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1.5 241 Reviews

TGI Fridays Complaints Summary

28 Resolved
213 Unresolved
Our verdict: With TGI Fridays's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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TGI Fridays reviews & complaints 241

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11:19 am EDT
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TGI Fridays service

The worst dining experienced I have ever had. I met 7 of my relatives plus myself and husband. They had a 40 minute wait, or we could sit outside so we did. They first took drink orders, at which time I asked for water. Drinks came in 2's and 3's. Finally after a wait the waiter came to take food orders, so we didn't have an opportunity to order appetizers, due to a time element (so slow). After dining we needed to be at the Cotton Bowl for my cousins grandsons college football game. Finally food came and I asked about my water? Then my water came and my relatives were almost thru eating, so I asked the waiter again about our entree, he said he would check on it. Never came and everyone was now done. My husband then checked w/manager which didn't really seem very concern, howe ver he offered to comp the entree! Then as we gorged down our entree so to hurry to the game, out came the bill and they took off $4.00 for the entree, we told him it was to be comped as per manager, he says oh yea, I forgot. So now we wait for a new bill to pay for drinks. I have been in this world for 64 years and never haved been so disappointed in a restuarant's courtesy and lack of concern. Embarrassed in front of these 7 weary travelers that drove 3 hours to meet us for early dinner at 3:15 pm and we left at 5:45 pm. Missed the whole first quarter of the game.

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RebeccaJ
, US
Apr 08, 2011 8:17 pm EDT
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Friday's doesn't do reservations.

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3:51 pm EDT
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TGI Fridays fraud

This is crazy!...in eau claire, wi I went to a tgi fridays for an event called bar wars. Flair bartenders compete for a prize.in this competition drinks that the bartenders made were auctioned off at ridiculous prices ranging from $15 or $100 for one drink! This is because they kept repeating that the money given would go to a charity of the bartenders choice. However, I spoke with one of the bartenders (Who I knew) after the competition, and asked what charity he chose. He said he just gave his money he made from selling the drinks to the bar manager, and that the money was being used to buy a new television for the bar. This is what I call fraud. Using charity to get money to buy a tv, lying to the customers, committing fraud... How typical of tgi fridays.

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exschaumburgilbartender
Brandon, US
Dec 21, 2010 7:57 pm EST

I have bartended for fridays for 12 years and I know that the bartender that said that was a crock of you know what. Fridays for the past decades have always donated all the bar compititions charity money to make a wish. I know longer work at fridays, but I will stick up f0r a company that took great care of me in my past. You really need to get your facts right before you post a comment like this to the world. maybe fridays should post a comment about you thats not true to ruin your life.

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chelseyjaye
Worcester, US
Sep 24, 2010 6:33 am EDT

I work at Fridays as a Bartender for the last 3 years. The bar compitentions happen every year to help raise money and awareness for the make a wish foundation. This is has been happening since I first started with the company. Hence why they have auctions threw out the night while the bartenders put on the show. As for auctioning off the drinks... by corporate standards they're not supposed to do that they're supposed to dump them in the sink afterwards because they make a wish foundation doesn't want liquir auctioned off to help raise money. This is a yearly thing that happens every july threw septemember until that's why we also sell make a wish stars in the resturant.

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jasvin2099
, US
Sep 09, 2010 10:19 pm EDT

Hello,
I work for the Friday's corporate offices, no, not a big whig..nothing I say is endorsed by Carlson Restaurants WW. I talk with managers of stores all across the United States. All the money that is raised during Bar "Champs" competitions is currently being donated to the Make a Wish Foundation. The managers are required to have this entered into their end of night sales reports that are reported to the corporate office. It's not a scam...the bartender's just doing his job, but isn't involved in the administrative level of what goes on in the store.
Thanks

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4:29 am EDT
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TGI Fridays - general manager forced me to leave instead of resolving complaint

Here is the letter that I sent to their corporate office: To Whom It May Concern: I am writing about a terrible experience I had at the TGI Fridays located inside Honey Creek Mall in Terre Haute, IN on July 3, 2010, around 7:00 PM. A manager identifying himself as Todd Sackett, the general manager, forced me to leave the restaurant instead of resolving my...

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TGI Fridays horrible service

On 2/5/10 We brought our 65 year old mother out to dinner for her birthday. We ordererd food drinks, appetizers, and told the waitress that it was our Mom's B-day. Our Apps were cold, our drinks came late, my mom's food came out wrong, she was so upset. We asked to speak to a manager, but since our waitress was so consumed in the guys at the party beside us. We were denied. When you bring 10 adults out for a special occasion, and it gets ruined because noone even cares, after you spend well over $100 dollars. It really doesn't say much for your restaurant. I'm very upset that this incident happened. Especially since this may be her last. I hope you can rectify this so that some other family doesn't go through this again.

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7:23 pm EST
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TGI Fridays customer service/to go

In the past 3 years, I have traveled 75% of the time for my job in the food service industry. During my travels, I have come to depend on a nice dinning experience at the end of a long day when I visit the TGI Friday's Gettysburg, Pa location. Each time, I order a meal at the "To Go" counter and each time I am extremely disappointed with my experience.

Customer service is what I get paid to teach, coach and train on a daily basis and never have I received any decent customer service and there is always an issue with the amount of time I wait for my "to go" order at this TGI Friday's. For example; tonight I placed my order for salmon and a house salad at 6:30 pm. Twenty-five minutes later I approached the hostess regarding the wait. She then got a manager, who said, "Oh my!" and walked away. A total of 31 minutes after I placed my "to go" order, it was finally ready. No one apologized for the long wait nor thanked me for my business. I understand that sometimes a kitchen at a restuarant gets behind however; that needs to be communicated to the customer; keeping them informed of the progression of their order and if it comes down to it, thank them for their patience and do what it takes to have them continue to be repeat customers.

I truly believe that a customer's feedback, regardless if it is positive or negative, is a great resource. Knowing what your strengths and opportunities are from a customer's perspective, is an effective way to build business. Hopefully, these have been isolated experiences and other customer's have been extremely saticfied.

Regretfully, I will no longer be giving my business to this TGI Friday's in Gettysburg, Pa.

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Harry
, US
Aug 09, 2009 4:58 pm EDT

Frozen Steak Fajita Grocery Product: Taste not bad, preparation easy, but the portion of steak provided is for a midget, a pygmy, an anorexic. They took a decent product and ruined it by being stingy with the meat. These people are brain dead.

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alex 5
Roslyn, US
Jun 16, 2013 9:29 pm EDT

As this used to be a good TGIF location it has gone down in cleanliness. I go there every so often and during my visit today I was disgusted. We sat down at the bar and ordered drinks and food.

Prior to the food arriving I noticed a few flies (looked like fruit flies) around the area where we were sitting. I looked around and noticed that was where they kept the fruit for drinks. It was tolerable at first, after the appetizers came we noticed what looked to be an infestation of flies. I mentioned it to the manager and he said "sorry" I said sorry? that's disgusting. he seemed not to care...

we moved to the complete other side of the bar and while we were waiting for our main course to arrive I killed a fly infront of me. that was enough...I called a different manager over and informed her, she said "sorry" and again seemed not to care.

We then relocated to the farthest booth from the bar, where once we were seated the waitress seemed annoyed that she had to serve us and the check was already in. while we waited for our food to come out we noticed more flies...

IT WAS DISGUSTING AND THE BOARD OF HEALTH SHOULD BE NOTIFIED

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TGI Fridays bad customer service

Location 56 bet 3 and lex

My first and last time ever eating at a tgi fridays!. . . It took the waitor about 5 minutes to seat us, mind you the restaurant was practically empty. At no point did this waitor ever great us or mentioned his name. It took him about 10 mins to bring my drink, like half an hour for my food. There was rap music playing, the waitors were dancing (Including my waitor) , two waiters were wearing hats. The food was horrible. Not once did my waitor come and ask how was the food or if we needed anything. When we asked for the check it took him about another five minutes to bring it, then he had the nerve to underline the part in the check where it say about gratuity and put a smily face. The atmosphere of this fridays felt more like a run down bar than a place to have a nice dinner with friends and family.

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diamondeyze80
minotola, US
Feb 18, 2009 11:48 pm EST

they charged my credit card 11.99 an i have no idea why nor did i athourize this transaction

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RebeccaJ
, US
Apr 08, 2011 8:13 pm EDT
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Are you kidding me? This is ridiculous.

First of all - ten minutes to bring the drink is not his fault usually. They have to wait for the bartenders to make it. So if it takes the bartender 10 minutes to make it, the waiter has no way to bring it out any quicker.

Half an hour for food is the kitchen's fault. I noticed you didn't say he brought the food out after a half an hour and it was cold. So presumably, he didn't let it sit there, he brought it out as soon as it was ready.

I'm not sure if you've ever eaten at a Friday's before this - but the whole restaurant is about flair and having a good time. It's a family party atmosphere, they tell their servers to have fun with whatever they do. Dancing is part of having fun. When they're not at your table, nothing is wrong with dancing.

Wearing hats is part of the uniform. If you don't like it, go somewhere else. They give them the basic uniforms and tell them to add flair. You're allowed to wear hats, jewelry, piercings, pins, things like that because they want you to show off your personality.

Underlining the gratuity with a smiley face was for you to know that you already tipped and that you didn't have to tip anymore on top of that. There were times when my gratuity was $40 and someone didn't see that, and they tipped $40 on top of that. So you should thank the server for underlining the gratuity in order to make sure you didn't tip more than you wanted to.

What a complainer. Sounds like you need a more boring, robotic restaurant to fit your tastes.

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anedo
Hollywood, US
Feb 02, 2010 1:21 am EST

Honestly? Five whole minutes?! Wow, you could have spent that extra time fixing your hair couldn't you? People like you are unbelievable. Just don't go to dinner.

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8:22 pm EDT
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TGI Fridays upcharge for juice

I was at the local TGI Friday's tonight for their Oktober Fest. I was told there were $2 well drinks, among other choices. I order a baybreeze, which is vodka, cranberry and a splash of pineapple. When I got my bill after 2 drinks, I found a charge for 4.49 for the baybreeze. When I questioned the bartender, she said, oh, I didn't charge happy hour, but there is an upcharge of $.50 for any juice. a baybreeze is a well drink, I've never been charged extra for baybreeze, until now.

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blame the parents here
dfd, CA
Jan 01, 2014 1:46 pm EST

Oh Nick, if the restaurant is supposed to charge extra he would not get into trouble.

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Nick88
Long Branch, US
Oct 25, 2009 2:06 pm EDT

its corperate complaining only gets your bartender fired for 49 cents... can you sleep with that well. only doing our job corperate tells us charge .49 cents as dumb as it sounds thats how it is.. corp looks at this stuff and check it out i hope your happy you potentially got the bartender in trouble...

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10:16 pm EDT
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TGI Fridays tuesday the waitress

Hello, yes I was eating at fridays on 34th and 8th ave this evening, and was served by a waitress name Tuesday, the service was horrible and it was clear that she had been drinking. She yelled back and forth across the room to her co-workers and it was frustrating. I will never eat there again. When I asked her to please send someone else she replied "they're busy, so you're stuck with me". She insisted that if i didnt like it there, to eat elsewhere. I would also like to say in addition to me never visiting there again I also would have to inform friends of such behavior. The staff there drinks on the job and is not fit to handle people food.

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TGI Fridays frozen steak fajita grocery product

Frozen Steak Fajita Grocery Product: Taste not bad, preparation easy, but the portion of steak provided is for a midget, a pygmy, an anorexic. They took a decent product and ruined it by being stingy with the meat. These people are brain dead.

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UlilRedDevilU
, US
May 31, 2011 3:06 pm EDT

i will not buy these anymore..the 1st one didnt have the tortillas in the box! i figure, ok maybe a mistake...buy another and AGAIN the damn tortillas were NOT in the BOX!

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johnnycat15
Wilbraham, US
Apr 01, 2011 11:55 pm EDT
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I had the same issue. Three small tortillas--much smaller than the ones in the restaurant-- 2 - 5 inch diameter ones and 1 - 4 inch diameter one, and four pieces of meat, one of which was fatty.

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steelerbaby
Rochester, US
Dec 30, 2009 11:44 pm EST

No it is the store bought frozen bag from Grocery Stores $9.99 for what ? a handful of meat and a huge portion of Vegetables . It should be called Veggie Fajitas with a side of Meat.

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Trevor is now a proud father a baby boy
Markham, CA
Dec 30, 2009 11:31 pm EST
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You get that at about all restaurants these days the portions shrink yet the price goes up.

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steelerbaby
Rochester, US
Dec 30, 2009 11:30 pm EST

I agree! piss poor portions!

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5:25 pm EDT
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TGI Fridays customer service

My friends and I decided to go to this restaurant after the movies yesterday. One of my friends is a Gulf War veteran that has lost his leg and is in a wheel chair until he is fitted for his prosthetic leg. I walked in and spoke with the front area person and explained our need for a table that would sit 6 people with one being in a wheel chair. She proceeded to try to sit us in the very back of the restaurant in tables that were not together. This is understandable if the restaurant was packed and there were no areas to seat 6 people. There were areas to seat all of us but they were not offered. We left. This is my first and last time in a TGI Fridays restaurant and I will be telling many of my friends about our experience.

IT IS UNACCEPTABLE TO TREAT ANYONE LIKE THIS, LET ALONE A MILITARY SERVICE MEMBER THAT HAS GIVEN SUCH A SACRIFICE LIKE HE HAS!

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ahmed alfusal
, US
Nov 02, 2012 9:36 am EDT

I went and friends to a restaurant TGI Fridays in Riyadh Saudi Arabia was not good service and not a defect in the waiter, but because the restaurant by a few waiters This waiter was good with us despite the pressures of work, but he was trying to satisfy our needs and with taking some time was not-service as we believe please attention litany Restaurants Saudi Arabia and I hope to increase the number of waiters in particular

The managers in TGI Riyadh Euro markets were not interested in us at all and were eating on the other side and we regret happening waiter alone is not enough to serve more than 20 people at one time and did not see one of the managers, but when we finished and this was different from the-good experiences in the past? Wanted to give us a discount, but we refused

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pseudoswede
Buford, US
Dec 29, 2009 1:43 am EST

"You're right! The hostess should have gone up to people who were eating, and kicked them out!

Is that what you want?"

Excellent point. this reminds me of how little people actually know about the inner-workings and functionality of a restaurant on a day-to-day basis. Unfortunately, it is these same people who decide to leave a three dollar tip with a $150 check because either (1)they did not bring enough money to tip appropriately, (2) have no idea how to do percentages, seeing as how graduating high school would be comparable to a once-in-a-lifetime miracle, (3) think that servers get paid a luxuriant and copious hourly rate rather than the $2.13/hr rate (meant only to balance out earnings for tax purposes, leaving them with a zero dollar check), or (4) blame any negative aspect of thier dining experience on the server so as to justify their tip (or lack of one). People like this are the ones who find that food tastes better in a booth rather than at a table, don't understand that it is a violation of fire safety code in most areas to seat someone (wheelchairs and high-chairs included) at the end of a table, and don't consider the fact that they were seated in a specific area of the restaurant so that they would speedy and efficient service from the server assigned to that section. There are reasons why people are taken to certain tables, but since this man's friend fought in the war, the regulations for operating an efficient restaurant don't apply here (even though both losing an extremity while in the military and failing to understand the logic of this situation were the unfortunate direct results of voluntary actions)

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TGI Fridays terriable customer service

A friend of mine and myself went to get a salad and wings. He didnt have ID to drink but I did. I ordered my drinks but the waitress kept moving my drinks across the counter top. After getting my food, I moved my drinks to make way for my food, she came pass and moved my drinks again. I hadnt even drank out of them, by this time, I'm feeling uncomfortable and asked her to get a manager because I didn't want the drinks. The manager came out (Michael Clapp) and was rude and insisted I pay for everything. I told him I didnt touch them and Jill, my waitress kept moving my drinks around and I didn't want them. He call 4 patrol cars and humiliated me in front a dinning room full of guest. Ran my credit card wrong and asked me to give him my social and a copy of my drivers liscence. Finally after a hour and being threaten with jail time, I sent a friend to the ATM to withdrawl cash to pay the entire bill. Never have I been treated in this manner! stay away from Short Pump TGI Fridays unless you are ready to be harrassed and embarrassed!

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pseudoswede
Buford, US
Dec 29, 2009 1:25 am EST

"I agree. Sounds like you were violating ABC / BATF laws by ordering drinks for someone without an ID.
Judging by your grammar and your inability to conjugate verbs, I'd say
that you are the kind of person 99% of food service workers detest.
You know who you are."

That is exactly right, i especially like the part where this ### had to leave to get money to pay for drinks. Sounds to me like he wasn't planning on paying for them in the first place. As for the reason he protested having to pay for his drinks, I can almost guarantee you that the waitress was moving the drinks toward the middle of the table so as to prevent the aforementioned ### from spilling his grown-up drink(s) like a little child. He sounds like the type of person who goes everywhere expecting something for nothing as reparations for 400+ years of racial injustice to his ancestors. I am not racist by any means, but it is highly irritating when your job and pay depend on how well you impress a customer that enters the restaurant with a similar attitude, demanding every possible service and luxury only to scoff at the notion of paying or financially compensating restaurant employees for such services and products.

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WoeAsYou
East Stroudsburg, US
Nov 04, 2009 9:44 pm EST

BS. Total BS. Don't get mad at someone for not wanting to help you break the law.

Do you really think they didn't see right through what you were doing? Please. Grow up.

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t0mfo0elry
Greensboro, US
Jul 16, 2009 8:15 pm EDT

I agree. Sounds like you were violating ABC / BATF laws by ordering drinks for someone without an ID.
Judging by your grammar and your inability to conjugate verbs, I'd say
that you are the kind of person 99% of food service workers detest.
You know who you are.

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justlistening
Reston, US
Jul 14, 2009 9:18 pm EDT

I repeat AGAIN don't act like the victim!

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justlistening
Reston, US
Jul 14, 2009 9:16 pm EDT

I understand your concern and have seen this MANY times before. DON'T buy drinks for other people and you won't be treated this way!

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TGI Fridays very bad bad service

Wow, lets see, where do I start! My friends and I decided to go in to this location at fridays to have dinner.It took Adam, our server about ten minutes to arrive at our table.He didnt greet us, had no eye contact with us and NO Pen or Paper to write our order down.The last we checked as a server you are to have all of the above, first good impressions get you better tips ...someone should tell him that.I orderd the cheesecake WITH the strawberry, one of my friend's had the ceaser seared salmon, and my other friend had the three cheese chicken sizzling skilet which he specified with EXTRA CHEESE AND PEPPERS! The food arrived not by Adam but a server who seemed in a rush, twenty minutes later... no extra cheese or peepers. Then after five minutes my dessert came with no strawberry as specified and the cheesecake looked half eaten and old.So we asked Adam who didnt approach our table right away was just passing by, I asked "excuse me, but is this the right dessert that I ordered because it says here it comes with the strawberry and the chocklate sauce is supposed to be on the top, not next to the dessert, right ?" He looked at me like I was an idiot, and replied back, "I dont know thats a good question" and he stayed quiet, and I told him Okay, can we get the strawberries ? He walked awy with my dessert and didn't come back for the next seven minutes .When I got the dessert it looked real funny if you know what i mean it looked worse than the first time around...then we asked the same server if he can go and ask Adam if the Skilit that my friend had ordered had Extra cheese and Peppers because ADAM WAS PAYING MORE ATTENTION TO THE TABLE NEXT TO US ABOUT EIGHT NON COLORED PEOPLE AND REFUSED TO ANSWER OUR QUESTION.I asked to speak to the manager right away.KIM who was the manager aprroched our table, and asked what was wrong. So we told her of the situation, she didn't seem apologetic, remorsful or that she cared enough for her customers! I told her about the desset and she said" I will take it away" didn't mention that I will get one that was right, then we told her about the Skilit plate and she said "well thats how much ceese comes with it." we told her no we came here often and know how much is extra. Then she said" I will add more cheese if you want"So now I had no cheesecake, cold coffee our drinks had NO refills .About ten minutes later my friend got his meal WITH EXTA cheese that should of be there to begin with. So we were annoyed and wanted to leave, then we saw adam and asked him for a to go box he gave no answer no eye contact, and gave the box, when my friend said to him"its Adam right, "and he said "yeah and" my friend said to him this is how we always get the food with extra cheese that looks like this..." He gave us that sarcastic laugh and my friend asked to get the manager. He said " Oh ok, " then he turned around and POINTING HIS FINGER AT MY FRIEND and said" no I'am not YOUR SLAVE, AND I am NOT GETTING THE MANGER for you HOW iS THAT" Luckly Kim the manager was there and saw the situation unfolding .I would love to hear from somone who cares about their customers IF... you can reach me at [protected] I would hope its asap...

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AngryKitty369
Cumberland, US
Nov 25, 2009 3:41 pm EST

As far as the cheesecake goes, the vanilla bean cheesecake DOES NOT have the chocolate sauce on it, it is squiggled along the long white plate. The strawberry is there as a garnish, provided the store has stawberries, as they are not always in season.

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fairy
, US
Aug 06, 2009 1:21 am EDT

everybody needs to chill no need to attack me you weren't there so don't act like you know the feeling don't comment if your stupid let it happen to you then talk ### stuff . no one asked your opinion relax and sounds like you need to get over yourself and CHILL!

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redstrings
Bartlesville, US
Aug 03, 2009 9:36 pm EDT

I am with No Thanks on this one. Get over yourselves. I think the "colored people" are just over excited from the Presidential/Gates controversy. LOL HAHA

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speechless
, CA
Jul 21, 2009 5:45 pm EDT

i agree that it was extremely ### service...regardless of your race or not...and for mr no thanks...get a grip buddy...u dont refer to people of other nationalities as "colored people"...wtf?...do you think theyre green or blue...dumb ###

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mrsquigles
North Platte, US
Jul 10, 2009 3:35 pm EDT
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Oh, No Thanks, you're probably just saying that cause you're not a minority. What are you, a Mexican?

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JasonVegas
LAs, US
Jul 10, 2009 2:45 pm EDT

I totally agree with ShaunaH on everything.

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ShaunaH
Cary, US
Jun 25, 2009 8:14 am EDT

"Adam" should have greeted you and made eye contact. That is just basic servinvg101. As far as not writing down your order, a lot of servers are comfident that their memory is good enough to remember even more complex orders. Personally, I prefer the server write down my order to help ensure accuracy, and then read it back to me. The food arrived via someone other then Adam because most chain restaurants have "food runners" who's job it is to deliver food, and/or they require other servers to deliver food, whether its their table or not, to ensure that patrons get hot food on time. As far as the rest of your complaint, it seems pretty easy, on the part of the management staff, to clear up the mistakes. It sounds like they fumbled. You should contact the Home Office and file a written complaint.

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TGI Fridays prostitute

Hi there,

I was currently on H1-B "Visa" in US and was arrest a couple of years ago for solicitation of prostitution. I was at a bar of TGI Fridays just flirting with the undercoverwear cop (it was a trap) and she make up some false story. I was not very happy, and decided to plead "Not guilty" and decide to take the case for the trial where judge found "Not Guilty" . I am and planning on going to India in Dec. I would like to avoid delays in the "visa stamping process" if I can when I try to reenter US. My question is:

1. Can I expect any problems or delays in the stamping process?

2.How long does it take for the criminal background checks to come back in India?

3. Would it be faster if I get my visa staming done in Canada? (I have an appointment in Calgary)

4. Can someone there delete it from background check softwares. I am from A.P.

I would really appreciate the response to the questions above.

Thanks

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Update by ValerieShulder
Apr 06, 2009 10:46 pm EDT

sorry i mean to say judge found for the "Guilty",

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TGI Fridays unacceptable service

To whom it may concern:
This letter is to complain about service we recently received from TGI Fridays at 1475 Western Ave, Albany, NY

We just had the worst experience at your TGI Friday’s location at 1475 Western Ave, Albany, NY, and we will not be back! We arrived today, 3/1/09, and were seated at 12:45pm. The waitress (never mentioned her name) took our drink order and our meal order (we both ordered the baby back ribs with the Jack Daniels glaze. After our waitress brought us our drinks, we never saw here again!
We watched three other tables near us get seated, receive their appetizers, and their meals. It's now 1:41pm. We asked to see a manger. Five minutes later, someone named 'Wayne' came over carrying our meals. At this point, we were so annoyed at the lack of service, we told Wayne we were leaving. He just walked away and walked over to the computer terminal. We never heard an "I'm sorry for the wait" or why the waitress disappeared and never came back - not even to get us drink refills or to let us know what was taking so long. This was not the 1st time we had a disappointing experience at this restaurant. We were also at this restaurant the previous Sunday at the same time. We wanted to sit in the upper bar area. The door people (the girls that are supposed to be greeters when they are not too busy taking amongst themselves) told us that there we no servers in that section yet (it was 1:00pm!), but we can sit at a table across from a family with screaming kids! We walked out and ate at the TGIFridays in Clifton Park, NY.

* TIP #1 – Take care of the customer or they will go somewhere else!

We are sick and tired of the inconsistent service we receive in this restaurant. We have been frequent, loyal diners in this restaurant for quite a few years - check our stripes card to verify.

We can drive five miles in any direction of this TGI Fridays and find every restaurant chain in the area. With horrible service we have been getting, WHY WOULD WE WANT TO COME BACK HERE?

After we walked out of this TGIFridays, we drove 1/2 mile to the 99 restaurant on Western Ave, and received excellent service! (See enclosed receipt). We observed their manager walking around, interacting with the customers - something that we don't see much of in this TGI Fridays anymore. Don't bother sending us coupons to tell us how sorry you are... we won't be back!
You need to take a long, hard look at your management in this restaurant.
You can title this customer comment "How to lose a loyal customer's business."

We expected a much higher level of service from your restaurant, and we are quite disappointed. We will not be spending any more time or money at your restaurant. We will also be informing our friends and family about this experience.

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RebeccaJ
, US
Apr 08, 2011 8:22 pm EDT
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"told us that there we no servers in that section yet (it was 1:00pm!)"

Did you want to sit somewhere where no one was able to help you? Not all the severs come in at once. If you have ten servers come in at noon, and there are only 5 tables...then what? The others are wasting their time and the company is paying them for doing nothing. The arrival times of servers are always staggered. I don't understand why this is such a hard concept to follow. If a server is serving in one area of the restaurant and you want to sit at the opposite area, it might be hard to give you the best customer service possible because she's going to be running all over the place. They did that for your own sake, geez.

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TGI Fridays - unacceptable customer service

Receipt Information: Rockville Centre, NY 65 ZAMBUCA TBL 10/1 CHK 2859 MAR01'09 341pm sales total: $44.92 Friday's is a place that my family, friends, business associates and I have relied upon, in the past, for excellent food complimented by excellent customer service. Today that was not the case. Out with my family, we were seated and soon greeted...

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TGI Fridays not returning all change

on Wed. Feb 25th 2 friends, my son & I met for lunch at Friday's. I told the server that my son & I were on 1 bill, and each of the other ladies were separate. When the server picked up the payments she asked if I wanted change and I said no; one of the other ladies also said no; and the 3rd lady said yes. She had given the server $10.00 for a $4.85 bill. When she returned, she had 5 singles. She looked for the 15 cents and it wasn't there. She mentioned it to the rest of us and I also looked for it. It wasn't there. By this time both of the other ladies had to leave. My son & I were the last to leave and I stopped up front and asked the greeter if this was common practice in this restaurant and if so, whose decision is this?
does the company sanction this or does the server take it upon herself not to return ALL of the change and up to what amount? She said I really don't know because I was not your server; but she also stated the she herself has worked in many restaurants in the "valley" and that is common practice. She also asked if I REALLY wanted the 15 cents back and did I want to speak to the manager. By this time I had to leave and I said no. But I also advised her that this has left a VERY bad taste in all of our mouths and we would not be back (even though I love their green beans appetizer). I should have stayed and spoke to the manager because after I got home I started calling and and have not been able to reach them since. It's always a fast busy signal, like maybe the phone is off the hook. I even called the operator at the phone company and she got the same response; but said she didn't have the equipment to check if phone was truly busy.
Especially in these economic times, restaurants should be happy to get people IN the establishment and treat them right. And that means returning ALL the change. This is stealing!
I would like to report this to the manager, I may go to the restauant board if I have to. I am also telling everyone I know about this and "DON'T GO TO FRIDAY'S"!
I would like a response to this complaint. Thank you.

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Lana dee
Mesa, US
Dec 05, 2012 8:08 pm EST

I'm the server this complaint is about! Let me please explain, this table of woman came in, sat down and were given excellent service by me. Just three old grumpy ladies who Demanded to be on seperate checks so they could use multiple coupons at one table, coupons that said one per party per table. I do round up and down on change, but I also inform and confirm its ok with guest paying. Just as I did with these oh so lovely ladies, Obviously someone wasnt listening.I'm replying to this post years later because I stumbled upon it while searching recipes similar to some at Fridays. I've been in the industry for 9 years, I've been manager, server and trainer all at the same time. I am a damn good server! Plus you try working at TGI Fridays and serving people like you! You come in with your coupons, chat for hours in a booth and leave a dollar or two since your bill was sooooo cheap. Despite whether its due to the three coupons you used after ### enough. Then you actually take the time to get online and write this ridiculous "review"! I would love to come see you where you work and complain about you, maybe you will lose your job like some servers so when they get complaints by ### like you.

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jperretta
Fort Myers, US
Mar 29, 2011 8:57 pm EDT
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I used to work for TGI Fridays in Naples, FL back in 1995 through to 1998. It is common practice for a server to round up change to the nearest dollar so you're not getting a pocketful of change for your trip out the door. If anything, you're getting 15 cents back EXTRA! Think about it...$4.85 change and the server is giving you $5.00? That's 15 cents out of the server's pocket. So my question is...what's the problem?

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MILLION SPAM VICTIMS
Los Angeles, US
Jan 19, 2011 9:35 am EST

Stealing a customers money whether it's 98 cents, or a nickel is theft. The money does not rightfully belong to the server or business. Why should the patron be bullied and ridiculed by the posters who get thrills responding hatefully to a legitimate complaint. I too had this shocking experience at a restaurant called Morels French Steak House, 189 the Grove drive, in Los Angeles. The attitude of the waitress was arrogant, sarcastic and ridiculing when she said they don't return the patrons change. Mine was eighty cents . If this line of thinking is so correct, and praised by the dunces here, why then don't the employers short the wait staffs paychecks and round all cents down to the whole dollar. Or go to your banks to cash checks with cents, and let the bank keep your change. All day long from the Starbucks coffee with change coming, to grocery stores, dry cleaners, gas stations, conveince stores, ect. just tell them keep the change if you promote and support this policy. For an establisment to covertely short change the parton is blatently unlawful, criminal, and can be prosecuted as a misdemeanor. I protested, spoke to a manger, and have never returned. Next time call the police and file a theft complaint.

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pshh
4074 Neuport Lane, US
Sep 30, 2009 4:04 pm EDT

I have a solution: don't go out to eat if you're going to be a pain.

First of all, splitting checks is ONE of the most unnecessary, annoying things you could have your server do, especially if you're all paying cash. Aw, what's wrong? Can't do the math? Seriously, it's not that hard.

Secondly, in case you've forgotten, servers aren't slaves. They are there to perform a service to guests, and in return you are SUPPOSED to pay for that service. For some people they are there to pay the mortgage or pay for school. It's called a tip, every hear of one? Normally you're supposed to tip more than three percent.

And third, it must be nice that out of all of the things you could have complained about, you chose 15 cents. Maybe you should open your eyes and take a look at what other people have to complain about, and I assure you, it's exponentially more devastating than your "financial loss." You think 15 cents is bad? Some people have lost their homes for crying out loud!

P.S. I'm sure if you look underneath your couch cushions, all of your problems will be solved. Goodnight and good luck.

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murrishmo
Thousand Oaks, US
Jul 20, 2009 3:41 am EDT

The fifteen cents probably just fell out of the book and into her apron. I don't know what you could have done with 15 cents that would make you so fired up to write this complaint...you couldn't even buy half a gum ball or 1/3 of a phone call with 15 cents. If you really wanted it so badly, you probably could have found it by searching on the ground for 30 seconds. People usually toss pennies into fountains.

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britniniwilliams
Lafayette, US
Mar 04, 2009 3:54 pm EST

Why didn't you just tell the server that she shorted you? She probably didn't mean to-seriously, who would steal 15 cents? I am a server and many times I make change for a table and then slip the book into my apron. The 15 cents very well may have been in the book but fell back into her apron when she took it out to give to you. The easiest way to have gone about this was to talk to the server about it and then she could've given you the 15 cents. See? No problem! My advise to you: Get a job in the food service industry!

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Meesh
, US
Mar 03, 2009 12:49 pm EST

You're complaining about $.15? Are you serious? I wouldn't even want you back in my restaurant. Trust me, you're doing them a favor -- craziness.

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TGI Fridays not doing what was requested... charging gratuity when not nessasary

Some Co-Workers and I went out to have a birthday lunch for one of the co-workers. We asked them to put the orders on separate bills...we were all paying separate. Not only did it take forever to come take our order, the food take one HOUR to get to us and they added the total bill together and added a 18% Gratuity fee to the bill. There was 9 of us and we told the waitress we wanted the bills separated and she said they are, they are all just ont the same bill to save paper, but they are separate. So we all had to figure out what each of us owed and we all paid with separate bank cards and it was a HUGE hassle. I was not planning on leaving a tip because it took so long to get our orders put in and then it took and hour to get the food.

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Restaurant Employee 27
Haverhill, US
May 27, 2011 4:10 pm EDT

Next time you go to a TGI Fridays, look at the back page of the menu. On the bottom is CLEARLY states that "On a party of 8 or more an 18% gratuity is added"

Being a server myself, I do not like to add gratuity to a check. I am confident in my abilities where I usually get more than 20%

One thing that some people need to realize is that servers depend on their tips to survive. Having a guest say "Thank You" and then hand you a $5 tip on a $90 check does not pay my rent, or provide food and clothing for my kids.

If you can not afford to go out to eat to be waited on by a server AND tip your server AT LEAST 15-20%. Go to McDonalds, Burger King, and Wendy's and order from their Value Menus!

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sillymamma1984
nampa, US
Mar 30, 2010 3:21 pm EDT
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Gratuity is added whether you have seperate checks or not, no matter what restaurant you eat at. Typically gratuity is added for more than 8 people. And what most people do not understand is that it is not the servers fault if the food takes an hour, the servers dont run back and cook your food, they just take your order and punch it in. So you are punishing your server for something that is the fault of the cook. I have worked in food service for many years and I see people like this all of the time. They come in with large groups thinking that it is easy for everyone's check to be seperate. I understand the guest is "always right" but when you come in with a larger party, give your server some slack. They are one person, you are 9 people all wanting different things on seperate tickets. I am sure you have no idea how their computer even works, most restaurants you have to put the whole order in and then go back in and seperate it out. And what is even more irritating, I am sure you dont work anywhere where you make mistakes or your guests have had to wait. Target, where the merchandise is always in the wrong spot? Kohls where clothing is always laying all over the floor? Albertsons where "3 or more is a crowd" but there are 5 people in line and no one calls for back up cashiers? Old Navy where you are no longer to exchange things without a reciept? A bank where you have to take more than 3 checks inside when you have 3 sleeping children in the car? But although most of these inconveniences are not the fault of just one cashier or sales person, these people make minimum wage and dont rely on tips so we go and complain to management. Servers rely on tips to pay their bills and gas to drive to work to serve people like you who have no idea how much it means to get stiffed on a 9 top table when it was the cooks fault that your food took an hour. Next time you dont want to wait an hour or tip with 9 people, go to McDonalds!

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TGI Fridays bad service

After spending 70 dollars on a meal for two people, I'm pretty much not satisfied.

Three tiny martinis for 7.50 each, alright, it's a mixed drink, you expect to spend alot, but the steaks weren't amazing (6 oz. sirloin and flat iron). They were simply meat, flavor coming from dipping them in a small cup of the JD sauce. I tried the bacon wrapped shrimp. The bacon was burnt, and wrapped around shrimp that still had their tails on. I had to remove the bacon to pull them off. The mashed potatoes were dry, tasted unseasoned, save for one or two shavings of cheese, and in the ball shape of an ice cream scoop. I was reminded of high school cafeteria. I started the meal with one of my favorites: Buffalo wings, deciding to try them boneless. To my displeasure, they were crunchy with too much breading.

As if the food wasn't mediocre enough, we were needing to flag our server down for nearly everything (drink refills, napkins), even though the number of other customers were dwindling, since it was getting late. I say server because, though she had a nametag, she didn't introduce herself.

On top of this, when attempting to complain to the company themselves, their website is broken, and you have to leave a voicemail to make a comment. No live person.

I used to enjoy a night out at Fridays, but after this experience, and with Tuesdays and Longhorn within a couple of hundred feet of the restaurant, and Applebee’s down the block, I'm considering steering clear in the future, and advising friends and family to do the same.

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Another X customer
Hell, US
Jun 04, 2011 3:30 pm EDT

wow, he must be a manager. good PR but bad for return costomers. DUDE! lol

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pseudoswede
Buford, US
Dec 29, 2009 2:43 am EST

P.S. The boneless wings come pre-breaded and always have. If you don't like breading on your wings, order traditional-style wings which do not come with breading. Additionally, if you consider the area in which you dined (New York City), you will realize that menu prices are approximately 30% more than the national average. Such menu price variations are determined by the individual store after factoring employee pay (or lack therof), location, taxes, wholesale cost for food/alcohol products, and operational costs (i.e. lease/rent, and utilities such as gas, water, sewage, and electricity.
Also, if your chief complaint is about the food, why title your blog "bad service"?

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pseudoswede
Buford, US
Dec 29, 2009 2:32 am EST

You get what you pay for dude. The mashed potatoes are preseasoned and come in a bag that is opened and mixed with a little more than a 1/2 cup of cheese once rethermalized (heated up in hot water). The reason for the scoop shape is to allow the managers and cooks greater control over portion size and food costs, which inturn allow the prices to remain constant over a period of time. As for the bacon wrapped shrimp, these are pre-wrapped with the tails on and cooked as one piece on the grill. A majority of people prefer their bacon crispy, so unless otherwise specified, it is actually supposed to come crispy, ensuring that the shrimp on the inside are thoroughly cooked. The "$7.50" martinis more than likely did not include the alcohol sales tax (which is actually higher in restaurants than in stores). Concerning the steaks, only the flat iron steak (8 oz) is basted in JD glaze, but both steaks should have been lightly seasoned. The peitite sirloin is meant to be a smaller portion size at a more affordable price (requiring a lower grade steak such as an aged sirloin tip). The sad fact is that while BOH (back of house/kitchen) work is more labor intesive and stressful than any other non-degreed profession, the cooks who endure such labor for sometimes 14-16 hrs a day only earn $7-10 dollars per hour (usually less depending on ethnicity--How pathetic?), so I say again, you get what you pay for.

Unfortunately, I have had to learn first-hand how physically and mentally taxing (not to mention underappreciated and undercompensated) this position can be while earning a degree in a town where 25, 000 other students (who only work for spending money) are seeking jobs. At less than $10 per hour, I perform the tasks of 2-3 employees in sweltering heat for up to 16 hours in a day, getting off of work at 2-3 am just to finance my housing, education, and bills. It is the only job available in this town, and even though I wish to one day leave all of my restaurant experience behind to work in my chosen field, the low pay and long hours only allow me 4-5 hours of sleep per night before school the next day. I have found that the work is so taxing, that when I am not working, I am too exhausted to study or play music (which is relative to my intended major as a recording industry production and technology engineering specialist). The saddest part is that while I can't even get enough hours or pay to live any better than paycheck to paycheck eating ramen noodles in my roach-infested apartment, you are online writing off the TGIF chain altogether because your luxury of a steak dinner and martinis was not seasoned as well as your spoiled mind might hope it to be. I apologize on behalf of all TGI Friday's for the menu prices, but they do serve to provide what little money does come on each of my paychecks. I wish I had the luxury of complaining about steak dinners, but instead I have to cook your steak dinners exactly the way I'm told to in order to persue my passion in hopes that one day, I might make it out of this ### job where no matter how hard I try, nothing is ever good enough for anybody much less deserving of decent pay.

Next time you order a steak and martinis, ask for extra seasoning even if it's on the side before you think about never coming in again.

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1:20 pm EST

TGI Fridays food

I happen to be celerbrating my grandson's 7th Birthday at Friday's when our party. We received poor service it was a nightmare. 1. poor heat the kids were cold and we had to keep telling them to turn the heat on. 2.we order all at the same time and every one's food came at different times not good and when we did get the food the order were cooked wrong and had to send about three dishes back not good. The worst was when my husband got his food the chicken and shrimp pasta and the
shrimp was mixed in the pasta like it was done and they were RAW. I was so unhappy with the evening of Nov, 21st at 7:30pm that I have sent a letter to the Health Department. Because if they server raw for the kitchen needs to be checked out.

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12:00 am EST

TGI Fridays deceptive marketing!

I won't be going back to Fridays again - the place is nice, but their business practices are very deceptive. They emailed a $5 off of 15 coupon with a link 'send this email to a friend and get 2,0087 goldpoints' (their frequent diner program). Turns out you have to send it to a friend, print a coupon, go to the restaurant and have a meal there before they give you the 2,008 points.

That's very deceptive. The coupon DOESN'T even say a purchase is necessary. I was driving by a Fridays and the manager turned me a way from just getting the points because I wasn't eating there. And their corporate office stands by the policy that you have ot get a meal... even though the coupon doesn't say anything about it.

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xokristinaa
, US
Apr 09, 2012 10:17 pm EDT

You're an idiot.

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RebeccaJ
, US
Apr 08, 2011 8:04 pm EDT
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Did you seriously think they were going to give you all the points for forwarding an email? Come on, that's common sense.

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Andrea
,
Feb 27, 2008 12:42 pm EST

Guess you can't get very far trying to get something for nothing. Get over it.

TGI Fridays In-depth Review

Overall Rating: TGI Fridays is a popular restaurant chain that offers a fun and lively dining experience. With its vibrant atmosphere, diverse menu, and friendly service, it is a great place to enjoy a meal with friends or family.

Ambiance and Atmosphere: The ambiance at TGI Fridays is energetic and lively. The restaurant is decorated with a modern and stylish design, creating a fun and inviting atmosphere. The music is upbeat, adding to the overall energetic vibe of the place.

Menu Variety and Quality: TGI Fridays offers a wide variety of dishes to cater to different tastes and preferences. From classic American favorites like burgers and ribs to international flavors like Asian-inspired dishes and Mexican cuisine, there is something for everyone. The quality of the food is consistently good, with fresh ingredients and flavorful seasonings.

Service Efficiency and Friendliness: The staff at TGI Fridays is known for their friendly and attentive service. They are efficient in taking orders and delivering food promptly. The servers are knowledgeable about the menu and are always ready to assist with any special requests or dietary restrictions.

Pricing and Value for Money: The pricing at TGI Fridays is reasonable considering the portion sizes and quality of the food. The menu offers a range of options to suit different budgets, making it a good value for money dining experience.

Special Offers and Promotions: TGI Fridays frequently offers special promotions and discounts, such as happy hour deals and limited-time menu items. These offers provide customers with the opportunity to try new dishes or enjoy their favorites at a discounted price.

Cleanliness and Hygiene: TGI Fridays maintains high standards of cleanliness and hygiene. The restaurant is well-maintained and the staff follows strict hygiene protocols to ensure a clean and safe dining environment.

Accessibility and Location: TGI Fridays has multiple locations across the country, making it easily accessible to customers. The restaurants are conveniently located in popular shopping centers or entertainment districts, making it a convenient choice for a meal before or after an outing.

Online Ordering and Delivery Experience: TGI Fridays offers online ordering and delivery services, making it convenient for customers to enjoy their favorite dishes from the comfort of their own homes. The online ordering system is user-friendly and the delivery is prompt and reliable.

Customer Satisfaction and Feedback: TGI Fridays values customer satisfaction and actively seeks feedback to improve their services. They encourage customers to provide feedback through surveys or online reviews, and take customer opinions into consideration to enhance their dining experience.

Social Media Presence and Engagement: TGI Fridays has a strong social media presence, with active accounts on popular platforms like Facebook, Instagram, and Twitter. They engage with their followers by sharing updates, promotions, and responding to customer inquiries or comments.

Staff Knowledge and Expertise: The staff at TGI Fridays is well-trained and knowledgeable about the menu. They are able to provide recommendations and answer any questions about the dishes or ingredients. Their expertise ensures that customers have a pleasant dining experience.

Dietary Options and Allergen Information: TGI Fridays offers a range of dietary options, including vegetarian, vegan, and gluten-free dishes. They also provide allergen information on their menu, allowing customers to make informed choices based on their dietary restrictions or preferences.

Waiting Times and Reservations: TGI Fridays can get busy during peak hours, resulting in waiting times. However, they offer the option to make reservations, allowing customers to secure a table in advance and avoid long waits.

Beverage Selection and Bar Experience: TGI Fridays is known for its extensive beverage selection, including a variety of cocktails, beers, and non-alcoholic drinks. The bar experience is lively, with skilled bartenders who can create custom drinks and provide recommendations based on individual preferences.

Entertainment and Events: TGI Fridays occasionally hosts live entertainment or special events, adding to the overall dining experience. These events create a vibrant and enjoyable atmosphere for customers to relax and have a good time.

Loyalty Program and Rewards: TGI Fridays offers a loyalty program where customers can earn points for every dollar spent. These points can be redeemed for discounts or free items, providing additional value for regular customers.

Parking Facilities: TGI Fridays typically has parking facilities available, either on-site or in nearby parking lots. This makes it convenient for customers to visit the restaurant without worrying about finding parking space.

Business Ethics and Sustainability Practices: TGI Fridays is committed to ethical business practices and sustainability. They source ingredients responsibly and support local suppliers whenever possible. They also actively participate in initiatives to reduce waste and conserve resources.

Overall Recommendation: TGI Fridays is a highly recommended restaurant for those looking for a fun and enjoyable dining experience. With its lively atmosphere, diverse menu, and friendly service, it is a great choice for casual dining or special occasions.

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www.tgifridays.com

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