The Eay Yellow Pages, Inc / Unauthorized billing
Our Finance Department received an unknown 'More YellowPages' fee of 39.95$ plus service fee charges for a service I did not sign up for. I distinctly remember the phone call about a month back of a sales rep calling asking to verify our address and telephone number for our free (FREE!) business listing page. After I verbalized our information she would suspicously voice-over each question and say 'ignore this prompt and just answer the questions I ask'.
After I called the custoemr service help line, they did immidiately cancel the 'service' and refund the charges. However, I do hope that the recorded file of the conversation I had with the sales rep a month back is going to be reviewed and proper action taken. Isn't that why they record they calls, anyway!?