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Texas Roadhouse / bad service, bad food

1 KY, United States Review updated:

we visited one of your roadhouses tonight for supper. Our waitress acted like we were bothering here when we asked for something ...Our order came after several other tables that ordered after us. The orders were mixed up the steaks were not done correctly. They took our steaks back and re -cooked them, but it took so long to get them back we weren't hungry any more...The manager was nice about everything, but this isn't the first time we have had bad service, bad food at one of your establishments. I feel you should know about this...

thank you Kathy Richards

Ka
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Comments

  • Ka
      20th of May, 2009
    0 Votes

    For one thing I am not a kid...We were not telling them to hurry up...We asked for them to be medium rare and they were done too much, so how is that making them hurry up? You should very immature and if you are associated with the Texas Roadhouse chain in any way I sure feel sorry for them... We were not going to accept steaks cooked too much when we pay the high price for going there.

    I think you need to get a life yourself

  • Ju
      28th of Jun, 2009
    0 Votes

    i was at texas roadhouse in joliet, ill the waiter for one thing didnt have the biscuit for us, then i had to ask, she came back with some, but gave them to another table, she didnt even serveus the food, another girl did how can i tip her, she seemed more interested inthe other table with more people, also my daughter ordered the griled salad and she wasnt pleased with it, it seemed like they were skimmping on the salad, and the way it was prepared it looked like they were in a hurry, my daughter wwaited for our waitress nd when she finally came was told how diappointed the salad looked, th manager did come but didnt say she would compensatw for the ewaying, and the manager was sarcasict and told us she gave it to the head cook. the waitress took awhile to see if we wanted anything, i told her boxes. i was disapponited on the service ofb the waiter, and the manager, it seemed they might have been short staffed, it was a saturday but that was no excuse, i have been there a few times. zsomeone out there please reply. thanks

  • St
      24th of Oct, 2009
    -1 Votes

    Maybe if you had ask for ROLLS you would have got them. Texas Roadhouse does not serve biscuits. That is Cracker Barrel

  • Ap
      7th of Jul, 2010
    +1 Votes

    MY HUSBAND, GRAND-DAUGHTER VISITED YOUR TEXAS ROADHOUSE FOR DINNER, EAST MAIN STREET, REYNOLDSBURG, OHIO, ORDERED STEAKS, EACH ONE WAS OVERCOOKED, ORDERED med rare GOT WELL DONE, COMPLAINED, WAITRESS TOOK STEAKS BACK, AFTER 45 minutes WE WERE GIVEN 3 NEW STEAKS, ALSO OVERCOOKED, TOOK THEM HOME, GAVE TO DOGS, WOULD RATHER HAVE OUR $60.00 BACK...NO MANAGER CAME TO OUR TABLE...BAD EXPERIENCE

  • Jo
      16th of Dec, 2010
    0 Votes

    havent you noticed the signs that for the publics safety they have to cook all orders well done? so no matter how you order it it will be well done...and i am so glad they have that law in some states. well done meat is better for you. less chance of disease you know.

  • Jo
      16th of Dec, 2010
    0 Votes

    if that comment from zachary was meant for me in my response to my comment well than, this is my response to you zachary: 1st of all i can spell very well. many years ago i won 2nd place in the national spelling bee. 2nd of all i cook meat every day. i always eat it well done. 3rd of all i have noticed in many restaurants including TRH that there are posted signs referring to having to cook all meat to well done specifications according to their state laws.

  • Jo
      18th of Dec, 2010
    0 Votes

    guys like zachary are the reason why this country is so screwed up. he thinks everything should be perfect just for him. poor little zachary needs to grow up and be a man. you have no life. sitting here complaining about your steak not cooked right. what a joke! there are bigger things to worry about in this world than little zachary whining about his meat. wawawawawahhhhhhh!!! cry me a river little boy.

  • Dr
      9th of Sep, 2018
    0 Votes

    September 9, 2018 1:37
    Server Kiona
    Table 323/1
    Flint, Michigan Miller Road

    Poor service the appetizer never came, I had to ask for it then they gave me a difficult time told me I could take it with me.
    Then the waitress said I could use the free coupon next time for a free cactus onion never got more water, had to ask for butter, potatoes were cold and the steak and mushrooms were burnt.

    Total bill was 23.30 dollars, we go at least three times a month this the first time I have had such a terrible experience

    Beverly Jones

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