SUBMIT A COMPLAINT

The Book Depository / late delivery

Review updated:

I ordered a novel at Book Depository website. The novel was dispatched on the 18th May 2018. Unfortunately, I did not receive my order until today, 5th June 2018. I have made complaints with the customer service department but they keep advising me to wait for the order. The novel suppose to arrive by in 8 working days the most. I'm residing in Malaysia. I need this novel for my studies. It's not only disappointing but also frustrating as I trusted this company.

Um
Jun 05, 2018
Sort by: UpDate | Rating

Comments

  • Jo
      Aug 06, 2018

    This is basically what is happening to me as well, and as I will be on vacation for almost a month in less a week, I am wanting to receive my ordered novels before so since I had ordered the books specifically because of the long vacation. It is quite frustrating for me as of the situation right now and I hope they can improve their delivery services in the future, even if that means extra cost for shipping.

    0 Votes

Post your comment