Menu
Texas Roadhouse
Texas Roadhouse Customer Service Phone, Email, Contacts

Texas Roadhouse
reviews & complaints

www.texasroadhouse.com
www.texasroadhouse.com

Learn how the rating is calculated

1.2 408 Reviews

Texas Roadhouse Complaints Summary

17 Resolved
380 Unresolved
Our verdict: If considering services from Texas Roadhouse with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
Verified
The authenticity of the customer service contact information for Texas Roadhouse has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Get notifications about new complaints and reviews of Texas Roadhouse. We promise not to send you any unrelated messages.
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Texas Roadhouse reviews & complaints 408

Filter reviews by rating
5
2 reviews
4
0 review
3
0 review
2
0 review
1
9 reviews
Sort by:

Newest Texas Roadhouse reviews & complaints

ComplaintsBoard
L
9:54 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse service and food

Tonight after a long day of work I take my kids and myself to eat dinner, we sat down and we knew already what to order, food comes out in a timely manner but my steak was way overdone, so I ask the busboy ( server looking at his cellphone) to change it, several minutes pass by and still no steak so my son decided to go to the bar ask the server about the steak and the missing side order, he seem to be bother by the request and he go to the kitchen where I can see just chatting with the "manager" her name is Sam according to him, several minute later he comes back and tells me that is going to be another five minutes and walked off, I raised my voice to call him again and ask for a manager. This is where it gets interesting, she comes over and with an attitude from the get go ask me what I can do for u, I explained the situation and she proceed to start making excuses about how long a refire steak is going to take. By this time my kids are almost done with their meals and I didn't have mine, she came over with the steak and throw it on the table like she was doing me a favor with and nasty attitude. The steak had a side dish that I dint ordered and the melted marshmallows was all over the meat, I told her that I didn't want it and she said " if u don't want it don't eat it, when we redo a steak we out some side dishes ", I never in my life I heard such of poor excuse, not only I didn't ordered, but it was all over the meat, what makes me think that it was a steak for a different table. I was so angry and I told her that I didn't want to eat anymore and just get me the check. Not only she didn't apologized, she literally kicked me out of the restaurant and illegally charged me for something that I didn't consume. I'm reaching out to you in order to put this person in a rigorous costumer service training or fire her for not having the skill to deal with a costumer. Not only she didn't take care of the costumer but she didn't reprimanded the employee for been on his cellphone when he's supposed to take care of the costumer.
This kind of manager is the one who bring big companies to bankruptcy. Poor costumer service skills and complete lack of sympathy for an aggravated costumer. I hope u guys will pay attention to this manner and make it right.
It costs me $80 for a meal I didn't eat and a good portion of bad attitude

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
P
8:48 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse house salad

Parlin NJ
Texas Roadhouse
Friday 13, 2018 went to eat at the Texas Roadhouse with my family
I ordered a House Salad in the salad nestled in was a clear glass marble
The waitress asked if I wanted another salad of course I said no
The manager came by and said if everything was okay.
I don't know where that marble has been and frankly I'm a disgusted.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
T
2:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse undercooked chicken

During dinner at the Texas R.H. in Glen Mills, Pa on Baltimore Pk. I ordered 1/2 baked chicken which was served "undercooked" I called the waitress and showed her and she apologized and returned it to the kitchen. 5 minutes later, I was served the same chicken still undercooked and had the smell of being microwaved. I called the waitress again and she again apologized. She said she would report this to the mananager. The manager never came to our table. We were not credited for the item which I did not eat. We did not press the issue even though the restaurant was not crowded at 4:47pm. We ate at table 418/1 and our server was Kate. We will not return to this restaurant to which we have frequented over the past 2 yrs.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
G
4:30 pm EDT

Texas Roadhouse young man at checkin desk

I called ahead for 15 golfer friends Sunday July 4th 2018.
3:00pm. Restaurant was not busy at all.
They said we had to stand there till everyone arrived.. we eventually went to the bar.
One couple had extra guests and called to say they'd be alittle late..
I went back to desk and spoke to a young man. Sorry I didn't get his name. Heavy guy and light hair.
He said we could sit at our table if I knew what to order for them for drinks
I said how do I know what they want to Drink!, There were 5 of them..
Then he says do u know what to ordered for them for their meal!
How could I possibly know what to order for them! 3 Adults and 2 kids!
It just went back and forth till I finally just walked back to the bar.
Frustrated as could be.. I couldn't believe what he was saying to me!
Finally a gal come along and took us to our table!
Thank goodness,
I have never been asked such impossible questions from a staff member..
I like Texas Roadhouse that's why I suggested we go there! But I sure didn't like him and
wish I had his name 😬
Thank you,
Gail Morneau
[protected]@aol.com

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
C
6:33 pm EDT

Texas Roadhouse treatment of staff.

I had recently been hired on and started training at the Texas Roadhouse between deal and Sycamore Illinois. I show up 30 mins early to my 3rd day of official training and i am then pulled into the office by a hiring manager who informs me that my training is done and I will not work for them with absolutely no reason or cause as to why. I feel that I have been descrimitated against by the owner and his employees at this establishment and let go wrongfully and abruptly without explaination.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
K
12:47 pm EDT

Texas Roadhouse food

Myself and my family went to your Texas Roadhouse Restaurant located @ 280 Russell St. Hadley Ma. On 7/5/2018 @ 6:15pm my wife ordered a Sirloin Steak 6oz. and asked for it to be cooked medium it over cooked the 1st time 2nd time was cooked rare asked to have it put back on for one minute was left on way longer and came back a 3rd time over cooked and I'm pretty sure that you aren't supposed to put meat back on a grill that was brought to a customer and cut with the customer's already used utensils note the manager on the shift doesn't know what medium should look like and also allowed the cook to put that meat back on the grill I'm pretty sure that is a health code violation!
I'll be waiting to speak to the CEO of the company..
Thank you
Kris

Read full review of Texas Roadhouse
View 0 more photos
Hide full review
ComplaintsBoard
T
6:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse steak fries portion size

Every time I order steak fries as a to-go side I ask for double fries. Today I was in a rush and I didn't have to time to let the restaurant know to pack the second side of fries separately. I get home & there's literally about 20 little frie "chips" as if they just gave me the bottom of the bag. I'm greatly disappointed, and this isn't the first time. This isn't worth my $11.

Read full review of Texas Roadhouse
View 0 more photos
Hide full review
ComplaintsBoard
B
8:01 pm EDT

Texas Roadhouse bad service and food

On 6/30/18 6:30 or earlier to order a catfish dinner I called in and order a catfish dinner and was told it would be ready at 15-20 Min. I got there and I waited over 30 min and order was not ready l had to ask where my order was and it still was not ready. I asked for a refund if not ready asp. The young girl brought my order and the fish looked old and broken up in pieces I told them I didn't want it and to give me a refund. She said she had to get the manager and I said Good let me talk to him. He came and looked at me and started refunding my money several reciepts came out I'd the machine and then he said her and I am sorry I said what if I was a secret shopper and he never tried to rectify the order and gave the wrong tickets my account is charged twice foe food that I didn't get and we called him and he still did nothing

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
J
9:39 am EDT

Texas Roadhouse food/service/facility

The air conditioning at Texas Roadhouse on Bethel Road Columbus Ohio 43220 was not working on Friday June 29th - it was miserable in the restaurant. It should have been closed. I am contacting the Franklin County Health Department

The lettuce and cheese in my salad was warm! Honest to God it was literally warm- lettuce
This is unacceptable for hardworking people who don't get to go out to eat and when we do it is a treat
I would have expected much more from The Texas Roadhouse!
How disappointing!

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
C
11:44 am EDT

Texas Roadhouse management

For now all I will say is that the manager, Martie at store #569 in Naples Florda, does not treat her employees well. There is much favoritism, nepotism, horrid hosting staff, and Marty does not care about the servers as long as the buts are in the seats and shes got a full house and making her money. An employee recently threw a punch at another employee who she was fighting g with and accidentally hit a different server, and nothing was done about it. She does not care about her full time permanent employees and no acknowledgement or appreciation is given to the top end service staff... POOR management skill I believe. Sorry but I will write more later and stay anonymous

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
H
5:57 pm EDT

Texas Roadhouse we went there twice the first time we waited 20 min for a server

We there twice.The first time we when we waited 20 for someone to come take our order it was not crowded..Then we waited for every to get our drinks...That was on the 6/14/2018..Then we when last nite which was 6/21/2018 we order our food an it wasnt right order..My meat was supposoed to be medium i was done.My boyfriend pototoes was so cold the butter wouldnt even melt..So we told the waiter he took them back an got manager she come out there say she was sorry it happen it offer us another meal for anther time..I was very very upset i pay for drink an leave..Huntsville al ..Our number is [protected] or [protected]

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
A
7:47 am EDT

Texas Roadhouse food left out of pick up order

I frequently dine-in or call in pick up orders to the Texas Roadhouse in Lubbock Texas. I placed an order for four people for Father's Day dinner. Repeat back of the order over the phone was correct. When I went in to pick up the order everything was correctly repeated back again. She did pull the containers out of the bag and put them back in as she called out what was on the order. When I got to my parents house for dinner, one side was left off of two of the meals. The sides had been called out as she went through the order when I picked it up. Of course already being at home, I did not go back to the restaurant to get two sides. I did call and tell the girl answering the phone for call-in orders, better attention needed to be placed when packing to-go orders, as well as when going through them at pick up. I too will play Closer attention next time. This was at approximately 6p on June 17th. It was Father's day and they were very busy, but when you pay for a service you expect to get what you're paying for.

I wouldn't even voice this complaint but it has happened a couple of times in the past, though I caught the mistake when I picked up the food.

Thank you for your time.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
K
10:56 pm EDT

Texas Roadhouse service on holidays

It was filled above capacity wait time with call in times was 3 hours. It was beyond greedy of this restaurant to keep accepting reservation or call ins as there staff call reservations. Staff personnel who handle customer check in was uninformed gave wrong wait times etc. This restaurant as a whole needs safety checks done for utinsles being properly cleaned buss boys going to clean tables before customers have left.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
D
5:40 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse interview I had last week in clarksville, indiana.

I had an interview last week Monday with the manager Cory. I was looking for weekend work and maybe a night or two. Cory talked about cold prep and then he asked me would I be interested in doing some baking. I told him I was interested. He told me to come in for a second interview with Daniel. I told him what Cory said what was available. He acted kind of shady but said he would call me back in 24 hours. I have called them both twice. Cory said he would get together with Daniel and call me back. He never did. I talked to Daniel and he said there is no positions available. I have 24 years of food service. I believe Daniel discriminated against me because of my age. I noticed the two times I was in an interview, I saw one older lady. I am hoping someone will get back with me, to find out the truth about this situation. My number is [protected]. I hope I get a response back. Diana Maxwell

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
B
5:23 pm EDT

Texas Roadhouse horrible fatty steaks

On Thursday, 6.7.18 my wife and I went to the Texas roadhouse in Pueblo. We called ahead. We ordered chicken fried sirloin and mashed potatoes. The only thing that tasted good was the salad. The steak was full of nasty fat that I had to expel in my napkin, half of my large steak was rolled up in the cloth on the table.The potatoes barely had gravy and I was never asked if I wanted another drink. It cost 45 dollars plus tip for a lousy meal.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
S
9:10 am EDT

Texas Roadhouse food

Went into Texas Roadhouse yesterday to surprise my husband for Father's day thus is our second visit to the one in Bloomington in the food wasn't correct after sending my food back for 2 times again I said forget it staff was unhelpful, our drinks we didn't get our kicker after I payed almost 100 dollars..when I lived in mi u never had this problem someone needs to fix the problems being a business owner I would make this right.thank you for your time

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
L
7:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse mistreated

So about 6 years ago I was fired from Texas Roadhouse in Harlingen for PERSONAL reasons. I was helping a manager Sandy move her stuff out of her condo at the island to her new place in Harlingen tx and mind you this is a personal relationship we should not have had or her asking her employees to even do such things. Then she offered her place to me for the weekend and took it back so I got upset and told another employee that wasn't right etc. That being said when I was tell my employee about this someone "heard" that I had called her a name that was NOT even said. So the next day I come in and got let go. Mind you they never gave me an explanation to why I was fired in the first place. I don't think this was right and 6 years later I try to get a job at the roadhouse in Brownsville and sandy whose husband is the GM there makes a comment "oh it's you" so we he said that I knew I wasn't getting hired for PERSONAL reasons because that was his wife whom I have never made amends with. This should have not played part in me not being rehireable and I think this was not only hurtful but this was not only my wrong doing I would just like to say that I should have never been put in this situation in the first place. So please hear my cry out for help because this is not RIGHT. Especially after 6 years and people change and for this to happen should not happen to anyone. Thank you for your time.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
A
6:32 pm EDT

Texas Roadhouse food and manager

We went to Texas Roadhouse in Huntington WV my husband and both ordered prime rib..the server came back and said they ran out...ok..so we order Ribeyes, . His with shrimp, both medium cooked. So when the food comes out he has his steak and no shrimp...steak was well done not medium. My steak was a New York strip, not a ribeye, I ordered a ribeye because I like Ribeyes, not ny strip. Well they brought the manager over she got my husband's shrimp and ordered 3 times to cook him a new steak, she did not even acknowledge I received the wrong steak. She ignored me completely. The bar tender ended up cutting the check by $12, because my husband complained that I wasn't offered the correct food and acted like it was our fault.

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
A
10:52 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Texas Roadhouse steaks

At the beginning when I used to go to Texas Roadhouse the steaks were very good. For the last 3 times I've been there the sirloins were so full of gristle that I was chewing for juice and spitting out the meat. I'm so frustrated by the end of the meal that I've now decided to go elsewhere. The quality of the steak is not what it used to be. Also, this last time was a carry out order and was never checked to make sure everything was complete. In fact, we never received the buttered toast that was to accompany the 2 meals. I'm so disappointed!

Read full review of Texas Roadhouse
Hide full review
ComplaintsBoard
J
8:24 pm EDT

Texas Roadhouse the quality of the food

I want to start by saying my wife and I have been fans of your resturant for many years and until recently have not had any issues. We go to your York County location numerous times a year. The last two visits were the worst ever. Approx. 3 months ago we ordered the Ribeye meal for us both. Several hours later I was deathly sick, throwing up, over and over. I did not all the store because we have had such enjoyment eating your food for so many years. We went back about 2 weeks ago and our meals were even worse. We had a party of 4 and two meals, a ribeye and a filet had to be sent back. The were so over cooked we could flake off the burnt parts with a fork. The were suppoed to be cooked medium. The reason I am contacting you is to bring your attention to the quality of the food. We use to be patrons of Outback but their food has gooten so bad due to the quality of their cooks. I'm afraid this is happening to this store. We want to contiue our business but we can not first spend the kind of money (over 100 a visit on avg) for food that tastes so bad. Thank you for listening !

Read full review of Texas Roadhouse
Hide full review

Texas Roadhouse Customer Reviews Overview

Texas Roadhouse is a popular chain of restaurants that serves delicious American cuisine. Our reviews show that customers love the casual and fun atmosphere of the restaurant, as well as the friendly and attentive service provided by the staff. The food is consistently praised for its high quality and generous portions, with particular favorites including the hand-cut steaks, fall-off-the-bone ribs, and fresh-baked bread. Customers also appreciate the wide variety of menu options, including gluten-free and vegetarian choices. Additionally, Texas Roadhouse is known for its affordable prices and great value for money. Overall, our reviews indicate that Texas Roadhouse is a highly recommended dining destination for anyone looking for a satisfying and enjoyable meal.

Texas Roadhouse In-depth Review

Overall Rating: Texas Roadhouse is a highly recommended restaurant with a fantastic overall rating.

Ambiance and Atmosphere: The ambiance and atmosphere at Texas Roadhouse are lively and energetic, creating a fun and enjoyable dining experience.

Menu Variety and Quality: The menu at Texas Roadhouse offers a wide variety of options, from mouthwatering steaks to delicious seafood and flavorful sides. The quality of the food is exceptional, with each dish cooked to perfection.

Service Efficiency and Friendliness: The staff at Texas Roadhouse is known for their efficient and friendly service. They go above and beyond to ensure that every customer feels welcomed and taken care of.

Pricing and Value for Money: Texas Roadhouse offers great value for money, with reasonable prices for the high-quality food and generous portions. It is definitely worth every penny.

Food Presentation and Taste: The food at Texas Roadhouse is not only delicious but also beautifully presented. Each dish is a feast for the eyes and the taste buds.

Beverage Selection: Texas Roadhouse offers a wide selection of beverages, including a variety of alcoholic and non-alcoholic options. There is something for everyone to enjoy.

Cleanliness and Hygiene: Texas Roadhouse maintains a high standard of cleanliness and hygiene. The restaurant is always clean and well-maintained, ensuring a pleasant dining experience.

Accessibility and Parking: Texas Roadhouse is easily accessible and provides ample parking for its customers. It is conveniently located and offers a hassle-free dining experience.

Customer Reviews and Feedback: Texas Roadhouse has received numerous positive reviews and feedback from satisfied customers. It is highly regarded for its excellent food and service.

Special Offers and Promotions: Texas Roadhouse frequently offers special promotions and deals, allowing customers to enjoy their delicious food at a discounted price.

Online Ordering and Delivery Options: Texas Roadhouse provides convenient online ordering and delivery options, making it easy for customers to enjoy their favorite meals from the comfort of their own homes.

Dietary Restrictions and Accommodations: Texas Roadhouse is known for its accommodating approach to dietary restrictions. They offer a variety of options for those with specific dietary needs.

Staff Knowledge and Expertise: The staff at Texas Roadhouse is highly knowledgeable and experienced. They are able to provide recommendations and answer any questions customers may have.

Waiting Time and Reservations: Texas Roadhouse can get busy, especially during peak hours. It is recommended to make a reservation to avoid long waiting times.

Entertainment and Live Music: Texas Roadhouse often features live music and entertainment, adding to the lively atmosphere and creating a memorable dining experience.

Loyalty Program and Rewards: Texas Roadhouse offers a loyalty program that rewards customers for their continued patronage. Members can enjoy exclusive benefits and discounts.

Social Media Presence and Engagement: Texas Roadhouse has a strong social media presence and actively engages with its customers. They regularly post updates and respond to customer inquiries and feedback.

Community Involvement and Sponsorships: Texas Roadhouse is actively involved in the community and sponsors various local events and organizations. They are committed to giving back.

Overall Recommendation and Conclusion: Overall, Texas Roadhouse is a top-notch restaurant that offers delicious food, friendly service, and a lively atmosphere. It is highly recommended for a memorable dining experience.

Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Contact Texas Roadhouse customer service

Phone number

+1 (800) 839-7623

Website

www.texasroadhouse.com

Your Voice Matters: Our Commitment to Genuine Reviews

Empowering Real Experiences

At ComplaintsBoard, we believe in the power of true customer stories. Our platform is a space for authentic voices, where experiences, both good and bad, are shared openly and honestly.

Dedicated to Authenticity

ComplaintsBoard is vigilant in our fight against false reviews. Our team employs robust verification methods to ensure every review reflects a real customer experience, upholding the integrity of our platform.

Encouraging Detailed Feedback

ComplaintsBoard values reviews that come with real evidence. Whether it's a photo, a detailed account, or additional documentation, such substantiation adds credibility to your story, helping others make better-informed decisions.

Balanced and Constructive Conversations

We're more than just a complaints board; we're a community for balanced dialogue. ComplaintsBoard encourages reviews that not only highlight issues but also acknowledge positive aspects, fostering a fair and comprehensive understanding.

Free and Fair Platform

ComplaintsBoard's commitment to maintaining a free and unbiased platform is unwavering. Every review is treated equally, ensuring that your voice is heard and respected, regardless of the nature of your experience.

Is ComplaintsBoard.com associated with Texas Roadhouse?

ComplaintsBoard.com is not affiliated, associated, authorized, endorsed by, or in any way officially connected with Texas Roadhouse Customer Service. Initial Texas Roadhouse complaints should be directed to their team directly. You can find contact details for Texas Roadhouse above.

ComplaintsBoard.com is an independent complaint resolution platform that has been successfully voicing consumer concerns since 2004. We are doing work that matters - connecting customers with businesses around the world and help them resolve issues and be heard.

Use this comments board to leave complaints and reviews about Texas Roadhouse. Discuss the issues you have had with Texas Roadhouse and work with their customer service team to find a resolution.