The Feather Emporium
reviews and complaints

I made an order from Germany in October 2020 for aubout 223 USD.
The items got stuck at the customs and they needed some information from the dealer, so I tried to get in contact with David.
As I read in other Forums, it is nearly impossible to get in contact with David if there is a problem, and it was the same thing in my case. No answer over weeks.
So the items were sent back to the shop and this was lasting very long, because the shipping was delayed because of the Corona-Problems.
In January, I started a claim over PayPal, because I wrote David several times to ask him, if the package got back to him, because I didn't get any information from the post offices in Germany and USA. Like a little wonder, David answerded the claim and told me, that all this wasn't his fault and that it wasn't right, to start a claim. He hadn't heard nothing from the package and because I don't wanted to be unfair, I thought that I will not pursue the PayPal claim further. That was a big mistake, because a claim over Paypal is the only way to get contact to David.

So in March 9, 2021 I got the information from USPS, that the package had been delivered back to The Feather Emporium. Since then i wrote so many E-Mails to David, but never got an answer for a single one of them. For sure I would accept, that the costs for the shipping would not be refunded, but of course I haven't got a single Dollar back, so The Feather Emporium stole me over 200 USD.

I am very sad about this behavior and it hurts me and my family that the money is gone for nothing.

As I read in many other forums, The Feather Emporium is a good shop, if everything goes fine. But if you have just the smallest problem with your order, you stand alone and never get helped from David. I think the circumstance, that I am from Germany, increases Davids ignorance.

It's a shame and I wouldn't recommend that shop to any other customer.

I placed an order in November 2020 and to date I have not received my items.
I emailed Dave several times. The first time he told me that I needed to change some items ordered - which I did. The second time I contacted him he pretended that he was very busy and the order would be shipped soon with pictures. Still no items, I asked him to provide a tracking number, no response. I suggested that he was scamming me. Then he created a shipping label through USPS but no items have been picked up for tracking by USPS. Dave has now gone silent.

I also contacted Pay Pal and informed them - they say they can't do anything because the I notified them out side of their complaint "window"

I placed my order on October 14th for 146.50 worth of feathers.
I never received a confirmation email.
I have never received feathers.
I was REALLY excited because their feathers look amazing and the website states that they have, "a no questions asked return policy", and, "If you order feathers from me and not happy for some reason, please contact me right away and I will resolve the problem."
In the time of CoVid, I pray the seller is healthy and all my frustration is not because he is unwell... If so, I will pray for his well being. I have had no contact with seller and have been trying to resolve this issue since the end of October.
I called the seller ten times and only got the voicemail that was full so I could not leave a message. I have tried emailing the seller and no response.
I am trying to resolve the issue with PayPal directly and it has been three weeks and I have not gotten feathers or my money back.
My money was taken over 6 weeks ago and I have received nothing. I can't contact the seller to resolve this issue. How much time does it take for taking someone's money in exchange of goods, and not sending the goods to become theft?
I am close to calling the local police department of this company and pressing charges.
I would LOVE to resolve this!

I place a small order with Feather Emporium about 2 months ago. One item turned not to be exactly what I wanted and, since the web site states a "no questions asked return policy", I called Dave and, following his instructions, sent the item back for an exchange. BIG MISTAKE. It's been over a month since he received my return. After 4 or 5 phone calls, broken promises, and no action, I have pretty much given up. Do not deal with this company.
The policy should state "no questions ask return policy because we don't have a return policy".

I found such a great deal on Feather Emporium website and was super excited about my order. Time passed and order did not show up so I contacted them to get the latest news about my order status and wasn't happy when they said that order was cancelled. They said that my order was no longer available and promised a refund which wasn't given.
Gladly I paid via PayPal and they helped me to get my money back. Don't buy from this site without any buyer protection. Feather Emporium is not safe, stay away!

I purchased $160USD worth of feathers back in June via PayPal. The paypal transaction confused David of Feather Emporium and he didn't actually get to shipping product until a few months later. Or so he SAID. Months went by. I'd check in and he'd tell me there was an issue with the post office. Really? More months went by. He ignored my texts, my e-mails and always picks up the phone just to give me the run around. I'm FURIOUS with his POOR SERVICE and this is the first bad review I have ever posted online. EFF YOU FEATHER EMPORIUM. All my friends were really looking forward to getting feather extensions but due to his poor communication and ripping me off it's a service I cannot provide for the demand. Way to really blow it, Feather Emporium. You could've had yourself a loyal client.

Made an order with them and they never sent it out!