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The Interior Gallery / Scam

1 United States Review updated:

Theinteriorgallery.com or Modernbathroom.com are the same company. They don't sell the actual product they posted on the websites. They sell a cheap reproduction of it and they there not functional. Be very careful buying their product. I just got ripped off over a $2000 dollar vanity!!! Beware!!! There is only one person who handles both company. He is the service department, sales department, shipping, etc...My purchase was a Valentino vanity, the faucet was too long for the sink, the mirror cabinet they sent is wood not stainless steel like the picture they have shown. Handles for cabinet is completely *** off. The cabinets is open side way but the handles are on the bottom. Materials are cheap!!

Tx
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Comments

  • Da
      29th of Dec, 2010
    -2 Votes

    I purchased the same vanity. Shame on you for bashing this amazing company. This company offers incredible product selection with very affordable prices. Try buying any vanity locally. You will be struck with high prices, low quality, and terrible design. This company, offers beautiful products. Low prices directly from the factory so you do not pay retail prices. I call this incredible deal. The vanity is %100 solid wood, amazing sink and beautiful faucet. I first learned about this company from the DIY network Show Bathtastic. They had on of their vanities featured on the show. Check it out. The episode is called "Rocker"

  • To
      12th of Mar, 2011
    0 Votes
    The Interior Gallery - No refund/replacement for damaged vanity top after 6 weeks
    The Interior Gallery
    United States

    I ordered a bathroom vanity set and the vanity top had breakage. They state that they reserve the right to replace damaged merchandise within 30 calendar days of notification by the customer. However, even after 45 calendar days, no replacement or refund has happened, in my case. The customer service rep. dare hang up the phone out of anger, and commented she had no idea what went wrong with her phone when I initiated the follow-up communication.

    The solid surface vanity top was broken because of its structural flaw. Firstly, it doesn't have support other than four sides of the wood cabinet it sits on. In order to correct this problem, I will need to *** the vanity top and add a plywood to go underneath it so that the vanity top doesn't have to bear the weight of a heavy porcelain sink, heavy faucet and itself. Secondly, the vanity top is not shaped to fit the wooden cabinet. Only two 19" sides contact the vanity top, while two 47.25" sides are "floaty". Thirdly, there was not enough impact absorbing material in the box for shipment. A thin layer of cardboard box was the only cusion between a heavy porcelain bowl and the vanity top. With the structual deficit combined with the heavy bowl hitting it during shipment, there is no way the vanity top can survive.

    There has not been a sincere apology from the business for leaving a bathroom of a family of three children disfunctional for over 6 weeks.

    This business doesn't mind spending money on deleting complaint records from, you know, "B x3" but doesn't make effort to improve itself or pay attention to customer satisfaction, as far as I have experienced.

  • Ja
      26th of Jun, 2015
    0 Votes

    Purchased a the Davida II tub, got delivered with a small scrape did not have time to send it back and wait for a new one other than that great tub so far, only one big issue, wait a huge issue! The dimentions are incorrect and theinteriorgallery knows about it but refuse to change the description on the website, the length is ok only a bit off, but the width is almost 4" narrower, they say it's hand made so non of them are perfect, everyone with a half a brain knows that's bs. Overall not a bad tub at all, I have installed hundreds of tubs in my life but this is a first experience that I had of this calliber don't bother calling service they will only read you the fine print that you agreed on purchase, the standard (we are not responsible for anything ever)

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