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1.0 1490 Reviews

Sheetz Complaints Summary

14 Resolved
1476 Unresolved
Our verdict: If considering services from Sheetz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Sheetz reviews & complaints 1490

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L
3:18 pm EDT

Sheetz cleanliness of store

The store on NC66 in Kernersville, NC has always been a first choice for our family but lately the cleanliness has gone way down hill. Since adding the ice cream and more slushie machines it has become an absolute mess. There needs to more more cleaning done in this store regularly. We usually use the one over by Glenn High on Union Cross and it is absolutely clean and tidy every time we go in.

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M
11:09 pm EDT

Sheetz employee (devin) was extremely slow and was slowing the entire operation

I ordered my food at about 11:20 pm and took nearly an hour to revive my items which was only 4 items there was only 1 person ahead of me and three behind the person both in front and behind all revived the food in an orderly fashion I want to have this person either suspended or fired I love this place because I normally am able to go in and get out with in at least 20 minutes not 1 hour to receive my food

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6:33 am EDT

Sheetz free snapple

My son Jimmy went to a Sheetz today in Frostburg, MD. Jimmy presented an email he received about free Snapple today, but he was told by the cashier that he had to register online, despite jimmy having been a loyal Sheetz member since the day he spoke his first word("Shmiscuit"). Jimmy has scoured the email for 63 minutes now, finding nothing warning him that he had to sign up. Jimmy is only six years old. He came home from Sheetz in tears with a Snapple that he PAID for on FREE SNAPPLE DAY. Jimmy is inconsolable. He howls endlessly, refuses any food but Sheetzas, and talks of his Snapple constantly. Please, bring back the Jimmy that we all know and love.

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A
Anita Bawnghit
, US
Aug 25, 2017 7:15 am EDT

Sounds like you raised a [censor].

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C
1:21 am EDT
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Sheetz not having a requested product in stock.

I do not own a car. My local Sheetz is the only place within walking distance that carries my brand of E-Cigs. I switched from normal cigarettes to e-cigs for health reasons. My brand of choice is Mark Ten XL Menthol Bolds. I have asked nay begged repeatedly of different employees and managers to keep these in stock because I walk and it would not be easy for me to get them anywhere else. I have had to result to asking friends for rides to different stores so I can get them. It is 2 am now and I just got off work and really needed my e-cigs. For the 5th time in a row, nothing. Every single employee I ask about this just tells me when the truck is coming in. I show up at that time and nothing is there. Before this problem started I would spend 35 to 40 dollars a week at my local sheetz on e-cigs and soda. But no more. I feel like I have been enough of a loyal customer for them to keep ONE item in stock for me. Until this is fixed I will not set foot in that sheetz. I doubt that anyone will actually read this or care but I have to try. I also tried calling your customer service line. Hung up on once. Kept on hold forever. Never actually got to speak with anyone. Not doing the best job with customer service here Sheetz. Pretty terrible actually.

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J
10:53 pm EDT

Sheetz wasn't served tobacco

Coming in from something to drink donuts and tobacco products. Asked for id I gave my current an only id she tried to Scan it an it wouldn't Scan she refused to serve me tobacco products that you have to be 18 year's an older for. She said due to id being damage she can't serve me.. I wanted to snap on her an didn't, there were no donuts available to sell which u have to be lucky to get donuts at night and plenty other times coming in it would be empty. Won't be returning to this location ever again..

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K
10:30 pm EDT

Sheetz milkshakes

I got a milkshake on 8/18/17. Taste like a ice shake not a milkshake. Bought it at sheetz by the Walmart in Huntington PA. Yuck never again! 9894 Shaner Blvd. 16652 I've had trouble in the past with this same sheetz and feel like its not right to pay for something that taste to nasty. My name is Kathleen Metz. 221 front Mountain Rd. Allensville, Pa. [protected]. Thank you.

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7:22 am EDT
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Sheetz breakfast sandwich and cold brew coffee

The morning of 8/17/17 I was on my way to a business meeting and stopped at your store #299 in Grove city and ordered my favorite breakfast sandwich the wildwest flatbread and a vanilla cold brew coffee... I don't often complain as I know people are super busy but my sandwich was cold, not just cold like it had sat out to long like cold it wasn't cooked the cheese wasn't even a little melted, And my coffee had curdled milk in it. I'm not sure I can ever order another one of your coffee drinks ever as that is a complete turn off... I would like to be considered for a refund of my purchase.

My receipt info is as follows
Sheetz #299 8/17/17 @ 7:06:59AM order number 031

Thank you for your attention to this matter.
Heather Poole
23352 State hwy 285
Cochranton PA 16314

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A
9:00 pm EDT

Sheetz milkshakes/customer service

I was at the Cresson Sheetz today and ordered 4 milkshakes. (Vanilla, Banana, Oreo with toppings, and Peanut Butter) While leaving the building I dropped two of my milkshakes. When I brought them into the building to see if I could get them replaced... I was told I would have to pay for them. My Vanilla milkshake and my Peanut Butter milkshake both tasted like milky ice water with rather large chunks of ice. I would of liked a replacement of my milkshakes due to the fact of paying for two of my milkshakes twice, and them tasting like milky ice water. And you cant even taste ANY Peanut Butter.

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J
3:38 pm EDT
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Sheetz the mto

Today I went in and ordered two hot dogs for lunch. When I got back to the office, I opened them and found that they had relish on them. My slip and the tag on the hot dogs did not say to add relish to them. I did not have time to go back and have them fixed so I had to scrap off the relish and onions. I wanted the onions but since they were mixed with relish I had to take it off. I was not happy that my lunch was ruined. I took a picture of the relish and of the tag.

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K
11:52 am EDT

Sheetz management service

On August 15 around 8:50pm me and my friend decided to go to Sheetz on Court house road in Princeton WV store #458 (which I'm a very regular customer at) to get cigarettes and coffee and not only did we encounter rude service, but the person in line in front of me dropped their 22oz Glass bottle Budweiser on the floor resulting in glass shards in my foot and toe. I'm usually one to over look an accident, but the manager refused to let another store employee attend to the mess and left the beer and the shattered glass on the floor and just threw up a wet floor sign due to being short staffed. Not only did they not clean up the mess, but they also failed to even ask if I was okay. The manager also, was very rude towards her fellow employees by rushing them while I was asking the employee a question about my order. I am very unsatisfied with the service and the experience I encountered tonight.

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M
5:20 pm EDT

Sheetz made to order food

I ordered an app sampler at the drive thru this afternoon. I asked for mac n' cheese bites, jalapeño bites, and cheese curds. I opened the box once I got on the interstate and my box had cheese sticks, popcorn chicken, and cheese curds in it. I was very disappointed that my order only had one item that I asked for in it but wasn't turning around to complain.

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R
5:48 pm EDT

Sheetz sheetz creamery

I come to this location in Manassas regularly. Once a week I allow myself this treat and for the past few (at least 3) weeks the bar had been empty and lacking toppings including sauces. It's dissatisfying when you are coming in for a treat and find you are VERY limited on your selections. I would be better going across the street to Dairy Queen. This store has become less of a "one stop [protected]@ place for necessary items and only good for gas.

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1:26 am EDT

Sheetz gas pumps

I got gas monday morning and your faulty gas pump sprayed gas all over me and my car. Not only was I pissed off enough to go into the store. The manager at this [censor] decided to just tell me "ohh well that pump shouldn't of been in use someone must of taken off the paper.". Well then why the hell was I approved to get gas from it. Not only was half my gas everywhere. And on me. The manager seemed to not give two [censor] about me or my situation. Some compassion would of been nice. And a small refund too. But neither were given!

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10:01 pm EDT
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Sheetz appetizer platter

I would like to make a complaint about how the appetizer platter when you order the 3 different appetizers to go in it, there not giving you a full amount on what you are ordering. I was expecting to have more than two mac and cheese bites. I am sharing this with another person and I don't find it fair that we don't have enough food in this box to share.
Sincerely, a sheetz customer.

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Rebeca Loomz
, US
Aug 11, 2017 1:39 am EDT
Verified customer This comment was posted by a verified customer. Learn more

Honestly I also don’t like any of their services any more, there cashiers are rude, their taste is not that much good now, they have delivered less quantity and don’t make the order completed. I always use to do complaint regarding their appetizers and all. Now I came to know there is no use of complaining about their service because they will remain same. https://www.reecoupons.com/view/five-star

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N
6:32 am EDT
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Sheetz coffee not made/ creamer sugar area filthy/ lazy employees

Open leaving for work at 3:00 in the morning I stop for newspapers and coffee your cup says "what you want how you want and when you want" absolutely false information I used to love sheets was part of my daily routine don't think it's going to be part of my routine anymore reasons being
1. Coffee is never fresh and I only have one option when you have several options... I like the French but no...
2. The creamer sugar area absolutely disgusting filthy
3. The costumer service absolutely horrible seems like the employees just don't care usually have attitudes and in my opinion thes people are just plain lazy

I mean they see me walk in the same time everyday and I ask is that my only option for the coffee and they say yes... you think after some time they would get the hint that I want the stronger stuff... oh well guess not
I plan on changing my routine up for awhile and switching to country fair the employees are polite friendly and the facility is super clean compared to the sheetz
I never usually complain but this is something that has been on my mind for the last month now

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G
6:07 pm EDT

Sheetz ordered food didn't get what I paid for

I live not for from the sheetz in north Huntingdon on route 30. I had just got off of work and ordered nachos paid extra for cheese they gave me not even enough for a toddler. I just wanted my money's worth that's it. Sometimes those people behind the food area are rude. I liked the guy at cash register. I literally got nothing on my nachos besides cheese and paid extra for more and they couldn't even give me enough chips nor cheese for my order. I will not be back.

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10:42 pm EDT
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Sheetz made to order food

Store was packed. The line was to the back of the store with one cashier. I wait to pay then get my cold food and it's a cluster onion ring, three tater tots and two cheese sticks? I didn't think that's what an app box was. I worked all day and stop at sheets to get a quick dinner and I wait and get home to see this. No dinner now. This isn't the first time I've had food look like this and had a close to empty box.

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6:31 pm EDT

Sheetz ice coffee

I ordered an large ice coffee and it was only filled half way. They said there is nothing they could do about it so needless to say I'm not going back to sheetz. Its bad enough you lowered the ounces of a large drink and kept the same price but now its all ice no coffee. I think you should take all that into consideration instead of saving all that money from not filling cups or lowering the sizes worry about your customer satisfaction.

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J
5:36 pm EDT

Sheetz fruity chicken salad and custom burger

Today I ordered online a fruity chicken salad and a custom burger with ketchup, mustard and pickles. When I got home I saw the salad was not even half full. The burger barely had any condiments on it and was cold and burned. I am shocked that the Sheetz we frequent served us such awful food and I would like a credit for these two items put back on my card. I have a picture of the salad.

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E
1:51 pm EDT

Sheetz spicy bacon snack wrap

I got an order of three. The snack WRAPS are supposed to be wrapped in a tortilla WRAP. I got Hawaiian buns? Like hamburger buns. Disgusting. Its sad something so simple could be messed up. There was at least 7 people working and nobody caught the mishap. I usually dont get annoyed but lately things like this have been occurring. I dont understand how you could be so careless to not understand the difference between a hamburger bun and a tortilla wrap.

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Sheetz In-depth Review

Overview of Sheetz: Sheetz is a popular convenience store chain that offers a wide range of products and services to its customers. With numerous locations across the country, Sheetz has become a go-to destination for those looking for a quick and convenient shopping experience.

Location and Accessibility: Sheetz stores are strategically located in easily accessible areas, making it convenient for customers to visit. Whether you're on a road trip or simply need to grab something on the go, you can count on finding a Sheetz store nearby.

Product Selection and Quality: Sheetz offers an extensive selection of products, ranging from snacks and beverages to freshly made sandwiches and salads. The quality of their products is consistently high, ensuring that customers receive delicious and satisfying items every time.

Pricing and Value for Money: While Sheetz may not always have the lowest prices, their products offer great value for money. The portion sizes are generous, and the quality justifies the price. Additionally, Sheetz frequently offers promotions and deals, allowing customers to save even more.

Customer Service and Staff: The customer service at Sheetz is exceptional. The staff members are friendly, knowledgeable, and always ready to assist customers with any questions or concerns they may have. Their dedication to providing excellent service enhances the overall shopping experience.

Cleanliness and Hygiene: Sheetz maintains a high standard of cleanliness and hygiene in their stores. The facilities are well-maintained, and the staff regularly ensures that everything is clean and tidy. This attention to cleanliness creates a pleasant and comfortable environment for customers.

Convenience and Efficiency: Sheetz is known for its convenience and efficiency. The stores are designed to facilitate quick and easy shopping, with well-organized aisles and clearly labeled products. The checkout process is streamlined, minimizing wait times and ensuring a smooth experience for customers.

Loyalty Program and Rewards: Sheetz offers a loyalty program that rewards customers for their continued patronage. By joining the program, customers can earn points on their purchases, which can be redeemed for various rewards. This program adds value to the overall shopping experience and encourages customer loyalty.

Online Presence and Ordering: Sheetz has a strong online presence, with a user-friendly website and mobile app. Customers can conveniently browse through the product offerings, place orders, and even customize their items. The online ordering system is efficient and reliable, making it a convenient option for those who prefer to order ahead.

Overall Experience and Recommendation: Overall, Sheetz provides a fantastic shopping experience. From their wide product selection and quality offerings to their excellent customer service and convenient facilities, Sheetz consistently delivers. Whether you're in need of a quick snack or a full meal, Sheetz is a reliable choice that I highly recommend.

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