TELUS review: very, very unhappy customer! 116

I cancelled my landline service with Telus in on Jan 31, 2009.Since I had a probalem getting the service hooked up in Sept, 2008, took them 14 days took to connect me.I checked to make sure the phone was no longer in service. 11/2 months later I find that I am being charged for a phone that is not in service.I cancell the phone a second time in March, but find out 2 days later they didnt cancell my internet.When cancelling your service dont expect the operators to know that also means your internet.You must also be aware that Telus has fired all their supervisors, as a was unable to speck to one.
The operator all have different stories, so when dealing with a phone probalem try a couple operators.
Mr Yoerger

I chose Telus' $20 for 200 minute plan in a 3 year contract (and a Motorola Razr2 PCS phone). I also agreed to try out some additional options like web access and text messaging knowing that each time "I used those options" there would be a charge but I wanted these options in case I needed to download updates from the web or if I wanted to send a text message. Unknown to me, simply by agreeing to have web access, Telus took it upon themselves to send my phone web update requests so each time I used my cell phone, it would check the web for updates and simply by agreeing to text messaging, Telus decided to send me daily informational text messages each of which cost me an additional $1.00. I was not a heavy cell phone user but I typically used my phone 3 or 4 times a month and I never sent a text message or checked the web myself but my monthly bills were close to $70.00 for this $20/200 plan. That is gouging the customer.

I agree with this complaint. Don't buy or deal with Telus. I had a HTC Touch Diamond. After 4 months it became defective. Not only were they unwilling to help me with this problem, I was followed outside the store by a Telus representative, and assaulted physically outside of my car. After contacting Telus about this, they offered to SELL me something to make up for it... I mean a Sales pitch after being assaulted? After this was unsatisfactory I requested to terminate the contract, and was told, sorry but there's nothing we can do for you about that. Now I am seeking legal representation for this circumstance.

Telus are thieves, and criminals, and they feel they can abuse their customers both verbally and physically and nothing is being done to stop this.

Well, I can echo much of the same sentiments, including being assaulted outside of a Telus store, by a Telus store representative. After phoning telus about this problem (after originally attempting to have my broken phone warrantied) I was offered a sales pitch of all things, on how they could SELL me something to make up for it. They refused to terminate the contract, and a DM in Calgary office by the name of Deanna advised me before I even mentioned something, to just go ahead and get a lawyer. So I am. And that is what I encourage anyone to do. Don't deal with this company, they are borderline criminal, and to be assaulted by their staff, and still have nothing done about it is testament to their operational concerns

Check out my Telus complaint it is funny on how they are all relating to the same/similar topics:S

I also have a telus cell phone that I have had for a year, and it is the worst phone I have even owned. About a month ago the people at telus hung up on me after putting me on hold and transferring me several times about a problem that I had concerning their services and billing. I have just recently been looking for a new phone, and once I do, I will as well be bocotting them, and if anyone asks my advice, I will tell them to stay away from telus. They have the worst attidudes and are very accustitive, the phones themselves are terrible, and the company in all is a joke. They scam people and I advise anyone with a telus phone to buy a new phone.

OK, Telus decieved me, I signed up for internet and digital TV "Yes, sir it's a 6 megaBit connection" too bad NO, NONE, ZERO, mention was made that it shares bandwidth with the TV, (dropping to 2.7 megaBit or or 270 Kbytes a second) that's like a 28.8 dial up modem from 12 years ago.

Now I'm stuck with this damn connection that is about 1/4 of the 10 Megabit connection (that's 1.2 Megabytes a second) 8 bits in a byte, but it seems most sales people have NO clue! I had with shaw, and NO slowdown if your using the TV.

The only "Good" side is I get 3 months free (and the a $120.00 fee for canceling the contract early) hell considering the Sales people assured me of connection speed, I wonder if this contract could be void?
he doubt that, I'm sure their is some micro-text someplace that says " your speed sucks? while TOO BAD, we sold you the set up "as is".

Bottom Line, Not only should you AVOID telus like the plague, but tell ALL of your friends, Post it EVERYWHERE. I want this company to DIE.

*cheers*

I have two complains about Telus. First, their customer service representatives are incompetent and make too many mistakes. I've spoken to them on several occasions to add or change features my plan and on every occasion, they made numerous mistakes. Second, their long distance plan is way too expensive and complicated.

I'm in Ontario and pay $30 to have "unlimited long distance in Canada". A small print on the contract says this is tied to local airtime, so I need to pay $40 to get 100 local minutes. Effectively, my "unlimited long distance" time is limited to 100 minutes a month. This is false advertising and robbery since it effectively works out to be $0.70/minute.

I run a small business from home and only need the cell phone for long distance calls when I'm on the road (4-6 days a month). I have an IP phone at home which I pay $40/month for REAL unlimited long distance anywhere in Canada and the US.

Why can't Telus make a long distance plan as simple as the IP or even a home phone plan? Your long distance plan is flagrant highway robbery.

Unhappy Ontario Customer.

I have an HTC Touch phone. I got it in September 2008, the first week has to be replaced for new one because it was not working. Since them on and of with Telus Data Technical Service because the phone would not receive emails, would not send emails, froze and all at the same time. Last December 2008 the phone stop sending and receiving emails, technical service worked for over a week without a solution after 5 or 6 calls and several hours every time on the phone doing this and that without results.
Lately the phone stop again sending and receiving emails after about 5 days technical service solved the problem yesterday night, or at least we thought so at that time, only to find out this morning that all my contacts and appointments had disappeared.
After calling technical service they actually said that it was my fault because I did not backed up the phone. They offer some credits toward changing the HTC for another data or Black Berry phone but I would have to pay between 150 and 250 depending on the model I choose. The other choice they gave me was to replace a phone for another HTC Touch (because mine was still in warranty). They said that if I want to do that just to go the Best Buy store where I initially bought my phone.
I went to Best Buy just to find out that they cannot change phones in warranty. They would sell me another phone but I have to pay for it. They forwarded me to a Telus authorized retailer where I was told that I can replace the phone but it would take a week and if I want to do it right away it would cost me CAD 50.00 for the urgency. Unbeliveble! even if they have the phone I have to wait a week for a replacement or pay to get it right away!
Something is extremely wrong at Telus.
I know that this sound funny but believe me it is not. I hope that somebody in Telus read this post and solve this problem right away.

yeha Rogers required me $100 deposit for security and Telus wanted 1 thousand dollers sine 3 yrs now I am sick of it and I will never pay 1 thousand dollers and bell wanted $600 I said for get it.

I don't understand this "it's not Telus, it's the hardware they use" argument. It doesn't make any sense. Telus has some say in what hardware they get and what hardware they don't get. They have a dedicated team that decides which phones to introduce and they even have 'agreement terms' that stipulate certain criterion (i.e. screen size, wifi support or not, refurbished etcc..) and I have noticed lately that Telus has been in the refurbished business while not disclosing this fact to their customers. This is a poor choice of hardware and IT DOES NOT reflect positively on Telus mobility whatsoever. And that nonsense 'car' argument I heard.. is ridiculous. Filling up your car with bad gas has nothing to do with the problem that customers are voicing in this forum. The proper analogy would be 'ford deciding to use bad engines on their vehicles..' because Telus dicatates what phones they use.. not the customer. The customer assumes that the hardware is good and as this forum reflects.. it's very often not the case that the hardware is good. Also, it should not be hard to understand that 'even if you argue that the hardware and the service are two different things' then Telus must necessarily make this VERY CLEAR when they advertise their products. Fact of the matter is that they don't because it's much easier to deal with swapping crappy phones then to admit to thousands of subscribers that their networks are terrible. If they did the latter, you would have a huge class action suit, with a very easy cause for action.. and (crossing my fingers) a bankrupt company..for crook-like policies and services.

I left Telus a month ago, went to Virgin (who are awesome by the way), and the same thing happened to me. I could not text to Telus customers after porting my phone number. Virgin reps say this is an increasing problem and every person I text on Telus has to call individually to complain and get Telus to allow communications. They have been trying to get Telus to fix this, but as you can emagine, it's not happening... I called Telus myself and they played dumb and said, "well, you are no longer a customer, so we can't help you. Contact your service provider." I've contacted the Better Business Bureau and hope Jovana and everyone else who has had this problem to also file a complaint with the BBB. This is such poor taste and bad business ethic. Not sorry I left Telus, sorry I still have to deal with them.

I had telus for over ayear and i can easily say that i have never been this "pissed off" by any wireless company. Not only are their operators rude, they are at times completey clueless on their OWN company polices. After being on hold for 15 minutes i would like to ALEAST talk to someone who knows what the hell they are talking about. My first issues with telus started when i bought my first teluse phone i was told that my mothly plan would be 35 dollars with tax but i was ALWAYS overcharged and i found my self calling into customer service almost every month trying to get them to take these random charges off my bill and almost each time i would have to call at least 2 times. After that i momentary switch to fido and then back to telus (big mistake). FIRST OF ALL i decided that this time i would go pay as you go so i wouldnt get ripped off every month but the activation was the biggest hassle. I tried doing it on the phone and i was told that it would be 30 dollars over the phone and 10 online...TO BAD THEIR ONLINE SYSTEM NEVER WORKS. It took me almost a week and a half for me to get my phone activated and worst of all was that evertime i called i would be told to call back another day just so they wouldn't have to deal with me and someone else could...well ### you! After having the phone for less the 6 months i was absolutly feed up and decided to switch to virgin mobile. I ported over my number but it took telus almost a week to send virgin my information so that they could complete the port. The thing that pissed my off the most was after my number was ported telus restricted my number so i could no longer text any telus phones. So to all my firends it just looked like i wasnt texting them back...thanks. So i called telus and i got the RUDEST person ever. He told me to call virgin and basically yelled at me. Its like im the customer you work for me...

all in all ... i have now completely boycoted telus and anything to do with time
worst customer service of my life

I agree with the above posting! Same thing happened to me! I think Telus has ripped me off and they will not compensate me in ANY wat! they beat around the bush all day long and noone will take responsibility! If I screwed up at work this bad I would be fired! They were also rude to me AND hung up on me. One person, Adam gave me his worker I.D #, with no problems yet this ### named Erin REFUSED to give me any information about her or her boss. This company is VERY unprofessional and rude! Whatever happened to "the customer is always right"? Telus does not believe in this! They believe in ###ing everyone who gets in the way or who purchases products from them!

I purchased a telus pay and talk phone today. when i got it registered, it did not work. i was on hold for about a half hour, then this guy from the phillipines told me it would work in 2 hours...that was at 3:00 p.m. it is now 7:27p.m and it still does not work and there is no compensation for this! what type of business is this? TELUS CAN GO TO HELL! TELUS IS A SCAM AND THEY RIP PEOPLE OFF!

I've been with Telus for years in Alberta. When I recently bought a new phone with a 3 year contract they informed me that there would be no problem switching my plan to Peterborough, Ontario, as I knew I would be moving there to go to school.
Now I'm here and I can't even use my phone. I get no service at my home, school or anywhere even near the area.
I've called "client care" spoken to senior techs and they have offered me no help, but say I have to keep paying for a phone that is useless to me or pay $560! to get out of the contract! This is absurd! I bought the phone beause I need the phone! So basically I am forced to pay for this for the next year and a half but I can't even use the thing.
I wonder if I were to buy a phone here would they inform me first that I wouldn't be able to use it at home or school? Doubt it. Ive missed phone calls for job related things and I can't even pick up my messages with no service!

Telus should take responsibility for their poor service and customer care instead of forcing us to pay for ### phones!

i ordered a dvd of the internet and i got screwed over! i mean i use two different names on the shipping and billing address and they told me that i had to very the information on my credit card in order to have it shipped! What the hell does that has to do with the address?!

All you need to do is call and simply ask what company they use for deliveries, then call that company and ask them to track it. Telus MUST track items such as computers, which I was unaware Telus sold. If they track a $100 cell phone then I should think they track a computer! Or you can always call Telus and ask to speak to a manager/supervisor and ask them to please try to figure out what happened. Good luck!

FYI the phone isn't FREE it's FREE on a 3 year contract, the phone does cost money you know so by cancelling your contact they charge you a fee. Any one of us who has a cell phone knows that. Grow up and take some responsibility.

I love reading all the different complaints at this place, I don't know where people's heads are at geez.

So yesterday i put 20$ on my telus cellular phone, and i put 10$ unlimited text i have not used my phone besides text.. and randomly i go and try to send a text and i get a text saying sorry your account is currently zero
my telus number is [protected]
i suggest you fix this problem, i want my 10$ put back on my phone.. plus i want my unlimited text back.
and considering this happened a month ago and i did not complain cause i didnt have the patience nor the time
i want unlimited incoming calling, and unlimited nights and weekends for free!

TELUS is the worst cellular company i have ever dealt with in my entire life. They suspended my account twice a month claiming it was accidental then went on and charged me $35 to reactivate my account which had my phone my husbands phone and my sons phone so that $35 times 3 and they wouldn't waive the fee even though it was their fault. Then they suspended my account because they received my payment one day late even though it was on time but the bank sent it to them like 10 days after i paid it. It finally got to the point that i requested my service be suspended but instead they terminated my account charging me $500 per phone even though i never asked for the the phones to be terminated within their system. And if that wasn't enough they charged all kinds of stuff to these phones(account) after the termination bringing my balance to $3200 and then after sending me the bill i freaked on them so they sent my account to a collection agency claiming i hadn't paid my bill in a yr. What company would keep you around if you never paid your bill for a yr i wish i didn't have to pay a bill for a yr. This company makes me sick. I have since filed a law suit against the company to prove my case as i don't owe that much money, the total i owe is $300 not $3100.

DON'T EVER USE TELUS DON'T TELL YOUR FRIENDS TO GET TELUS AVOID TELUS AT ALL COSTS AND USE A RELIABLE CELLULAR COMPANY LIKE FIDO OR ROGERS.

I am 61 years old and even I am impatient with how slowly I can access my internet with my over $100.00+ bill each month. I actually find the most annoyance is that I can tell a salesperson at my door to go away but Telus expects me to pay for yet another service to get rid of callers I don't want and I still get to pay for them. Oh Yes I could pay another fee for 12 callers to be blocked. Getting to the point of my Grandma's era she just wrote letters.

My telus phone is not recieving text messages?
And im sick of wasteing half an hour on the phone with you to find out things that go wrong like once a month.
I would like it fixed?

Ontario Wireless Telus fraud altert. Becareful of any dealings or purchases from this Telus Authorized dealer, you may think your getting solid goods authorized by Telus (HO) infact you could get ANYTHING including grey market phones, unlocked phones, pirate stuff and so on - and for phone plans...they will try to sweet talk you out of anything you are interested in, and substitute that with one of there 'special' plans... My advise is to purchase from a Corporate Telus store - or go to a competitor..

^Also I forgot to add that my name is on the account so it wasnt like the guy was just going to have some random sign a form.

I have recently being trying to get Telus TV.. actually recently is a joke. I have been trying to get hooked with Telus TV for at least 4 months now. They have a basic package that allows you to pick and choose some channels which appealed to me cuz I do not watch very much of it blah blah blah. Anyways, I canceled my old service when I was told that it was in my area and I could get it right away. After I did this and phoned back to setup an appointment I was informed by another person at Telus that it was not in my area and that I would have to wait, but they would put me on a waiting list and call as soon as it was in the area. I was not going to sign up with my old provider just for a couple of months so I thought whatever.
About 2-3months went by and I phoned in on an unrelated problem with my internet, and off handedly also asked how I was doing on the waiting list. The person said that Telus TV was in the area and informed me I was not a waiting list... wtf? So, whatever I shrugged it off as just one idiot and setup a date to get it installed. Wait another month or so and rearrange my schedule as Telus employees only work bank hours (so basically I have to bend over backwards so I can give them my money?) only to have the guy show up and tell me that because I was not the principal account holder that he could not continue on with the install... I have never had this problem or even heard of this before with any other company (even when I phoned to complain the support staff at Telus thought it was strange). So basically I waited 3-4months for some guy to show up and decide he didn't feel like working anymore. After which I have complained a few times to Telus sales and higher up tiers in the system only to have people tell that they will call me back with a new date for install and then never do.
All this pretty much leaves me to believe that Telus hires only incompetent people. I would suggest that anyone ever thinking of dealing them and to not waste there time or money. Go elsewhere please as Telus obviously is making so much money that they do not even have to consider giving good customer support.

I hate Telus.
Wow. Service is ###. Phones are ###. Overall its ###.
You have to buy your ringtones, unlike rogers or bell you cant set your mp3s as ringtones, Instead you pay $3.50 plus another download fee of $.50 plus your internet usage on your phone which costs more than the damn ringtone.
My phone was already serviced and it didnt get repaired. same ### phone... They told me it got a new software system... no.. they lied.. it was the same phone

If there is anyone out there looking to buy a cell phone, BUY ROGERS OR BELL!

DO NOT GO TELUS! YOU WILL REGRET IT..

My Telus T.V., Phone, internet was cancelled on Sept.18th because I was moving to B.C. They told me there would be a cancelation fee of $450.00,Which was fine. When I got out here I received a bill of $450.00, which included the rest of what I owed on my bill. A week later I got a bill for $800.00 So I tried getting a hold of someone to talk to, which took me forever. Finally I got a hold of someone and they told me that with all the disconnection fees and with my last bill that it did come to $800.00 and some. Which is a crock of do do. I will never go to telus again. !

I am not satisfied at all with the service that Telus provides. First of all, my blue tooth doesn't work and when I called in to ask about this matter they said how its a copyright issue with the government and that's why I can't send ring tones and pictures. Meanwhile, rogers, Fido and other phone companies have working blue tooth. This just proves that Telus wants you to buy their ring tones and pictures. They always want to eat your money. Second off, I kept calling in about 6 times that my cellular phone did not clearly receive calls. I would have to text my contacts in order to tell them the call wasn't clear. Telus did not fix this issue and I've been a client for 4 years now. The stupid thing i did was renew my account. I regret being with Telus and I'm just waiting for my contract to finish so I can leave Telus. I wouldn't recommend Telus to anybody. There phone service is not up to par as they make it seem.

Telus service is the worst around. I have recently moved to my acreage and have been fighting with Telus to get a land line installed. This has been going on for over a year. They want information, but never notify you right away. The latest with them is the address to where I live. It took them 2 weeks to let me know they needed this, after giving them the legal land description. I am currently running off a cell phone, which the reception is the greatest out there. If there ever was an emergency, how the hell am I supposed to get a hold of anyone. Not only that, I cannot get internet until I have a land line. In my opinion, Telus is not the greatest company to deal with.

Does anyone know who one can contact to make a direct complaint, as I am tired of being on hold and getting the run around.

I hate telus.. they are the worst place ever.. as soon as my contract is up im out of here i cant stand it anymore they are rude everyone is.. we do not have a recorder on here.. nothing is free at all.. problems with the phones occur a lot.. like you cant even preview a ringtone until you buy it.. and you have to buy it.. other companies have sites where it sends them free to their phone.. telus is a rip off.. nothing but problems with them.. save yourself the trouble and go somewhere else.. and even if you have warranty on a phone and something happens its an arguement to get it fixed or replaced.. most time you don't you have to buy a brand new phone that has to be over $120.. it sucks I HATE TELUS RETIRE ALREADY!

Everybody which are complaining about their phones make me laugh. If you buy a car and you got to put gas on it with Shell and the gaz has a problem, will you go to your car company complaining about the gaz or you will go to Shell? Same damn thing with a phone, it's not Telus which is making the phone but the company itself... think about it before complaining on something.

I bought a htc pda from telus on june 24 2007. It worked with a few glitches here or there, turning off and on on its own, freezing etc. Then suddenly the phone just would not turn on at all. I went into a telus store only to be asked repeatedly if " i used my phone in the shower...". Apparently, i had exposed my phone to moisture and was s.o.l and would have to pay to replace it! I am telling you with all honesty i have never exposed that phone to moisture. I was in tears begging telus associates to believe that i had not exposed my phone to moisture. I am a 27 year old business owner and i was insulted by the treatment i got. The staff was rude and accusatory. I was being convinced to give my "broken" phone to telus and pay 125$ for a new one! (i just paid full price two months ago for a new one! )when i asked if i could receive a diagnostic of the problem or notified if it could be fixed i was told "no". Now, someone help me here: why would i hand off a phone i paid full price for and am sure i did not damage, only to never see it again or told what exactly the issue was? What if they discover a defect? What if i can be refunded for my troubles? It all seems very shady to me. I suspect i was sold a refurbished phone and in turn my phone would probably be resold once they fix whatever the problem is. In the meantime my hard earned money is being spent replacing a phone i didn't break in the first place. I am still seeking some advice i can trust and am phone less. If anyone has any advice on how to get this resolved that'd be great. I will keep you posted!

I hate telus, worst telephone company in Canada, their operators are rude, the whole company sucks.

I was sacked by telus as a customer, I had a talk Halifax plan was with Telus for over 9 years, tried to get a PDA phone to work in Halifax, had great email and internet,but terrible audio or voice quality tried many many phones even BB phones but voice quality was nasty. So this afternoon one of the senior management people called on my phone and told me i was not allowed in any of their corp stores in Nova Scotia She screamed at me for over 1/2 hour, i asked her what had happened,still dont know, i didnt threaten any employee nor throw my phone or kick nor put my fist threw any walls, but i am now not allowed in any corp stores in Nova Scotia.. Also she cancelled my plan which one cant get any more, i took my business to another carrier. My bill was always paid never left owing any money, this is the way Telus treats its customers like top bananas, their service SUCKS!

Please understand that there is no such thing as a " Telus Phone" as Telus does not make Cell Phones, nor does Telus take responsibility for the phones either. Everything, even the repairs, are handled by the Manufacture.