teresa hawkdidn't load properly /was charged

I tried to download renewal for nortons and it said it went thru but when I tried to look at it it said it was not downloaded . So I had to go buy one at the store and put it on my computer. I would like to be remebursed for the charges to my credit card. $59.See Top 10 Worst Companies in Petersburg, WV99. If you need a copy of my receipt for when I purchased it at the store days later I will be happy to mail it to you. You have all my credit card information. 6/13/09 was when my mastercard was charged. thank you.
my e-mail is [protected]

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