I agree 100%. Transglobal sucks. My Neptune top loading washer overflowed causing thousands of dollars damage to my finished basement. An experienced tech could not find the problem with the machine. They took the machine to their shop and still could find no problem. Two techs from the company stated that they would not put this machine back in their own home. I called Transglobal and was informed that I only had a "repair only" policy at which time I quoted their replacement policy which I purchased from them and I had it and would fax it to them if they wished. They then skirted around that with a load of hogwash. I was then told by a Transglobal manager that the machine would be repaired and that's final. I said "How can you repair a machine when you don't know what is wrong with it and even the tech says that even if fixed he would not put it in his house"? Her response was that they will repair the machine rather than replace it. I then realized I was talking to a managerial repeating policy automated imbecile that draws a salary from Transglobal. The technician advised that he had ordered 4 parts which were backordered on a discontinued machine which may take up to six weeks to obtain. He wants to replace all the parts that water goes through, but not the computer with the automatic water level sensor which he advises "could" be the problem. I don't blame the tech as he is following this idiotic decision from Transglobal who are going to pay 850 dollars to fix an 1100 dollar machine that they cannot pinpoint the problem.
I went to the Brick in Belleville, Ontario, where I purchased the machine and spoke to the manager Mr Ken Wells who is a very personable and caring man. We explained the problem we were having with Transglobal and he did not say much in this regard but in my opinion I don't think he was impressed with Transglobal. Mr Wells immediately looked after our problem in a very generous way and we now have a brand new machine of equal value, delivered within 3 days to our house. All I can say is that The Brick manager, Mr Wells, took excellent care of us and restored our faith that there are decent people out there who are willing to work with you.
As for Transglobal they can kiss my &%#. The Brick should find another warranty company to deal with. If you do buy from the Brick, I suggest you do not buy the Transglobal warrant because it sucks. Shop around other warranty companies and take one out with them.
Again a heartfelt thanks to the Belleville Brick.