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1.5 175 Reviews

Terminix Complaints Summary

21 Resolved
150 Unresolved
Our verdict: With Terminix's very poor resolution rate, careful consideration is needed. Research their service comprehensively, and read up on how they handle customer disputes. If you face issues, be prepared for potential challenges in obtaining resolutions and explore other service providers as backups.
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Terminix reviews & complaints 175

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10:49 am EST
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Terminix Up selling

My wife and I recently hired Terminix to get rid of the spiders in our house. The guy came out and spread stuff around the outside to get rid of ants. This worked great! Not an ant in site. He then came inside and spot sprayed only the spiders that he saw. Which was nothing compared to what we actually have. Our basement is unfinished and has stuff throughout. He said he can't move anything which is understandable but that is where the spiders hide. He came back 3 times on his regularly scheduled times and sprayed the outside because nobody was home. This did not help with the spiders in the basement. Then we noticed mouse droppings in our kitchen (we are very clean people), My wife called right away. We had to wait 4 days for an appointment and were told he would be there between 8am and noon. The guy showed up at 10amish with a second guy. The original guy inspected for mice while the second guy started measuring our house and attic. Then the second guy starts his sales pitch on how Terminix now sells insulation for the attic and how they can encapsulate our crawlspace... my wife stopped him and said we are not interested in anything other than getting rid of the mice. He continued going on and on and on wasting more time while my wife is trying to watch our 4yr old and 1yr old. The regular service guy is very nice even though I feel the service could be better but the fact that Terminix sends a second guy around to give unsolicited quotes about services unrelated to Pest control is ridiculous.

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5:09 pm EST
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Terminix Cancelled service, but charged me anyway

I cancelled their services because I was going out of town, and no one would be able to let them in to do the work. Well...they came anyway, and charged me $200. I called and discontinued services forever. Then they called earlier today (2 months later) to verify an appointment. They would have done it all again if I hadn't caught them at their scam. lousy, heartless people. I am on dialysis and I can hardly afford my medicine. $200 wiped me out that month. I was using half doses by the middle of the month. Thanks Terminix, I hope you needed that money more than me.

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10:09 am EDT
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Terminix Misleading/False Advertising

I called Terminix to inquire about their services. They offered me the Ultimate Protection Plan.

The plan states, "Thank you and congratulations. Your home will soon be protected by the strongest pest and termite guarantees in the business. We bring 80 years of Terminix experience to show you what Ultimate Protection really means.

Your upcoming services

Your first Terminix service will include your annual termite inspection as well as a complete pest treatment to both the interior and exterior of your home. Our professional treatments eliminate existing pests and establish a perimeter to help keep them out. The pest services that follow will focus on maintaining the outer perimeter to proactively keep pests from entering your home in the first place. Your pest control service and annual termite inspection are scheduled for:

Date of visit: 00/00/0000
Service to be performed at:

Because parts of this visit are inside the home you will need to have someone present. If this time is not convenient, please call 1.800.TERMINIX or visit Terminix.com and log into Manage My Account where you can reschedule appointments as well as view service or payment history and pay bills online.

Your Terminix Ultimate Protection Package includes:

• One low monthly bill and one Terminix technician
• Regularly scheduled services that get to pests before they get to you
• An annual inspection to certify your home termite free
• The most advanced and effective treatment technologies available
• The Terminix Ultimate Protection Guarantees for pests and termites
• Around-the-clock access to customer service

All of us on your Terminix team look forward to protecting your home and family for years to come.

Sincerely,
LATISHA BODDIE
Your Terminix Sales Professional

Notice the line "The Terminix Ultimate Protection Guarantees for pests and termites". So I am assuming that I am signing up for pest and termite treatment. They come and do the pest treatment. He tells me the termite guy will call me. The termite guy calls and said that he will be out to give me an estimate. I am like, whoa, I already signed up, paid the fee, and the contract says I am covered for pest and termites. I told him I do not want another estimate. So I called the customer service. They said that if I already have termites, that termite protection does not apply and I have to pay another monthly fee for termite protection.

Does anyone see that statement in the contract above? No. So I screamed and demanded that they either refund my money and I will get service else ware, or provide the termite treatment that is stated in the contract. Waiting to hear from the manager. I will forward it to the Attorney General's office with a copy of my contract if they don't pony up.

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10:33 am EDT
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Terminix Unprofessional Violation of Contract Terms

I cannot fathom how this company can violate its own contracts, keep vague and incomplete records, conduct themselves rudely to paying loyal customers, have outdated billing services, insult and yell at customers and provide treatment services THAT ARE COMPLETELY INEFFECTIVE and continue to stay in business. I was called unstable by James Haugh over the phone for asking why my claim was denied when my husband and I found LIVE termites in our walls. I ended up paying over a thousand dollars for services that the head manager said was originally conducted incorrectly by the man who did the initial treatment by not drilling holes deep enough into our slab. BUYER BEWARE! Tom Stepp Will tell you that you are irresponsible if you ask why your claim was denied and accuse you of trying to dig in the pockets of a big business. The are also sexist because when I, a woman, asked about the claim they told me I would be given no money towards my termite destroyed room. Then when speaking to my husband who has contractor friends and family suddenly they were willing to offer a small sum towards my claim. My name is on the account and I am the home owner and paid for all the services, but they told my husband he was easier to talk to because he didn't ask so many questions. The owner Jim Haugh told me I should sue him when I asked him why they were treating me in such an unprofessional manner when all I wanted was a reasonable explanation as to why my claim was denied. When they sent me a check for the damages, it requires me to release the payor of all responsibility to my claim at my address. I refuse to sign this because once we begin work we may find more damage caused by live termites that should have been dead. I have photographs of live termites and it says in our contract that if live termites are found and it wasn't marked on the original inspection map that there was previous damage that Terminix is responsible for damages. They do not abide by their own contract but you are expected to agree to it and pay an excessive price for a shoddy, unreliable service. DO NOT USE THIS COMPANY THEY WILL SCREW YOU, TREAT YOU BAD, AND THEIR "SERVICE" is anything but. Oh, most importantly YOU WILL STILL HAVE TERMITES.

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10:26 am EDT
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Terminix Service and reliability

We had termites last year April 2012 and signed a service contract that cost thousands of $$. They came out to do annual check in March 2013 and claimed everything was okay. 3 weeks later we cannot sit in our backyard as there are termites everywhere including in our swimming pool. I called for them to come out an retreat and asked they call my cell phone when they were on the way so that I did not have to sit at home for 4 hours. Did not get a phone call and of course they were here when I was not here. I had to call again and told them once again to call my cell and to send a service man not an inspector. I did not get a call so then I called again and found out someone was coming between 3-7PM. It was 3:30PM at this time. Service calls my HOME phone at 5PM to say he is on the way. Luckily I was home. He was to BIG to get through the crawl space so he left and said someone smaller would be here the next morning between 8-10AM. No one turned up and I once again called and was told no service call was in the system. Requested to talk to the manager and of course was told he was not available. I plan on filing a complaint with the BBB and going to the Dallas Morning News and Channel 4 as this is the worst customer service EVER. I would never recommend them to anyone. Do your homework first before investing with a company like this. I am still waiting for someone from Terminix to turn up!

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11:51 am EST
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Terminix suposedly rid my home of bedbugs

Workers came out on 01/07/2013 to rid my home of bedbugs. on 01/13/2013, I called and informed them that we were still being bothered with bed bugs. I was told that someone would call on the 01/14/2013. No one called and I called again and was informed that someone would call and set up an appointment. Today is 01/31/2013 an I have heard nothing from them. Paying someone $2680.00 for a job that was not up to standard is quit a bit to take.

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Chuck at Fort Meyrs
North Fort Myers, US
Apr 02, 2013 6:06 pm EDT
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My mother paid Terminex $1, 000 to rid her 2 bedroom modular of bed bugs. She lives alone. When I went to visit I found bed bug in the guest bedroom and called Terminex. They told me to wait and see if I noticed more infestation. I called again and did not get a follow up. I find it was for only 30 days, which I think is ludacrous. If I had known this I would have advised my mother against spending that much money or possibly negotiated a better price or warranty period. She is 85 years old and I feel they found someone they could take advantage of. She has a termite bond with Terminex and I want her to discontinue any contracts with Terminex and I will find her someone more reputable. I want nothing more to do with Terminex. I guess Terminex has never heard of customer satisfaction.
Chuck in Fort Myers Florida

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5:55 am EDT

Terminix Work was not completed

On 7/29/11 Terminix came to my house at 224 Black Pond Road, Hubbardton, Vt and installed several one way doors around the chimney flashing of my home to remove bats. This was guaranteed for 18 months. The bats returned and two new one way doors were installed on 5/24/12. Despite repeated calls to Terminix, no one has come back to remove the doors and seal the flashing to the roof as was done the first time. I called the Terminix Office at 34 Locke Road, Unit 1, Concord, NH., [protected] numerous time. No one has responded.

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6:57 pm EDT
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Terminix Tv commercial

So, I am eating dinner and watching Little House on the Prairie. It is just 8 o'clock pm. I see this nasty commercial where pests as Monsters displays a larva like creature then bugs on products we commonly use. It is not appropriate, and absolutely disgusting to show commercials like that. It made me throw up my dinner, and my grandson began crying. I am seriously considering filing a suit against that company

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carol maryea
, US
Apr 06, 2017 12:24 pm EDT

Boy ur getting a bad rap,
I know nothing of your company.
I would like to say the latest commercial where the guy standing in front of white picket fence
Leaps and bounds and fly's around with such agility! He guy in commercial reminds me of jim Carey in pet detective lol ! It's funny, I like it alot
That is all I have to say 😄
Carol

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Jonathan Glass
, US
Jul 19, 2012 2:58 pm EDT
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I agree - those commercials are just gross and I hate them. Fortunately, I don't watch TV while eating dinner so don't have that problem, but know what you mean. So the answer is - complain directly to Terminex that you find their commercials gross and disgusting. However, talking about filing a suit is a nonsense (& BS) approach and would be nothing more than a waste of your money and a way to line a lawyer's pocket for taking on a silly, unwinnable (sp?) lawsuit.

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1:22 pm EDT
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Terminix Bait and Switch with price and company

Terminix Buys EcoFirst raises prices. No notification. Just bills us.
Mormon Scammer David Royce Has sold out 3 times to Terminix. He's Boss (Mormon) started company and sold to terminix, Royce started another company and sold to terminix. Then in 2009 started EcoFirst and again sold to Terminix. Here is how the bait and switch scam works...
Offer great deals with a contract on auto pay. Then raise prices and sells to Terminix. All on auto pay so people don't notice. David Royce should run for Vice President maybe with these low morals. Mitt needs a bud. Where are all the complaint about EcoFirst that were on this board?
I think my fees when from $120/year to $90/ visit.

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Update by Me in Dallas
May 03, 2012 1:55 pm EDT

Me in Dallas again: Well, I just saw some libel suit won by EcoFirst so a lot of the complaints were false and removed. But my complaint about the Bait and Switch I think is correct. And not notifying me and raising prices. Not Cool. Find a independent local guy and support them. They keep the money in the community. Your paying high prices for TV ads and high priced people like David Royce. (PS: Have you thought about a Law degree, you have the knack for a lawyer)
So do you know why they don't spray for pest in Washington DC? It would kill half the politicians and most of the lobbyist.
Just made that one up.

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10:19 am EDT
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Terminix Poor Service/Customer Service

Growing up, Terminix had always been a part of my life. Our Terminix man, Dave, visited us regualarly and was almost like a part of the family. We were always pleased with our service. So when it came time for me to choose a termite and pest control product, I didn't think twice and went with Terminix. I can't sufficiently enough express how absolutely disappointed I am with my decision, and with how poorly this organization now treats its customers.
When I moved into my fiance's home, she had termite bait traps, but no pest control plan. We received a renewal notice for the bait traps, but I decided to have Terminix come out to give us a quote on a more all-inclusive service, specifically to add pest control (Florida is rife with palmettos and ants/fire ants). When my "inspector" Randy Bianchi arrived, he was very friendly and walked my premises with me. He advised that the bait stations we currently had (and had been solicited to simply renew) were no longer effective at keeping termites away, and furthermore he advised that they were more likely to attract termites to the home at this point than to repel them.
I was concerned that we hadn't been advised of this until we indicated that we were willing to spend more money and increase our service with Terminix, but I didn't press the issue. He detailed what the product entailed: "baiting" the exterior of the house, interior of the house in select areas, and baiting the attic regularly; and of course removing the existing Terminix bait-traps which were at best useless and at worst a detriment. I signed up for the plan and agreed to regular deductions to be made from my account.
When the serviceman first came to my house (without a call-ahead so that I could ensure someone would be home to let him in), he laid bait outside and left, leaving the old bait traps. A week later, he returned and treated the interior. He neglected to treat the attic area. When I advised that I had be told this was part of what was sold to me by Mr. Bianchi, he simply stated that it wouldn't be necessary. He again left without removing the old bait traps.
All this is moderately understandable compared to the rest. I phoned Mr. Bianchi 5 times before he returned my call, to advise him of the mistake that was made in leaving the traps behind. He returned my call stating he'd lost my number, and apologized for the delay. He asked if I wanted to remove the traps myself (really?) and I responded that I would prefer Terminix pick up them up, as was discussed. He said he would come out in the next week to do so, and would call ahead to let me know when, so we could discuss a hole that was dug at the base of my house as well. That was almost a month ago, and that was the last I've ever heard from him, or from ANYONE from Terminix for that matter.
I called Mr. Bianchi more than 12 times, leaving many messages, receiving no response. I have place 3 calls to 1800-TERMINIX. I have politely yet clearly expressed my frustration with my service. Each time the call center rep sympathized and assured me that someone would contact me. One rep I spoke with went so far as to say that she has had similar experience with this Inspector (not returning calls). I replied that the problem was no longer just with the inspector, but now with Terminix as nobody in this company was taking ownership of this issue.
Terminix has nobody taking ownership of their poor customer service, and there is no single point of accountability for any issues that arise. A simple, almost trivial, little issue has created furious customer because of the company's utter lack of commitment to customer service. No inspector, no serviceman, no salesman, no customer service associate, no manager, no quality control person has returned my more than 20 calls now. I can not understand in this age where each dollar is spent so deliberately, how a customer spending $700 annually with your organization can be so utterly ignored and dismissed.

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Juanita Algar
North Miami Beach, US
Jul 09, 2012 9:58 am EDT

I have been a customer of Terminix for over 40 years (at the two homes that I have owned here in South Fl.) and I am now finding that a satisfied customer is no longer a priority of Terminix. Over the last two years, it has been just awful trying to get an inspection of my home. Although it was that when I called someone would come out. # weeks ago, a nice man came out, found evidence of termites. I was told that someone would call to set up an appt. for treatment. After 3 phone calls to the local office, and of this date no one has called. Am I supposed to wait until the termites take over my w

hole house? I am still waiting.thanks for letting me sound off.

Juanita Algar Customer #150617

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6:34 pm EDT
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Terminix Managers suck

Managers will schedule 21 stops per day or more for the techs at this branch.
SO, WHAT KIND OF QUALITY WILL THE CUSTOMER GET?
DO NOT FALL FOR THIS COMPANY, THEY NOT ONLY SUCK WITH THEIR CUSTOMERS BUT THEY ALSO TREAT THEIR OWN EMPLOYEES LIKE DOGS!
I USED TO START MY DAY AT 6.30 AM AND GET HOME BY 7.00 PM AND MY CHECK THAT MONTH WAS FOR 789 DOLLARS!
I HATE THIS COMPANY AND ALL THE SERVICEMASTER AFFILIATES.
BTW MANAGERS AND SERVICE MANAGERS, DONT SWEATING LIKE I USED TO, MAKING 80K AND 60 K.

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6:27 pm EDT
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Terminix Poor Management

Management in this particular Terminix office is terrible.
I had a manager by the name of Julia Valenzuela (didnt know anything about how to manage people)
In her meetings she will instruct us to finish our routes no matter what... meaning, if the gate in a house will be closed we had to spray the front of the house only and charge it as a full job.
She will always save herself and blame it all in the techs so she could save her job.
So beware out there home owners, do not fall for this company and specially for this so-called manager she will always be ready to take your money.

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3:02 pm EDT

Terminix Killed our parrot

We had terminix out to get rid of our ant problem. A guy showed up and im pretty sure he was a new employee. Since he was out we have been getting mail asking for more business. Even we have ask not to recieve any more mail. This guy used a spray can and whatever he used killed our parrot. So, im asking you to stop sending us mail. Have a heart guys, just stop;.

We had terminix out to get rid of our ant problem!. A guy showed up and im pretty sure he was a new employee|. Since he was out we have been getting mail asking for more business:. Even we have ask not to recieve any more mail|. This guy used a spray can and whatever he used killed our parrot?. So, im asking you to stop sending us mail!. Have a heart guys, just stop.

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6:06 am EDT
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Terminix ants

I set up an appointment on the 16th of April this year for Terminix to spray my home inside and out for ants. They sprayed and a wk later no results so I called back and I was told they would call me back anyway to make a long story short I've been calling and waiting for almost a month now, nobody calls me back until I tell them I want my money back. The last guy I talked to I told him I didnt want them to spray again for a third time I was tired of dealing with Terminix and their horrible customer service! He basically told me that was not an option. So I told him well fine come and spray again if you would just fix the problem I paid 140.00 for I would leave them alone. At one point they had in their records someone had been to my home and they werent. Anyway So here it is another wk and something after the last time they sprayed and I still have just as many or more ants then I did before! I know 140.00 seems like petty change to most people but I am working a full time job and a part time and my fiancee is working a full time job also. That to us is an extremely large amount of money! I just want my money back! I filed a complaint with BBB and I have taken pictures of ants crawling all over my floors all over my kitchen walls etc etc with a camera that shows the date. My question is has anyone actually got their money back without having to get a lawyer and taking them to court!? Any extra suggestions or info or anything would be greatly appriciated!

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IMD1
, US
Oct 14, 2011 6:57 pm EDT

It is less expensive and much more effective to get your own ant killer. You have to kill the queen, poison carried back to the nest and fed to the queen kills off the colony.

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hateTMX
Pasadena, US
Oct 14, 2011 6:54 pm EDT

Wow, that sounds pretty normal from Terminix. Not returning calls and money for services never even being done.
But I think they bought a lot of people in the BBB, so they will be in their side too.
Very typical, reminds me of this so-called manager at the Chatsworth office in CA. She used to say: " I will never give the money back to the customer and won't cancel their signed agreement" IN FRONT ON ALL THE TECHS!
Anyway, I am so glad im not with this ripoff company anymore

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9:44 pm EDT

Terminix Unprofessional and Lies

We signed up for the protection plan with Terminix because we knew we had carpenter ants. The guy came out and said we had carpenter ants and powder post beetles (When he showed me what they were he pointed out were sow bugs (roly polys) . The second guy said nope those are sow bugs, but you do have powder post beetles as well. The powder post beetles live in the wood and then lay eggs and go somewhere to die. The wood that has the holes needs to be burnt outdoors in order to kill the bugs. They can live 15 years in the same places, so you won't usually see them. They are the size of a pen tip. Terminix can put something on the boards already infested, but it costs $300, and the wood would already be damaged by the bugs.

The first guy said someone needed to come out within a week and that they would call. They never called. Almost 2 weeks later, I call to make an appointment. I call the morning of the appointment to confirm and they say there never was an appointment and reschedule for later that day. I call after the appointment time frame because no one showed up and they say sorry they forgot to tell the technician. I make a 3rd appointment only to have them show up a day early while we are gone. He left a card, so I called him and let him know I made the appointment the next day. The next day (today) he does come.

According to the second guy, the spray and also drilling holes in the walls to put dust poison are covered in our protection, but tenting the house is not and would cost around $3, 000. I called the 800 number and the verified that this is the truth. (Supposedly) The first guy and the second guy the first time I asked him said spraying, dusting and tenting were ALL covered.

We need to get a crawl space door that he told me how we can make or we can use a piece of ply wood and something to keep it down like bricks, stones, etc. The places where the birds pushed the screen needs to be covered with 1/8 inch hardware cloth and stapled in place. (They aren't going to do it) We also need a vapor barrier and insulation under the house.

I'm am annoyed with Terminix since the first guy said Terminix does more than they actually do. The first guy said he'd put the screening up for the birds. Second guy said to call in 2 weeks if we are still seeing ants. The second guy gave me a slip with what he did and it has a charge for $275.99. We are paying monthly and there's not supposed to be any extra, so I called the 800 number and supposedly we are not being charged extra, but why does it say we are?

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7:49 pm EDT
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Terminix On going termite problems

I have been having on going termite problems and a worthless contract with terminix. They take my money but leave the termites.
The company must be horrible to work for because there is never the same person there 2 years in a row.
I have thousans=ds of dollars worth of repairs to do and still have termites. Do not sign up for a contract with them it is a waste of money. What a rip off!
I will be attaching picture of the damage shortly.

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11:53 pm EST
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Terminix dishonesty of employees, rip off

My horror story began in April of 1990 in Salt Lake City, Utah. I was hired to service a pest control route. At first I wondered why the employees had morale problems, and why the company had so many upset customers, as Terminix seemed to have a higher than usual customer cancellation rate. I was soon to find out...My first few weeks there didn't seem too bad, except for the fact that I was required to work off the clock a lot, as Servicemaster does NOT pay any overtime to anyone in the company. All employees were required to cross out actual hours worked on their timesheet, and to initial it in front of the manager. I also noticed that whenever we ran out of chemicals the manager told us to use water. I can honestly say I never did that to MY clients on MY route. I cared about MY customers. When I asked management about getting me a MSDS and label book for my truck, I was told that I had to put one together on my own time. It took the better part of a day to do that, but I was glad I did due to an occurance that I will mention later. By the way, It is a state law that every vehicle carrying pesticides MUST have a MSDS /label book for each chemical on the truck (in case of an accident, so cleanup crew will know how to handle it, or for a medical emergency). I noticed that none of the other service vehicles had that book in their possession either. We were never issued first aid kits either. Also the branch manager routinely transported pesticides in the trunk of his Dodge Aries. A BIG no-no per state law, as something could spill, or explode, and then the driver could cause a serious accident. I was never issued PPE(personal protective equipment) such as a respirator, neoprene gloves, goggles. I was also never furnished a bee suit for my safety, and when I had a wasp job, I was routinely unprotected. I suffered numerous stings on more than one ocassion. I was scheduled to do a "fumigation" using Vikane gas, with another technician, and was ordered by management to transport the upright container of Vikane fumigant gas in the bed of my service vehicle. There was no way to transport it upright, as I was driving a 1987 Dodge Dakota, and it was NOT modified to transport these type of containers carrying this lethal gas. The manager told me to transport it with the "tank" laying on it's side. Another big no-no. I wondered also why wasn't the local fire dept in the area of where this fumgation took place not notified of the upcoming fume? That was also a state law as well. The manager told me not to worry about it. A few weeks later, I had to do some services about an hour away from the branch, The manager gave me a company credit card to use for fuel. I filled up my gas tank, and when I went to pay for my fuel, the card was declined. I tried for the next 20 minutes to reach both the service manager, and the branch manager to no avail. I even tried their cell phones. No luck. So, I was forced to beg the cashier to let me come back the next day and pay. He finally allowed me to do that. The next incident that occured was when I was working far away from the office that day, and I was trying to fix my sprayer. I got pesticide in my eye, and I immediately went to an Urgent Care facility. When I walked in, I handed MY copies of the MSDS/label book to the nurse, told her I got chemical in my eye, and she immediately began to treat my eye. The doctor came in and proceeded to wash out the affected eye with something called a "Morgan Lens", and he said I was lucky that I had brought in that MSDS/label on that chemical. Guess time was of the essence. I was just glad that I had the papers ready in case of an accident, and that it did not permanent damage to my eye. Good thing that I had the forethought to put together a MSDS/label book! The next incidence occurred when I was scheduled to treat some offices on a Saturday. The account had drop ceilings, and I needed to have access to those for the service. I asked my manager all week for an OSHA approved ladder. That never happened. Seemed like we never had proper equipment for anything. I was forced to use an old wooden rickety ladder at the job site, and while I was on this ladder it collapsed sending me flying into a desk, twisting my leg halfway around upon impact of hitting the desk. I was off work for a week or 2 due to that accident, and I was never given workers comp, nor disability. I was later required to have abdominal surgery and the surgery was on a Thursday, and I was told that if I didn't return by Monday am, then I would be fired. I went to work that day, and I had absolutely NO business for being there, but I didn't want to lose my job. I couldn't even stand up straight, and all I could do was one account. I went back to the office and begged my manager if I could go home. I was in so much pain that I was crying. All he said was "What about your route"? He didnt care about me or any of the workers there. Only about that almighty dollar. I also later saw a paper that was from my file(dont ask me how I got it) that was filled out during my first interview with a prior manager. A few of the questions asked ...
1.Has applicant lived in area for over a year?
2.Is married?
3.Has dependent children?
4.Has had less than 3 jobs in the last year?
It went on to say "3 or more NO responses deems applicant ineligible for employment". So, I thought those questions were illegal? That might be, but they are most likely still doing it. This questionare was titled 'Job stability checklist.' Well, I was ineligible cause I wasnt married, nor did I have children. NOT FAIR! A few days later after my first interview, I called to inquire about my application, and I was told that he was looking for an older man in a business suit! I thought that was illegal as well. When I again inquired about the position, he then told me that he hired a man for the job. Then towards the end of the week, he called me and said that the position was still open if I wanted it? HUH? So, he started out my relationship with a lie. I should have paid attention to the signs. I later was told that I was going to be replacing a tech that was stealing from his customers. He was collecting cash from them, and then giving them a "paid" note on their invoices, then he went to his truck, and filled out a different invoice that said amount recieved $0.00. He was pocketing the cash. Later when I was cleaning out my truck I found a bank bag with over $1200.00 in it under my seat. How could someone forget to deposit that much money? I called my manager immediately, and turned it in to him directly. This occurred on a Saturday, and I called him at home. I still wonder to this day if it was an intentional "plant", or if someone had really forgot to take the deposit to the bank. Now, about this time one day after I got home, I checked my mail, and in the mail was a collection notice from the Urgent Care that washed out that chemical from my eye. Hmmm, apparently Terminix never paid that bill either! So, a declined company credit card, a collection notice for an on the job injury that they didn't pay? Made me wonder? So, they were starting to make my life a living hell by now. They started to force us employees to call a customer and tell them that if they skipped or cancelled their service then we would be fired. That was just WRONG, and when I was on vacation, they gave me 2 write ups for incidents that happened with my customers when I wasn't even there! Yep, they were trying to get rid of me...That later played out to my advantage which I will tell you about later. Seems like they don't like whistleblowers, especially on safety regulations. We were given a notice by the "higher ups" that a certain pesticide. Orthene was to no longer be used, as the EPA was pulling it from the shelves, and we were not to use it anymore. Well, the local manager ordered me to use it, which I did not, and told us techs that we had a whole case of it left in the chemical room, and to use it up. We locked horns on that one too. I refused to use it. The next item I am still in shock to this day about...I stopped by the office late one night to drop off invoices from that days work so that I didn't have to do it in the early morning. What I saw blew me away...There was a salesman at the office managers computer deleting salesmens names from contracts that these other salesmen worked on, and sold, and he was putting his name and employee number on them so that he would get the commission instead of the employee who sold it. He was also "cancelling" active accounts and then reinstating them under his name also, so that he would get the commission on those too. Yep, dishonesty at ALL levels. Did I mention that this dishonest salesman was also a Lt in the US Navy Reserve, and I do know his name, and whereabouts as well. So, if there is anyone out there that works in the JAG office on any military installation, I would be interested in talking to you. I think this is conduct unbecoming an officer, and he should be given a dishonorable discharge, as if the military finds out that an officer did this, they would most likely get rid of him. Do you feel safe at night knowing that a thief like this is defending our great nation? Not me! So, when Terminix decided to "clean house" I was given another invalid and bogus write up again, and fired. I took them to court under wrongful termination, and I won my unemployment against them. Chalk one up for the little guy! So, I will let you make your own decision on letting this dishonest company...Servicemaster, Terminix, Merry Maids, Tru-Green Chemlawn, American Home Shield anywhere near your home. Your home is your biggest investment. Don't let these turkeys near it, or any of these companies that I just mentioned which are ALL owned by Servicemaster. In closing, Do you really want to trust any of these companies in your home knowing that such dishonesty exists at ALL levels? You can decide the answer to that. Save your money and go with a reputable company. There are pest control companies and exterminators out there that really do care about their work. Too bad that the Servicemaster chain of companies and Terminix aren't one of them!

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Terminix Switch and Bait Masters

SWITCH AND BAIT CO. Terminix is by far the largest rip off company I have ever used.I had a inspection, it was set up my my real estate agent. After there so called bargain inspection (that was the sales mans response to my complaint )I charged you only $100 for the inspection. So he did. Then he gave a bid for the work to do, I used him for only one of the iteams as it was a Condo and all else was covered by HOA. They added $1000.00 to the $450.00 bid. The work was just what the bid said, nothing was found different then bid. BUT $1000.00 WAS ADDED . That would have been $450.oo a hr. KARMA IS A COMPANY THAT BELLYS UP.

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Terminix Questionable Business Ethics

Terminix is all about the bottom line: MONEY. Here are some examples:
* As a former service manager, I can tell you that pesticides are rationed according to how well the branch is doing financially (so, for example, many times your pest control technician doesn't have enough pesticides to properly treat your problem because it's not cost effective for the branch to buy the stuff)
* It's all about dollars per hour. Every single morning, the branch manager meets with his service managers about how the pest control technicians did the previous day in terms of time spent on service calls vs. dollars earned. If a technician spends too much time at your house, the managers will know it. When I was a manager, we wanted to see a technician spend no more than 15 minutes per service call. This, of course, is not at all sufficient. It takes at least 15 minutes just to inspect the premises for pest problems, let alone treating any infestations
* The technicians are improperly trained. There is such a high rate of technician turnover at Terminix that new employees are rushed through the pest control and safety "training". This mainly consists of watching a bunch of videos. Then, the new technicians will be tutored on exactly what is on the pest control certification test required by the state. They will be taught, in essence, how to beat the test but they won't really know anything about pest control when it's over. A popular saying among Terminix service managers is that their pest control technicians take the "spray and pray" approach to pest control. You don't want that. You want someone who knows how to identify pests and their behaviors before determining the best way to get rid of them.
* Termite sales people are taught how to mislead you, scare you, and otherwise suggest that you have termites in order to get you to pay large amounts of money to treat the "termite infestation" that you allegedly have. If a Terminix sales person says you have termites, call a second company and tell them that Terminix said that you have termites and you want another opinion. The second company will likely tell you the truth if Terminix is lying- mainly because every pest control company hates Terminix. We used to have sales people that took live termites to people's houses, hidden in a jar, and show then show them to the customer as proof that they had a problem. Totally unethical.
* Don't buy the Sentricon termite bait stations. It's a waste of money and it is not at all effective. They do not draw termites to them- the only termites that get in there are the ones that happen to be burrowing right near the bait stations. Other termites could just as easily be drawn to the wood of your house. It's a scam.
* Always - ALWAYS - be home when Terminix pays you a service call. They will try to convince you to take the service when you're not home. Don't let them. The technician will come there, do nothing, sign the paperwork and put it in your door.
* When you cancel your account, get it in writing. If necessary, drive to the branch location and make the customer service rep give you a copy of the canceled contract. Terminix is notorious for continuing service, saying it was a misunderstanding, and then sending you to collection when you refuse to pay for service that you did not want because you had already been assured that your account was cancelled.
* Area managers and Branch managers are encouraged, and shown how to, refuse to compensate you for any damages your house incurs from termites- even though you are supposedly covered under their "guarantee".

In short, Terminix is not only the most unethical company I have ever had the displeasure of working for, but they are well known to their competitors in the pest control industry as being the most underhanded company out there. STAY FAR, FAR AWAY

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Terminix Rude service

We (my family) currently use Terminix in Texas at our family vacation home, and we are happy with the technician and the service. My husband and I recently scheduled an appointment in California at our home.

When I contacted Terminix initially, I advised them that we were having problems with ants, and another bug common to the area, known as a “wind spider.” The “wind spiders” have been on the ground and on the exterior walls of the house. Since one of the “wind spiders” found its way into our bedroom, we decided to call and have our home treated. Terminix advised me that they employed entomologists, and that their field technicians were very knowledgeable. Terminix stressed “customized solutions.”

When the technician (Jason) arrived he seemed hurried and asked what bugs we were having problems with? We explained the problem with the ants and the bug “wind spider.” He said he could spray for ants and said, “I have been doing this a long time…I haven’t heard of that other one.” I told him ants weren’t the biggest problem, they were equal to the problem with the “wind spider.” I told him Terminix ensured that the technician would know how to treat the bugs. I further informed him that prior to his arrival, I used Google to research the name “wind spider” and hundreds of photographs and information were available. He said, “Terminix will promise you the world...but in reality we get out here and it’s a different story.” He didn’t have any interest in figuring out how to rid our property of this insect.

I then told him Terminix uses some sort of a gel based solution to kill the bugs and scorpions in Texas and asked him if he knew about that solution, since it might be able to be used for this “wind spider.” He said, “I don’t know what they are doing in Dallas!” Our home is not in Dallas and this is just another example of his poor attitude and representation of Terminix.

At that point we weren’t willing to sign a yearlong contract, or even have the technician treat the house at all.

I called Terminix on the toll free number after he left, to complain about the service and the technician. I was informed that his direct supervisors were either Randy or Ron. Terminix said they would leave a message for his supervisors. Since I did not get a call back on Monday, I called Terminix back on Tuesday October 5th. I left another similar message. On Thursday October 7th I called Terminix again since I had not yet received a call. On Friday Ron called me and I spoke to him about the incident.

Unfortunately you have an employee that is poor representation of Terminix.

Ironically later in the day on the Saturday that your technician was at our house, I met an exterminator at a local gas station. He was in his work truck with the name of his company on the side. I asked him if he had a business card and asked him if he knew what a “wind spider” was. He said that indeed he did.

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12345po
West Chicago, US
Dec 12, 2011 4:08 pm EST

Horrible cumstomer service. Used them for 5 years and their guys were great until lately but the customer service was horrible. Don't expect call backs or proper service. They sent a man to my house over and over after I asked for him to stay away. He was rude and did not complete his work ever. Don't trust them.

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never again
Colorado Springs, US
Mar 13, 2011 10:18 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Unfortunately this bad attitude with "jason" is more the norm for Terminix. I know, I was employed there for 2 horrible years. The salesmen don't communicate with the technicians, ad 98% of the time when I got to a customers home the resident would say "Well the salesman said you were going to do ..." (fill in the blank). We never had the proper equipment such as ladders, drills, etc to do the new start properly. There was also little to no training of techs. Their school of training was to have the new guy "ride" with a tech, ANY tech for a week, then tah dah! The new guy would be "signed off" and then assigned his or her own route. Dont be so hard on the tech. Its because of those corporate snobs at "Service the Master" that are greedy and don't want to spend any money to do the training, supply the proper equipment, or to do the job right in the first place. After seeing this kind of ### happen for 2 long years and seeing the customers get cheated, I finally walked out. I went to work for another exterminating company that did everything to make their employees happy. That in turn would make the employees want to provide good service and take care of the customers. Avoid Terminix, ServiceMaster, Merry Maids, Tru-Green Chemlawn, and American Home Shield at all costs. Service"the"Master owns all of them. The service from all of these companies I listed here are as bad if not worse for customer service for Terminix. I tried to use Chemlawn on more than one occasion, and thie service was worse than poor...I was stood up numerous times, and one time when I was stood up, I called them, and it turned out that the tech who had a confirmed appt at my home for 5:30 pm not only stood me up, but he had shoved my invoice under his truck seat, and told the manager he was done for the day. Pretty sad, when the manger has to tell the customerthat the tech lied and shoved your service invoice UNDER the seat. They found it there when they inspected his vehicle.

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Consumers Take Care
, US
Nov 10, 2010 3:33 pm EST
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yes, I just got off the phone with Terminix, the local Palestine, TX office to complain about a constant harrassment for an invoice of $146.14 for service never provided. The girl in billing was rude and sarcastic; obviously she is used to getting away with her attitude. I asked for her supervisor, she put me on hold and got back 4 minutes later saying she wasn't available. When I asked for the name of the boss, she snapped his name out to me. Of course she said she was not obligated to provide her full name for me to make a complaint.
I cancelled their service over 6 months ago becasue they never show up, they do a horrible job and when I didn't want to renew a termite contract, they had an 800 number call me 2 times a day non-stop telling me I need to renew. Even after getting someone on the phone from the call center and asking them to please discontinue calling me, the calls just kept coming. I would not recommend Terminix to a dog that had fleas, let alone someone with a property of 5 major structures such as mine. Hooray for the bugs and spiders! If you have Terminix from Palestine, Texas; they are some happy bugs knowing that they will always win.

Terminix In-depth Review

Overview of Terminix: Terminix is a well-established pest control company that has been providing services for many years. They are known for their expertise in eliminating a wide range of pests and ensuring a pest-free environment for their customers.

Services Offered: Terminix offers a comprehensive range of pest control services, including termite control, bed bug treatment, mosquito control, rodent control, and general pest control. They have a team of trained professionals who use advanced techniques and products to effectively eliminate pests from residential and commercial properties.

Service Quality and Effectiveness: Terminix is highly regarded for the quality and effectiveness of their services. Their technicians are skilled and experienced in identifying and treating pest infestations. They use safe and environmentally friendly methods to ensure the best results without causing harm to humans or pets.

Customer Service and Support: Terminix is committed to providing excellent customer service and support. Their customer service team is responsive and knowledgeable, addressing any concerns or queries promptly. They also offer follow-up visits to ensure customer satisfaction and provide ongoing support.

Pricing and Value for Money: While Terminix's pricing may vary depending on the type and extent of the pest problem, they offer competitive rates for their services. Considering the quality of their work and the long-term benefits of pest control, their services provide good value for money.

Professionalism and Expertise: Terminix is known for its professionalism and expertise in the field of pest control. Their technicians undergo rigorous training and stay updated with the latest industry practices. They are equipped with the knowledge and skills to handle any pest-related issue efficiently.

Availability and Response Time: Terminix understands the urgency of pest control needs and strives to provide prompt service. They have a wide network of branches, ensuring availability in many areas. Their response time is generally quick, and they prioritize urgent cases to provide immediate assistance.

Reputation and Trustworthiness: Terminix has built a strong reputation for being a trustworthy and reliable pest control company. They have a proven track record of successfully eliminating pests and ensuring customer satisfaction. Their commitment to ethical practices and transparency has earned them the trust of their customers.

Online Presence and User Experience: Terminix has a user-friendly website that provides detailed information about their services, pricing, and contact details. The website also features helpful resources and tips for pest prevention. They have a strong online presence with positive customer reviews and ratings on various platforms.

Additional Features and Benefits: In addition to their pest control services, Terminix offers additional features and benefits such as free inspections, customized treatment plans, and guarantees for certain services. They also provide ongoing monitoring and maintenance to ensure long-term pest control.

Customer Reviews and Testimonials: Customers have expressed their satisfaction with Terminix's services through positive reviews and testimonials. Many have praised their professionalism, effectiveness, and friendly customer service. These reviews serve as a testament to the company's commitment to customer satisfaction.

Comparison with Competitors: When compared to competitors, Terminix stands out for its comprehensive range of services, expertise, and reputation. They have a strong presence in the industry and are known for their reliable and effective pest control solutions.

Conclusion and Recommendation: Terminix is a highly recommended pest control company that offers a wide range of services, excellent customer support, and effective pest control solutions. Their professionalism, expertise, and commitment to customer satisfaction make them a top choice for anyone in need of pest control services.

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