The Leisure Group/ Travel discounts / Lack of proper notification as the right to cancel, therefore avoiding the obligation to refund registration fees (they call them license fees).
On Friday, July 3, 2009, my wife and I attended a presentation by The Leisure Group, of 5036 Dr. Phillips Blvd., Suite 256, Orlando, Florida 32819 at Sleep Inn, Punta Gorda, Florida, at 11 am.
We were told that for $6000.00, or at least $2500.00, we could join The Leisure Group and we could benefit of great discounts of various travel opportunities i.e. cruise, condominium, hotels and car rentals.
After we signed up we tried to contact The Leisure Group, but Saturday was a holiday being the 4th of July. The Leisure Group Company was closed on Sunday, July 5th and on Monday, July 6th nobody would talk to us unless we had a “user number.”
We wanted to verify if the discounts promised on Friday, July 3rd, were as good as they claimed. Tuesday, July 7th, we got some information regarding some rentals but we could not verify it because we did not have the “user number.”
We finally got the “user number” on Thursday, July 9th, at noon. This was the earliest time we could verify the deal in order to be able to decide whether the arrangement was good or not.
We decided that it was not and that in the future, as I am getting ready to retire possibly as early as next year, it would be a great burden to us to travel.
• The Presentation/Conference was Friday, July 3rd, 2009
• The credit money/payment was transferred on Sunday, July 5th, 2009
• The Leisure Group office was closed on Saturday, July 4th and Sunday, July 5th
• When we called on Monday July 6th, we were told no information could be provided unless we had the user number, but this would not be available until Thursday, July 9th
• On Tuesday, July 7th, we were given some of the information we requested but it was unverifiable because we were still denied access to the company’s website
• The purchase agreement says that we had three calendar days (Saturday, Sunday and Monday) in which to cancel the sale (we were not given access to the account on Monday, the third day, although The Leisure Group had our money since the day before, Sunday, July 5th )
• The statutes, both Florida and Federal, indicate that we should have had three (3) business days (this would have been Monday, July 6th, Tuesday, July 7th and Wednesday, July 8th) as a cooling period and to cancel the sale. Interestingly, the access to the website, where we could verify the claims was not made available until after this deadline of three business days expired, at noon on Thursday, July 9th
• We believe that the delay was deliberate by The Leisure Group and therefore we should have the three (3) days cooling period start Thursday when the access to the website was made available. The notice of cancellation was sent Monday, July 13th, which would have been within those three days (counting from when they granted us full access, thus the ability to verify their claims)
• There was no notification, as required, as to the time frame we had to cancel the contract, by the signature site. Instead it is buried in the License Agreement, under the caption “The Right to Rescission” (see The Leisure Group, Terms and Conditions of Software License Agreement, p. 3, #19)
• We waited the 21 days that The Leisure Group demanded for the refund to be issued but as of today, August 24th not even a letter of acknowledgment was received
• We believe that this practice of not making available the means to verify what they were selling until after the legal cooling period expired, not placing the required warning regarding the right to cancel, claiming that the time frame to cancel is three calendar days instead of three business days, placing the information regarding the our right to cancel in the middle of the license agreement under a obscure caption “rescission” indicate a pattern of deliberate deception and we believe that the company “ The Leisure Group” should be penalized and the public made aware of their practice.