SUBMIT A COMPLAINT

The Dumpsectional, two bed frames,1 mattress and foundation

Re Aug 14, 2015 Virginia Beach VA 234621898

November of 2014, my husband and i went to Dump location on 2860 S. Highland ave, Lombard, Ill 60148. We were introduced to James one of their sales representatives. who immediately took us to where the sofas was. James never disclosed that the sofa and pillows was made of feathers, other than it was a great product, and it just came in, and it was made by one of California best artist.

My husband and i paid $5, 068 on the items, which include sectional, two bed frame, 1 mattress and foundation. we set a delivery date, on the delivery day, they did not bring the other bed and frame, because they said they didn't have it in stock, but that wasn't disclosed to us during the transaction, if it was, we would not have bought it or paid for it. during this time, my husband and i went back to the store after calling repeatedly without any responds from the store. When we got there, we told the store manager to cancel all our orders and to come and pick their stuff from the house. He said that he will get to the bottom of the problem.

At that time we were filled with regret, and buyers remorse. We live in Skokie, Il, there are furniture stores like Smittes, Thomasville and lots of other places we could have bought these items. On the second time of delivery the same items, and after many trials with the same bed, they set the bed up and left. My family and i traveled out of the country in Dec 5th and came back in January 5th 2015. Sometimes in April, we started noticing that when you sit on the sofa, its not firm anymore, you have to place one or two of the pillows on the cushion before you sit, and when you sit on either one, you can feel something poking you, when we take it out, we noticed its the feather. meaning that the cushions is part foam and path feather, and inside all the pillows were feathers.

One Saturday during that week, as i was cleaning the girls room, the mattress in their room fell off the frame, without anybody there. When i called on their dad to check it out, we found that the two by four was very short. in june/july, i noticed that the foot bed frame in our room is also separating, i went back to school this summer, and it was a lots of work. i was unable to contact Haynes Furniture. But in the middle of my summer classes, i called and spoke with Ms Beverly Clancy in the customer service, and send her pictures of the cushions, pillows, and the bed, she said she will order new cushions and pillows but the beds is not a defect.


When i contacted BBB and customer service, they wanted me to contact either the supervisor or manager of that store to resolve the issue, if it is not resolved, i should contact them back. The instruction took me back to Ms Jessica Saucier, their account manager. I sent her all the photos, she send somebody by name Charles from US Quality furniture to my house on August 4th, the guy took pictures of both bed frames, and said for the other bed with split foot board frame, they should give us another bed frame, the second bed need two by four that is long enough. but he's not sure what the company would say or do.when i spoke to Ms Saucier, i told her that for the sofa, we want another sofa, she said the only thing they can do is order another cushions and pillows since we have had the items for almost a year. which is not true. For two bed frame, she said its not a defect.The first delivery was November 30th 2014, the second one was December 1st 2014.Sales order No was #560LGW232/#560LGW232A.we noticed this issues with all the items less than seven month, it not even a year old yet.

I'm going to forward all my correspondent emails with Ms Clancy and Ms Saucier to whoever is going to review this case, but is it fair to spend $5, 068 on items that lasted for six-seven months? we ran across this site in the process of filing with BBB, and decided to file another one while we proceed with our state/BBB complaints.my weight is 166lbs, my spouse is 132lbs, is it possible to break the foot board of the bed with those weight? What about the other bed with a short two by four? did we cut shrink that too? and how would somebody in their right mind would want to spend money on bed frame twice?

We can be reach at [protected]@gmail.com for any update on this issues.
Thanks
Mrs.O

The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump
The Dump

Post your comment