TequileriaPoor customer service

The server (Raphael) was pleasant when he took the drink order and returned with the drink to take my meal order. He did NOT return to the table until I asked another server to inform my server that I wanted the check.

I ordered a margarita and there wasn't an offer of water, nor was water brought to the table. He didn't check on me once. This is completely unacceptable. As a former server, I fully understand behind "swamped", "in the weeds, " etc., however. It did not appear to be the case for Raphael as he attended to other tables.

I tipped Raphael 15% not because the service was good, but to the demonstrate the courtesy he unfortunately did not extend to me. It is my hope that this communication is forwarded to him so that he will improve the service he provides to all patrons.

Jan 13, 2017

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