I had a similarly nasty experience with The Digital Nerds. After researching on the internet, I bought a digital camera from the Digital Nerds, as it was priced very competitively. I then received an e-mail asking me to call to confirm the order. When I did, I was told that the memory card & battery that came with the camera was of very low specs, and the telesalesman was very pushy about selling me a high speed memory card (purportedly worth $90) and a 4-5 hr battery (purportedly worth $50) - he said the one that came with the camera only lasted 30 mins - for a package price of $99.99. I was appalled to hear this, and wanted to conduct further research before proceeding with the order - I initially declined and asked to cancel the order. The telesalesman was extremely aggressive which increased my sense of wariness - he threw in a camera case and lowered the price by $20, and he kept insisting that I would not find a better deal anywhere else, and that I would not be able to get the same deal later if I called back. I was trying to browse through the internet as we were speaking and I did confirm that the memory card that came with the camera was indeed limited at 32 MB only. Based on this limited info and in spite of my better judgment, I made a very bad decision to proceed with the order + memory card + battery. Despite the discount, I later found out that I had paid $80 for a memory card & battery that had a combined value of $35. When I called to dispute the purchase, I was passed on to "Customer Service" - who I later concluded was the proprietor, as he indicated that he was "as high as it goes" when I asked to speak to his boss, and that there was nobody higher. He was a most unpleasant individual, he was rude, swore at me, and kept cutting me off as I explained that I had been misled into purchasing $140 worth of products which was only actually worth $35. He kept asking me why I did not complain about the other higher prices on the internet, why I did not complain about Best Buy's prices. He insisted that I was getting an excellent deal, that he was only making a $5 margin on my sale, and that he had already lost money on this sale as he had spent more than 23 mins on the phone to me, and kept threatening to hang up. He insisted that I had the fastest memory card on the market at 25MB read times - I corrected him, saying that I had checked the specs and it only had 4.8MB read speed. He told me that I did not know what I was talking about, and I was one of those customers who will never be happy, that he did not want to business with me any more - that I should return all the goods to him. At that stage I was more than willing to - unfortunately, here is the other snag - he was going to charge me a 20% restocking fee! At the end of the day, I had lost complete trust of this company, and I was not sure if I would ever see my money back if I returned the goods, so I decided to bite the bullet and hang on to the camera.
Unfortunately, I fell for this trap before I found all these other reviews on the internet of similar bad experiences.