Texas Roadhouse
reviews and complaints

I was invited to a birthday dinner at one your restaurants. We were a party of 10. So we was kind of large. The waitress Rebakuh seemed new and needed some asst. At the end of the night everyone to my knowledge satisfied their checks. My cousin and I was held up waiting for 20 mins waiting on her 13.00 change. After finally receiving it we were then chased outside by the managers stating that someone in our party did not pay. We had our paid receipts in our hand and the manager proceeded to say that she would call the cops on us if the bill was not paid. They continued to humiliate us outside in front of customers about a bill that was not ours. They then said that they would look up the paid customers info and give it to the cops if we dont pay it.

I go to Texas roadhouse not only for the great food before the great music. But when the music is turned down where you can’t hear it ruins the experience for me. The waitress said they couldn’t turn it up because some people complain. If anyone complains about the music they should not come to Texas roadhouse because that is what makes the atmosphere . If anyone don’t like the music tell him to go someplace else please. Unhappy camper

I travel a lot and eat at a lot of different locations. The location in Bossier City is the worst! I always have issues with my food and now the service has gone downhill too. Tonight I sit having an appetizer which was overcooked and no one asked how it was, I had to flag a bar tender over to take my dinner order (there were 2 bartenders and 4 people at the bar) because they were too busy chatting, watching tv, and drinking out of their cups. It is such a disappointment that one of my favorite chains, I have to refrain from when I'm here in Bossier City.

After sitting down, waiting for our meal, a waiter yelling and with such vitriol verbally attacked me for being a racist. He was supported by other staff members and the manager that #1 after being told the facts, the waiter overheard a comment..decided that it was racist..decided to judge us based on a small part of a conversation, took the opportunity after line dancing near us, approach our table, leaned inward aggressively, was unbelievably verbally threatening, aquestioning why I was a racist . It was not enough to tell the manager that this was highly inappropriate behavior.
#2 The manager decided the facts were not enough, wanted to know what I had said to MY FAMILY that upset his wait staff, thus escalating the situation
#3 He said he was going to get a complaint form? harassment form? But came back to the table with out form and in a very defensive manor told me "I need to watch what I said in here" We could not finish our meal..even though I still had to pay for it, my elderly mother closest to the violent young man was physically shaken and had to take additional medication for he heart/blood pressure.
The manager also implied that I was at fault, upsetting.? Insulting? His employees, that he had to defend them, thereby assulting them.
Why was I attacked, by multiple employees, for a private comment directed to a family member. Of which I cannot recall the exact words, just the topic . Which is not what is in question here..just the abuse received by wait staff and manager. I intend to make a phone call regarding this situation in Houma, Louisiana on Martin Luther King Dr. on Sunday 24, 2017 at approximately 12pm to 1pm

I just picked up a to go order about an hour ago however there was several odd things with the pick up. The cashier was taking the boxes out of the bags and I ordered 2 chilis which bother were dumped all over the container and leaking on everything else in the bag that was minor in my opinion the bad thing was at the bottom of the bag the last box she took out to open was a half eaten salad with the fork still in the salad.

Come out to meet a friend for dinner at the one out by the Orlando Airpot and we had a Bad experience. I order my road kill with out mushroom and it came out not only on top of the steak but a side bowl filled with them. The waitress told us when she came back to the table and we told her it had mushroom she said I am sorry what I did was tell them not to put it on the road kill but to put it on the side so my friend could have them, But yet my friend order mushrooms she was charged $1.99. If you were going to give her mine then why would you order some for her and charge her? I sent it back and the manager brought out a new one to me and said he was sorry about that. I order it med-well and I cut into it and it looked a little under and as soon a I took a bite it was like eating cold uncooked right in the m iddle. Then I looked at it and it was raw. It was like they tried to cook it fast but the middle was not even starting to cook. They did take my dinner off but they should have comp the whole bill as my friend didn't eat hers till I got mine back. once got it I could not eat it. I was done with dinner. My friend never eat her so she took hers home and when she got home she went to have some of her pork chop a it was pink inside. We do go there a lot but I think it will be some time before we go back.

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Me and my family went to eat at Texas Roadhouse in West Monroe, Louisiana. We did the call b ahead. When me and family was finally seated, the waitress came with cold rolls with no plates. We finally placed order and it took about 40 minutes to get order. When order arrived the waitress told me it will be a while on my loaded bake potato. I was finished eating what they brought me because I did not want it to get cold. I did not understand why they could not have brought everything out when it was ready. I have already been waiting and frustrated for almost an hour. If this is how we are going to be treated at your business, I will take my business where I am appreciated. Thanks

My MAC card had an additional 79.11 charged to it last Saturday Sept, 9, 2017
The manager and owner really didn't care and couldn't tell me why, or how it happened. I asked that Steve Mulligan, the GM contact my bank and I gave him the info, as per my bank. He and one of his managers were extremely nonchalant. I am a senior, who gets paid once a month. It's not out of their pocket! We won't be eating there anymore. Still waiting for a refund.
Alice Marquez
Bethlehem, PA

Today we went to Texas Roadhouse to celebrate my husbands 21st birthday. He is also a employee. And he is someone who has been celebrating his birthday at Texas Roadhouse for years now. So as always we went there but the point is we got up to leave after spending almost 100 on food and 14 as a tip. We got up to leave and we left his 30 dollar cake ( that wasn't cut or touched) I am so mad at this because we had people come up to us because people knew everyone at are table. No one tryed to chase us outside ( we stood out side for about 5 mins) no one called us (people had his number and people at our tables number) we then went up there where we went to pull the door to ask if they had it the but the host hide under the host stand knowing we were standing there waiting it was about (10:27) to come to find out the employees ate the cake which is so wrong and upsetting because no one tryed to get a hold of us and they didn't put it in the walkin they just ate it! We will never spend a birthday there ever again nor eat there Texas Roadhouse just lost five family's wroth of money.

Me and my husband decided we would go here to eat . It was busy so we opt d just for takeout, we ordered 3 meals and some sides . The host told us it would be 25 minutes we shopped close by at 2 stores came back and our food still wasn't ready . My husband spent an additional 15 minutes waiting to take out food this was close to 10 . We get home and we were pretty upset by the time it would take us to drive back to the store they would have been closed my husband steak wasn't cooked correctly as he asked it was way over cooked and the shrimp I recieved where over cooked as well and rubbery . They totally forgot a salad we ordered and we paid for the potatoes where over cooked we didn't eat 80% of our food. That we spent so much for and not to mention we waited and anticipated such a great meal . Every time we come here to this location they never cook the food properly and they are so understaffed ! There were other young ladies just standing around looking into space while another young lady took orders and ran take out food she was running everywhere while the other ladies at the host station just watched her didn't ask for help didn't take initiative to help . You guys have to do better it really isn't hard to not over cook food . I'm telling everyone how horrible this location is and never come here again I spent too much money on my meal just to throw it away because it wasn't cooked how I asked ridiculous! Don't waste your money or time

First the dishes were dirty. We ask for extra salad dressing didn't get it just got one cup. My wife ordered her steak well-done the waitress repeated back no pink inside she said yes. Steak came out it was pink inside sent the steak back the waitress said here I'll leave your potato for you you can eat that while your steak is being recooked. I had asked when we ordered for extra butter which wasn't there either so we couldn't eat our potato if we wanted to why the steak was getting cooked. I wasn't going to eat my meal without my wife not being able to eat her mail total of 7 Minutes went by now we figured the potatoes are cold so when the state come back it have to heat up our potatoes we got up and left I stopped and ask for the manager on my way out she told me the steak was getting ready to come out I told her we're walking out on her mail we don't wish to eat it because of what happened she said okay have a good night no apologies nothing that made me pretty mad

WE went to Texas Road house in Dartmouth Mass on Aug.20th around 4:00, we got seated with our bread, waitress came over about 15 minutes later ask if we wanted a drink so we go our soda's & ordered our food, someone else came with our salads we had asked our waitress for more bread she never brought it so we sorry a waiter walking by he got it for us then we got our food which we both got filet we still haven't seen our waitress since we ordered our food she never brought our bread never checked on our salads never mind our steaks never came back to check on anything we saw a girl walk bye with a red shirt on I needed butter for my sweet potato she got that for me, of course our waitress dropped off the bill my husband said can I have another soda please she never ever brought that either he said forget it lets just leave we left exact money on table we didn't not leave her a penny, I've been in there multiple times spend 60.00 at least each time never been disappointed like that before I've never been treated that way ever this was very bad service .

My wife and I and our two teenage kids were at the roadhouse on outer loop on Sunday August 13th to celebrate my wife's 37th birthday as the roadhouse is her favorite place to eat in Louisville. In a nutshell when we sat down to eat our rolls initially my wife hands all of us our small plates and one of the 4 looked like it happened been cleaned at all. So I just chalked it up maybe it just didn't get cleaned so I simply asked for another and moved on but gotta say kinda uneasy. In midst of the waitress bringing our drinks out to then take our order I throughly look at my glass of water to make sure the glass got clean and at the top of my glass was what looked like A1 or something brown and the waitress seen it immediately as well and apolitical immediately and said I'm so sorry but only brought another glass out that looked clean. I would of thought honestly they'd comp half our meal or all or something other then a I'm sorry but they did nothing. A ruined 37th birthday if I must say and we eat there monthly.

The peanuts are were stale and the Galvinized Bucket were very nasty. Our bucket at our table was very rusty and had a lot of calcium build up on them. When touching the buckets they have a texture and stink like a wet old bucket. Possibly put a liner in the bucket or something to help prevent the staleness to the peanuts. Possibly go to a plastic bucket or something that could be washout.

I want to submit a complain about the management and staff. It is very pathetic and sad that management and staff are aloud to allowed to mock and speak Spanish bad words to an employee who is there to do their job. These managers and staff should be punished or fired for one thing. There the ones to be setting an example and instead there degrating the employee. Let me name u some of these managers and staff... Jose, Jenni, Amy C, Serina H, Liz K, Victor, Hector, Joel. All of these people should change there attitude against a Mexican/American employee who's a hard worker and is there to do there job. I believe in this kind of harrassment it calls for a lawsuit against the company and these employees involved. Just cause there managers doesn't give them any right to do this. I will pursue this until Something is done about this. If this is the case I think I should also report this to BBB for poor business.

Came to Texas Roadhouse today and sat for about 15 min and no one came to our table to wait on my husband and myself. We tried to get the waitress next to us but she pretended to not hear us. After several attempts we noticed there are only three groups in our section. Us being the second group to arrive. But yet the third/last group to arrive was given drinks and their orders were taken. Finally another waitress passed us and she stopped and seemed surprised we had not been waited on, especially since there is no one but two other groups back here. She politely took our order and apologized several times. NOT COMING BACK HERE EVER! PEANUTS WERE ALSO STALE! Haven't gotten food yet.

I recently visited the Texas road house in Killeen, Texas. I opened my silverware on two separate sets, and both knives still had good in them, as if never washed! Server apologies! She brings our bread rolls, after biting into on my friend takes a piece from her mouth, and attached is a long hair still attached to the roll! The manager apologizes! Let's us know he's comping the kids dinner? Then we order, our waitress then brings out my friends dinner and not ours, we asked why? She assumed! Now they are eating and will be done before we are, having two young kids not eating when we are trying is NOT GOING TO WORK! So we take our food to go! Ordered a salad NO CHEESE, we had to have that remade before we left, had cheese! So we get home I take my salad out, warm chicken in foil on top of my salad, now wilted because of warmth, open the foil, and lo and behold my chicken full of cheese. One of the worst Texas road house experiences I have ever had!

Respond back at - ms.l.[protected]@gmail.com

Thank you
Leslie Surovik

On 6 August 2017 I went to the Bowie MD location with family to have a farewell dinner before my nephew left for college and it was the biggest disaster EVER. We arrived at 610pm. Granted we had a large party of 15 so we anticipated the wait. More than one and a half hours later we were finally seated. Let me add here that the hostess staff was by far the only professional and costumer service driven individuals om staff and very communicative on our table and seating situation. We get to our table and our server had the worst disposition (Ameshia). I looked beyond it and still engaged her with smile. Three seperate tables and two different servers. Fast forward...it took an hour for our food to come out, son had hair in apple sauce, broccoli was overcooked, and food was sub-par. But wait...there's more. No refills, no check-ins and when enough was FINALLY enough we requested to speak with the manager. They did nothing!...but call the cops on us! My 9 year old daughter was in tears. Apparently they completely disregarded the complaint about their poor service yet claimed they heard someone say they weren't going to pay for the bill. Each of the 3 tables received a separate check totaling more $250. Not only did each table pay their bill but also left more than the suggested 20% gratuity. Not to mention someone from our dinner party heard the management staff making unprofessional comments at the hostess stand about another guest who was with us and the one who addressed them about the poor service..."if they don't like the service just leave." The owner even suggested tbat we NOT tip the server in a very condescending tone...so this is how he feels about and treats his staff?...Did I mention the called the Bowie Police Department who were standing in the lobby as we began to exit ..smh! I have the names of the entire management staff including the owner ROBERT WAKEFIELD who did NOTHING to rectify the legitimate concern and accommodate his patrons yet chose to call law enforcement which only esculated the situation. WHO TRAINED HIM?! I feel we were profiled and treated unfairly.BEYOND UNACCEPTABLE!

I went to Independance restaurant on August 4, 2017. My reservation was at 6:30pm for my birthday celebration. My party of 8 was seated at 7:30pm. I ordered the pork chop dinner and the pork chops were extremely salted. I complained to the waitress who said all there meat comes with this salty rub. I ask her to redo the pork chop and she said they would do it with no rub.When she brought back the new meal I boxed it up and took it home.When I went to eat at home. The still salty chops were under cooked and swimming in blood. Very disappointed for a birthday meal.

Receipt# 20092 total$41.40
Was seated in the bar area and waited 15 mins. finally went up to the bar to get drinks then seat another 15 mins.. A waitress walked by and we asked her if we had a waitress and she apologized and said she would take care if us. Then we waited again for our salads and noticed 2 other tables that sat after us already had their food. Finally salads then when our food came out the ribs where dried out and the steak was well done instead of med. we ask for the manager which never came over. The waitress replaced the steak which was another 15 mins., but not the ribs. Still no manager!