TELUS review: very, very unhappy customer! 116

I purchased a Telus cell phone and I activiated the phone on line. I purchased a pay as you go account but since I had given my credit card information Telus has decided to charge me the maximum allowable costs. I had registered to be notifiedn of when I need to add more funds to the account but Telus decided to do it at an extra ordinary rate for me

As well, I spent 2 hours on the phone with thier callcentre and was sent up to their support team - a Melissa disconnected the phone and a simone had absolutley no idea what she was speaking about - in fact I believe they keep you on the phone just to frustrate you

Simone says - I understand how frustrated you are - she is paid to do this and does not know at all what she is doing - this is the responsibiity of Telus

2 words for TELUS: NEVER AGAIN!
Communication should be removed from their name.

Talked me into getting the "FREE" for a limited time bundle, said I could cancel at any time, then when I tried to cancel they would not respond to emails and would put me on hold for long periods of time and then disconnect the calls. This happened to me repeatedly over a 5 month time frame.
Today I called and spoke to 4 different people, going throught the whole issue over and over only to get hung up on (after an hour of being on the phone.) This includes "Supervisors-who are always busy according to the phone reps. They disconnect too. They will ask you redundant questions (to appear as though they are trying to solve the problem) such as asking you to repeat your account information; they even asked me for my phone number several times-ha! Then you are transferred and put on hold again & again.
By the way it took them 5 months to remove the bundle($41/month) and I never was reimbursed for this. I just can't face the thought of trying to get my money back...I've wasted too much time already.
GOOD RIDDANCE TELUS...HELLO SHAW!
I consider myself to be a calm & rational person when dealing with problems and have never experienced such immature business practices before in my life.

(For the record this is the only bad review I've ever written...so you can see how steaming mad I am about this.)

My husband and I had 3 different cell phone accounts with Telus Mobility. Although we paid regularly on our accounts we had an unfortunate lack of income as my husband is truck driver. Even though we called Telus "customer service? to report our misfortune and make other arrangements for payment, it fell upon deaf and arrogant ears. Telus cancelled our service and now we are being constantly harrassed by a collection agency. We are being forced to pay for the remaining period of the contracts on each phone.

We tried to cancel our contracts but the company just told us that we signed the contract, we owe them and too bad for us. For heaven's sake, even Ontario Hydro gave us a helping hand so that we could get back on our feet, but not Telus. The Hydro company even told me that we had an excellent payment record and that she could do something for me. It amounted to some added interest but that was fine by us.

NOW we are receiving threatening phone calls from a credit agency and of course our credit rating has taken a dive.

To anyone reading this message, PLEASE DO NOT SIGN A CONTRACT WITH TELUS UNLESS YOU KNOW YOUR FUTURE IS SAFE FOR THE NEXT THREE YEARS ! We did not know that we would have some unfortunate problems with income for a short time, enough to mess up all of our bills and please give this a really big think before you do sign up. Just because Telus offers phones for free, believe me, they come at a price !

Telus is the worst, most poorly equipped phone company. Not only they don't have the latest and greatest but their stupid phones all have changed menus to their incredibly ugly telus menu icons, they just could not be worse. Phones are poor, selection is poor. Service is expensive. Customer service is extremely unhelpful. AND MOST OF ALL, BEWARE OF SAMSUNG PHONES, not only from Telus but in general, they are the ugliest, most counterintuitive, user unfriendly, crappy, disfunctional, slow phones this planet has ever seen. Fool me once, shame on you, fool me twice, shame on me they say... I will not be fooled twice, no more samsung, no more Telus! THEY BOTH SUCK BIG TIME!

Several weeks ago, I decided to switch to Shaw after many years of being an unhappy Telus customer. Upon cancelling my service, I was surprised to learn that I would be charged a $120 fee for breaking my contract even though my contract should have expired several months prior.

Let me explain...

I entered my most recent three-year contract with Telus in spring 2006. In February 2010, soon after a Telus agent "tweaked" my service to save me about a dollar a month, I received a friendly letter from Telus thanking me for locking in to a new three-year term.

I called customer service, where a friendly female agent insisted she didn't know why a new contract would have been initiated. She assured me she'd remove the three-year obligation from my account.

Imagine my frustration when I was suddenly charged $120 for breaking a contract that I was assured didn't exist!

Several calls to customer service went nowhere. Neither did my first chat with a agent in "Loyalty and Retention."

But it was my second call to L&R that truly revealed how little Telus respected me as a customer.

After reviewing "every phone call I'd ever made to Telus, " the gentleman stated matter-of-factly that there was no record of the call I'd made to protest the new contract. He did, however, see quite clearly that I'd entered a three-year contract in February and would have been told so at the time (I wasn't).

It seemed convenient, I replied, that the only phone call he couldn't find on my extensive file was the one that would corroborate my story. He said nothing. I expressed my frustration and asked if he was basically saying, "Telus wins and you lose." His reply? "Well, I wouldn't use those exact words. But . . ."

I sent a letter to CEO Darren Entiwstle and to Telus customer service. No replies from either. Then, the other day, I received a letter form a collections agency. Nice.

At Telus, the future may be friendly but they sure as heck ain't

the disconneced my phone wanted money for using theweb browsing when it was free after four days the phone was reconnect i was miss lead and should be not heald on the three year contract but month to month and afree phone

I have been a long time customer of Telus Mobility. I had a great plan on my phone but of course if I wanted to update my phone I had to change my plan. I was willing to do this for one reason only. I was offered a great plan at a great price. Well I guess if it's sounds to good to be true it must be.
The new plan I was offered was thru customer loyalty and retention because customer care couldn't help me. My old plan included unlimited internet which Telus doesn't offer anymore. Well the new offer was 6 gigs of data along with a variety of other add ons for less then a 100.00 dollars per month.
I went in yesterday to buy a new phone, these phones were on back order and couldn't be purchased before then. I purchased the HTC Desire. Well first they didn't want to give me the 6 gigs because the offer expired but after telling them to just forget the sale and my signing a new contract they decided to give it to me. This took about an hour. Then I was quoted a price for everything offered in the new plan of 89.36/mth. Well after the papers are signed and the phone transfer complete they are charging me 125.00/mth for the same services I was quoted at a lower price. Whatever happened to the benefit of the doubt going in the customer's favor. Whatever happened to standing behind your word. I am not impressed with the service. And even after talking with Loyalty and Retention they are saying that's not what they said or maybe I just picked a price. Well I didn't pick a price it was quoted to me from a loyalty service rep.

Posted By: Karma69

Telus is THE worst company in the world. You wouldn't believe the stuff I've been through with this company. Now I believe I'm known as a 'problem' customer and the CSR's are rude to me from the very beginning of the calls. I'm also quite certain that because of my triads some of the CSR's have 'sabotaged' or else their CSR software is horrible. I got into a big fight with them recently because my credit card expired and they shut down my account. They don't ever give you notice by the way. They left a message in the afternoon and then shut down the account several hours later. I got into a fight with them about the reconnection fee (a cash grab by the way - they have to press a button basically). They finally charged me for it and lo and behold two months later, they still have the old credit card number on their computers and the same problem occurred this month, and they were about to disconnect the phone again. I'm so dependent on my phone for my business I can't get away from Telus but now I think I have to. As I am writing this, I have been waiting on the phone for over an hour for customer support. If you're thinking about purchasing a TELUS phone -- DON'T!

I have been a long time customer of Telus Mobility. I had a great plan on my phone but of course if I wanted to update my phone I had to change my plan. I was willing to do this for one reason only. I was offered a great plan at a great price. Well I guess if it's sounds to good to be true it must be.
The new plan I was offered was thru customer loyalty and retention because customer care couldn't help me. My old plan included unlimited internet which Telus doesn't offer anymore. Well the new offer was 6 gigs of data along with a variety of other add ons for less then a 100.00 dollars per month.
I went in yesterday to buy a new phone, these phones were on back order and couldn't be purchased before then. I purchased the HTC Desire. Well first they didn't want to give me the 6 gigs because the offer expired but after telling them to just forget the sale and my signing a new contract they decided to give it to me. This took about an hour. Then I was quoted a price for everything offered in the new plan of 89.36/mth. Well after the papers are signed and the phone transfer complete they are charging me 125.00/mth for the same services I was quoted at a lower price. Whatever happened to the benefit of the doubt going in the customer's favor. Whatever happened to standing behind your word. I am not impressed with the service. And even after talking with Loyalty and Retention they are saying that's not what they said or maybe I just picked a price. Well I didn't pick a price it was quoted to me from a loyalty service rep.

telus is screwing with the long distance i got when i first got yak long distance they called me and said okay your service will be up and running by the 15th so that was fine and now just recently i called the number to check what provider i had for long distance and it was not yak it was telus like what happend if i never found that out i would have had a large bill and i would have got in ### for it since im not the one paying for the phone but anyhow i called yak and they said that it was inactive so they fixed the problem and said that i will be switch within 3-5 days

My husband and I had 3 different cell phone accounts with Telus Mobility. Although we paid regularly on our accounts we had an unfortunate lack of income as my husband is truck driver. Even though we called Telus "customer service? to report our misfortune and make other arrangements for payment, it fell upon deaf and arrogant ears. Telus cancelled our service and now we are being constantly harrassed by a collection agency. We are being forced to pay for the remaining period of the contracts on each phone.

We tried to cancel our contracts but the company just told us that we signed the contract, we owe them and too bad for us. For heaven's sake, even Ontario Hydro gave us a helping hand so that we could get back on our feet, but not Telus. The Hydro company even told me that we had an excellent payment record and that she could do something for me. It amounted to some added interest but that was fine by us.

NOW we are receiving threatening phone calls from a credit agency and of course our credit rating has taken a dive.

To anyone reading this message, PLEASE DO NOT SIGN A CONTRACT WITH TELUS UNLESS YOU KNOW YOUR FUTURE IS SAFE FOR THE NEXT THREE YEARS ! We did not know that we would have some unfortunate problems with income for a short time, enough to mess up all of our bills and please give this a really big think before you do sign up. Just because Telus offers phones for free, believe me, they come at a price !

I am VERY displeased with Telus right now. Firstly, I am constantly getting mixed answers from those who work in the stores to those who work at the customer care line etc. Many times I have been told of a promotion etc. only to find out from phoning Telus that that isn't true.

Lately, however, I have been having horrible service with my text messaging. Many of my texts are not being sent, nor am I receiving very many. This is extremely irritating because I pay good money to ensure that this doesn't happen. I almost feel inclined to ask for some form of compensation because I feel like I'm being ripped off. I pay good money for good service, and instead I get a pot of mud.

We are trying to contact customer service at Telus. We are being asked that some will get back, we tried several times but no one has called.
We want to disconnet Telus TV service and go to another provider who is charging less and giving us more chanels. We are unable to
do so as no one calling us.

BG

Well you have to verify all your info because of Canadian privacy laws. It's the same for many company's so get use to it. And maybe instead of arguing with the person you were speaking to (I imagine you were probably yelling and swearing as well), you could of acted like a mature adult and maybe they would have been willing to be more accommodating toward you.

Shaw spamming Complaintsboard, com

lol

I have recently transferred from Rogers to a Telus corporate plan for two iphones and for a week now I am having technical issues with the two iphones. The transfer has not been done properly and I still have the messages received on the rogers phone at times and the Telus phone at other times. Regards the phone calls, I receive all calls at the Rogers phone and could at some times make phone calls from the Telus phone. However most of the time the call fails before the other party receives it or the other party cannot hear me. Another problem is that the signal shows one or two bars maximum at times and because of this the battery last few hours only every day.

I tried calling technical support twice during the week and they did not help so I decided to go to the store in Bayshore to show them the problem live.

I would like to inform you that the manager of the store was the most rude sales person I have ever met. She was busy with another customer setting up a new phone and asked me and the customer that came few minutes after me if we have quick questions. I answered that I have problem receiving calls on my phone and she asked me to wait for her colleague to help me. The other customer wanted a hardware upgrade and she asked her to wait as well. I have waited for about 10 minutes in the store to get my turn and when her colleague came to help me and after starting the conversation with me she asked him to help the other customer. At that time the customer said that I came first and the manager still asked him to help the other customer. I had to wait their for an hour to get help without even anyone apologising for the delay. I had to ask for an explanation for the bad service to hear an apology that was not really sincere.

The Telus manager apparently cared for the sales transaction more than the support transaction which is on the short and long term hurting your business. Because of this bad service I left the store with a very bad experience about Telus that I will spread this within my work and family community. I have also decided to cancel the plan with Telus and never go to this store again. I have already called Rogers to keep my plan with them and to tell them the bad experience I got from Telus Technical support and after sales services. If it was only bad technical support I would have been more patient until the transfer is finalized. However, I am not ready to pay one cent to an organization that does not treat their customers well.

I understand. i actually was very nice but they were sooo rude to me. I was very disappointed in the service i got. Believe it or not, we had 6 lines in the family with telus.. we all disconnect when our contracts are done. I was the only one that is disputing the charges cause i think it was not rightfully charged. I am a single mother and relay heavly on my credit and for a hundred bucks, TELUS really screwed me over. All i did was ask to speak to a manager. I paid what i thouht i owed them.. plus more. Just not the calls i made after 6 and the weekend. In order to keep my business, they could have asked a manager to call me and i would have probably stayed with them.

I work for Loyalty and Retention for TELUS mobility and have come across such situations many a time. If a two parties decide to get into a contract you'd have to think about what's going to happen at the end of this contract. So for TELUS to give you a discount on a phone and free features that save you air time (minutes) and obviously money you agree to stay with TELUS for x amount of years. At the end of this contract your saved money isn't going to keep on going unless a new agreement is discussed. After explaining this if the customer is willing to work with us, we would be willing to work with them. We'd take half of the owner ship on say, this not being explained or asked about at the beginning of the agreement as long as the client is willing to accept half of the ownership. Now we do talk with a lot of good people and a lot of difficult people. And of course depending on the agent and how miserable they may be, we are all humans, a resolution can be made. I don't know how the calls went and what was said, but the nicer you are to people who can hand over money to you, the better.

My telus phone was destroyed by accident. My dog bite it off and it's irreparable. Then obviously, I had to start a new contract with Telus. I went to a boutique where they told me that all I would need to do is start a new contract zero fees with a brand new iphone 4. All I would need to do was pay the 200 dollars to start the new contract. I said I didn't have the money but I would try to get it and get back at them. I went to borrow the money from someone. When I got there on the same day they told me it was a mistake and I would have to pay the cancelation fee plus the 200 dollars. I told them I would have to get back at them or repair the phone. I called Telus that night and they told me I would only pay the cancelation fee and I could start a new contract with an iphone 4 for no extra fee. I thought ok then, fair enough. I said ok, can I do it over the phone. She said yes but I would have to use a credit card or do it at a store and the cancelation fee would go on the next bill. When I went to the store, they said there was no such thing, and that if I wanted the iphone 4, I would have to pay an extra 200 dollars. I was so tired, I told them "ok, I'll get the iphone 3 gs" which seemed like not so bad a good trade. So I called telus and told them about all the musinformation. They replied that the other agents did not know what they were talking about. I said "and what about the girl at the store that told me at first that I would have to pay nothing" and they replied that this boutique I went to was not a real telus store. I wondered why is there real telus stores and fake telus stores. So I went to a real telus store, and I had to pay 100 dollars for the new contract plus the cancelation fee. The girl at the store told me that everything should be as it was before. Well, she may have been a real telus store person, but it turned I had 30 messages before and now I had 3, so I called upset and they accepted to add another 7 to make 10. The story didn't end there, as the cancelation fee was still there, so I've been paying it ever since every month as much as I can to pay it off. This last month, I made a mistake with my bank transaction, and paid my insurance company instead of them. Well, it turned out that all of a sudden I lost signal and they say my account is restricted, and if I don't pay the full balance right away, they are going to terminate my account. I got a very, very rude agent on the phone. I asked him to appologise and he did, but only because he had to, and I'm really pissed off right now. I had to agree to pay 150 on the first and another 150 at the middle of the month and that would not restore the account until they received the whole thing and had to practically beg to them. I paid 200 dollars in march, 100 dollars in February, 200 in january, 389 in december 2010. It feels that all I've been paying since december is Telus! I'm so fed up, I'm thinking of suing them! DOWN WITH TELUS!

Telus only cares about one thing. Money! Not the customer. I got out of my contract without charge because of constant dropped calls, even though Telus said I would have to pay nearly $400 in early cancellation fee. I filed a complaint with the Commissioner for Complaints for Telecommunications Services. IT WORKS! Got an issue with Telus? Kick em to the curb! File a complaint with the Commissioner for Complaints for Telecommunications Services.

http://www.ccts-cprst.ca/

Even now ... years later ... NOTHING has changed. TELUS' customer service continues to be absolutely appalling. Try calling them ! The "higher than average call volumes" they experience are ROUTINE. Telus is quite simply under-staffing their customer service /tech. support department because their current customers are NOT important to them. Watch their actions - don't listen to their [censor]. They are well aware they require customers to wait ... often for over an hour. They suggest for faster service we use their online tech. chat service. THAT wait is ALSO over an HOUR !

I am a tech. support guy who does a lot of work with elders who quite often require technical support. I am VERY pleased with the service provided by SHAW and I recommend my clients switch to a SHAW bundle with phone, internet and cable. I also assist them to contact Telus customer support, but in my hour-long appointments I have NEVER been able to get through to TELUS. It seems their attitude is ... "if you have a problem ... DON'T ask us. We don't have time to help you." Now, I simply assist ALL of my clients to switch. I do it for FREE. Bye Bye TELUS ! It makes my customers VERY happy! Oh ... and thanks for the business TELUS. People have to pay me to get the support they already pay YOU for.

TELUS' recorded message SHOULD read: "We are experiencing a large number of calls for customer service / technical support. Your call is not important to us. Please call someone who cares and pay them for their help." WOOHOO TELUS !"

They have told me my $100.00 pay as you go card is only a $10.00 card, and asked that I fax a copy of the card, bothh sides, the receipt from walmart and the activation pin from walmart to get it straightened out, so I did my due diligence and faxed
the info at my cost of course, and now the card is not valid, so I payed $100.00 they said it was worth only $10.00 and now that I faxed all the info, the card is now worth nothing, so 2 telus reps said it was only worth $10.00 now the third says it was worth nothing, what a bunch of thieves this corporation is, watch your back with TELUS !, I have had major problems with them for years, I don't know why I ever went back, I guess I thought they couldn, t screw up a pay and talk card, oh yes they
can, I have more horror stories to tell and will not let up until I cost them at least a hundred customers, word of mouth internet, whatever it takes to protect the public from these crooks, people it is time to put your foot down and screw them right back, I am starting now, they can be beat down, there are many good providers, there service sucks and they are going down the tubes spread the word, this is just the beginning, , , , , ,

telus has terrible tech/service.i have had nothing but problems getting my lap top computer hook up wire less every time my router has failed. in the last 2 years my router has failed 3 times.each time i get a replacement from telus the above takes 3 or 4 trys/phone calls/of at least 1 hour in duration/talking to someone in a country i have necer heard od/or i get put on hold for so long i finally hang up.(30-60minutes). there is no way you can phone and talk to a real person(in canada)whos first language is english! this service is terrible, and getting worse every year.i have been a telus customer since 1967.there service has got worse every year.it is to the point were i think they dont know how to fix it. well here is to solution. have a real person answer the phone in the country they are calling from. yours truly...

They won't tell you due to liability.
If someone steals your phone you might go and kill them and they would be liable.

get a new phone. or get an iPhone 4 it will tell you where it is.

BTW
Telus = Canadian
Wind = Egypt

I keep my $ in Canada.

You?

Exactly as Anita said.

umm i dont get all my texts! and sometimes i only get half when its a really long message and picture messages dont get to me no more when they used to come in fine! i dont understand whats going on

An Open Letter to Telus Mobility July 11, 2010

TELUS Mobility Client Care
200 Consilium Place, Suite 1600
Scarborough, Ontario
M1H 3J3

To Whom It May Concern:

Thank you for choosing to spend so much on advertising rather than worrying about a silly thing like taking care of your long term clients. We began using the services of TELUS Mobility back in 2003 and have worked our way up to spending approximately $10, 000 per year with you good folks.

When we ran into a small issue with our mail not reaching us, your rock solid team of professionals were right on top of the issue. Why with the skill and smarts of a rock, they sent one text message (that never arrived) to a phone that has been replaced 3 times for not working properly (and is still on record as not working properly) then cancelled the number. The only reason I am aware of said text message is because one of your finely trained personnel informed me of it to show how on top of customer communications your organization is…. Interesting word “communications”…. I believe it means to communicate with or converse… which requires actual contact with said individual with whom communication is to take place…. I guess that is why you dropped the word from your companies marketing, leaving it as just TELUS or TELUS Mobility…. Honesty in advertising there, I have to admit.
I find it interesting that after all the years that I had my services with your wonderful organization (legends in your own minds… if you ask me) according to your fantastic TV commercials, that you don’t respect your customers enough to make a simple phone call to find out what is up… see if there is something wrong that could be corrected to save this business relationship… I understand when you are talking about the billions of dollars that your company earns, a measly $10, 000 is a mere drop in the bucket and not worth a phone call to try to maintain.

Then, to top it off, you then sent the file to collections even though I was making payments on an account that I was still not receiving statements for.

Hmmmmmm, well, I am too stupid to know about sending issues like this off to authorities like the CRTC…. However, I have discovered that when I explain what happened and the excellent customer service skills by the good folks at TELUS and TELUS Mobility, people are tending to listen to me and cancelling their services also. Personally, since this whole situation started with your quality organization back in March, I’d say that we have managed to arrange moving over $70, 000 in cellular and telephone business away to providers such as Shaw, Fido and Rogers…

I would like to wish you good folks all the best in your endeavors … may the gods of poor service continue their work in moving good clients away from your organization… until such time as you begin your financial downfall.

By the Way, Funny story, when the collections company received the paperwork, their first action was a telephone call… we were not available, they left a message and we called them back…. Another Hmmmm, now the bill is to be paid through them instead of directly to you… and you now pay their fees too…. Must be nice to have so much money that it doesn’t matter how much you waste!

Sincerely wishing you all the best!

Glen L
Former long term customer
Former cell number 250-xxx-3243

PS Remember that it costs approximately 10 times the money to get a new client than it takes to keep an existing client! But, since money is not a concern to an organization such as yours… Advertise your hearts out…

I went to TELUS today because my battery on my blackberry was always dying..they tried to suck me in into a 3 yr contract AGAIN!..I opted to buy another battery, when i left i discovered that I wasnt having batter problems but it was the phone itself..I called the store right away advising them of this and that I would be returning the battery...when I went back they threw my old battery out and refused to provide a loaner until I figured out which phone I wanted..

The service with TELUS SUCKS..I'll be going back to Bell after a few months!..i highly recommend people to go elsewhere

WORST CUSTOMER SERVICE!

Never sign with Telus, no one will help you or listen to you... not even the managers. Their mission statement is to satisfy our customers... really? All they care about is the money coming out of your pocket.
On my July statement, I was charged an additional $50, which I call in to inquire about. After being tossed around by 5 different agents and literally 3 hours on the phone, I am asked I can request for a manger to contact me within 24-48 hours, I oblige, desperately hoping the manager would be more understanding.
Without any bias, by far, the RUDEST, most ANNOYING [censor] I have spoken to. I am normally a pacifist, but I would strangle this [censor] if she was close to me. In the most rudest manner, she blames me for not being understanding, for TAKING SO MUCH TIME OF HER AGENTS THE OTHER DAY WHEN I CALLED! AND SHE SAYS THE CHARGES ARE FROM APRIL, WHICH OUR DEPARTMENT FORGOT TO CHARGE YOU (and now it is JULY). Really? I have been in the service field before, and after you quote a customer, you don't increase your numbers late b/c it looks bad on your company and makes for a sad customer. An agent is a representative of the company and their words should be honoured. You don't turn back on your words.

Spare yourself their [censor], and avoid Telus

That is how you treat a customer who has been loyal to you and made a 3 year commitment to you?

It still hasnt been a year since I started my 3 contract with telus and I totally regret it. I tell everyone I know NEVER to start a contract with them.
My phone which is a palm treo has been sent away 3 times already plus the charger started shooting sparks and smoking which I had to send off as well. Thats two weeks I had to wait everytime I had to send it off, which I still had to pay the bills for. The second time I was sending it off, they told me that the third time it needs to be sent off telus will give me a new, different phone. This has not happened. Now I have to wait until my warrenty is over to UPGRADE, which means I get like 100$ off a new phone and I have to stay with them an extra year.
I understand that palm is not a telus phone, but I personally think it is horible to give a customer a phone that is NOT working and to force them to stay with it. Im paying 60$ a month to use a phone that is not working.. that seems very unfair to me.

Telus is a real suck company. Even their agents don't know their suck policy. After waiting more than 20 minutes of their so called 24 hours service line, you may be cut off by the agents if your question makes them unhappy! Lets our customers do something to let them know.

Read my blogs on my current battle with Telus. I want them to cancel my contract or else I will seek Legal Action!

http://telusmobilitymustdie.wordpress.com/

http://suetelusmobility.blogspot.com/

My fight with Tell us ur troubles has gone on for 4 years. I purchased a mic phone I later found out barely worked anywhere and 0 coverage in my home province. When I finally got hold of a rep she said I would have to “upgrade” for $300 more and resign my contract which was only 5 months old. I left the phone there of course. When I finally got a call from the Tell us lawyer, he listened and in the end said he would and did close the file and return it to Tell us but they stabbed my credit. I would like to think there is enough support out there to gather enough names to launch a global class action suit against these thugs. Anyone ever been able to make contact with Darren Entwhistle. Go Wind Go.

I jsut spoke to Dalen from Telus, I can't believe what they are doing to me..
I called in Sep 3/2009 to disconnect my services, the lady from customer services said that I should cancelled because Shaw was having a really bad promotion, that I was going regret my decision. I said I dont want anything, she spoke to me for 25 minutes trying to talk to me in changing my mind and repeat so many times that I didnt want to use their services. it was awfull 3 months later they are caming back to me to let me know that I have to pay 224 dollars because they never cancelled my account and that according to them I had ACCEPT a tv promotion. Which it wasnt true at all, the whole time I said not not not I dont want it thank you but I dont want it. I asked for the record that they have everytime a customer is speaks to their representatives. he said that I wasnt allow to listening their records either and that he cannot do anything for me.
TELUS IS THE WORSE TELEPHONE COMPANY I HAVE USED IN MY LIFE...
I will never but never will do business with them. BRITISH COLUMBIA

Ollie said:
My son lived in Vancouver until Nov 2008. He paid his Telus bills on time. He was moving to another place in Vancouver and didn't need the phone. He had to return the Telus Equipment as instructed by Telus emopyees by using Canada post to send the equipment to Telus warehouse in Edmonton. He filled out Tellus paperwork and put it in the Canada Post box. My son got a tracking number on a strip of paper that identified the box. The box was sent and my son assumed that he was free and clear of Telus. He kept getting letters from Telus about the phone equipment and in January 2009, my son phoned and Telus employee said it normally took 6 months to clear the books. My son left Vancouver for a job on the east coast and had his friend forward his mail. He still has not got the mail through Canada post sent in May 2009. There might have been vital information in these mailing that might have changed the course of history. Now to make the story complete, Telus says it doesn't have the phone equipment and sold the cost of replacement to a collection agency. My son is now back in Vancouver to try and sort this out. Telus says the they need the tracking number. They have "stonewalled" him. A small piece of paper, assurance that everything would be OK after six month, moving to the other side of the country, no email communication about the lost item, no tracking number! Implication: my son owes $600.00 to the collection agency, not Telus and because my son's account was given to the collection agency, he is now redflagged and will have a bad credit rating for SEVEN years by the credit bureau. If he goes to apply for a loan, he can expect to pay higher interest rates. Lots of
implications because he lost the tracking number. Telus says if he wants them to track the package, they need the tracking
number. If they somehow found my son's equipment, they would have to admit they made a mistake AND write an official letter to the credit bureau to get my son's name off the "redflag" list. My son tried to ask Canada Post if they had some kind
of cross-reference between the tracking number and my son's name but no go. Smells like a money grab by Telus. Very poor
customer service.

HELP: any suggestions would be appreciated as how to we can resolve this problem and get Telus to listen to my son's side
of the story. An advocate for customer complaints against Telus? Thank you.

TELUS apparently seems to have an excess of business and cares NOT FOR CUSTOMER GROWTH. I had a family plan with 4 contracts (phones) for approximately 6 or more years with telus. My average monthly bill is in the $500 range for all phones per month. I have had ongoing issues with them on numerous occasions. TELUS'S CUSTOMER CARE IS NON EXISTANT. Seeking help, I went through a period of 2 weeks where I was on the phone with them between 6 and 9 pm. daily. I had to repeat the issue, go through all the trials to get the issue solved, and then was told it's been escalated and a manager would call me the next day during business hours. NO CALL. I would call back and the same would happen all over again. I am one day away from the end of my contracts and i CANNOT WAIT.

An IRATE TELUS Customer

I have a Telus Pay & Talk phone. I have been falsely charged, thought the charges were reversed. Also I can not talk to someone on the phone UNLESS I have my phone on speaker-phone! I am curious to know if there is a way to fix this. I rarely use my phone for calls often getting me in trouble with my father. As well as when I am on the phone, everyone can hear my full conversation. I have also had problems recieving text messages...

AVOID TELUS LIKE THE PLAGUE!

The absolute worst phone company I have dealt with! The customer service wait line is horrendous-- expect to wait for at least 20 minutes to be greeted by snobby customer service representatives who may or may not HANG UP on you (after the horrendous wait time!).

I have a three year contract with Telus, the first two years were fine, however the past few months have been absolutely horrible, and speaking with family and friends-- I am obviously not alone.

I was charged for long distance phone calls that I did not make (I never make long distance nor do I pick up long distance phone calls on my cell phone). After calling Telus to inquire about these suspicious charges, their reply was "maybe you made them and just forgot about them". I didn't want to deal with the absolutely rude customer service rep so I decided to just pay the (fraudulent) $25.00 in LD charges.

A few weeks ago I made a call to Telus to temporarily disconnect my phone for three months as I was going on vacation. After waiting for half an hour for a customer service rep, I asked her how much the vacation disconnect would cost me, and if I could disconnect the service three days from the day I made that call. She completely ignored my inquiries and gave me irrelevant information in addition to INTERRUPTING me to the point where I couldn't help but stop speaking. She eventually hung up on me when I asked for her name and her supervisor!

I immediately called back and spoke to someone from a higher department to complain about the hang up; she assisted my call, and told me that my next billing cycle would amount up to $12.00 while the phone is on disconnect. I checked my bill this morning, and it is $52.00. It turns out they messed up my bill AGAIN! This is probably the fifth time!

I am NOT looking forward to dealing with the horrendous department Telus likes to call customer service representatives.

Wow, what a bunch of whiners that can't take ownership of the misfortunes they have had. Seriously People, this drives me CRAZY hearing this B.S. for the most part. I do believe that most of you are at a muture enough age to call yourself 'adults'? If i am wrong in this assumption, please correct me. All that is being stated here is people are expecting SO much from this SERVICE provider to magically 'fix' everyones problems. Remember folks, TELUS is the NETWORK provider, they in NO way MANUFACTURE these phones. I have had an refurbished phone for 3 years, and have NEVER had an issue...do you know who I give CREDIT to for that...Samsung. Not Telus. I have never had an issue with my text messaging...do you know who I give credit to for that...Telus. bottom line is, you're carrying areound a phone, camera, and PC, all in your pocket or purse>DAILY. BE CAREFUL. If you're not...OWN up to it. SIMPLE.

I have been a clearnet client then Telus took over. I had glitch and other bad CS experience which is to be expected from big companies. Now a year ago i decided to go with smart phone, which i was going to use fro my work as well, instead of carrying a pda and a cell. The phone work ok for 6 months and the phone started to act on me, BTW it is an HTC S640 do not get that! The only reason i got it was because it was the only one with wifi. Anyway, I started to get business calls dropped, i am freelancer so i need my phone! I believe i lost 4 potentials because of this stupid phone. Since it was under warranty, i got it change, then the second phone was even worse, then the battery started to not hold the charge anymore! Keep in mind i sign a #$@% contract for 3 years with then and the phone give me trouble in my first 6 to 8 months! So i go to a few store to get my battery changed, it is on back order... I talk to someone at Telus and i managed to get the head office to courier me a battery ( refurbished! but a battery anyway) this was a back and forth that took 3 months! Lucky me i am french so i don't have to wait for ever in queues! So after all of this the calls still get dropped, teh key (of the new phone) lock the OS, i had to reset the smart phone everyweek at least once, i had to reactivate the phone all the time, and the phone just shutdown by itself! The last drop was my bill! My bill for the past 9 years is between $45 to $70, my last bill jumped to $205! WTF! My air time was up the roof! The freakin' phone was not closing calls and everytime it crashed during a call, it looked like it was off, but it was not! So i call the Telus and request to have my phone changed and to fix the stupid bill right away! After an hour of being told that i my probably calling and not knowing that i was calling, the ytold me that my warranty was off... Again after quite some time of politely arguing with the CS my bill was reduced to $140, and i got a $150 "Discount" on phone and service! But now what they don't tell you is that you get a freakin year added to your contract and you get a crappy phone, which is useless for me since now i am back with my pda. They wanted me to spend more cash for their crappy hardware... So now because i needed a phone they got me by the ballz, id not want to spend $300 in a new smartphone with some chances that it will fail in 2 months... Moral of the story i got so screwed by Telus, that as soon as i can afford it ( because the freakin $20 per month lock rape, thank you), i will take my numbers and the 2 phones account that i have and my 10+ years of loyalty that mean nada for them, and go to Virgin... So @#$%^YOU Telus and thanks again, for sucking me dry and making me loosing money!