Texas Roadhouse
reviews and complaints

My company Top Notch Cleaning Solutions has been cleaning one of your facilities located in Bowie, Md for 3 years. On 2/5/2018, Rob Wakefield and myself signed a 60 day termination agreement regarding cleaning services. Today, 4/13/2018 I received our last check and we were not payed for our last three days totaling to the amount of $235.73. The 60 days would end on 4/5/2018 but Rob said he would have employees start cleaning the facility on 4/3/2018 so he did't need us past the 2nd of April. According to our contract the 60 day termination agreement is just that, 60 days. Regardless of whether or not he wanted us to end 3 days beforehand is regardless, and was his decision. He is still responsible for the other 3 days. After going above and beyond doing free cleanings, cleaning the new added section for free for the past 3 1/2 months with the guarantee we would be renewing our contract in May along with specialized cleanings for him because of claims that they couldn't afford it, and due to our 3 year long lasting relationship with your company, we appeased him and did the cleaning. For Mr. Wakefield to make the decision to not honor the contract speaks volume to his character and the ethical business of Texas Roadhouse as a whole. We have conducted free advertising on our website, social media, etc. for your company and even tried to conduct fundraising for my son's sports teams as well as bring in more business for your company and Mr. Wakefield completely disregarded it and said he didn't want to do it. We have been very honest, hardworking and tried to boost business for your company because of that relationship. We would like the remainder of our money in the amount of $235.73, and anything anyone can do to help would be greatly appreciated.

We are long time customers of TR and rate it very high. We tried to made an adjustment a number of years ago when you decided to no longer have baked beans as a side. I kept thinking you would bring them or come up with something similar but you haven't. Baked beans go with BBQ, ribs and steak so my question is why you don't have them as a side.

While the baked beans are my biggest complaint I will share a suggestion as long as I'm writing. Myself and many friends are trying to cut back on carbs and your sides does help us. A couple of side suggestion would be broccoli fritters and coleslaw.

Glenn Ramsey

I a writing today after an incident that occured on the evening of 32418. First arrived your east side Madison WI. Location . There was a 10-15 mim wait before a table would be ready for supper. My boyfriend and I went to the bar to wait. We ordered a drink.I had an e-gift card of which the bartender said would be just fine to use.She rang it up gave me the e-card and reciept back which showed a balance left of 38.66 -2.00tip =36.66balance left...We then ate our meal that came to a total of $59.59. I knowinf this wouldnt cover the entire amont with the card I gave the waiteress both the e-gift card and my debit card.The waiteress took both...When she retured to table told me there was a 0 balance on the e-gift card..I explaned what is said in the above ...She told me that she ran it a couple of times 0 balance.She was sitting and exlplaining . I wasnt sure what she was thinking ...Im not sure what the bartender did what mistake was made I had presented the receipt with the total bar bill 11.34 +2.00 tipp. And the remaing card balance 36.66 remaining...I then ask to speak to the manager. Ryan Scott. Ryan came over after talking over a bit with waitress. Said to me how he we had an issue at hand regarding the billegift card. He explained how the debit card that the waitress ran carged the entire amount. of 59.59. he apologized for that .Ryan did leave and returned to say ...yes that there was 36.66 left and that he reran my card to c edit back the amount...There was no credit receipt of whi h I was concernd about. He said it may take a few says to see it return to my account. I asked if he would write somethinng too that affect on the receipt.He would not as this was hapening the person I was with got upset regarding the issue was then told to leave by the manager...I remained at my table trying to understand it all.After purhaps 5 min I ask that the waitress request for the manager return...Ryan never came back. Another amount of time passed by. I left the table noticed the waiteress Ask about why Ryan didnt eeurn she said she asked him to return to talk with me. I said he never returned...She was standing next to a different Manager of whom I explained the issue and how I spent nearly an 1hr of my time for a mistake made by the eastablishment. He said he was sorry for what happened and would make it up with enrree certificates. I felt that was a nice way of making things right. He left to get them...never to return! As I waited and waited...Ryan walked right by me I trid to get his attention the hostess saw this and got Ryans attention and pointed to me saying that I was trying to get his attention...I had mentioned to him that He never returned a how the waitress didnt know why? And that I was waiting for him to bring certificates. Ryan then told me that he told this other manager that he was not giving me anything! Because of the attitude of whom I was with. I explained that that was not me that I never did anything to get him upset I worked calmly regarding the mistake made by the establishment. I really feel that Ryan should have tried harder to make it better as the other manager had evert intention of doing . I did nothing wrong I did not cause this mistake but because Ryan was ofended by whom I was with even after the person left.I remained there he didnt want anything to do with me. I did nothing wrong..Ryan made it seem as if this was my fault..He I believe is wrong in that...

I recently contacted Texas Roadhouse in Johnson City, TN about holding a fundraiser for someone in need of help. She has had multiple medical problems and her child had surgery last week for tethered cord syndrome. She has had issues with bills since she hasn't been able to work but a couple days this year. She is a single mom and I wanted to find a way to help her. The managing partner met with me and seemed to agree to help and took my contact info, though he already had it. They have ignored every attempt from me since. If you weren't able to help, then don't give false hope. I had already told the girl in need we were planning to help out, and now I'm not sure how much we can help. She has been backed into a corner by not being able to pay bills, not working, struggling to provide for her daughter and being a single mom with little support.

I have visited and had dinner many times at the Texas Roadhouse restaurant in Mansfield TX. Approximately 8:00PM this evening (3/21/18), while having dinner in the bar area, 5 individuals entered and insisted that I and other patrons make space for their group at the bar. An argument with one of your other guests, along with vulgar threats and possible physical violence followed. Your restaurant manager threatened to expel everyone involved, but the hostile group were then allowed to remain and continued to be hostile to other patrons. The couple next to me (husband & wife) conveyed their disappointment to me and decided it was better to leave your establishment before it got violent. This aggressive group continued to agitate folks around them, and I also decided to pay my bill and leave. I personally like the manager at this property, but he should have asked this new group to wait for an open table or space in the bar area, and allowed your seated guests to finish dinner!

On March 10th it was about 15 people went to eat at texasroadhouse in Mckinney tx. The Server was Kayla. The steak, salad, bake Pot. was not good at all. That was my first time coming there and it's my last time to as well. I told her about the food and nothing was done. The steak was very dry, the salad had way to much dressing and the Potatoe was very stringy. I have never had such bad food and service. I did not leave a tip. I can be reach at (214) 475-3675
My Name Ms. Ansley may card was charge $14.81
No one cared to fix the problem. I call back and have not recieved a response from the them. Your cooperation would be appreciated.
God Bless Ms. Ansley

Ordered a bacon cheeseburge in the restaurant & one to go for my son. It was the worst bacon cheeseburger I've ever had. I let the waitress know & she apologized. The service was great! I spend $30.00 & couldn't even eat the food nor could my son. Just wanted to let someone no. Usually I have no issues with Texas Roadhouse. Not sure if the kitchen was having an off day or what. Thanks, Jill

My family and I was celebrating my mother in law recovery and wonderful news of beating cancer. She loves Texas Roadhouse. We use the call ahead seating function that you have available, thinking with the number of family that wanted to share in our celebration would be a great idea. So we called at 3pm to call ahead for a 5pm table for Eleven people. We arrived by 5pm and was not seated till 5:40pm. If it wasn't for my mother in law, we would have left. We did talk to the manger and the issue was swept under the rug like we were idiots. Very disappointing. Now our waitress Brittany was amazing. The food was acceptable. The restaurant was the 1221 Boardman Poland location. The date was 03/10/2018 the number on the receipt is 20065. The phone number is [protected].

Today, at 5:00 pm, I went to the texas roadhouse in baytown, texas. I was in a party of eight and a baby. When we first arrived, we signed in and were told it would be a thirty-five minute wait. That was fine. After waiting forty minutes and the buzzer not going off, we went back in. We were told to wait an additional twenty minutes. We were officially up an hour. Twenty minutes had come and gone and the table still was not ready. We really wanted to eat there, so we waited in the waiting area even longer just talking amongst ourselves... It had been an additional thirty minutes. We were hangry. And honestly pissy. Who wouldn't be? We talked to three different people. They were not willing to be helpful at all. We suggested splitting up. Nope. We suggested two tables that were clearly seen close together. Nope. They didn't offer a damn thing, and surely not gratitudes. I've eaten at this texas roadhouse several times, but today, they have really sucked a sour nut.

Microwaved bacon on my bacon cheeseburger, do it the right way, microwave bacon is disgusting. The burger had way too much salt. They don't serve real butter on their baked potatoes, read up on margarine it's awful for your health. They called their whipped margarine a "butter blend" which is funny because there is no butter in it at all. Very dishonest.

My Name is Ruth E. Hudson. This letter is to complain about the service we received at the Texas Roadhouse in Hunt Valley, MD. We Called Texas Roadhouse on Saturday March 3, 2018, at 4:35pm to make reservation for a birthday party of 18 at 8pm, was told that they couldn't accommodate a party of 18 but could give us 2 reservation 1 for 12 and the other for 6, we said that was fine. Our 1st party arrived at 7pm and was told that they did not have reservations and there would be a 4 hour waiting period. We explained that we call at 4pm and was given 2 reservations, the reservation numbers were 8813 party of 12 name Jerome Harris and 8814 party of 6 name Juanita Carroll. Getting no satisfaction from front desk hostess, we asked to speak to the manager. The Service manager, whose name was Casey Dennison, came we asked was she the manager and she said no the manager whose name was Jeff Olzacki was in the back cutting meat and she could help us. Casey Dennison apologized for the mix up and said she would honor our reservations. In about 10 minutes, 6 of us were seated. We notice that everyone that was waiting after us had been seated. Where we were seated were 3 empty booths, 1 was vacated for 10 minutes and 2 tables which would accommodate 4 people at each. We asked couldn't our parties sit back here and was told no that was too much for 1 waiter. Needless to say we didn't understand and became more frustrated. I told 4 people to seat at the table that was vacate for 10 minutes and another four to seat in the booth behind us. The party that was seating in the booth behind us was told they had to move and were seated in another area and replace with other people. Not understanding I asked why couldn't that party sit where they put our people who had reservation at. We were spread out all over the building with the birthday girl sitting in the front nowhere near the rest of us. The people who sit at the tables near us where all given different waiter and I asked why they couldn't do that with our party. Finally after sending another person out to find out the problem I informed her it didn't matter because I was writing a letter to corporate office and that is when Jeff Olzancki came out, which didn't resolve anything. I hope this this not how you continue to treat your customers. requesting refund

Last night we called in for a to go order, waited on line for about 20 minutes, twice and then they answered and put us on hold again for about 5 minutes. I understand they were busy but seriously. So then we ordered 3 grilled chicken salad, extra dressing for each salad and extra rolls. We got 3 pieces of small chicken strips for each salad, one dressing for each salad and the wrong dressing and cold rolls and didn't give us extra rolls. When we went to pick up the order, the girl was not polite and just handed us the food, didn't go through the order with us at all. Rude!

We have gone to Texas Roadhouse a bunch of times and we have gotten to go orders. We were very disappointed with our order last night. The food was not what we have gotten in the past and they totally skimped us on our grilled chicken and dressings. Usually when we show up, they go through the order with us to make sure it was correct. TERRIBLE SERVICE AND VERY DISAPPOINTED WITH OUR FOOD.

My husband and I ate there 2/16/2018. He ordered pork chops which he really liked. I ordered the country fried sirloin. It was cold, the batter waa paper thin. I chewed it for 5 minutes before spitting it out. We were there a 11:05 right after they opened.it took 45 minutes for the food to be delivered. My husband talked to the manager and she said I could trade it for something else. So I asked for something to go as my husband would be done with his lunch. Sure enough it took another 40 minutes. I have had the chicken fried steak before and it was really good. Yesterday was not good and our server was the PM bartender and she let my drink run dry and didn't pick up our dishes until we asked her to. Her excuse was they were still opening and she waa busy. If you're too busy to take care of your customers...dont open.

My brother was fired after the manager at 7125 Desoto Cove, Horn Lake, MS 38637, said he didn't call in for one of his shifts because he was ill. He called many times and didn't get an answer or was being pit on hold. He returned to work the next day for his scheduled shift and was told he was fired because he did a no call no show. He has never be turdy nor has he had any form of write up. He has been attempting to get some form of separation letter but just like the day he called in, he can't get anyone to answer or has been placed on hold. Finally the manager answered today, prior to opening, the manager answered and stated that she's not giving him anything and hung up on him! Is this how this company treats its employees?!?!?!?

This employer in the Panama City Beach location is a SEXist and degrading company. The manager and his wife told my wife there would be no female manager at their location and as my wife went to prove them wrong and take the steps in the Champs program to become manager of a Roadhouse they went out of their way to find a way and reason to fire her. Sine then has been about 2 weeks and the manager has called my wife several times on different days saying your still more than welcome to come eat just not at the bar and then another day your banned from all Roadhouses and just back and forth keep in mind she hasn't worked there in over 2 weeks and has moved on to another form of employment I call and tell the manager Paul to stop contacting my wife it is over and done with move on and he proceeds to laugh at my on the phone call me a [censor] and then hang up this is by far the most unprofessional people to deal with and will not ever be giving any of our time or money and not recommending this establishment to any of our family and friends. Hope this gets out to the right people and something can be done about these evil vindictive people and my attorney is being contacted.

My husband took me and our two children out last night to celebrate my birthday. First, we waited almost ten minutes after being seated for anybody to come to our table. Then is was the manager who came and not even a waitress. That was resolved quickly. Everything was going great until our food came out. I ordered a 10 oz medium rare sirloin with shrimp and fries and a salad. My steak was overcooked but I'm not one to complain. My husband ordered the same! But with fries.and green beans. His steak was so overcooked it was well done. He did complain because it was just gross. So the waitress took his plate. My daughter had steak bites, ordered medium and again we'll.done and too chewy. My son ordered a bacon cheeseburger and the burger was white! Way over cooked. We all waited for our server to come.bqck because we were also out of ketchup but she didn't come back for about twenty minutes with a fresh steak for my husband. By that time we had already been there for a very long time and decided to just get to go boxes. We were going to complain to a manager but no employee in sight and we never seen our waitress again after we paid. My husband was so upset and it completely ruined the rest of my night. Now I have five.containers of food.going to trash. What a great way to remember my thirtieth birthday. Not to mention the margaritas that didn't even taste or feel like they had alcohol in them besides the extra shot tube I got for mine. I'm extremely disappointed that he spent $80.00 on a crappy night. I would love to have my night replaced with good cooked food.

01/23/2018.I interviewed at the Benton location. Upon arrival, I was seated with two other managers. I proceeded to turn my phone off. The questions were simple. Do i own pets i had been to the dentist. While I was filing out the papers, I was asked several questions. As I was about to go ahead and start answering. Sample questions were how i went above call of duty. I was met with silence when asked how homophobia is dealt with. I was called a queer and someone rubber my [censor]. I was told if i discussed any of this with anyone. Sincerely, Anthony W.

I was looking forward to taking my grandkids to Texas Roadhouse today since it has been a few years since we have gone, and I was very disappointed in their service. First of all, we placed our order and our drinks and rolls were brought out. Later on, my salad was brought out before my meal. Everything was fine up until I brought my grandkids to the restroom. After we returned to our table, it had been completely cleared of everything! We were only away less than 5 minutes. So I let someone know, and the waiter brought us more drinks, and eventually I got another salad. After awhile, he brought out our meals, and informed me (after the fact) that they were out of baked potatoes. So I told him I wanted mashed potatoes. I was halfway finished with my steak and had to ask a second time for my mashed potatoes. I also had to ask for more silverware to eat with since that was taken away earlier too. I was very unimpressed with the service and won't be going back anytime soon. I was kind of surprised that I had to pay for that meal since the service did not meet my expectations. I was not the only one experiencing issues with the service today; the table behind me was disappointed as well as I could here their complaints. I feel that someone in upper management needs to take a look at this place and see what they can do to make improvements. I'm pretty sure they would have been embarrassed by the service that their customers were receiving. Many improvements need to be made before losing too many customers.

I'm a hostess at Texas Roadhouse in Erie pa. I just want to say that the managers there are absolutely horrible to the workers. It's a lot of favoritism there and it's not right. The one night I had to do meatcase and the hosts never do meat case to fill it up the grill people always do it and since I didn't know how to do it I told my manager that I didn't know how to do it and she flipped out on me and then made the grill guys show me. When I was finally putting the steaks in my manager Paige came over and brought servers over to watch and laugh at me like I was a show. It was very disrespectful. Also when you ask them to check your side work when you're closing they don't end up checking so we're there forever and I'm also a minor so I can't stay late and wait around. Also they give us breaks when we do not need them because we would only be working 3 hours.

First if all let's start with the greeter, we are literally the only people on the restaurant and have to wait 5-10 minutes to be seated.
Second the bar tender was atrocious. It took ten minutes for the head on my beer to go away.
Third this place got my order wrong no big deal right? Let's fix eat and be happy. Wrong medium chicken is apparently a thing in this location.
So many times during my meal there where 4-6 people standing at the greeter station, at the same time people where waiting 10-15 to be seated. Why? There where so many open clean tables and so many people standing around doing nothing.
CHI KEN BLOOD IS DELICIOUS.