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The Home Depot / customer service disservice and assistant manager being rude

Went to home depot to rent a tool and the sales associate phil was very rude when I brought the tool back because it was broke, he accused me of breaking a drill that I rented that was already broke, the customer service assistant manager was just as rude and beligerant as the associate, cindy was the assistant manager that I spoke to, she was rude, the rudest assistant manager I ever met, please fire these two employees asap they will give home depot a bad name, cindy was so rude she yelled at phil to make him give me my full refund back and he refused to do it and walked away, the whole store as a whole was a mess, the employees there are very rude, the only one person that really helped me was a customer service agent named tresa, she was so polite, promote her asap

  • Updated by brandon julius smith, May 30, 2018

    I rented a tool from the home depot in homewood illinois, the agent that helped me was phil and he gave me a rental drill for a 50 dollar deposit and when I went home the drill worked to only drill a few holes in concrete slab, then it broke, it just stop drilling,... It was a drill hammer jack made for concrete drilling, so I took the rental tool back and told phil the associate that the drill broke, he said [censored], so he snatched the drill bit I bought out my hand that I bought from the home depot and put it in the hammer drill and went outside to see if the drill worked but it didn't... So he said I broke it, all I did was rent it, I think he already knew the drill was broke because he kept begging me to get the extra insurance on this drill and I did, so me and phil had a disagreement I asked to speak to the manager and the assistant manager named cindy came and she was belligerent and very unprofessional, I tried to explain to her she rolled her eyes and gave me a look that killed, I will never ever shop this store again in my life n my business associates know that the home depot has disserviced me... Please fire or terminate cindy and phil employment asap, they should not be anywhere near a customer with the bad attitude and customer service they projected, before I left the store I went to the customer service desk and asked to speak with the store manager and he was not there, they told me he new and he never really be in the store, so I said I want to speak to cindy about my refund, cindy refused tpo come to talk to me the customer service agent named tresa told me and she said I can help you, she was very polite, tresa should be promoted to assistant manager,

  • Updated by brandon julius smith, May 30, 2018

    Went to home depot on may 30 and they was rude and beligerant over a rental tool I rented that broke... Please fire ]ohil the tool rental associate and
    Cindy the assistant manager

  • Updated by brandon julius smith, May 30, 2018

    please fire Cindy the assistant manager for her rudeness and phil the rental tool associate as soon as possible before you lose more customers...these two employees showed me examples that the home depot need to train there employees and teach them people skills and etiquette

  • Updated by brandon julius smith, May 30, 2018

    Phil and Cindy at the Homewood Illinois store need to be terminated

Br
May 30, 2018

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