The Brick review: broken washer 69

Just bought a Brada from the Owen Sound Brick, on January 24th and has ruined $80.00 worth of clothing in 40 days. Calling and emailing everywhere as The Brick in Owen Sound isn't doing anything. The store manager is a joke. Don't buy from The Brick as they are just a liquidator. What a mess. Paid in cash so being penalized for that too as could have returned if we'd put it on their credit card.

Can anyone tell me how to open the door on a brada dishwasher .My daughter bough a brada dishwasher and we could not open the door .

Thank You Ron

Hi can anyone tell me how you open the door on a brada dishwash.

thank you Ron

dont buy Brada our dish washer lasted 12 months and the pump went. a week past warranty waste of money.

bOUGHT A bRADA WASHING MACHINE FROM THE BRICK 4 MONTHS AGO AND HAS CRAPPED OUT! THE BRICK IS A [censored]HOLE WILL NEVER BUY ANYTHING FROM THAT PLACE AGAIN AND MAKE SURE EVERYONE KNOWS ABOUT IT...

I am so glad that I read these reviews of these BRADA products, as I was about to buy a BRADA freezer, one of the small ones for my daughter. After reading all of the comments re; this product, I will not purchase any BRADA product. Thank you all for writing your reviews.

THEY LIMIT YOUR SPACE TO COMMENT SO I NEED TO ADD ON THE REST OF MY APPALLED EXPERIENCE.
TO TOP IT ALL OFF THE TECHNICIAN, WHICH THEY REFER TO AS A REPAIR SPECIALIST WAS RE-VISITING TODAY ON A SEPERATE ISSUE > THE BRADA WASHER. ALSO A PEICE OF ###.
FINALLY, AFTER DOING A LOAD OF LAUNDRY (6 WEEKS LATER) I HAD A FLOOD. HE FORGOT TO CONNECT A HOSE.
AND THIS WASHER IS STILL MAKING LOUD NOISES AND HAVING TROUBLE SPINNING ON LARGER LOADS.
HIS COMMENT TO ME WAS ...HE WAS NOT A MAGICIAN AND THIS IS NORMAL.
GIVE ME A F----N BREAK.
BRADA, THE BRICK, TRANSGLOBAL...WHAT A JOKE. BUT, WHEN YOU THINK ABOUT IT THE JOKE IS ON US.
CAUTION BUYER BEWARE!CAUTION BUYER BEWARE! CAUTION BUYER BEWARE!CAUTION BUYER BEWARE!
WE HAVE ALSO HAD MATTRESS ISSUES, BUT DON'T EVEN WANT TO GET STARTED ON THAT.
NEEDLESS TO SAY I WILL NEVER, EVER, EVER MAKE ANOTHER PURCHASE AT THE BRICK !

DO NOT BUY A BRADA PRODUCT . IT IS A PEICE OF ### ! NOT EVEN ONE YEAR OLD YET.
I HAVE BEEN WAITING OVER ONE AND A HALF MONTHS FOR A FELT BELT FOR THE DRYER.
IT RUINED MORE CLOTHES THAN THE PEICE OF ### IS WORTH.
NOT SURE WHAT IS WORSE THE APPLIANCE OR THE CUSTOMER SERVICE.
EVERYONE DICKS YOU AROUND. THEY PUT ON THIS BULL ###, NICE, SOOOO CONCERNED CRAP.
I AM BLAMING THE IDIOTS THAT MADE THIS GARBAGE AND THE IDIOTS THAT ALSO SELL IT BECAUSE THEY SHOULD STAND BEHIND THE CRAP THEY SELL.
RESARCHING A PRODUCT IS FINE, BUT THE SALES PEOPLE SHOULD ALSO BE KNOWLEGABLE AND NOT MISLEADING..
SO IN MY WORDS, WHICH SEEMS TO BE AGREED TO BY MANY CONSUMERS . BRADA SUCKS AND SO DOES THE BRICK !

We bought a bed with rails and slats Nov 2010. It broke twice, the rails collapsed both times! Its been over 72 hours and still no "technician" has come to either check the rails or even replace the broken rail, so we are reduced to sleeping on the floor. It hasn't even been 6 months and apparently it only has a 1 year warrantee and this problem is not covered. if only my family had told me before how badly they had been burned by the Brick i never would have gone there.

not sure why you folks are blaming the middle man...when you go grocery shopping and you buy food and it sucks do you blame the store or the manufacturer? when you buy clothing and they "suck" do you blame the store that you purchased it from? no..you blame the manufacturer, so why say the brick sucks? Dont buy brada anymore..get a different brand..isnt that what you would do in the above scenario? Maybe do some homework and go online and research before buying a major appliance. Just saying.

I went in to the Brick to purchase a dishwasher, the sales person told me that Brada was eequal to Bosch. I said sure but I didn't want the floor model.Sure okay we will put in an order. So I wait 3weeks they phone it's in, go to get the machine its the same floor model.I say fine I have six little kids at home so having a dishwasher was a must. I told the salesperson if their are any problems it's coming back. Sure enough leaks with in days, take it back no problem. Ordered dishwasher comes in all is well..or so I thought! I got a bill for repairs needed on floor model. Had to explain to repair company that it wasn't my dishwasher that took for ever and new dishwasher doesn't work now and The Brick doesn't want to hear about it. So needless to say never shopping at The Brick.

I went to the Brick telling them the problem with Brada dishwasher after I had a repair man here to tell me I needed a new water pump. Brick Customer Service gave me a number to call about the faulty pump, one staff member suggested I purchase a new dishwasher. I feel The Brick is totally dishonest.
This company said it would cost $300.00 and up to fix and it would take 6 to 8 weeks for delivery of the water pump. I declined this as I found this a rip-off.

I haven't heard a thing from the Complaints Board. Do not purchase anything from the Brick

I agree on the dishwasher. I bought one for my rental suite and it doesn't clean or rinse properly. Dishes have food and film on them. Called Trans Global and they sent out a repair man. He said it was because our water wasn't hot enough and to use vinegar with soap.
Didn't make any difference. Called repair man again and he said he couldn't come out without another work order from Trans Global. Called them again and they said they were making up another work order. Haven't heard from repair man yet. I asked the lady if this doesn't fix it where do I ship it back for a refund and she said nowhere I was stuck with it. Not what I wanted to hear. I have bought multiple items from the Brick and have never had a problem up until now. Not a happy customer. Corinne

THE BRICK! Yes purchasing from the Brick is a disaster. I purchased a Brada dishwasher a little over two years ago. Since last December 2012 I have not been able to use it due to water pump breakdown. I went to the Brick to tell them this and Guess What? It would cost me $300.00 to fix this junk. NEVER NEVER will I ever purchase from the BRICk again.

Have a Brada dishwasher. Worst washer I have ever owned. Half of the loads come out with an issue. The cutlery basket is a joke -the plastic is so cheap, it breaks quickly. Don't buy Brada!

The GE fridge you purchased from The Brick is the same GE fridge you would purchase from Sears or any other appliance store. GE is not a Brick exclusive product. That exact same fridge coming out of any ones doors could have the same thing happen to it. That is why all companies sell extended warranties past the manufacturers menial 1 year parts and labour warranty.

I have had by dishwasher 11 months and the pump broke. I complained to the Brick corporate office and this Transglobal which is the service company in Canada and they gave me no satisfaction at all (Transglobal is actually agents of the Brick). They told me if I was going to buy a cheap dishwasher I got what I deserved, and I should have bought an extended warranty at the time before the year was up. I told them that the dishwasher wasn’t installed until a month after it was delivered which would make it before the year was up. And they said I had no proof of this so they wouldn’t allow me now to buy an extended warranty now. There was a two week back and forth argument on the above, I’ve given you the short version.
As far as I’m concerned I’ll never buy anything else from the Brick and have to deal with their attitude of not caring about the customer’s after they have bought and what is right. Just for everyone’s information - the Brada is made in China buyers beware. What has happened to quality? My Kenmore lasted 18 yrs+..+. I also agree with the other postings about Transglobal which is actually staff from the Brick

We bought a Brada dishwasher a few months ago, because we knew our old one was on it's last legs. Opened the box this weekend to install, the hard plastic base was broken in a hundred pieces and I am not joking. Of course we realize we are partly at fault for not taking it out of the box sooner to check it out. So of to the brick we go with photos of the mess for help. Bigger joke. Ask to speak to the manager of customer service at The Brick in Brossard and this very self-important person shows up, already with a chip on her shoulder. We must have interrupted her while she was watching soaps. After telling us the obvious 20 times "you should have opened the box within 7 days" . Bottom line they were of no help and support for Brada is non-existent just like THE BRICK. Our advice Stay Away from The Brick and Brada.

I have the brada washer and dryer ... and I have to say this I am sooooo glad I bought the extended coverage on it ... in the past 4 yrs I have had the set I have had it serviced 5 times already just the washer the dryer has been serviced once ... I have almost every single thing replaced on my washer ... it would be cheaper for them to just give me a new washer instead of all the work the have done ... 1st repair .. doesn't spin ... 2nd repair ... doesn't go through the whole cycle .. 3rd repair .. water pump ... 4th repair .. lid lock ... this last one 5th repair he adjusted the "shocks" saying that should do it ... and that the black marks on the top were from over loading the washer to do 3/4 loads (mind you the last repair told me that is all you throw in *pointing out that there were 10 loads to catch up on* and he said oh no there is only about 4 loads there ... not that I did it in 4 loads pfft think not) the black marks I know for a fact when they happened because I had actually overloaded it on a load about 3 yrs ago and that mark has been there ever since ... *he had seen that mark 3 times previously* so waiting for him to call back to come back and repair it correctly ... as a load of towels sit in there ... I have no complaints with TransGlobal ... they are quick in answering phone calls and emails and the repairs are usually taken care of within 2 days (longest I have waited for parts was 3 days hence the 10 loads *sheet and blanket week* ) the workers are polite and nice and work quickly ... hate the product will never buy it again but very happy with the company that does the work ...

Brada is the cheapest product going, you get what you pay for. BRADA is the LADA of the appliance world.

Brada is the cheapest brand going. You get what you pay for. Brada is the LADA of the appliance world.

I bought the Brada dishwasher from the Brick & you are right the brick SUCKS big time. The dishwasher is only 1& 1/2 yrs old & already it is rusting out on the top of the door casing where the steam comes out. The warranty was up in Jan/11 so the brick won't honor anything & the extended warranty is just a money cash cow will never buy from the brick again & certainly won't be a brada machine.

I totally hate Bricks, Brada and Transglobal. My dishwasher got broken after 1 year and nobody can't fix it. We paid repair man, parts...and we can even return the parts. The worst service I ever got.

BRICK FAKE AND FRAUD

Terrible Company
I agree 100% on how terrible this company is. I bought a dishwasher from them only to have the water pump break down. It has been two weeks and still not fixed. They were suppose to come at a specific date which I took the day off and I have all the e-mail correspondence to confirm this. When that day came not a call or nothing from them. When I called to ask when they are coming they told me no appointment had been scheduled. Very bad company to deal with DO NOT BUY FROM THEM !

Yeppers I agree and dont let any brick salesman/woman try to convince you to buy any BRADA product. I was lied to at the AIRDRIE ab store by a sales person saying that the BRADA was MAYTAG and was a excellent product, HAHAHA was i stupid. The BRADA refridgerator i bought is a piece of crap. The brick immediately passes you over to the warranty people who seem even dumber than themselves when it comes to appliances. saye your time and money in the longrun and go to TRAIL appliances. The Brick should stick to rocking chairs thats about their speed... one pissed customer

Horrible service!

We ordered three items in early May. We were advised at the time that the order could be shipped by the end of May, yet since we were moving into a new condo on Aug. 1st we set the shipping date for Aug. 1st.

We called a couple weeks prior to moving in and were advised the order was in but that it would definitely arrive prior to our move in date.

Now I'm moving tomorrow, almost three months after the original purchase and have just found out that I will not have a bed to sleep on nor the other items.

This is absolutely ridiculous. We can get the order apparently within a month yet they can't get them in on time after almost three! I will never purchase from The Brick again...

I know what you're talking about. I am in some the same situation with my furniture. I purchase tables for my living room, 2 end tables, coffee table and a sofa table. I purchase and paid the full balance on my table on June 3rd, 2008, the salesman told me which the owner, my furniture will be in his store within 7 to 10 business days which it's going on a month and no word on my furniture. Everytime I call they tried to ignore my calls, make excuses that the truck did not make a delivery yet or another is that it wasn't in stock. One week after the ten days passed and gone they told me the following week it will be here. Here it is 3 weeks done pass which I'm in the fourth week of my tables should have been in my home by now. Who do I contact, to resolve this matter so I can get my money back and purchase somewhere else.

Terrible Terrible Service, Extremely rude . Stay away from these SAMSUNG SUCKERS. They make even the worst customer service look better .