SUBMIT A COMPLAINT

The Bricktelevision

Hello There,

We purchased a Television(Samsung 55, 4K UHD) from Brick, Niagara Falls on 23rd December and they have made the delivery(one person was carrying the package but there is a clear instruction on the package that it has to be carried by two person) on 29th December. Due to some busy schedule we couldn't open the package until 23rd January and when we opened the package we found a crack on the screen and we kept the TV back in the box without installing. We called Brick straightaway and spoke to the sales consultant about the damage and they asked us to contact Samsung but Samsung wanted the dealer to call them instead. We didn't get a favourable response from Brick. We visited the Brick the following day with the TV and saw the manager and explained the situation. But the manager was not even ready to check the crack on the TV or at least whether it is working. We brought the TV back and followed the instructions for installation and we were really shocked to see the damage and there was nothing coming up on the screen. We rang the manager and informed the same and also contacted the manufacturer as per the manager's instruction. So far we haven't heard anything from either side and it would be really grateful if you consider the situation and the money we spent. Please find the attached photos, invoice for your reference.

Regards

Julie Jose

The Brick
The Brick
The Brick
The Brick
The Brick
The Brick

Ju
Feb 01, 2017

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