Texas Roadhouse / unacceptable behaviour from a manager
On Nov. 1, 2017, myself and my daughters went into the business in Montgomery, Al (East Chase). The waitress came over to take our drink orders and she asked for my daughters ID, one of them had her wallet stolen and therefore she only had the temporary paper state issued ID until she get her hard copy, when she showed the waitress her id she said I don't think we take paper id cards my daughter asked her why it's me, the waitress say I can see your information but let me ask the manager so we waited the she returned and said the manager said no, my daughter asked to see the manager. Once the manager came around the corner and say that we were black his whole facial expression changed. Blaine came to our table didn't great us didn't speak he just said yes, I looked at him, so my daughter asked him was it a Texas roadhouse rule about the id and he said yes, at that time I took over the conversation. I asked him if it's a rule of the establishment then let me see it, he replied I don't have to let you see nothing and it's a state law if you want to know then you find it and read it, I said ok I can read because I'm not dumb, being that he had and attitude and those nasty prejudice attitude, I told him if she weren't black he would have taken the paper id. He said get out of my establishment so we left. On the next morning I called corporate on the 2nd of Nov. and spoke with Julie last name start with and H she just got married so I cant' remember the last name. I explained the situation to Julie and she looked up the information about what manager was there that night and the manager was named John, so blane is not only prejudice but a liar as well but, Julie promised me that she would have someone higher up than her to call me by Monday Nov. 6th but nobody did, so this past Monday I called and spoke with Julie she told me that the complaint was in HR I didn't understand that once again Julie promised to get back with me but didn't, I called her back on wed. Nov. 14 and got her voicemail and left another message but no call yet.
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