The Cover Guy
reviews and complaints

I wanted to let anyone know who is looking for a hot tub replacement cover to avoid the Cover Guy Company. Substandard materials, very poor workmanship, the fit of the cover is not even close. The cover arrived ripped missing stitching in critical areas and overall unacceptable. What even makes it worse is the warranty department is a name only. They will not back up any of thier products, they blame it on everything from the shipper to miss treatment by the customer. I told them I had the cover less than one day and it was junk! They basicly said we got our money. I'm out several hundred bucks I hope it doesn't happen to you.

Within one year of purchase this product began to deteriorate. The supplier said they would repair the defects within the warranty period after I paid freight equivalent to 10% of the purchase price. This manufacturer does not stand behind their product, of which is composed of cheap materials and craftsmanship. You may get the best price from this firm, but you'll get what you pay for.

Quick service after ordering, and they caught my measuring mistake. (Good customer service) When product arrived the accessory (cover cap) was torn from packaging staples.They were some what slow in authorizing refund and even slower notifying us that they received item, and even slower in getting authority to issue credit back to us rather than replace. Finally got refund, but in this day of electronic communication, they were very disappointing about their (customer service). The product seem to be of a lesser quality than my original factory cover, and I thought the tie downs were of a lesser quality and in poor locations for our needs.