This has NOTHING to do with Telus' sevice! This is them having to send the item to a central repair location and your phone is in queue, sorry, but you have to wait your turn, as you do in your everyday life! It is a well known fact, if ONLY you had done SOME research, that the LG Chocolate phone, both slider and flip, are absolute pieces of crap, so you have no one to blame but yourself. Just b/c a phone seems great, you must always research it's user's feedback, both online and in store. Sorry man but you are sour for your own fault!
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