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Kraft Heinz
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1.1 925 Reviews

Kraft Heinz Complaints Summary

23 Resolved
901 Unresolved
Our verdict: If considering services from Kraft Heinz with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Kraft Heinz reviews & complaints 925

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3:11 pm EST
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Kraft Heinz crystal light raspberry tea packet

One of the packets in a 6 pack of the aforementioned product was unsealed, unopened and EMPTY! This is the second issue we have encountered with the same product; the first time there were only 5 packets.

While I love this tea and the convenience, In reality, this is expensive and I am not in a position to pay for goods that I do not receive.

I am more than willing to send this empty packet to you, if you want. I would appreciate a refund or coupon for free tea.
Linda Evans, C5 Garden View Terrace, East Windsor, NJ 08520

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3:20 pm EST
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Kraft Heinz velvetta rotini and cheese broccoli

Purchased box of Velvetta Rotini and Cheese with Broccoli. We eat the shells and cheese all the time and decided to try the Broccoli. It tasted great but within 5 minutes my daughter and myself broke out in red rash on our face and on her hands. My throat started burning. The velvetta was the only thing we were eating. I cleaned our faces but redness and rash did not go away. We both took Benadryl to prevent any further reaction. I can only figure it must have been something in the Broccoli packet.

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6:30 pm EST
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Kraft Heinz kraft deluxe mac and cheese

This was my first time trying the Kraft deluxe mac and cheese. I usually just use the original powdered cheese Kraft, or sometimes the already made bob Evans brand but today I decided to go for this. I had a few issues. First, my "cheese sauce" was not sauce at all, it was one giant chunk of "cheese." It did eventually melt on the noodles but it made me worry about the quality. I had already checked the expectation date (June 2018) so i knew it wasn't expired. After it was mixed and cooled a little I tried it. At first bite it tasted really salty. I had maybe 3 more bites and decided to just throw it all out. There wasn't much cheese flavor. All I could taste was the noodles. It seemed really dry, which is crazy because the powdered cheese actually is creamier and better tasting than this. I hated it. Mac and cheese is one of my favorite foods. I haven't been feeling well so stopped at the store to buy something just for me. A little cheat to treat myself with. I made a terrible choice in choosing this product and am now lying in bed, hungry. I wouldn't try this product ever again based on this experience.

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6:06 pm EST
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Kraft Heinz ore ida tater tots

I purchased these at Walmart neighborhood store two days ago. The tots we're all black inside of them and we're falling apart. Also they had a bad odor. I was very dissatisfied with them! I am adding photos to show of how bad they looked right out of the bag. And photos of the UPC code as I didn't keep my receipt. My family loves these so much and this is not the first time I have had this problem.

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6:08 pm EST
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Kraft Heinz mac n cheese

I have not had any problems before this incident but today January 5 2018 I found about a 20 dead and living little worm type bugs in a box of Mac n cheese from your company and just wanted ask how this happened. And receive some refund or something because it was gross. I would think bugs in food is a big health violation. Hope to here about this soon.

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Loumiss
, US
Feb 07, 2018 9:35 am EST

I also had an issue on February 5, 2018. Same thing... there was a worm in the box of macaroni and cheese. I filled out the online form that same day and have yet to hear back from Kraft. One would think the company would have responded by now and make it a priority that customers are finding dead worms in mac and cheese boxes.

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6:35 pm EST
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Kraft Heinz lunchables

I bought a lunchables pack at the grocery store and it only contained the Capri sun juice pouch but no food. The rest of the box was empty. I didn't know if I was supposed to return the package at the store or contact the company directly. I bought multiple packages at the same time but this seems to be the only one affected. I can be contacted at [protected]@aol.com. Thank you!

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1:25 pm EST
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Kraft Heinz turkey and cheese lunchable

On February 3, 2018 I purchased a Turkey and American cheese Lunchable from a Shawano, Wisconsin Walmart. A Walmart employee was stocking the case, and I purchased one the the lunchables the employee just placed into the case (I personally saw her put this item in the case). As soon as I opened the package (not even an hour later) there was noticeable mold growing on the turkey. The mold is about a pencil eraser size, and only appears to be on the ham but I did not look any further. The exportation date is March 10, 3018.

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4:46 pm EST

Kraft Heinz kraft macaroni and cheese blue boz

Hi. I have loved this product for years. However over the last few months I have noticed the quality of the macaroni is not good. When you open the box the noodles are split longwise and don't cook properly. The finished product is lacking in taste due to the poor noodles. I am unsure if you are aware of this issue but as a long time customer I hope
It will be helpful. Unfortunately I went opened 5 boxes tonight and all had poor noodles. I can't say I will be buying this product anytime soon until this issue is resolved. It saddens me because I do love your Mac and cheese very much. I look forward to any feedback you may give. If you need further information please ask.

Sincerely

Richard Misplay
[protected]@yahoo.com

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2:54 pm EST
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Kraft Heinz bagel bites

In April 2017 I bit into a Kraft Bagel bite and felt something foreign in my mouth. It was a hardware nail. We, my mother and myself, immediately called the Kraft Company. They took a report and someone called us back. They asked if would send the nail to them for testing. We complied. A few months later as well as numerous phone calls later we received it back and Kraft said that the nail definitely did not come from their factory. They offered us coupons and said that they would expire. Plz Plz help us make Kraft claim responsibility. Share this to everyone you know. It could've happened to anyone, anywhere

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6:34 pm EST
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Kraft Heinz kraft lunchables uploaded chicken nuggets

I bought some Lunchables from the local Sack N Save at Stadium Mall in Honolulu Hawaii. My son was very disappointed when there is only one Hershey Kiss candy instead of 2 as pictured on the box. Normally, you guys have been pretty good about having the right Foods in the boxes. But my five-year-old was very disappointed to near tears because he didn't have it was on the box.

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4:31 pm EST
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Kraft Heinz shake n bake original pork

Bought two boxes and didn't have any shaker bags inside the boxes. Bought them from price chopper in Amsterdam NY 12010. Is this something new, if so I won't buy product. Then I'm told that my complaint wasn't big enough to get company attention, that's [censor]! Go to cook and not have bags. And I still haven't reach your minimum to make a complaint. I guess you don't really care about your customers

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Update by Muskrat woody
Jan 24, 2018 4:32 pm EST

Waiting to here

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Kristen Lanzillo
, US
Jan 25, 2018 6:21 pm EST
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"Hi,
I wanted to say that I'm a huge fan of your company. I've been a long time buyer of your products and can't imagine buying anything else. I know a lot of folks probably email to complain and it can be tough responding to those, so I thought I'd add a little sunshine. You're doing great work, it's appreciated in our house, and I wanted to say thanks. I don't know if you have any samples or coupons you could send my way but I'd be most appreciative to try more of your products.
Thank you and have a great day!"

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10:13 am EST
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Kraft Heinz kraft

I am the mother of 7 kids I buy so many different Kraft products every month because all my kids want to eat is Kraft. However it can get so expensive. I find coupons here and there but not really enough to make a difference. I wish y'all would have more coupons because I go to the store and for example spend 5.00 a piece on ranch which I have to by 7 of. And that's just one product . Thanks for taking the time to read this your food is great and have a wonderful day

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10:28 pm EST
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Kraft Heinz kraft dinner

Hello, for approximately the last year, we find the kraft dinner falls apart completely- turns into shredded kraft dinner). We cook it 8-9 minutes like we always have. The most recent product has been 18-ma-29. M2 21:57. We have two 12 pack cases Is this a new formula or do we continue to get bad batches? My husband thinks it is cheaper quality sent out to support store ads . I would like to return the 2 cases(only one box missing-went in the garbage) and be reimbursed if possible. Please advise. Thank you

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Borderguy
, CA
Sep 23, 2018 10:37 am EDT
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I am having the same problem here. Wrote Kraft with no response, so phoned them after 2 weeks. Got lip service and a commitment to send a refund in coupons other then KD. After a wait, received letter with coupons for 6 KD to replace my 12 boxes ( I don't think they are listening). Like you I threw out the first box that I cooked because I thought the cheese was rancid.

Wrote them a second note on their site, Sept. 12 and included the reference number. Still no reply on Sept 23rd. Going to be online spreading the word. Doesn't seem worth while to contact Kraft. Think I will expand my boycott to include other Kraft/Heinz products besides KD.

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Mindjud1
, US
May 04, 2018 8:41 am EDT

It's clear your overcooking it. Try reducing your cook time. 8-9 minutes is too long. It falls apart like that when you overcook it.

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Sulphur7
, US
Jan 24, 2018 6:32 am EST

I would advise you to contact Kraft. Their number is on the box.

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3:53 pm EST
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Kraft Heinz cheese slices

A couple of days ago I bought a package of Kraft single slices of cheese (24 pack) at my local Kroger store in Oak Ridge, TN.. The sleeves on the slices were sealed in such a way as to not provide a tab for unwrapping the slices. This resulted in a pain in the rear and torn cheese slices when opened. I hope that you are already aware of this quality failure and have repaired the equipment for properly packaging the cheese slices. VERY DISAPPOINTED IN YOUR QUALITY ASSURANCE (or failure thereof).
Robert Crowe

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2:30 pm EST
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Kraft Heinz pepper jack cheese with jalapeños

We bought this a few days ago at Walmart. After eating a few slices on crackers there was no sign or taste of jalapeños in it. Just blamd. Poor quality control. Have had off brand by HEB and Brookshire a lot better. Would think a major company like u would have a good cheese. Terrible cheese. Do you stand behind your product? If so what can you do about it?

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10:21 am EST

Kraft Heinz oreida potatoes o'brien

The potatoes are thin and like mini chips. There is way too many onions and peppers for this thin amount of potatoes. The potatoes used to be thick and hearty, now they're thin and barely there! Why would you change the style? You're picture doesn't depict the same ratio anymore. So you should sell this bad for someone who wants to make a soup or something but as far as potatoes go, you have fell way the hell off with this change. This has been going on for several months. I assumed I got a bad bag. Now I realize y'all have really messed up a good thing! Fix it. People with money are always the most dumb people when it comes to feeding families with low incomes.

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6:10 pm EST
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Kraft Heinz miracle whip

The new and improved Miracle Whip is horrible! It is not creamy, sweet and what makes Miracle Whip different from mayonnaise!
I bought Miracle Whip because I dislike mayonnaise... WHAT have you done to Miracle Whip...unless you go back to the former recipe you are going to lose customers including several from my family. WE DO NOT LIKE MAYONNAISE!
How soon will you be able to make customers happy again with creamy, sweet old Miracle Whip?

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Allynnc
Norman, US
Jun 09, 2023 1:30 pm EDT

You changed the packaging. Like most Miracle Whip users I put a lot on my sandwiches or in recipes. You changed the cap to where instead of getting a half inch wide squeeze spout it is now just a tiny hole. For the last year I have been buying jars and refilling the old squeeze bottles, but I am running out of the old style. I don't like having to ration it and don't like spending a long time trying to get enough for a sandwich. Like many other companies you changed something that was good to something frustrating. After a dozen refills the old wide spout cap wears out as it was intended to be just last through one full plastic squeeze bottle. In addition, the new cap does not even fit the smaller main cap.

This is not mustard or ketchup, but something you slather on which is impossible with the small hole in the new squeeze bottle. I am down to my last wide mouth empty jar to refill. I should have saved a dozen empties to refill. Obviously the designer of the new squeeze bottles and their supervision are not Miracle Whip users. Let me know when you go back to the old bottle.

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Molly202
, CA
Jan 20, 2018 7:35 pm EST
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I bought Miracle Whip 890ml from Walmart Saskatoon Best before 2018MA23 MO3:58; and it's Rancid (bad)
It ruined my entire dinner.. We will return it, but first want your local rep to come taste the aufull product.
My name is Molly Burton, 202 Begg Crescent, Saskatoon. Sk S7H 4P2 [protected]
e-mail mjbinc"sasktel.net

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12:12 pm EST

Kraft Heinz polly o mozzarella cheese

I bought a package of the Polly-O Part Skim Mozzarella cheese yesterday from a local Stop & Shop on 1/18/18 and opened it the next day on 1/19/18. When I opened the package there was a big piece of brown hair in the middle of the cheese. It was on the front of the package right under the name Polly O but on the inside of the packing, as opposed to the back of the package.

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8:50 am EST

Kraft Heinz cracker barrel cheddar jack cheese sticks

We recently bought a package of Cracker Barrel Cheddar Jack Cheese Sticks with freshness date of 2/10/2018. There is significant mold on several of the Cheese sticks even though they are still tightly sealed. We would appreciate replacement of the product.

Also wondering if the Kraft Heinz Company needs to check their freshness dating and/or packaging based upon this incident.

Thank you,
Nancy Bradshaw

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10:15 pm EST
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Kraft Heinz strawberry creme jello

I am disappointed about this product being discontinued I use it quite frequently why would you do such a thing this is a disgrace. The product needs to be back in the store my customers look forward to a specific taste that I can no longer provide due to your negligence also you didn't even warn your customers of this horrible act.

Disappointed customer

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Kraft Heinz In-depth Review

Company Overview: Kraft Heinz is a renowned food and beverage company that has a rich history dating back to its founding in 2015. The company's mission is to be the best food company, growing a better world, and their values revolve around integrity, ownership, and meritocracy.

Product Range: Kraft Heinz offers a diverse range of products across various categories. Their condiments include iconic brands like Heinz Ketchup and Kraft Mayo. In the sauces category, they offer options like Heinz BBQ Sauce and Classico Pasta Sauce. Snack lovers can enjoy their popular brands such as Planters nuts and Ore-Ida frozen potatoes. Additionally, they provide a wide range of beverages, including Capri Sun and Maxwell House coffee.

Quality and Ingredients: Kraft Heinz maintains high-quality standards for their products. They carefully select ingredients to ensure freshness and taste. While not all products are organic or natural, Kraft Heinz offers options that cater to different dietary preferences and restrictions. They also provide clear labeling for potential allergens, making it easier for consumers to make informed choices.

Sustainability and Social Responsibility: Kraft Heinz is committed to sustainability and social responsibility. They prioritize responsible sourcing, working towards reducing their environmental impact and waste. The company actively engages in community involvement and charitable partnerships, demonstrating their dedication to making a positive difference.

Packaging and Design: Kraft Heinz products feature well-designed packaging that is both visually appealing and functional. While eco-friendly packaging options may vary across products, the company is making efforts to reduce packaging waste and explore sustainable alternatives.

Pricing and Value: Kraft Heinz employs a competitive pricing strategy, offering products at a reasonable price point. Their prices are comparable to other brands in the industry, and the value provided by their products is reflected in their quality and quantity.

Customer Service: Kraft Heinz values customer satisfaction and provides a positive customer service experience. They are responsive, accessible, and willing to address any concerns or inquiries raised by customers.

Availability and Distribution: Kraft Heinz products are widely available in various markets and regions. They have established strong distribution channels, including partnerships with retail stores, a robust online presence, and international reach, ensuring easy access for consumers.

Brand Reputation: Kraft Heinz has a solid reputation in the industry. Their commitment to quality and innovation has earned them notable awards and certifications, further enhancing their credibility and trustworthiness.

Customer Reviews and Ratings: Customer reviews and ratings for Kraft Heinz products are generally positive. Customers appreciate the taste, quality, and reliability of their products, although there may be occasional negative feedback regarding specific preferences or experiences.

Innovation and New Product Development: Kraft Heinz is dedicated to innovation and continuously strives to develop new products. They regularly launch new offerings and make advancements in their product portfolio to cater to evolving consumer preferences.

Future Outlook: Kraft Heinz has a promising future ahead. As the food and beverage industry evolves, they are well-positioned to adapt to industry trends and overcome challenges. With their strong brand presence and commitment to excellence, Kraft Heinz is poised for continued growth and success.

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