The Cheesecake Factory
reviews and complaints

I had lunch today at the Winter Park, FL Cheesecake factory with a friend. I ordered the Chicken Pot Pie after asking the waiter how it was and he said it was Great! After waiting more than an hour for our meal, my chicken pot pie arrived lukewarm, with undercooked potatoes and barely any filling under the pastry topping. I was actually hungry when I left. I wasn't looking for a huge meal, but at least a satisfying one. I happened to leave my credit card there and went back to retrieve it. The manager came up front to return it to me so I took the opportunity to tell him I had just eaten the worst chicken pot pie of my life there and told him of the issues. He said he would look into it. Pretty lame. I posted this review to TripAdvisor and gave the place a 2 star rating.

Cheesecake Factory on Glades Rd. in Boca Raton Florida, General Mgr. Don.

My firm has been doing seminars there for a few years and recently policy changed to submitting $75.00 via your gift card gifted back to you via email to reserve room.
I did do that, paid on line with credit card then was informed at time of seminar the room wasn't booked. So our RSVPs that we spend $3500.00 in invitations to were sat in main dining making it impossible to do seminar.
Contacted Don, your GM there and he said they never received gift card that your company charged my credit card for. Found out your email failed to open to acknowledge gift card was purchased. After sharing these email notifications with Don, he agreed to mail me a gift card for the $75.00.
This has been going on since October of 2018 and today is 1/14/2019. Still no gift card.
Don has consistently not followed through with return phone calls and surprisingly still has not mailed gift card.
I'm not asking for refund for what Don calls it, I'm asking to deliver what I purchased.
You have my $75.00, I want what I purchased. This is a total lack of professionalism and integrity on Dons part for not following through for what was error on your end.
I was planning on visiting Don in person today to claim what I paid for but he is off today.
Your response would be appreciated, thank you.

On Dec 17 around 4pm stopped at the restaurant for dinner. My husband and I both ordered the T Bone Steak well done and a side salad. I0 minutes into eating the salad the steaks arrived. Did not have a chance to finish and enjoy the salad. Took a bite of the mashed potatoes and they were stone cold. Waiter took back to kitchen. Cut into
steak and blood red. Told waiter and he took back to kitchen. When the pl lates came back the steak was pink inside and potatoes cold. We paid for meal and went home.
There were no more than 10 couples
in the restaurant so there were not an onslaught of orders. We ended up paying $75.00 for the worst me I ever had. I will never go to Cheese cake Factory again and intend to tell lk everyone I know. Worst meal ever.

We placed an online order for the Lawrenceville, New Jersey restaurant Sunday evening. I was contacted via phone by the kitchen about an item in the sampler I ordered that they ran out of, the person Calling said my order would be ready in 5-10 minutes which was earlier than the approximate time given on the e-mail confirmation. Everything fine so far! The instructions said to present your order number to staff at the bakery counter. After being ignored for a long time by someone who was apparently just putting cheese cake on plates and could not even great costumers a VERY unpleasant woman came along and started screeming at everyone waiting for their ordered food that if we had not received a text message that the food was ready we should just stay back until we did because she did not have our food. 45 minutes after the perfectly nice girl from the kitchen called me I asked again and then she screamed at me that noone had called me, like I would lie about someone calling me from the kitchen to say they were out of avocado, She did check after that and found my food that obviously was completely Cold by the time we got home. Why do you employ people that are so rude and unpleasant? It was a long time since I met someone who was so extremly unsutable for her/his job!We have had issues Before with the waiting time for pick up at this restaurant but never been treated in this way. This woman was just as unpleasant to everyone that came in her way.

Hello,
On 11/30 I was eating at the bar at the Cheesecake factory in Pembroke Gardens, Pembroke Pines Florida. While I spent a tremendous amount of money on drinks, my husband and I also ordered meals.

When my meal came (small greek salad with Chicken on the side) I noticed there was a fly in it. They took the meal back from me, offered me something else and issued me a credit which was something like $10.00.

The bartender advised me that the manager would come back to talk to us. He never did. As a matter of fact, since I am frequent at this restaurant i knew who he was. He watched us walk out the door while he was near the cheese cake display. I believe that night the manager on duty was David.

Very unprofessional - by not giving us the courtesy to apologize.

I truly thought the cheesecake factory operated with integrity. When you allow employees to use racial slurs, belittle women, openly admitting to beating his spouse, and threatening to murder them. This is not a place for families to eat. This is a terrible look for a food chain that prides itself on serving family. If you're ever in Cleveland Ohio, and visit Cheesecake Factory in Legacy Village. Be mindful of the server Samuel Robinson. I read in a public Facebook post how he wants to kill his wife, beat her, and disowned his son. If someone can behave this way to family imagine if you piss him off before your food comes out. People like this need help, and shouldn't be trusted serving others.

We recently traveled from WV to the Ross Park Mall Cheesecake Factory. There were 10 of us, which included 2 children. We were told our wait would be 50-60 minutes long. After an hour wait, still not seated. During that time, several big tables were seated before us. I went up to ask how much longer, and the rude lady working the waiting list, tried to tell us it would be another hour to 2 hours. I told her, no, we were told 50-60 minutes. So, then the other rude lady told us she had tried to call us and I said no you did not, we have been sitting here the whole time and you did not call the phone or call our name. The other girl working with her said, no you did not call them yet. Right then I asked for the manager. The manager came, and he was no better, and tried to say they would never tell us it would be a 50-60 minute wait for a party size. Right after he said that, the rude waitress told a man that it would be a 50-60 minute wait. I just looked at him, like what was that? I told him this was unacceptable and this should never happen to any party size. We had already been waiting well over 1:30 minutes. Finally, my family members said let's go, we will eat somewhere else. Not to mention, we had almost a 3 hour drive back in the dark to get home! I called corporate about this, and expect a returned call. The manager asked if he could get my mother, who is a diabetic some OJ after we had been waiting well over an hour, and I told him no, she needs food. Thank goodness for Panera being close. UNACCEPTABLE CHEESECAKE FACTORY AT ROSS PARK MALL PA!

I went for dinner at Cheesecake Factory and had such an unfortunate experience. I am disappointed as I have been here many times and it's never been this bad. The experience ruined my birthday! On Tuesday night the food was just awful and so was the service. Our sliders came out burnt, dry and overdone and the Buffalo blasts took 25 minutes to reach the table. By the time they arrived they were dried out and tough. I didn't even finish them and that is usually my favorite appetizer. The waitress never offered us refills, and when we mentioned the sliders she got irritated. I also heard a group of servers talking about customers behind my booth! Which makes me wonder what my server was saying about us. She never gave us refills and didn't even sing happy birthday! At that point we just decided to pay and leave. It was a very disappointed experience and I really think Cheesecake has some things to work on.

I was invited to Birthday Celebration Dinner at th Cheese Factory in Colonie Center Albany/ Colonie NY on yesterday 10/26/2018. 6 of arrived at 7:10 pm and waited for the quest of honor to arrive. He arrived at 7:35pm. Those of the invitees were not seated till 7:55pm. The total number of people invited was 25. As we sat there for another 40 minutes I as an Diabetic told the male waitress that some of us are ready to order his reply the (waitress) was I Cannot take any orders until 1/2 the party has arrived at that time there were 13 people seated. As I told him that he said he has to check with management and no returned for another 20 minutes at this point most quests have been seated. Our order was taken by a female waitress and then our meals did not arrive for another 25 minutes. The portions were that deserving of a 3 year old Toddler. We asked to speak with a manager who took another 19 minutes to come speak with us. This manager was not accommodating to say the lease. I didn't accept the small portion of a meal. We sat another 15 minutes while the Manager did not return or offer any thing to accommodate myself and others. That was my first visit to Cheese Cake Factory and after that experience my blood sugar dropped and I couldn't sleep all night. I felt belittled and disrespected. I feel due to separate checks was told the arrangement would be. Why should I and others that were waiting to be served have to be treated as such

So me and my girlfriend went to the cheesecake factor located on 1 Maple, White Plains NY for our lunch break ... And the server Jarrett was really helpful with what we ordered and super polite. Unfortunately right after our appetizers were given to us my girlfriend spotted old crust on her cup she was drinking from (She ordered a strawberry lemonade) we quickly brought it up to one of the servers and she was extremely apologetic. but at that point me and my girlfriend were both disgusted. It was seriously alot of grime. The Manager came shortly after but he didn't really accommodate or help the situation out. We were told that the GM was also at this location and was told but didn't even come out to apologize or help us out with anything. At that point we just wanted to leave. We were more upset at how management handled the situation then the actual cup itself which was still disgusting. Me and My Girlfriend still paid for the appetizers...when to be honest I feel we really shouldnt have... i work and live across from the cheesecake factory and have recommended it to plenty of people but I definitely will no longer do so... We Kept a receipt and picture of the cup... The Servers were amazing. But you should really talk to your management team because they both handled this situation terribly... Mind you My Girlfriend Manages our Hospitals Food And Nutrition Dept. And Has Never seen a Manager handle a situation so terrible.

I took my two daughters for a nice dinner as we usually try to go on Friday evening after a busy week. 30 minutes into our experience a party of 15 people came in and were sat next to us, we were in a booth to the righ were the long benches and tables together. This group came in and immediately were so loud and disruptive, acting like they were the only people in the restaurant. Our food came, they began to stand next to us taking pictures all the 11 women were soaked in perfume, dressed like hookers, one kept bending over exposing her breasts, another kept leaning over exposing her [censored] with no underwear in front of me and daughters. They moved to the main walkway to take group pics and your mgr became their photographer! I called for the mgr, I don't remember his name but he looks like Jessie Waters from Fox News. He said it was a birthday party and apologized and I told him he should have asked them to be respectful of everyone else in his restaurant and should not have encouraged the disruptive behavior by becoming their photographer. He should have told them it was a busy Friday evening and they needed to stay seated. I could not eat my meal Steak Diane. He didn't charge me, I found out from my daughter her pasta was not cooked fully but didn't want to say anything because it was already a terrible evening. We go to the Arrowhead Cheesecake Factory in Peoria AZ all the tie but will not go back if you allow your mgrs to turn your restaurant into a night club! I will post on yelp if I do not get a response.

Hello, I want to share the very hurtful and long hour I just went through in one of your restaurants, that is located at the '10 Mall Dr W, Jersey City, NJ 07310'.
My friend, aunt and I wanted to eat in the cheesecake factory for a long time, I am new to the area and they came with me to celebrate with me. The seating process was very nice and the host was friendly, soon a waiter came and after a couple of minutes we were ready to order. I was the second one to order, chicken parmesan with fries, but as always, I asked for the meal to come with no vegtabels or sauce, I am very picky, and that is what I always ask for, the waiter wrote everything down and left.
Halfway through the wait( which was already long by this point) a new waiter came to the tabel and told us she will take care of us from now on, as the first waiter finished her shift. The new waiter was very professional and we kept waiting for the food. First, got her food ny aunt, she was the last to order because it took her a while to decide... then, my friends food arrived. I kept waiting and a couple of minutes later I got my food. It looked just as good as I thought itll be. And just when i was about to grab the sandwich and take a bite i saw tomato picking from it, when i moved the top layer of the sandwich i saw the chicken was covered with sauce(they did remember not to include veggies inside)... no big deal, she wasnt the one to take the order and it wasnt her fault. I asked her to replace my food to the same order but fixed, same as i got, just no sauce now and keep the veggies away. By the time they took my order my friend and aunt aleady started eating. By the time it reached the table, they almost finished their food. I was sad ill dine with them only for a little while, but sadly, when i looked inside, my meal contained vegtables. Furstrated due to the long wait and getting wrong orders again and again, I told my waiter (another one brought the meal) immidietly about what happened before and what happened now. She apologized and called my waiter, she, without hesitation or me asking, said she will call for the manager and theyll see what they will be able to do for me- keep in mind, by that time the other people in my table have already finished the meal.
The managar comes to the table after 3 mins of wait. She said she was sorry about what happen and that she will be happy to pack my meal to go. As a reply I told her " I dont think I will be happy to pay for food that Ill have to eat without my friends" she then replied "so imma erase the meal and thats it" and just left.
You had a costumer wait, for an hour watching her group eat, made a mistake on her one dish twice, and then offered nothing to make her feel better? I know no place that ever treats a costumer like that, thats one. But the second thing, is, I left your reataurant in tears. Im a former anorexic, and Ive been through recovery. Buying food is a big deal for me, and eating outside wasnt a thing I did until last year. So facing my struggles, eating outside, making sure they understood me correctly and then feeling like no one listenes is the worst thing a place could do to someone that has been through what I did. When I eat, I prepare myself mentally for what is about to enter my body, and if that doesnt happen I just give up because to get to the point of eating outside is already hard enough. If getting your food late is furstrating, imagine you would see the food gets to you twice after a long wait but not being able to eat it. To a regular costumer its a bad experience.. so to me? Unbareable. It really is sad to me that I will not go back to your restaurant. A person that is in charge should knows how to handle those things in a fair way.

I came hungry and was actually the one who decided on the place. And I was the only one who didnt get her food.

This is a complaint for the general manager of The cheesecake in prudential in Boston, MA. I worked for this company a year ago and didn't leave in the best terms with them. Recently I went to see if I could get my job back and I talked to the general manager of that place and he told me it wasn't a good time for me to work there. But he just hired my boyfriend back with no issue and has given 2nd chances to those who didn't deserve to work there. They need a lot of servers right now and I was surprised that they didn't hire me back because I could've been beneficial to them working whatever hours they needed me to work. I don't think it's fair that I didn't get my job because so many people have showed up late and had server complaints or didn't show up to their shifts. He still let them work there and gave them a chance. Thats all I wanted from this company and he didn't do that for me.

9/20/18 I woke up to sad news that I have a death in the family & another family member is currently in the hospital. I work at The Cheesecake Factory in Trumbull, CT and I called to tell them that I need to be with my family and I can't work my night shift that's scheduled. The EKM of Trumbull's Cheesecake Factory answered and sayed "That's not a reason to call out." "You can't reschedule." "You're not a doctor!" And hung up in my face. That's the most disrespectful thing I ever witnessed EVER! For someone's who has a loss in the family & another one in the hospital and thats how a boss talks to his employees. No I'm not accepting this. ALSO! This is not the first time the EKM at Trumbull's Cheesecake Factory has treated his employees this way.

I would like to make a serious complaint in regards to an employee, Joshua Boyd, working in Fashion place Mall location of this restaurant. This employee is extremely rude and came on strong because I said my food was still cold. I asked to speak to a manager and he responded with an attitude stated that he was the manager/"chef" I told him my food was cold but instead of offering to make me a new plate he said I can just get it remove from your " check". He left the cold plate on our table Horrible service!

Good Evening,

I would like to make a serious complaint in regards to an employee, Eddy Betancourt, working in Dolphin Mall location of this restaurant. This employee is extremely rude and came on strong. It seemed like he was on some type of drug. I honestly love this restaurant and would not like to experience this again. My advice to you is that employee's should be reviewed and tested randomly without notification. I hope you take this complaint serious just as much as I am, thank you.

Husband and I went to Cheescake Factory (Alpharetta ga location)for dinner August 25. Food was great but we were given dirty silverware twice. I was highly disappointed and contemplated leaving because of this. This could easily cause food poisoning so there needs to be more diligence in washing the dishes/ utensils. Also I noticed when we were seated the silverware was sitting on the bare table. Not on a plate or napkin, but the table. This is not sanitary

Hello,

I would like to submit a formal complaint. My family and I chose your cheesecake factory restaurant located at 2075 North Point Circle Alpharetta, GA 30022 on 08/17/2018 for our family night dinner. I cut my finger from the water glass which was chipped and when I went to ask the server Billie H for a band aid, I was approached by a gentleman who seemed like a manager. He just handed me band aid and did not address their mistake by serving a broken chipped glass to a customer. I was shocked as I understand mistakes such as, not recognizing a broken glass cup can happen, but I would at least expect that the reataurant staff have the dignity to uphold the integrity of the restaurant and show some sympathy to their customers.

I frequently dine at this location and have never witnessed bad service like this. I believe this level of service is unacceptable for your establishment and that you will take this into consideration and take this into consideration when training your staff.

Sincerely,

Sang lee

On 8/12/18 my family and I dined at Arundel Mills Cheesecake Factory to celebrate my sons birthday. While we waited to be seated I asked the hostess staff (2 females) for the nutritional information for the menu as there were 2 family members with dietary restrictions. After checking around they could not provide me with nutritional information and told me "you would have to wait till you are seated and ask server, the servers have to memorize the whole menu and they would be able to tell you whatever you need to know". I mentioned that that did not seem possible for a waitress/waiter to be able to memorize every nutritional detail for every menu item, but the hostess assured me that they do! When we were seated our waiter knew nothing about the nutritional value of the menu items, as I suspected.
Also, my daughter used the female restroom and said it was terrible, urine all over floor. Even worse, my son (whose birthday we were celebrating) used the Mens room after dinner and came right back out and said the toilet/restroom is a terrible mess and there is only one toilet. Now my son really, really, really had to use the restroom so he had no choice but to hurry back in there. I actually did not realize the magnitude of what he was describing until he came back out. When he finally came back out he had disgusting vomit on the back of his shorts, his new shoes had vomit on the bottom and he said that was the most disgusting thing he ever had to see or do. He actually looked sick! He was so humiliated and upset, and what a terrible way to end his birthday celebration.
I called the manager, Monique, the next day... She apologized a couple times for the restroom and questioned me as to why I didnt ask to speak to a manager about the nutritional information.
Well I didnt like her accusing me at all! Like it was my fault I didnt get the nutritional information I needed. I asked a couple employees, they looked around...They should have known to get their manager to assist the customer! I didnt want to make a scene as we were celebrating my sons birthday and just wanted to enjoy and have a good time.
The food was good, service was slow, but we were able to put that aside, however the restroom situation just destroyed our night.

Monique said they knew about the restroom situation and were waiting for a cleaning crew to come in. She said the Cheesecake Factory should have closed the restroom. I think there actually should have been someone or a sign saying what other restroom to use. When we arrived home late, I had to wash all my sons clothes, shoes and I had to clean my seat and floor in the car because of the vomit that was on my sons shorts and shoes. And of course he had to shower!

What an awful experience, so disappointing!