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3.9 99 Reviews

LoseTheBackPain Complaints Summary

71 Resolved
28 Unresolved
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7:15 pm EST
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LoseTheBackPain unauthorised credit card charges

I ordered a bottle of your Heal N Soothe online early in the New Year 2019. When I received the bottle, I realised that some of the ingredients would be harmful to my health condition. I resealed and returned the package to your address, with a note which asked you NOT to send any more. Alas, when I looked at my February bank statement, you have billed me over $70AUD for products which I did not ask for. At no stage did I sign up for a monthly ongoing product and charges. The advertisement gave me to understand that it was a FREE product to try, with NO ongoing charges or unwanted product.
Please refund my account immediately! This is fraud!
Alex Pederick
Australia

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4:33 pm EST
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LoseTheBackPain heal n soothe

HI,
I am complaining about the 2nd bottle of Heal N Soothe which i received from you, and which i did not order, and money has been taken out of my account which i did not authorise. I will be sending that package back. I would like that money put back into my account please ASAP.
The 1st Shipment 1D P12022288 was a Free Sample as i was led to believe and i definitly did not need another.
The 2nd shipment ID P11840380 Which i definitly did not order.

Please Reply to my email ASAP

Thank You
Lynda Smallman

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5:44 pm EST
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LoseTheBackPain cancelling direct debit

I cannot cancel my subscription for the heal and sooth product and you have charged me for another bottle. I have not received any secondary product and I have only had the original bottle since the 28th of dec. cancel my payment immediately. I have reported this site to the fraud authorities via my bank due to my inability to contact you in any other way. Shipment ID P11855024
Emma vanderwalle

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5:39 am EST

LoseTheBackPain my withdrawal from my credit account without my approval

I have been trying to contact you since yeaterday. 59.90 $ was taken from my credit card without my approval and to add it more with no product placement order!
How is this possible?
My name is Defne Gerek, with email address:
[protected]@hotmail.com

Tel no: [protected]

I have never experienced this kind of trust issue with online purchases and i am considering it to be a FRAUD case.

Please i ask you repeatedly to refund me my money.

Thank you

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6:54 pm EST

LoseTheBackPain c-hns-bottle -1- heal-n-soothe returned, by us postal service on aug. 1, 2018 and no refund yet? efund of $49.95 dollars

This company Healthy Back Institute located at 4610 Prime Parkway, Mchenry, Il 60050, phone number [protected] will not refund my $49.95 dollars back since my debit payment on July24, 2018. I have contacted them by email letters, phone calls, and regular mail letter to no help from them. My order # is 1119394, return ticket number 209525 Chung Lam Sr.

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6:32 pm EDT
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LoseTheBackPain heal-n-soothe systemic enzyme formula

I signed up for the free trial plus one tub of the above capsules. I did NOT expect you to keep sending them at the ridiculous price of 39.49 GBP and then have to pay 11.04 GBP customs fees on top. That is just crazy money. Please DO NOT send any more or I will be forced to report your activity to Barclays Bank fraud dept.
I hope you will deal with this matter ASAP.
Dany Drury

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4:58 am EDT
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LoseTheBackPain heal-n-soothe

On march this year I made the mistake of ordering a ONCE only supply of the above mentioned product which arrived promptly!Unfortunatly I received further deliveries which I had not ordeted!After sending an email to put things right nothing happened and I was under the impression that all was well!Alas this assumption was wrong!
Today I got yet another unwanted delivery!
If this is not resolved promtly I shall be forced to take legal actions

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10:08 am EDT
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LoseTheBackPain charged my creditcard without me knowing

The charge my card for something I never ordered. I even never got that book.
Hope I will have a refund as soon as possible.
Here as an attachment is a screenshot of that payment. It says it is free copy-just pay shipping and then I am charged also for the product. total 68 dollars they charged my card. I only agreed of having the free rub on relief sent and agreed to pay the shippment of that and I got that. I never agreed of ordering anything else. This Book they are charging me for. I never ordered that.

Regards, Agusta

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4:05 am EDT
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LoseTheBackPain had never asked to join a repeat program of heal n sooth but product keeps arriving in the mail and being billed to my master card.

I have emailed each time requesting they cease sending Heal N Sooth, but so far after three emails no success.The first contact was
for a sample bottle only which was to cost postage only. But without any correspondence by myself or the Healthy Back Institute another bottle arrived in the mail.I immediately emailed to say this was not requested but so far after all the emails I still am seeing something on my Master Card that was not requested.

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9:44 am EDT
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LoseTheBackPain heal and soothe #p10659888

My complaint has t do with his order that was not initiated with my authorizing any shipment for this product. Your information indicates that I can return this product however since I did not place any order, you should send me a return UPS or USPS return paid by you. The form said I requested this product on 4/25/18 at 10:30 AM. On 3/27/18 you sent me a fee sample, only paying $9.95 probably for shipping however your company presumed to send me added product, without my authorization therefore I have authorized my bank to not pay this charge.
I also request not to send any added product or products unless I submit a written order.

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Yael Mor
, US
May 12, 2018 2:55 am EDT

You guarantee 100% money back if not satisfied.
I tried the Heal-n-soothe. You did not even wait whether this complies with me. It. does not. The first time I took it according to instructions 2 capsules 1 hour after eating, I had a blackout and fog for over 12 hours. I waited a coup0le of days and tried it with a meal. This time I developed a racing heart.
I send you 2 packages back, one opened, the other closed. Another bottle that arrived I sent back without opening it.
So have the kindness to stop charging me, and return to me the 149$ and two times 49$, as you promise. You cannot force me to pay and take a supplement that makes me feel worse.
Or is this your policy to enlarge earnings by forcing people to pay for a product they do not need?
I expect your soon acknowledgment and return of the money paid to you.

Yael Mor

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Yael Mor
, US
May 12, 2018 3:03 am EDT
Replying to comment of Yael Mor

I also added the two rub-0n relief tubes, as they were less effective than a local product I am using.
So please return me the sum you charged me for without even asking for me consent.
Yael Mor

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2:45 pm EDT
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LoseTheBackPain I tried calling this am and was on forever hold

I need to cancel the auto ship I apparently am on as of this date. I do not have a client number but I do have a shipment ID: P10550447. My name is Joye Christen, address is 3801 Eastview Drive, Yakima, WA 98902. I did not receive any help for my back pain and realize by problem curvature of the spine is years old (I am 86 years old. Kindly cancel today and I would appreciate a response to this to show the cancellation has been done.
Thank you,
Joye Christen

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1:31 pm EDT
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LoseTheBackPain unauthorized charges after cancelling

Ordered this in January and after taking for a couple of days developed terrible itching so stopped taking. Went on line to see if others had issues and appears to be a scam to which I'm embarrassed. Called immediately and cancelled "everything"!
This is where the scam starts. I said I wanted EVERYTHING cancelled, newsletter, heal & soothe, everything & was told it was. There would be no more taken from my acct.
Noticed today they debited my acct another $14.95, which they've been doing since January. Yes, $14.95 for paper not even product.
Customer service was as rude as expected when I asked for a refund for things cancelled. Said it was "my fault" as I only cancelled the product not the newsletter. Told her she was mistaken as I was very clear about the word everything.
Seemingly trying to intimidate, doesn't work with me, said all calls are recorded and she could pull it up. Said go right ahead as I know exactly what was said.
This is a big scam just to get your CC # to debit every month. Called my bank and the only way to stop these is to change your card.

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LoseTheBackPain heal n soothe

I ordered this product and for six months would get another supply which was not doing me any good and I cancelled. I phoned and cancelled and sent back two bottles back because it has a 90 day Money Back guarantee. I sent the two bottles back insured as they suggest to find that they only honor the 90 days from the original order date and they have $100.00 worth of product that I sent back and will not give me any money. I spoke to the Postmaster in the area of McHenry, IL and he says he gets pallets of packages on a daily basis going back to them. The fine print does not say from the "start of the order" and the girl on customer service Ebony said they don't change the policy for anybody. This is deceptive business practice and misleading.

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7:26 pm EDT
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LoseTheBackPain the healthy back institute made unauthorized withdrawals

I noticed a withdrawal of $19-96 having been made by "The Healthy
Back Institute" and since I had absolutely no idea what this was for, I sent them an email on their website and ask what this withdrawal they made was for. This was the beginning of February 2018, I received no reply to my question, which I thought was 1) very strange and 2) very rude for a business. Then I checked a bit further and noticed this had been done every month as far as I could tell (I can only check my account online for 3 months down the line) for the last 3-4 months November 20, 2017, $28-84 (?), December 18, 2017, $19-76, January 29, 2018, $18-99, February 20, 2018, $19-96 and I am 99.9999 % sure, the same happened in a previous order. I was trying to check when I placed this order at "The Healthy Back Institute" and log into my account, and the strangest thing happened: Each time I tried to log in, this message came up telling me I had either the wrong email or password. When I knew both were correct. I think, someone is trying to keep me out of my account, because I had told them I was not going to talk to them anymore, there was no point in that, I was going to file a complaint about them and their very bad business practices with their BBB. And this seems to be why I am 'locked out' of my account with them. This is really childish and again it shows what kind of business practices they employ, shady to say the least, if not illegal. To withdraw money from my account without my knowledge or permission is nothing short of theft, telling me I had opted into this digital newsletter is nothing but a cheap lie, because I would certainly know about that. The proof which was brought up, was an advertisement I had never seen before, but they said this was the one, where I committed myself to buying this (stupid) digital Newsletter of theirs, which I have never even received. Does that tell you something? In my opinion, they are running a 'scam business"trying a get money from unsuspecting customers in ways. which can only be called are almost and sometimes are actual theft, but since they are very devious, it is hard to prove in this case it is not, they come up with a different excuse each time you ask them. I want a refund and was told digital product are not refundable. I said. but I have never received the newsletter, I should get my money reimbursed then, right?>No reply, no answer. All in all"The Healthy Back Institute"has illegally taken $87-55 out of my bank account without my knowledge or my permission and I want it back!. I am quite sure, I am not the only 'customer they have done this to and won't be the last one either! This business should be shut down by the US Government or the local government, they practice nothing but a fraudulent Business and need to be stopped! All they did was deny, what I told them, they had done absolutely nothing wrong, I was the one, who was accusing them of wrongdoing when they had done a nothing wrong. but when I asked them to prove anything, the only thing they could bring up was this advert, which was just ridiculous. They could not bring any real proof, I had committed myself and opted into receiving this digital newsletter, then the excuse was,"because it was done automatically ' and on and on it went... until I got sick and tired of the garbage I was given (And told whoever I was talking to because that is all it really was, a load of lies and nothing else.) I said I would be filing a complaint with their local BBB about their shoddy and bad business practices and that I would no longer talk to them there was no point in talking anymore, no point at all. That was the last time I emailed "The Healthy Back Institute". on March 13 and it was sent at 15:16MST. I did get a reply back to please check their instruction of previous emails again and that Mike T. (Customer Loyalty Team) understood my frustration etc,, he also mentions, that "they have been in the industry for over 12 years and are doing their best to uphold sound and ethical business practices"> (I will not even comment on this at all.) It seems mighty strange to me, that I could not even log into my own account with them, that is s certainly a mystery, if you ask me. It worked before, no problem! I wanted to go to my purchase history, so I could check, view, download and/or print the invoice. I am sure, there was another set of those charges for that newsletter I did not even commit to and but paid for, unbeknown to me. That's daylight robbery!
To recap: the money ($ 87-55) was taken out of my bank account by the healthy back institute without authorization from me and I want it returned forthwith without any more silly arguments or wasting my time. They should have never done this and they know it, just admit it and redeem yourselves somewhat!
I do not think, I will purchase from this company again, I have learned my lesson, they are not to be trusted, their Business practices leave a lot to be desired and are certainly not in the normal range.
Obviously, others have complained about this company, but it is painfully obvious, that it all fell on deaf ears, the company did not learn from their mistakes at all. If anything, the mistakes got worse and more brazen!

That is about all I can think of, for now.

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10:37 am EST
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LoseTheBackPain heal n soothe

The Healthy Back Institute is a complete scam. They just keep billing your credit card for so-called products even after you have called, cancelled your account and requested a refund. I almost feel sorry for their customer service representatives. If and when you actually talk to one of them, they have had so many complaints that they have become rude and fail to listen. In addition they fail to refund your money. Since Nov 26, 2017 they have billed me for multiple payments totalling $195.69. Even after I called them, cancelled all product and requested a refund, they continued to bill me. I got a refund of $53.45...not what I was charged, then they billed me two more payments of 49.95 and $14.95. I received another bottle of their dumb product yesterday. Called today to once again try to cancel charges and product from this company. Getting through to someone is a complete nightmare, then they don't listen, make countless excuses, and claim you never called before to cancel, which is a complete lie. Whatever you do, do NOT ORDER anything from the Healthy Back Institute. It is a complete SCAM! Their so-called customer service people are rude, but I guess if I got nothing but angry complaints from customers all day, I would hate my job and be rude too.

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LoseTheBackPain heal-n-soothe

My physician says not to take it due to the fact that it has too muc h blood thinning properties..my pharmacist says the same. I have C= z factors in my blood which makes my blood so thin that in an operation they have to electronically coagulate my blood. It has become very dangerous for me but I did like using the herb, it made me feel better for a couple of months but now I don't feel so right, don, t know why but I need to back off of this for now. Will you please discontinue sending me this for now? Thanks

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Update by Lynda Janson
Jan 02, 2018 2:20 pm EST

This is the second time I've tried to get through. Please let me know you will not be sending me any more and billing my credit card as the dr. says too many bl thinners for me to take, the almish are trying to thicken it., just costs more in the long run. I have 3 mo supply now and don't wish to have any more, cancel this for me please.

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LoseTheBackPain heal and soothe

I have not received my purchase
Order ID: 2157856 on [protected]:44:44

Qty Item Price Paid Today
1 Heal-n-Soothe - Free Trial
This item was purchased as a free trial of a recurring subscription. You will be billed $49.95 after the trial ends in 30 days, then every 30 days afterwards. You may cancel your subscription at any time.
$49.95 $0.00
Please cancel the purchase for the 31st of December and any more.
I want to receive the first package.

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3:21 am EST

LoseTheBackPain Buyer beware!

Don't fall for their ads, guys. Yes, it looks like the truth, but in fact, it's a huge lie that will not relieve your pain ache.
I bought it from them one month ago and didn't feel better. Not because I am special or my disease is different, no. I know some people who bought this and got no result. Don't pay your money for means that don't work. They just want to fool us. Shame on them for making money from sick people. It's disgusting.

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LoseTheBackPain natural pills

These guys are full of [censor]!
I bought a free! Bottle of lose the back pain pills for only $20.00 for shipping after taking these pill & not noticing a change in my pain instead I changed my job situation & my spain is now almost gone.
But that didn't stop lose the back pain further debitting my account an additional 2 times without asking my permission I had to get a brand new card in order to stop the debits & when I tried to claim my money back they lied about there advertising strategies & said they disclosed the continouse payment.

What a [censor] rip off company!

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LoseTheBackPain unsolicited pill shipment

I purchased 1 Bottle of Heal and Soothe so that I could try it.
I did not order the discounted pills for those who purchase 2 or 3 bottles.
I did not ask for monthly orders to be charged to my account.
I have been on hold day after day to make sure I do not receive a third order of pills.
I want to know how to return the unsolicited pills and make sure I am not charged for another order.

Lynn Wolff Shipment ID P9414671
[protected]@icloud.com [protected]

i

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