TestPrepServices.org reviews and complaints 2
View all 22 complaintsTestPrepServices.org - deceptive practices
This company called me on my mobile phone indicating affiliation with my daiughter's high school and informing me that my daughter had ordered their test prep set of DVD's and they were calling to arrange for payment. Stupidly I agreed to give them my credit card number and arrange for shipping of the product.
I told the salesperson that if my daughter did not order this program -- it was coming back. She told me that would be no problem. They charged my card with $214.90 ($199.95 "special promotional price" plus $14.95 S&H). When I finally found out that my daughter had no knowledge of this product and had definitely not ordered anything like it -- the box had arrived. I knew this had to be returned.The sale was done under false pretenses and was clearly deceptive. I blame myself -- I should have known better -- but it was for my high school aged child -- who is planning to take the ACT and was considering various study aids.
I called customer service -- no-one picks up -- but an e-mail address is provided. I immediately e-mailed and informed them that the program was on its way back -- a quick response told me that I needed a RAN -return authorization number -- I was actually at the post offfice at the time and I responded for that number -- which was supplied. The customer service agent was actually reasonable and cooperative -- and asked me to reconsider before making the return -- and even offered to talk to my child about the product.
A few minutes later I started receiving strange, rude and offensive e-mails from an IRA PUPKO (apparently the CEO?!) from [protected]@roadrunner.com who had obviously been monitoring my discussion with customer service: The CEO?! really? (These are copied and pasted from my e-mail box)
Message #1 Tell to go suck a camels ###
Message #2Sir, I've had quite about enough of the exchanges. We will not be crediting back shipping, report away. And if you interpreted what was said to you in a particular way, well, not much we can do about that, is there. No question mark at the end of that last sentence as it's rheterical. Have a great day, and best of luck to you folks. IraTest Prep Services
Is this the type of company anyone should be buying anything from?
I think not...
The complaint has been investigated and resolved to the customer’s satisfaction.
TestPrepServices.org - tps is a fraud!! do not buy from tps!!
Received phone call from tps, advertising that they have the test prep materials on sale, and claimed that they knew my phone number because my daughter had taken the psat exam. First they asked for my credit card or debit card number, but I didn't give it to them. So the woman on the phone told me that they can take electronic checks on their website. I did the echeck under her instructions on their website at https://www.Testprepservices.Org/
I purchased a gold package for a total of $184.90; my online record of my bank transactions shows that tps has received my payment 2 days later. The woman on the phone told me that I have 30 period and may return the materials for any reason and get a full refund. Did not mention the $20 restocking fee and 14.95 shipping fee that they do don't return.
After the mail arrived, I was disappointed that it was not the newest edition (The thing is only worth about 30 dollars elsewhere) and thus immediately contacted tps for refund. It took me 3-4 e-mails until I got a response. Their phone number never works (Always says the voice mail is full). It was then that I was informed about the shipping fee and 20 dollar restocking fee, even though none of the package was opened. So my correct refund should be 184.90 minus 14.95 and 20 equals $149.95
However, they only refunded me $35.92 they claimed that they they only received $35.92 from me in the first place. I e-mailed countless times, showing them the receipt that they gave me and my bank transaction record several times. They still denied the fact I paid them $184.90
The funny part is, if I only paid them 35.92, why would they send their products to me in the first place? Yes, I even asked them this question through e-mails, so they told me that it was sent by mistake. Nice try, tps. Even a three-years-old would not fall for that lame excuse. (Also, since I did an electronic check on their own website, its not like I can choose the amount to pay, the payment due is set in stone, which was 184.90)
I knew they were trying to defraud me. So I reported them on federal bureau of investigation - internet fraud at http://www.Fbi.Gov/majcases/fraud/internetschemes. Htm; as soon as my complaint was accepted by the ic3, tps e-mailed me saying that they refunded me the remaining amount of $114.03, but still denied the fact that I paid $184.90, even though I have showed them every evidences. (They said something like:"sir, we went ahead and refunded you, even though we have no evidence on our end")
No money came into my account 3 days later, so I contacted them again. This time tps told me that my own bank rejected their refund, and asked me to contact my bank. So I called my bank and the bank assured me that since tps has already withdrew ($184.90) and deposited ($35.92) to my checking account, my bank would never reject their refund.
Again, tps tried to defraud me. Outraged, I e-mailed another 5 or 6 e-mails asking them to show some honesty and correct their business attitude. They told me that the only way they can refund is if they can talk to my bank with me on the phone. I guess they tried to create as much trouble as they can to stop me from requesting my refund.
So I called my bank and asked my bank agent to get on a 3-way with tps. After the 3-way was on, tps even said to my bank agent that its bank service shows that I paid only $35.92, so my bank agent assured tps that their company had taken $184.90 out of my account.
After that, tps went on saying that they are really frustrated because my bank rejected their refund, so my bank agent told them that would never happened because tps has already done transactions with my checking account.
At last, tps said their newest refund attempt is being reviewed and if it does not go through, they will hand-write a check and mail it to me. So 3 days later, my bank account received the rest of the refund of $114.03. The whole process took over a month (And yes, even though they tried to respond slowly and give me troubles so I am out of the 30 day trial period, I still managed to get my money back). If I did not do all the work that I did, my monetary loss would have been $114.03. Even though I did get back the money, tps has wasted me a lot of energy and precious time.
Tps is a fraud! They have no honesty or integrity that a proper business has. I had to chase after them for the rightful refund that I deserved.
The few attachments show the return policy that tps posted on their website; my purchase receipt that tps gave me; and a screen shot of my transactions with tps. The last screen shot show the final refund of 114.03 every piece of evidence shows that tps tried to defraud me and shows how long it took for them to finally refund the correct amount.
If you are unfortunately defrauded by them, don't give in! Try everything out there to get your money back, I successfully got my rightful refund, you can too. Just remember, their lies don't stand a chance, because you got all the reasons and evidences!
Again, tps is a fraud. Do not buy from them!
The complaint has been investigated and resolved to the customer’s satisfaction.
Test Prep Services(TPS)..What a farce.
Here is my experience with them. In September, my wife received a call stating that we had expressed interest in their program for helping future college kids improve their grades. In today’s competitive environment getting into college, she thought we give it a go.
We received the disks, but it wouldn’t load onto our iMac. After a few calls, got a call back from Mike asking to try another method. When that failed, I called and got a call back. At that time, I asked for the return number they insisted on using and sent the disk back via UPS. I was informed once they had the disc’s, they would issue me a check for the cost of the disk, but not shipping. A few weeks later, I sent an e-mail and called(Going to mention that whenever I called, I always got a recording, never a person) inquiring about my refund. I got a call back, stating that Test prep had sent me an e-mail, using the email address I sent from. (Going to mention that he stated he sent me numerous e-mails, none of which I received. I get spam email all the time, but can’t get theirs!). The rep stated they never received the return and for me to contact UPS, claiming a lost package. UPS had sent me an e-mail stating package was delivered. I contacted UPS, stating that TPS claimed they didn’t get the return. UPS started a lost package claim. After many calls back and forth, UPS sent me another notice that TPS did in fact receive the package, which I forwarded to TPS. Once more, I had to call. When I got a call back, TPS stated he knew nothing on the notice and that I filed a lost package claim. I kinda’ blew a gasket and informed him I had sent the UPS notice to them, at which time he admitted, “oh, that email” and that he forwarded it accounting to pay me. By this time, 60 days from purchase had passed. I called the CC company and they stated has 60 days had passed, they couldn’t do anything. In one phone call, TPS did give me an e-mail, which was bogus.
After getting more BS from TPS, I called my CC Company back, claiming theft and fraud. I told them the whole story and that I had proof the items had been returned. They sent me to another department and when I explain to them what happened, they stated they would start an investigation. I gave them the tracking number from UPS and faxed them the letter from UPS, stating TPS had indeed acknowledged they received my return.
Much to my surprise, a week or so later, I received a letter from my CC company stating that the full amount, cost of discs plus shipping, had been credited to my account.
I might add that whenever TPS called me, the number was always had an odd area code and didn’t take call backs.
I used a credit card to purchase and had no problem and my son checked off the interest at school to give us the discount for the program.Im not sure you understand that it takes more than four weeks to study for this exam.
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test prep pyramid fraudulent marketer of test prep software return sat prep - will not refund money due to "cash flow problems"!!! returns and bad productGiving a Voice to Consumers
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This company steal my friend Mom after he tell me story I find all this
ra Pupko owner. 44789 Mumm Street, Temecula CA 92592. [protected] customerservice@testprepservices.com. Also found [protected]. Not sure if true but also find - Testprepservices.org owned by Ira Pupko also owns Hog http://hogheavenbbqco.com/ phone number [protected].4.HOGHEAVEN 44789 Mumm St. Temecula, CA 92592 Hog Heaven BBQ Sauce https://www.facebook.com/HogHeavenSauces
You want money back call credit card company. Tell them you lied to like my friend mom then report to these below. End all lies and stealing money. Lots more on interent.
California Attorney General - http://oag.ca.gov/contact/consumer-complaint-against-business-or-company
US Postal Inspector - http://ehome.uspis.gov/fcsexternal/default.aspx
Federal Trade Commission - https://www.ftccomplaintassistant.gov/GettingStarted?NextQID=35&Url=%23%26panel1-4#crnt
Federal Bureau of Investigations - http://www.fbi.gov/contact-us/fbi-headquarters
Be forewarned... Similar story here... I was called today told that my 10th-grade son had filled out interest form at a college fair. After asking some questions about the program and fabulous results that the guy described, I put he guy on hold to question my son. He DID NOT request any info from anybody at anytime. The man accused my son of LYING. Then said perhaps he requested info in lower grades, like 8th grade, two years ago! That would make for a very delayed sales pitch! I said I homeschooled him through 8th grade and he would never be in a place to fill out a request. The man got flustered. I said remove me from the call list and he hung up on me.
Occasionally, a customer is SO very ridiculously unfair in their expectations, and simply refuses to accept a rational explanation as to why they can't be appeased, and there has to be a point at which the line must be drawn. It's clever that this customer invests imaginary emails to be vindictive. Well...not really...just sad.
It's really crazy and rather sad that people...misanthropes...have the inclination and the vehicle...to post such treacherous lies in the attempt to libel. Sad, really...
[protected], CALL IRA IF YOU HAVE ANY QUESTIONS.
This guy is a liar of the highest order...his entire company is a fraud.