The Camera Professionals / Company sells under other names
This company also sells under other names - go to the BBB website and do an advance search under the URL I've given to see these other websites they hide under. I agree with what others have said on the BBB website, run don't just walk as fast as you can from these guys. My experience is as follows:
I can't write this LOUD ENOUGH! - They wouldn't let me speak with a supervisor to verify a few things prior to ordering a digital camera and zoom lens and put me on hold for 40 minutes after 2 disconnections and finally got some person who claimed he was the supervisor on the first ring when I went to the sales department! What does that tell you? Check out the "false security" icons at the bottom of their page -note that the CyberSource protect buy seal PERTAINS TO THEIR OWN PROTECTION FROM FRAUD! You will not see a BBB seal because they recommend you stay far away from this company - HOW IT IS POSSIBLE that this company is able to obtain a 5 star rating is amazing. I tried to place a complaint at "planet rating" (which is a seal on the site in two different forms, go figure) that gave them 5 stars, however it wouldn't accept my complaint?! It is not worth your heartache, pay the extra dollars and buy from a place you can at least get a person on the phone to speak with you if there are issues. Some one nice and not incredible rude like those who work at this scam shop. Better yet make sure there is an address associated with where you purchase- The camera professionals have 4 addresss listed on BBB complaints, with indication that mail returned as they are not at that location. They also do not have an email address. At the end of my conversation the supervisor didn't like my inquiries and stated "You need me more than I need your money". If you think about it, it is because he is making enough just by scamming people.