The Commons - Vacaville, CA / Commons Apartment is not a place to rent from!
I would like to report a complaint against:
1300 Burton Dr
Vacaville, CA 95687
On April 29th, we dropped off our $1095 rent check in the "Rent Box" provided by the apartment complex. On Monday May 7th we received a notice that we were late on our rent. The notice claimed we needed to pay the rent and the $145 late fee or leave the premises within three days. We immediately spoke with the management and explained we had dropped it off. Their argument is that they never received the check and that we can't prove that we dropped it off. Just like they can't prove they dropped off the 'notice', we can't prove we dropped off the check. After explaining we've always paid our rent on time and never had a problem, we asked them to waive the late fee. They would not. I would like to now advise everyone to not use their system of using the "Rent Box" as they will not stand by their own policy.
Infact I would not rent from them at all. We have had the following maintenance problems.
1. After move in, it took them 2.5 months to put a screen on our window. This is after nurmorous calls.
2. The washer flooded the laundry room.
3. The new washer smelt of mold.
4. The toilet stopped flushing correctly.
5. The shelf in the pantry broke. It can't hold a bag of rice.
6. The floppy key they gave us upon move in, didn't work and took them two tries to fix it.
We have only lived there for 10 months. In my opinion this is a lot of calls to the front office regarding problems within their apartment complex. We highly discourage anyone from renting there. The service has been completely unacceptable. When we approached the management regarding the rent problem, they were rude and hostile. They did not accept any responsibility and refused to believe it was possible they lost the check. The service we received for the screen was absolutely unacceptable. I spoke with 3 people in an attempt to get it fixed and left two messages. Finally after a rude message, I received the screen. I don't feel I should have to stoop to their rude manners to get what I feel we deserve.
Based on inadequate service, insufficiencies and rude management, the Commons Apartment is not a place to rent from.