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The Brick Warehouse / forget to mention something for delivery

1 hamilton, Ontario, Canada Review updated:

i went Saturday Upper James in Hamilton and im wasting more than two hours looking for a mattress finally i found one and i made my deal and im dealing with two sellers and one supervisor one of the seller name Natalia k after i got approved of credit they gave me two options for the payment 18 months for 36 months and i ask any interest and any difference and they said the 36 months is only 1 amount you pay monthly the 18 months you can pay as you want and they said both there is no interest in it and i choose the 18 months and they gave me the day for the delivery nov 1 and the total to pay is 994.28including tax and signed for that and left waiting for the delivery second day i have a call they tell me i have to come back to the store to pay 129 at administration fees and tax or we are not going to deliver it to you im wondering i talked to three people and one is a supervisor nobody knows what they are doing they just waste my time and i dont have time only weekend nov 1 if i did not receive my mattress you can cancel the credit you guess give to me and make sure you cancel it i dont want to deal with the brick im not paying any money more than the invoice i signed for it and thank you
Tarig osman

Oct 30, 2017
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  • Sr
      14th of Nov, 2017
    0 Votes

    I bought a mattress in july 2017 and few months later it started to sag more than 5 inch and i went to the store were i bought it from surrey central the brick was the place they told me i have to go on the brick website and start a claim, i said ok no problem i will do that so i did took pictures of the mattress and started a claim i got email back saying i need a law tag number to start this claim and in will be founded on ur mattress and if you need further assistance please go to the store location where purchased the item form and they would able to help you complete the online process so i went yesterday november 13th 2017 same location where i bought it from went to the customer service told the girl at customer service why i am here and i need help her name was eshika and i told her i purchased a mattress from can you plz tell me where the law tag is located and help me fill out the online application plz her words were sorry we don't do that here and i can t help you with than i was like excuse me i have email here from the brick stating that the brick store can assist to have you have any problem and she s like nope sorry i asked to speak to a manager they paged a manager named tarun dhani he called the security on us saying sorry we cant help you and i wont help you and we where removed from the store so i spend $2700 on matters and no one can help this is how the brick treats its customers i would never go back and i would tell all my friend and family not do deal with the brick they don't care about customers all they care is about selling and making money .

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