The Freedom Blanket / Worst customer service experience I have ever had
I had an almost identical experience with this company!
I ordered on December 8th for a Christmas gift and after no shipping confirmation by the 17th I contacted the company. I had to try two different email addresses since one of the addresses listed on the web site came back as not found. I was told the product would be expedited for delivery no later than Dec. 22nd. It never came.
Over five emails and three phone calls have not been returned by this company. The shipper, DHL, says the item was never actually picked up from the company.
I have been trying the get a refund for over three weeks now and I can't even get a response. I have filed a complaint with the BBB since this is the absolute worst customer service experience I have ever had. I feel they have basically stolen my money since the funds were deducted two days after the order was placed and no product was ever sent.
If you have any interest in this product please go to theslanket.com. The product is the same, and maybe even better, and the customer service is far superior!