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The Cash Store / Misleading Advertising

1 Carrollton, TX, United States Review updated:
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The Cash Store is running television ads saying all you need to get a payday advance is 1) a steady income and 2) a bank account. A few months ago I was turned down for a payday advance by a Carrollton, TX Cash Store location because the pay stubs I provided them were 1099 and not W2. I'd been working for the employer for a year and a half and was being paid on the 1st and 15th of every month. Doesn't get much steadier. So their television ads are very misleading.

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  • Mi
      18th of Feb, 2009
    0 Votes

    i worked there just recently, and was FIRED because i came down with bronchitis and could not attend work on monday (family day) so i came in two days later ready to go on my trip with work and she canned me right there. Out of all honesty, its not a total loss for me because it is a terrible company to work for, with ZERO understanding people. Everyone complained about managers etc. I highly recommend for anyone who would like to take out a payday loan, to take it to money mart or EZcash, they are friendlier and a whole lot less ignorant. I couldnt stand how ignorant my ex manager (who was 19 btw) treated people, she was a straight stuck up girl. So anyone contemplating "The Cash Store" do NOT waste your time...go somewere better and more relaxing. Not to mention the ###ED interest rates of 59% and now there doing some scam crap to make you purchase a 15$ Mastercard, stating Ohhh sorry we dont have any regular cash cards left...its ALL i said, money mart and EZcash has cheaper interest rates as well as they give you cash upfront, not on some lame ### card.

  • Ma
      21st of Jul, 2009
    +3 Votes

    I went to the cash store in grand prarie and waited for and hour then they finally turned me down..I could of sworn they said you are qualified as long as you have the proof that they need..Such a rip off and a waste of my time

  • Co
      7th of Aug, 2009
    +2 Votes

    1099s are not sufficient collaterral for an advance because it does not display federal deductions. They need to confirm that you are in no way in bankruptcy or being garnished unvoluntarily from the IRS. Of course ads make things easily misleading, but you must take into consideration that whether or not they say it, there is an underwriting process assigned by a third party lender that must be met.

  • Pr
      31st of Aug, 2009
    0 Votes

    The woman above who talked about reversal of checks is right on the money. The same thing has just happened to me.
    The Cash Store went into my bank account on July 10th of this year - then they encouraged me to pay off the balance of $392. 00 a little at a time. Imagine to my horror yesterday I am in Church and these ### called me telling me that I still owe them $800.00.
    As much as I tried to explain to Alex then Freda - then Erin (all ###s who work for the Cash store) that if they looked properly they will see that my check for $423.00 was paid & cleared my bank almost 7 wks ago - these idiots kept telling me that I still owe the full amount. They are trying the same trick - send us a copy of your Bank Statement so that we can have proof that your check cleared.

    Now tell me if my check was reversed would I not have that money in my account & would I not question a windfall ???? ALSO...why would it take 7 wks for this take place.

    So now I am at the point where I WILL NOT BE PAYING THEM A DIME more and they will have to take me to court for the balance of $392.

    Also I think that I will be reporting them to the BBB immediately.

    They are dishonest & theives.

  • Co
      5th of Sep, 2009
    +1 Votes

    Your check could have very well have been reversed, but how are we to know? (Note: I don't work for the cash store but am very versed in how they work.) Sometimes, there are times when the check will not clear and it does take longer than a month to hear back from the bank about it. If your check really did clear, why are you so adamat about not providing proof that it did? Do you not really care about your debts? Lots of people who go to the cash store don't.

    The only way I can think of that you were able to pay half of your bill is that your initial check didn't clear in the first place. It isn't rocket science. Each customer is responsible to read their contracts when they are given them at the time of their advance. When you sign the 3rd page of each contract, they will ask you to check the first box. Congratulations! They just got your premission to debit your account one half the amount of your debt and then the other half later once it returns insufficient! And who's fault is that? Yours. You can kick yourself for that later if you don't like it.

    To summarize, you had a loan for 800 dollars. You didn't come in to meet your financial obligations, so they debited your account for $800(or whatever it was) to get it back. You didn't have funds available, so they returned the check. My only guess is that you were unresponsive to their phone calls so they went ahead and tried to debit one half of the amount. Time went by and it returned for whatever reason(fraud, reversal, customer advised not authorized, insufficient funds, account close, stop payment, etc.)

    So... unless I see otherwise, based off of my own knowledge of their ways and what you said, you basically didn't pay it to begin with. So, why do you care about them calling you? Also, it's unfair to list their names in your post. That makes you an ###. Do you want them listing your names? They're just doing their jobs, yet you find a way to make fun of them and call them ###s when I could say the same for you. You've just demonstrated how horrible of a person you are and that you don't feel the need to repay your debts. I need to tell everyone about PrincessGlenda, hold the phone!

    And again, I DON'T work for the Cash Store. I just think payday loan "victim" stories are pretty interesting(and amusing when they are at fault.)

  • Vv
      1st of Oct, 2009
    +1 Votes

    I totally agree. I went on my lunch break to get a loan and the girl the day before on the phone told me all I have to have is my current check stub, current bank statement, and a check and my license. I provided all the information and work right up the street for a huge dealership and they kept calling the corporate phone number that takes care of 100's of dealerships to get income verification and they said that was policy and procedure. They said that they couldn't call my direct dealership phone number. I was totally irritated because they mislead me first and had horrible attitudes second. I then asked the girl for her General Managers name and contact info to issue a complaint and she said she wasn't able to give that information out. She then gave me a card with the managers name scratched out . She then said she was the manager of the branch go figure. Oh and the reason I was misled on the phone is because the girl that talked to me the day before that was her first day ever working there. That to me was very misleading . They took to long and I was late back from lunch . The girl should have never stated that it would only take minutes. They are so full of it.

  • Te
      22nd of Oct, 2009
    0 Votes

    Oh my goodness. I almost got a loan with this company. I am getting married in a couple of weeks and needed some extra funds for some unexpected expenses. I filled out an app on line and used the online calculator. It said I could be approved for up to $1275. I'm like, great. I go in, they still take FOREVER to verify everything (eventhough my HR department verified right away) and she tells me I'm only approved for $800. I mean, I knew the online calculator was an estimate, but that's a big difference. So, I'm like okay, I need something so the lady starts trying to hand me the papers to sign, but she hadn't explained repayment, finance charge - NOTHING. So I'm like, hold on, how do I pay this back? She tells me $217 every two weeks 10 times! I said, that's over $2000 paid back to you for an $800 loan! YEAH RIGHT. I'm not stupid!

    So, if you can possibly find another way to get the money you need, please do! I went to check n go instead and got approved for $725 and I only have to pay back $900...what a difference! RUN, DO NOT WALK, AWAY FROM THIS COMPANY! YOU WILL BE INDEBTED TO THEM FOREVER!

  • Td
      26th of Oct, 2009
    +1 Votes

    All you people keep giving payday loans a hard time and im sorry if you need the money that bad go to your bank and take out a loan and in most cases you cant bcause you have bad credit with them already so these payday loans places are there to help you in a short quick time do you honestly expect it to be FREE or close to it?? NO your the one choosing to go there your the one with bad credit to begin with to have to go there so if you need the money and signed the papers...suck it up buttercup

  • It
      8th of Nov, 2009
    +1 Votes

    In my opinion, pay day loans are a quick way to cover unexpected expenses without dropping your credit score. I have a great job and excellent credit. I have used the Cash Store. Why? Because every time your credit is checked, your score drops a bit. Every time you open a loan, it drops a bit again. So, for me, having this quick method is easier. Yes, I pay more than my bank but for the convenience of not having my credit report ran, its a good thing. just my opinion though of course and obviously we all have one. :-) In addition, I do not take more than I can pay off in a month. Period. They dont make as much money off of me since I pay it off early :)

  • Po
      2nd of Apr, 2010
    0 Votes

    awww cash store took my money :( :( :(

  • Ta
      9th of Apr, 2010
    0 Votes

    I had a loan with the cash store, and had paid it in full by debit. This was a month ago. I woke up this morning to see an overdrawn account for the amount that I had written a check for fot that particular loan, the loan I had already paid??? Who would I file a complaint with about that, besides the Cash Store that is.

  • Ge
      20th of Apr, 2010
    0 Votes

    you know my opinion is this everyone is not in the same position as though that have good or medicore credit yes it's on the individual who takes out a loan instead of a Bank Loan but if people could take out a bank Loan they would i'm sure 1 thing is missing in all of this, 1 people are losing JOBS 2 the ECONOMY is not what it used to be anymore 3 The Banking institutions themselves had borrow from the GOVERNMENT in order to survive and their return interest isn't 400% don't you think their credit rating trustworthiness should be called into question? people all over this country are struggling .The question should be should the PAYDAY LOAN industry should be considered Predatory Lending or should they be required to Regulate their Predatory Fees because no matter if it's 100.00 or a 1000.00 the interest paid should go toward the principle balance if a consumer has to rollover the amount borrowed after the second rollover, it is only fair for consumers going through tough times in which Gas prices are going up prices from FOOD to housing to clothes to insurance including Hospitalization so I feel with that said REGULATE or DISSOLVE them.

  • Le
      19th of Aug, 2010
    0 Votes

    I hate this company they have lousy slow incompetant employees who will nickel and dime you to death. In Canada the law says you cannot charge more than $23 per hundred in a loan. However they find ways to charge you service fees monthly charges, card fees, everything they can think of.
    Its a horrible rip off business with terrible practices.

  • Le
      19th of Aug, 2010
    0 Votes

    I went to this store because I needed some extra money while my husband was unemployed. I thought it can't be that much and its right next to my house so paying back the loan would be easier.
    I was quoted a $299 for $200 for 10 days. I said that was crazy and got up to leave. The employee said well we can drop the card fee, okay $269 I said fine.
    I took the "mastercard" she loaded with my $200 to a bank machine, couldn't retrieve money. I went back to the store, o she made a mistake and now I could only get $180 because I tried to get it twice and that charged my card fees. I said that I would expect the 20 and the fees off my repayment. She tried to call her boss her manager everything nothing could be done right then, two hours after I got there. I left got the 180 figured the manager would fix it when she was in.
    Repayment time came; I called nothing was done for me. Apparently the employee told the manager i wanted 180 and I still had to pay the full amount. I contacted their "customer service" which was a joke. The district manager replied to me stating everything on their end was fine.
    I was furious, I will never go there again, and have submitted a complaint to the bbb

  • Sc
      14th of Oct, 2010
    +1 Votes

    Cash Store Fort St. John BC took over $200 out of my bank account by mistake (they acknowledge mistake). Now, I am told by Amanda (staff) who consulted with Wanda (branch manager) that the only way they can give me back this money that they took out of my account is by puting it into their master card. I don' want the money in that Mastercard... they took the cash out of my bank account, I want full cash back into my account immediately, or in my hands. What a scam!!!

  • Sc
      16th of Oct, 2010
    0 Votes

    It's me again, "scammed_in_fsj" with a follow up to my last post above. So I walk in to the Fort St. John BC office of the Cash Store yesterday (day after posting above) and they tell me the only way that they can refund the money that they "mistakenly" took out of my bank account is to put it in one of their "Freedom" cash cards which I could use at any Interac ATM to withdraw my money. I was not pleased with this option but had had it with this company and just wanted to recover my money. So they give me a cash card and tell me it is loaded with the money they owe me. I head over to my (TD Canada Trust) ATM machine, try 2x to withdraw the money, and get nothing. I walk across the street to the Bank Of montreal ATM machine and try 3x to withdraw my money, and I get an "insufficient funds" message. I get home and phone the customer service tel # that is printed on the back of the cash card I was given (1-877-600-4729) ... The number is not in service! I do a Google search and find an alternate number and talk to someone at the other end who tells me what the balance on card is... It is not what it is supposed to be! Additionally, I was charged $0.50 for every unsuccessful attempt to withdraw the monmey that rightfully belongs to me, and I must've attempted to do so 6 or 7 times between the TD bank aATM and the Bank Of Montreal ATM. This is not a scam... it is a bloody crime, and I have a good mind to get in touch with the RCMP and the Attorney Generals office to report this.


  • Sc
      26th of Oct, 2010
    0 Votes

    I wanted to add that I phoned the number listed on the web site for "complaints". Got a voice mail for someone who identified himself as some sort of manager, asking that I leave a message and I would get a call back promptly. Left a detailed message. That was 10 days ago and I have not heard anything back from anyone at their "complaints" department. Surprise!

  • Th
      30th of Oct, 2010
    0 Votes

    I used to work for the Cash(scam)Store and it was THE ABSOLUTE WORST job I ever had. And I had a job cleaning toilets before... They prey on poverty in my town (Seniors pentions, child tax, welfare, disability) which I feel is as low as you can get. I barely slept when i worked there do to the stress of being a criminal for a living. THEY WILL SCAM YOU EVERY CHANCE THEY GET!!! 15% for this 29% for that Witha a overall 59% fee for yadda yadda yadda and youre paying back 180 for 100 fo if you had a loan for 400 expect to go hungry when they take over 600 from you I TOTALLY ADVISE YOU NEVER UNDER ANY SITUATION USE CASH STORE FINANCIAL! EVER!!! They will not only rob you blind but they will harass the living hell out of you while they do it

  • Rn
      14th of Dec, 2010
    0 Votes

    All true, when you hear the words "refinance" your loan goes back to square one or your original loan amount, eventhough you may have already paid more than your original loan. In otherwords, you can never pay it off. Not bad business if you think about it. You don't refinance the amount owed sans the principal you've already paid, you refinance the whole darn thing, losing both your vested equity and principal.

  • Kc
      15th of Dec, 2010
    0 Votes

    Quick question, I borrow from the cash store in Ontario, Canada and while I know its not the most ideal situation, ive never had a problem with them. Until this month. They accidently withdrew my loan amount from my account twice. when I confronted them they first denied it saying that their computer only showed it coming out once. I got a bank statement showing the twice withdrawl and they appologised. They said they would refund my bank account. Today when I checked my account i find that they have refunded me twice? Now what? I already secured another loan with them payable next month. Do I wait until next month when I repay it and see if they notice? Do I go in and inform them of their error now? What are their terms and conditions regarding this? Does anyone know?

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