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4.3 884 Reviews

Cato Complaints Summary

10 Resolved
157 Unresolved
Our verdict: If considering services from Cato with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Cato reviews & complaints 183

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J
8:54 am EDT
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Cato "unethical behavior"

Date: Thursday April 18, 2019 after 10:00 am in the morning
Client number: None
Incident: This particular catos I shop frequently, Thursday was not a good morning for the person that was working there. She was not friendly. To me she had a problem with being at work. I know she wasn't the store manager, and I don't know her name. She's a African American woman. Her hair was black with a bun in the back. She barely spoke. She called someone on the phone and was complaining about closing three nights and that she was going to tell them that she wasn't going to work three nights because it was not fair and that this was not her store. One customer asked her whether she was there by herself, she did not respond, She kept walking and I heard her mumble saying someone is coming. I looked at her she looked so mean, no smiles, no eye contact. I asked her did she have any more of a blouse that was on display that was hanging on the wall. She did asked what size did I needed and I told her. She got a stick, took the blouse down took it off display and just handed it to me and said nothing and walked away. I looked, I continue to shop until I said to myself, she has an attitude and I don't have to shop here. I put everything down and left and went to the other location in Florence, SC, and bought what I needed. My email address is: juanita.[protected]@yahoo.com, and my name is Juanita Arthur

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Update by Juanita Arthur
Apr 19, 2019 9:00 am EDT

Catos off David H. Mcleod Blv. Florence, SC Thursday April 18, 2019.

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D
5:37 pm EST
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Cato staff

Good afternoon. I habe been shopping at the Rock Hill, SC store for years. I have always had good service. Until today. There were a total of three employees today at the check out counter. none of them greeted me, or made eye contact, no smile. very rude. Once they decided who would check me out, the young lady starred ringing up my items, again, no eye contact or greeting.
What bothered me more was the older employee behind her discussing that the store needs to make their daily budget, that it was going to be hard to make the budget. They proceeded to discuss how the rain wasn't going to help the store produce the money it is needed daily. I was apauled. Very unprofessional!
I am a practice manager, this was really hard to watch. If my employees ever behaved this way and had these personal business conversations in front of customers, I would certainly want to know.
I was very disappointed.

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10:14 pm EST
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Cato store manager

I have been working for CATO for a while now, and the management and the upper management is very dismissive and rude. On several occasions, my store manager had been complained on to the District Manager and corporate for her intolerable attitude and the way she treated employees, yet nothing was done to her. On several occasions, she has been caught talking about her employees to customers and other employees while on the clock, and when the matter was discussed with the district manager, I was told to not discuss it with anyone until the store manager had time to defend herself. When the policy changed for managers receiving salary, she began clocking out and continuously working while off the clock, this includes processing shipment, filing the paperwork, and waiting on customers.

Recently, the store manager has hired a girl who she has referred to as special on several occasions, and the employee has began calling in multiple times during the week. Instead of terminating the employee and replacing her, the DM and the SM have decided to keep her and not give her but 3 hours in a week. This all while not hiring a new employee this overworking and staring the other employees by only giving them one day off and scheduling them for several 12 hour shifts during the week. Not to mention, requesting off is a job in itself. The policy states only 2 weeks advance is required for any personal time or paid time off, but even if you request off months in advance the manager still will not grant you this time off and will not discuss the denial of the request with you, leaving you with no time to make other arrangements or reschedule your plans. Also, she will not send your request to the proper upper management member for approval, leaving all decisions up to her.

This store manager has a ruthless attitude and has had multiple turnovers due to this attitude, yet that is overlooked. Even the DM knows and has acknowledged her bad attitude with the assistant managers, but nothing is ever said to the the store manager. She gets away with everything!

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5:29 pm EST
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Cato customer service

I visit the Versona store #04043 at the Rivergate shopping center, the address is 13540 Hoover Creek Blvd, Charlotte NC 28273. My friend and I came into the store and no one greeted us the entire time we were in the store. There were three people standing in the middle of the floor talking. At least two of them were employees. We were in the store for 20 to 30 minutes. Not once did anyone say can I hep you or anything else. There were others shopping in the store also and no was trying to help them. I finally walk up to them and ask if someone could ring me up. She said, oh yea. I told her that if I did not like the earring, I would not have purchase them because this was the worst customer service I have ever seen. She never apologize for her poor service. View your film and see for your self. I was in the store on Sunday, January 20, 2019 at 12:32pm. Register 1, Cashier 110, Store 04043

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5:59 pm EDT
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Cato clothing - pants

Used to love shopping at Cato's in Uniontown, PA, not anymore. The length of the petite pants is long enough to fit someone 6 feet tall way too long for someone 5'2" and shorter. Someone needs to go back to the drawing board to learn what petite sizing is. I'm 5'3 1/2" and your petite pants drag on the floor! Never had this problem til recently. It's not practical to purchase the pants then have to pay for them to be altered.

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12:29 pm EDT
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Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cato injury

On Sunday, October 7th at approximately 4:02, I was injured in your store by a clothing sensor. Someone had stuck the sharp pin part in the back of a pair of jeans that I was trying on. In doing so, the pin scratched and stuck in my leg. There was quite a bit of bleeding and I do have pictures of the incident. The salesperson filled out the accident form on the computer that day and sent it in. I went the next day to get a Tetanus Shot at my doctor's office which he informed me that was the right and best thing to do. To this day, I have not heard anything from the Corporate Office. I called Corporate on October 15th and briefly spoke with Ms. Hicks who said they did not have any way of getting in touch with me, although the information was given in the store. I gave her all of my pertinent information and to this day, they still have not called to discuss the situation. I have a permanent scar and had to spend money for the doctor's visit. I made my last call to the Corporate Office this morning, October 22nd and the young lady that answered the phone didn't seem too thrilled and transferred the call to someone's voice mail. I now see what needs to be done.

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Resolved

PLEASE do not mark this resolved, because the company has not taken any steps and they have NOT contacted me at all...

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12:15 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

Cato new manager-rude

I am from Batesville, AR. I am writing in disappointment that you hired Heather Stice, a new, extremely rude manager. I will not be shopping in this Cato until she is gone. This is a small town and I bet your store sales have dropped drastically since Melissa Schubert left. Might want to look at the store sales when she worked there verses now. I will be driving to the Cato an hour away...Just letting you know that if your sales drop that might be why.

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9:12 am EDT

Cato customer service at moultrie cato

I have been coming to this CATO for years and the other stores near it. When I need something simple or important to wear CATO is my go to no doubt! But unfortunately I have been witnessing lately how the girls there work. It may just be me but everytime I have been going lately the store manager has never been seen working. I always see the others working. I came by yesterday she was with a man the whole hour and a half I was here shopping. I asked her for a fitting room and she sends the other girl to open it for me. She went to back with the man all you hear is loud unnessary laughter. This has not been the first time I see a man here with her. You can ask the other employees. She does not work. Also Sunday 23rd. She opened the store late. The other employee that was already waiting on her as well was apologizing to all the cars that came up. About 5 cars showed and waited and had to leave due to the styore not being opened on time. It's bad customer service and team work if you ask me. I have friends and family that shop here. We would like to see more team work with your store manager.

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7:21 pm EDT
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Cato service

An employee by the name of Sonya (I'mnot sure if thats how its spelled) went through clothes that were in my lailway, and everytime we visit this specific store she goes through our clothes and gives us an attitude. On different occasions she has let another woman get our lailway out because we had the same last name. I don't understand why she singles us out and talks about us to other employees to the point that they don't treat us like they would everyone else.

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1:23 pm EDT

Cato I am complaining about him which I believe is a manager at the cato on jonesboro road in mcdonagh georgia,

I am complaining about him which I believe is a manager at the Cato on Jonesboro Road in McDonagh Georgia, my sister is visiting from California and she has another customers were talking about being in Atlantis some of them had moved to McDonough from California so my sister was saying she was considering doing the same thing yourself associates Kim told her Atlanta is already overcrowded you don't need to hear you need to go back to California and just come and visit your sister which I consider very inappropriate very rude And none of her business. My sister and I thought she was playing at first but she kept repeating it and said she was serious, my sister loves Cato so she still made her purchase but I'm going to make sure she returned that purchase today, I normally will Shop Cato no matter what state I go but that will no longer be the case, my name is Evelyn Read my phone number is [protected]

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K
11:41 am EDT

Cato store manager

I've Worked With My Store Manager Dorothy Cooper Since September 2017. On Several Occasions She Has Done Unprofessional & Imature Things As A Store Manager. I'm Young & I Don't Disrespect My Elders So I NEVER Said A Word About Anything She Has Done To Me. She Talks About Me To Other Associates, She Snatches Things From Me, She Has Made Fun Of Things That I Tell Her, She Always Speak On My Situations & Be Sarcastic About It. She's Written VERY Rude Notes To All Associates Because One Associate Said Something To Her About Talking About The Associates Son. On The Day I Left She Wrote Under My Name On The Cashier Report In Quotation Marks "Retired, Had Retirement Party" All because Some Other Associates & I had Lunch Together, But She Wrote "Resigned" On Everyone Else Name Who Had Left. She Just Mistreat Everyone That Works For Her & It Isn't Fair At All. If You Need More Information feel Free To Call Me Or Email Me. [protected] Or [protected]@gmail.com

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10:18 am EDT
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Cato security tag

I went into my favorite store it's metro fashion to find some jeans, I tried the jeans on as I pulled them up I felt a hard stick, I hurried and pulled them down and noticed the security tag was sticking out and it cut my leg.
Immediately told the store manager and the cashier they looked at the jeans, saw the tag sticking out and said someone maybe tried to steal them, And put them back. They took my information and said that someone would contact me within a week. I showed them
That my leg was bleeding, I also took pictures and showed the store manager and assistant manager who was there at that time.
They didn't give me any corresponding information, although I asked for some. The assistant assured me someone Would call.
Two weeks went by no word from the company so I called and left a voicemail for a lady in risk management who advised me they closed the case because I was ok. She did advise that the report showed that I informed I was ok to the store personnel.
We never had a conversation about my health besides me showing them I was Bleeding. The fact that they closed the complaint without contacting me was an awful buisiness decission in my opinion.
I called her back and left a voicemail advising I was going to contact my attorney due to lack of concern, and the fact that I actually have a permanent scar on my leg from that cut!
Life threatening or not the company didn't even care to check up on the customer.
I call that negligent. I am a frequent shopper of that store, the location on Tidwell and Any and al Cato stores. I've shopped at Cato in Crockett, TX and in Desoto, TX.
The risk Management adviced me she would contact the insurance department and Christie Gallagher called me 8/8/18 @ 12:42 she advised she was available between 9-3 pm Eastern Time. I have called her back everyday since that day and left several messages and no reply. It has now been two weeks and one day. It's extremely unprofessional of her who represents such a large corporation. As well as the store managers who falsified my information to them. I would recommend them to be released from their positions.
I will see these people
I'm Court.

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3:19 pm EDT

Cato customer service

Visited Cato Fashions at McCain Plaza on Thursday, August 16, 2018. The cashier was very nice and pleasant. Her cashier # is 102. However, when my purchase would not charge to my Cato credit card, another cashier (manager, I'm not sure) walked over to assist. She (a blond woman) made a couple of attempts and the two spoke between themselves about the issues they sometimes have with Cato cards. Finally, it worked and the other cashier (the blond woman) stated, "That's why we prefer customers use debit cards, " before walking away. She said it in a snappy way that just really rubbed me the wrong way. Really? The reason I have a Cato credit card is because cashiers would bug me every time I checked out at the register about getting one. I just thought it was unprofessional on her part. What she said might be true, but to say it in front of a customer was tacky. It's not my fault they've got a crappy machine. And whether I choose to use a debit or credit card is my business. I'm going to cool off Cato for a while. There are more choices for plus-size women now. There's an awful taste in my mouth when I speak their name now.

Store: 00777
Transaction: 3400

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10:17 am EDT

Cato wages

I gave always loved your stories. I've loved the style, sizes and you great store associates! No matter what store I visit the associate's take pride in there work! Recently I had a personal experience with your company and was privy to your associates wages. I don't know how as a company if you plan to excel if you don't pay your associates wages they can live on. In a time where site stores are closing down right and left you would think you would invest in the area of your company that makes Catos what it is!
Minimum wage is not an acceptable requirement to survive in today's state of expenses.

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6:18 pm EDT

Cato employee treatment

I am very dissapointed in the way that this branch treats their employees in regards to requests off. If a time-off request has been submitted well in-advance due to being out of the state for a prior commitment, the employer should honor that instead of scheduling the employee on said days off. This only makes it harder later when trying to find a last minute substitute and when no one is available making the employee work those scheduled off day(s). Please treat your employees appropriately and with respect. I will not be shopping at this store again in the near future.

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7:25 pm EDT

Cato customer service

I walked in to the store and I was greeted. As normal. When I asked one o the employees to help me she had her phone out and earphones in her ear. I figured she would take them out but she continued to put the ear phones in her ear. I do not appreciate that at all. I felt ignored. I have worked at a clothing store and we would never let that happen. I asked the lady ringing me up her name and she said she was a manager and that she will tell her that she has to put it away. I have shopped at Cato for years and never had this happen.
Date: 7/28/18
Time:7:00pm

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1:30 pm EDT

Cato manager callie

I have been shopping at Cato for over 5 years everything in my closet is from Cato. On Sunday July 1st I had to cancel my layaway for things that weren't under my control. She first off had an attitude like she didnt want to be there she cancelled my layaway and then informs me I get a store credit. After telling her I needed the cash she should of told me first that I would not recie e cash back before she cancelled my layaway. After I informed her ive always gotten cash back she proceeded to argue with me. I then told her to just leave it in layaway and she snatched the receipt out of my hand and told me it was to late I told her to keep the giftcard and to add insult to injury she very snotty said have a nice day. She is by far the rudest manager I have ever met in my life. She really needa to work on her customer service because i have dealt with her before and she is always rude. I cant believe the place I love to shop has someone so rude as a manager who deals with people. I have spent 1000.00 of dollars there and after my experience today I will ne er ever shop there again. I will take my business to layne Bryant and torrid and marurices from now on. Until she no longer works there I will not shop there and I will encourage all my friends to not shop there and everyone I know to not shop there till she is gone!

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12:01 am EDT

Cato manager (quineshia raye)

In 2017 (can't remember exact date) my cousin, Sharelia Mackey and I visited ItsFashion Metro in Valley, Al. As we looked over the earrings the manager, Quineshia, approached us regarding an empty earring pallet that was on the floor. We explained to her the empty pallet was there prior to us looking at the earrings. The manager caused a scene insinuating that we had stolen the earrings off the pallet. Furious I placed the items back that I had planned to purchase and proceeded to leave the store. I immediately contacted the store manager who assured me she would come in to the store and review the survallence cameras. I took a little over an hr for this to be done. I ended up going back to the store to speak with the store manager who stated she review the video and confirmed no theft had taken place. At that point I reported the Quineshia to the store manager who assured me the matter would be handled accordingly. Fast forward to 06/29/2018. My cousin, Sharelia Mackey visited the store with her son to purchase some items needed for him. She was approached by Quineshia and told that she and I were barred from ItsFashion Metro due to the previous issue regarding the earring pallet. Several people in the store heard her say that my name as well as far as being barred from the store even tho I was not present 06/29/2018. I have not stolen ANYTHING from ItsFashion Metro and it burns the pit of my soul that the manager, Quineshia, once again made this accusation even though I was not present. I am hoping to take this complaint further than the store manager as I have been embarrassed for a second time for an incident that never took place to begin with and once again I WAS NOT PRESENT 06/29/2018 so I'm having a very hard time understanding why this manager even made mention of my name with the intentions of defamation of my character. I would like to see to it that something is done regarding this managers unprofessionalism! I am willing to take this matter as far as I can to see to it that this time the matter is actually handled.

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4:31 pm EDT

Cato store manager

The store manager at the Athens TN location has a very bad attitude. She is rude and hateful to both customers and neighboring businesses. She is constantly showing up at the Cricket Wireless next door screaming at us about the store bathroom for no reason. Please help us keep her away from our store and customers. She demands we obey her and acts like she owns the shopping complex. This lady is a wacked out nut case!

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10:37 am EDT

Cato poor customer service

I've been Shopping at Cato Fashion for over 10 years, my Store is in Leesville Louisania they have recently had a Store Manager replaced she is definitely not friendly and down right rude at times. I will be traveling to other Cato stores to get the coustmer serice I deserve. The management team before was Amazing but now I dislike going in the Leesville location.

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Cato Customer Reviews Overview

Cato is a popular fashion retailer that offers a wide range of clothing and accessories for women. The brand has received numerous positive reviews from customers who appreciate the quality of their products and the affordability of their prices. Many reviewers have praised the company for its excellent customer service and fast shipping times. Customers also appreciate the variety of styles and sizes available, making it easy to find something that fits their personal style and body type. Additionally, Cato offers a loyalty program that rewards customers with exclusive discounts and promotions. Overall, Cato is a great option for women looking for stylish and affordable clothing.

Cato In-depth Review

In summary: Cato Fashions offers a user-friendly online shopping experience with a diverse range of affordable women's clothing. The brand stands out for its inclusive sizing and trendy styles. While the quality of clothing receives mixed reviews, the company provides efficient customer service and a straightforward return policy. Cato's commitment to accessibility and community involvement adds to its positive reputation, although there's room for improvement in areas such as ethical practices and mobile app functionality.

Website Navigation and User Experience: The Cato Fashions website is well-organized with clear categories and filters, making it easy for customers to find what they're looking for. The site's responsive design ensures a smooth browsing experience on various devices.

Product Range and Selection: Cato offers a wide selection of women's apparel, including casual wear, work attire, and special occasion dresses. They also carry a range of accessories and footwear, catering to a variety of tastes and needs.

Pricing and Value for Money: The brand is known for its affordable pricing, providing good value for money. Customers can find fashionable items at budget-friendly prices, which is a significant draw for the cost-conscious shopper.

Size Inclusivity and Range: Cato is praised for its size-inclusive approach, offering a broad range of sizes in both plus and misses categories. This inclusivity ensures that a wider audience can enjoy their fashion offerings.

Style and Trend Relevance: The brand stays up-to-date with current trends, offering stylish pieces that resonate with modern fashion sensibilities. They manage to balance classic styles with contemporary trends, appealing to a broad customer base.

Quality of Clothing and Accessories: Reviews on the quality of Cato's clothing and accessories are mixed. Some customers are satisfied with their purchases, while others have noted that the quality can be inconsistent.

Online Shopping Experience: Shopping on Cato's website is generally a pleasant experience, with an easy-to-use checkout process and clear product information. However, the lack of a mobile app might detract from the experience for some users.

In-Store Shopping Experience: Customers who visit Cato stores often compliment the clean and well-organized layout. The in-store experience is typically positive, with a variety of styles and sizes readily available.

Customer Service Efficiency: Cato's customer service team is noted for being helpful and responsive. Issues are usually addressed promptly, contributing to a satisfactory service experience.

Shipping and Delivery Options: The brand offers various shipping options, including standard and expedited services. While shipping costs are in line with industry standards, free shipping promotions are occasionally available.

Return and Exchange Policies: Cato's return policy is straightforward, allowing customers to return items within a specified period. The process is simple, which enhances the overall customer experience.

Customer Reviews and Testimonials: Customer feedback on the Cato website and third-party review sites is varied. Positive reviews often highlight the brand's affordability and style, while negative comments sometimes point to quality concerns.

Loyalty Programs and Discounts: Cato offers a loyalty program that rewards repeat customers with discounts and special offers. This program is a boon for those who shop at Cato regularly.

Brand Reputation and Ethical Practices: Cato has a generally positive reputation among its customer base. However, there is limited information available regarding the brand's ethical practices and sustainability efforts.

Accessibility for Disabled Customers: The Cato website is designed with accessibility in mind, ensuring that customers with disabilities can navigate the site with ease. This commitment to accessibility is commendable.

Community Involvement and Social Responsibility: Cato engages in community involvement and social responsibility initiatives, which reflects positively on the brand and resonates with socially conscious consumers.

Payment Options and Security: The website offers a variety of payment options, including major credit cards and gift cards. The online transactions are secured with industry-standard encryption, providing customers with peace of mind.

Mobile App Functionality: As of the knowledge cutoff, Cato does not offer a mobile app, which could be seen as a missed opportunity to enhance the shopping experience for mobile users.

Marketing and Promotional Strategies: Cato employs various marketing strategies, including email newsletters and social media campaigns, to engage with customers and promote their products. They often run sales and promotions, which are well-received by their customer base.

Overall Satisfaction and Recommendations: Overall, customers express satisfaction with Cato's affordable prices, inclusive sizing, and trendy selections. While there are some concerns about clothing quality, the positives seem to outweigh the negatives. We would recommend Cato to shoppers looking for budget-friendly, fashionable clothing with a wide range of sizes.

How to file a complaint about Cato?

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Cato contacts

Phone numbers

+1 (800) 758-2286 +1 (704) 554-8510 More phone numbers

Website

www.catofashions.com

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