The Denim CloseOut and Eric.
I had an odd experience with this website. I ordered 3 women's polo's size XL. After several weeks, I recieved the shirts. Two of them looked nice, but the 3rd one had a hole in it!
I emailed the company and Eric promptly returned my email and gave me a phone call to apologize; however, I wasn't offered free shipping or any type of compensation, just put the shirt in the mail and we will issue a return. Wonder how long all that will take minus the shipping costs.
However, the really odd thing is the sizing of the shirts. They are very small. I wear a size 10-12 in Women's clothing. 34-36 inches & all of the polos I've ordered from Ralph Lauren website fit very loosly. These were small and after washing, really tiny. I compared them to my 8 year old son's Ralph Lauren polos. He wears a size small, and these were smaller than his.
I looked at the polo website, and the polos I recieved looked identical to ones they sell for slightly more than what I paid for mine; of course, only in children's sizes.
I am just going to donate these polos to my son, even the one with the hole because I sort of have doubts I'll ever get a return or refund. ... It's not worth my time to pursue.
I don't think this company is the likes of say Nordstrom or Zappos. or Polo. where they guarantee their merchandice and even pay for return shipping with no restocking fee if you are dissatisfied for any reason, and in doing so they keep you coming back to them again and again. No, this is an odd little store, perhaps it is simply Eric in his basement! Ha. ...
You know you can always dispute your charges via credit card if you actually never recieve your return/refund; I hope you are aware of that.
I would be skeptical to recomend or use this online store again.