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The National Commercial Bank [NCB]
The National Commercial Bank [NCB] Customer Service Phone, Email, Contacts

The National Commercial Bank [NCB]
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www.alahli.com
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1.0 71 Reviews

The National Commercial Bank [NCB] Complaints Summary

1 Resolved
70 Unresolved
Our verdict: If considering services from The National Commercial Bank [NCB] with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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The National Commercial Bank [NCB] reviews & complaints 71

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7:18 am EDT

The National Commercial Bank [NCB] edc machine

I would like to inform you that, we received EDC machine after long time from applying, now we received earlier, but the problem is that 1 machine is not working without charging cable, I make call on Toll free no [protected] but the my terminal id is not registered, i called 5 times but i got only intimation of registration of TID no .
Below is My TID no
[protected]
[protected]

now Im very disjointed about the your customer service for the small issue you are not attending me and im going to close the machine and arrange another to provide same service.

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Rahul Karatt
, SA
May 20, 2018 2:03 pm EDT

the complaint i have loged 5 days ago no one is responding, complaint no 6384-[protected]

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3:26 am EDT

The National Commercial Bank [NCB] atm cash deposit not deposited on my account

Dear ncb, I am jose yumul, customer no. [protected], just this morning 2:45am, september 15, 2017 I went to khazzan quick pay branch atm 2-dammamm-east region to deposit the amount of 1, 500 sar, but unfortunately the machine accepted the money but did not register on my account, I tried to call customer service but no one answered bec. its a friday no work in ksa, please make immediate action about this because my family need this money, my contact no. is 00966 [protected]. my iqama no. is [protected], thank you I will really appreciate if you make urgent solution on this, thank you again in advance, machine no. is 2662

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N
7:44 am EDT
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The National Commercial Bank [NCB] credit card and customer service

Dear NCB Team,
My Name is Nasir Hameed Ansari
My Iqama Number [protected]
Last Four digits of my credit card: 5014
I am a Visa Platinium card holder, I was looking at Alahlionline for my credit cards under my name. I found that I am holding two credit cards with (active status) I tried to close the credit card which was not with me but later on I found that my both the cards have been closed. I called the online phone banking and complaint about the closed credit cards, I asked them to reopen my credit card, unfortunately they were not able to reopen as it was closed by myself. I asked them it was done mistakenly because I was trying to close the other card which is not with me. I asked to let me speak to the manager who can solve my problem, they replied that manager will call on your registered number. Its more than two weeks and nobody called me.
If you are unable to reactivate my credit card then please transfer SR 6189.96 to my NCB account as I owe this amount to the credit card which I paid in advance to utilize during my vacation to USA.

Also bank has charged SR 300 for the yearly fee which use to be SR 200, I think before increasing the fee you should have inform to your customers, these days many banks are offering their credit cards without any annual fee.

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I
8:20 pm EDT

The National Commercial Bank [NCB] quickpay

I and My Friends who is using Quicpay transfer to Indonesia at sunday morning, 2-April-2017 until now (15-Apr-2017) has not yet received without reasonable explanation. Already complaint to Quickpay they said complaint is not acceptable, complain to NCB they said Bank In Indonesia problem, where is gone my money ? This is what my family live in next month, how they can do this ?

Read full review of The National Commercial Bank [NCB] and 13 comments
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Rashid Jadoon
, US
Dec 21, 2021 9:34 am EST

My id [protected]
Mon

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abul hasan
, US
Oct 23, 2018 2:07 am EDT

Hello
I made bank transfer to india in my own account bank name axis Bank throw quick pay (ref.QPAY611181580903)ON 07/06/2018
(REF.QPAY612182132355)ON 01/08/2018
BOTH transaction not deposit in account
Pls help solve my two transaction problem
Thanks
Abul hasan

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Amir Khan 123
, SA
Sep 19, 2018 12:07 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Hi
How to know customer no. for NCB Quickpay.
Anybody knows please help.

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edgarmawalic
, SA
Sep 02, 2018 6:52 am EDT

Hello,
I made bank transfer to Philippines, BDO through Quickpay for my son (reference QPAY880182410565) last 29 August 2018 at 00:14 hours, but it is "voided", yet I send another transaction as this is emergency for the same amount and beneficiary through QPAY880182410001 also on 29 August, at 10:32 hours but just the same 'voided'. I received an SMS for QPAY880182410565 on the same at 19:52 hours that it is cancelled but until now, not yet transferred to my account. Awaiting cancellation for QPAY880182410001. Please consider facilitating debiting both to my NCB account for the two transactions. Thanks. Edgar M. Delovino

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aleemnewtech
, SA
Sep 01, 2018 1:29 am EDT
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hi all. i was([protected]) transfer money via quickpay to india. but unfortunately the transfer is cancelled without any reason. received message from bank (your quickpay transaction is cancelled done your amount is successfully returned to your account) but still the money not yet received. any body know how many days take for this?

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Adil Ali
, US
Feb 14, 2018 11:02 pm EST

There is problem in Indonesia bank I alos transfer much time 20 Million IDR to 25 Million IDR if you Try to Transfer More then 25 Million they need additional verification Like Old Bank Statement or Name Correction so I advise donnot send more then 25 Million IDR one Time so you cannot face problem.

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Rachael Harleynda
, US
Apr 29, 2018 1:28 am EDT
Replying to comment of Adil Ali

Halo mas mau tanya ini masalahnya udh kelar atau belum? Saya kemarin baru kirim sekitar 22 juta dan memang belum 2 hari kerja sih tp jd agak takut ya baca ini, saya kirim ke bank mandiri

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Hanison
, US
Nov 24, 2017 11:26 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello Sir/Ma'am,
Good day,
I'm transferring money to Philippines thru online QPAY transfer on 08/11/2017 at 07:26. On the same day at 15:48 i received an SMS stating; Remittance # QPAY828173120232 is cancelled and the amount was debited in my account. Up to date the amount debited did not return to my account.
Your soonest action will be appreciated.
Thank you

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Engr.Abrar
, SA
Dec 05, 2017 3:15 am EST
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Replying to comment of Hanison

Hello sir hwru ?
Have you receive your money back or not yet?

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Hanison
, US
Dec 07, 2017 9:40 am EST
Verified customer This comment was posted by a verified customer. Learn more
Replying to comment of Engr.Abrar

@Engr.Abrar, til this date i did not receive the said money.

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KENA1234
, US
Nov 22, 2017 3:59 am EST

hi sir i am nareshkumar my costomer number [protected]
and three month before august in quick pay draw in i am wining gold plate
but i go my baranch and ask but no positive replay he say finish draw but i win so why no give gift so please halp
i attech this quick pay winning list

my no [protected]

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Budhi Setia
, ID
Jun 12, 2017 6:56 am EDT
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I have facing the same Problem, on 29/05/2017 I had using Quickpay service for transferring amount SAR 8000 to Indonesia bank BCA, every weeks I came to Quick pay office for complaint, until now still no progress...I ask for refund they ask for BCA account statement, I gave them BCA statement yesterday now I am waiting for the answer.

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Engr.Abrar
, SA
Dec 05, 2017 3:18 am EST
Verified customer This comment was posted by a verified customer. Learn more

Hello sir i am facing the same issue.i want to know that your issue is solved or not yet
Please please reply me.
My phone number [protected]

ComplaintsBoard
F
3:59 pm EDT

The National Commercial Bank [NCB] damaged currency from ncb atm

Respected Authorities
Today I withdrew SR#500 from NCB ATM Shara Mina road, Old Airport, beside Taibah Fuel Station. Unfortunately, the currency was torn. No shops are ready to accept the currency. Please take required steps for the exchange of the currency.

Details of withdrawal :
Date : 19/03/17
Time : 22:30
ATM ID : WESTRG3002101482

P.S : Photo attached.
Yours faithfully,
Faisal Parappurath
ID#[protected]
Mobile [protected]

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1:27 am EST

The National Commercial Bank [NCB] my lease car.

From the ncb bank of Riyadh had collected my car due to the payment due. the informed me to collect the car after your payment .but I paid all my due amount.afer that the told your car is no approved .so the ncb bank won't give your car. the contract will be closed for the month of February 2017, 2nd. I need my car back and I will be regular in payment.kindly reply me.if any decision was taken from ncb bank.
thank you
stany
[protected]@gmail.com

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Sijo Cheriyan
, US
Dec 30, 2018 7:06 am EST

I requested transfer of my car to other customer and he submitted all documents and paid down payment.. After 10 days still not approved from jeddah.. According to the ncb lease office.. My mob number [protected]

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12:06 am EST
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The National Commercial Bank [NCB] my cash was not deposited

I hava deposited a sum of 7000 sar in ncb quick pay atm it took the amount in the cash box and was showing processing and later displayed a the message unable to process and atm card came out but cash did not came out. And after checking my balance it was showing nothing. My 7000 sar was not deposited in my account and I have registered a complain in the bank and the complain no. Is "[protected]" and the atm no. Is 5414. Daily iam going to back and meetings the manager about my concern and his only reply to me is "you have wait to some time "it is his only answer.

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4:16 pm EDT

The National Commercial Bank [NCB] might be a scam!

I have never heard of NCB Management. Last three days I have been getting these phone calls on my cell from this odd [protected] number. Thankfully I have City ID on my phone and it says it's coming from Bensalem, PA. So this women keeps calling me buy the name of (Shannon).. She don't never tell me who she is with or what she is calling me for. All she says is that it is urgent. But what I dont get, is she calls from this 215 number. But she wants me to dial some 1-800 number. But what pissed me off the most. Is that I wanna know how the **** she got my grandparents home phone number. She has the guts to call my grandparents and tell them I left there number as a reference! Are you kidding me? . I'm not paying you ****. Has anyone else had this problem before?

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1:33 pm EST

The National Commercial Bank [NCB] calling constantly with no messages left

Since late January, the number [protected] has appeared on our caller ID with the heading Toll Free Call. Yesterday we received notice from this company dated 2/2 that the bank had charged this account off (first we knew of it) and sold it to them.

Over the last several weeks, this company repeatedly calls several times a day, but NEVER leaves a message. It not only speaks to the type of company these debt firms have become but also to the banks who continue to prolong the stress of the situation with no compassion.

Let's go after an unemployed student!

How incredibly sad that this is the nation we have become.

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12:55 pm EST

The National Commercial Bank [NCB] incapable of making address change

After 1 1/2 years of making monthly payments to satisfy a debt, the post office mistakenly began forwarding my mail to my son's new address (we share the same first and last name). I contacted NCB Management Services and even made my correspondence to what I now assume to be the fictitious person (Louis Glantz) handling my account FIVE times explaining the situation and requesting my address be changed. No one on staff was able to handle this task and my debt has now been given to an attorney's office. I am sick of people who whine about keeping their jobs but are unwilling to perform them!

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M
1:38 pm EST

The National Commercial Bank [NCB] harassing phone calls

I have been getting repeated phone calls from this company, from somebody by the name of steve yudek (sp). He only identifies himself and not the agency he is calling from. I did a reverse number look up so that is how I know it is this company. He is constantly calling me at work and at home and has gotten to the point where he is harrassing the switchboard operator. I will not speak with anyone that I do not know if they do not identify the company they are calling from. He has left rude and frustatrating messsages on my home phone as well which I have saved and will be reporting. Leave me alone!

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Dianne quinones
, US
Nov 14, 2018 6:38 pm EST

My credit card transaction is declined for few days already.I already updated my iqama expiry but still i cannot use my credit card.

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Willy Perez
, US
Nov 12, 2018 11:44 pm EST

i made an NCB online banking transaction in the philippines
money transfer using quickpay
reference no. QPAY880163610591
date of transfer: dec. 26, 2016
amount= 4637 SAR
benificiary name: chona ladera perez
benificiary bank: philtrust bank
branch: divisoria
from my NCB account co. [protected]
please extend your help to solve this.

Mhdfazal
Mhdfazal
, US
Nov 12, 2018 10:16 pm EST

My name is fazal i have an account in ncb.
Sir my quick pay not working in mobile.
I have online banking .some times i use this.
But today is not working .
I seeing on screen 'invalid primary item ' what can I do.
Please help me

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ismailismailismail
, SA
Nov 04, 2018 10:11 am EST

I am ismail. now I am staying in Saudi Arabia. Customer of NCB a/c holder. they are not support the customer service. my cash is not transfer to the destination. they are failed to pick my call, email reply, fully lazy customer service.

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pedritomontebon
, US
Nov 04, 2018 12:48 pm EST

I sent money but it take so long to be delvered. When i check via online my remittance status is delivery error. What is the problem and what will i do about this?

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Aslamkhankhan Aslamkhankhan
, US
Oct 14, 2018 9:30 am EDT

Hi
Dear sir
I am facing a problem with moneygram money transfer service
As I send money 600 SAR to India on moneygram on 1.10.2018.but not receive pickup code my reference number QPMG880182740487 my a count numbr [protected] my contact number [protected] please solution my problam

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anonymously86
, SA
Sep 19, 2018 3:37 am EDT
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credit card payment was deducted twice. plz check the photo, i paid my credit in full amount but there was a transaction made again payment for the same credit card without my knowledge. this is very disappointing.

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Cherrrr
, SA
Sep 18, 2018 6:26 pm EDT
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Hardly staff on there desk, all the time on phone. Waiting time to be serviced is min 1 hr above. They press all numbers on screen and call numbers manually. Worse branch to be serviced. Basic requirement of salary printout n iqama updating needs hrs of waiting. Whole day wasted.

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Eleyas ahamed
, SA
Sep 18, 2018 8:41 pm EDT

4 days ago I will sent money by westarn still pending please verify this

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670
, SA
Aug 21, 2018 12:44 am EDT
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I received a call from this number [protected] and he was showing him the Al ahli bank employee and he told me that he want to update my account.At the end of the process he transferred my amount of 670 SR to his account number.

Please i am requesting to resolve my issue as soon as possible.I want to recover my amount back.

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Contact The National Commercial Bank [NCB] customer service

Phone numbers

+966 920 001 000 +966 920 000 891 More phone numbers

Website

www.alahli.com

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