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Telus Mobility / very, very unhappy customer!

1 Canada Review updated:

As a Telus customer for almost a year, I am very unhappy to say that my phone has consistently been giving me a lot of problems with reception, battery life, display problems, and sometimes I don't even receive calls or messages. When I called Telus on Tuesday July 4, 2006 for the first time, I was put of hold for 15 minutes until I finally hung up. Later that day I called again and talked to another representative, Carol. I told her the problem that I was having and explained that I had already sent the phone to be repaired once before with the same problems recurring.

This cellular phone is under warranty and I am regretting having a Telus phone, I would like someone to review this complaint. As a paying client, I feel as if my concerns are not taken seriously, please get back to me with respect to this urgent matter. If I did not need the use of a cellular phone, I would not have purchased one, I am a very, very unhappy customer.


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  • Al
      18th of Sep, 2018
    0 Votes
    Telus Mobility - Cell phone unlocking

    We were a customer of Telus, paid off all of our devices.

    I have been attempting to unlock all of our paid-off devices and 3rd party unlocking services are telling us that Telus has not released them.

    have contacted Telus repeatedly, and get promises of a response but that is all.

  • Da
      5th of Sep, 2018
    0 Votes
    Telus Communications - internet servicing

    My fiber cable internet suddenly stopped working and after spending 4 hours over the first 3 days trying to get someone to repair all they can do is give me a date 2 weeks from problem. My business depends on internet. I am loosing hundreds everyday because telus will not hire enough people to service problems.

  • Th
      20th of Aug, 2018
    0 Votes
    Telus Communications - spam

    on friday the 16 of march i received a phone call from this number 604-717-5630 i am a fido customer but a telus provider font took over my phone meaning the fido on my phone was replaced for about ten minutes my phone did not work properly, number was not assigned, do you guys not regulate these things how about contacting the crtc thomas

  • Wh
      19th of Dec, 2017
    0 Votes

    Seems its not just a one off but numerous complaints listed on internet. Telus does not realize it takes lots of people to build a business but if they dont care for customers it will not take long to destroy their business

  • Rh
      18th of Dec, 2017
    0 Votes

    I would like to make a comment on your service, I phoned to talk to someone regarding some issues with my account, I know that there is a wait and I would normally expect it but 2 hours is just ridiculous. I have been with telus for probably close to 30 years and this honestly makes me question your service and if I should even stay with telus. Very frustrating to say the least. I believe service should be at the top of the list for any company.

  • Wh
      8th of Aug, 2017
    0 Votes

    Sir or Madam:

    I am a military officer and worked in CTC Rocky as Canteen Officer. I went to Safeway and purchased phone cards but was issued Telus top up cards.

    I purchased 20 for our cadets and when the error was noted Safeway contacted Telus to see if they would refund the $210 so we could purchase the right cards.

    BUT Telus says the cadets are out $210. You would expect from a large corporation like Telus they would have compassion.

    You have moved into Manitoba and I will be telling my friends the way we were treated.

    I usually say thank you for your assistance but you will not assist us.

    Dave lassell

  • Wi
      20th of Jul, 2016
    0 Votes
    Telus - Stay away from Telus!
    34 York St.
    Phone: 519-803-5167

    When I signed up with telus - I got there 'top of the line' phone at the time. It broke down within the first month and I got it fixed under warranty. It broke down 11 months later (just after my warranty), and I brought it in and the younger person in the store said they had 'huge issues with this phone and the software was ###'. But when I called to get it fixed for free, they would not take any responsibility. The best answer I got was 'the phones are massed produced, you got to expect a defect'. However, it was there best phone at the time.

    After a long and pointless fight with customer service, I got a new phone. 2 months later, it broke down again. Wow! They have taken absolutely no ownership, and for a firm that hides behind a good environmental image, they do not seem to be concerned with all the crap cell phones which are breaking down and going to the dump.

    Also, my bills are often extremely high for ridiculous hidden charges. My text messages never go through on weekends since there 'network gets clogged up' so I have missed many important messages.

    Many of my friends have had similar experiences with Telus.

    My advice - stay far far away!


  • Fr
      8th of Dec, 2013
    0 Votes
    Telus Phone Line - repair phone line
    Integra Housing Co-operative

    I need to post a few enquiries about repairs on our telephone line on a good forum. I hope posting it here helps. Our apartments office phone is phone number is 780 426-3171. We are a not for profit housing co-operative at 11027, 109 Street, Edmonton and the phone number is a telus account. When accessing the link to check for internet availability, we are told that internet is not available. I cannot get any further than that. I suspect that Telus have found the line to be old and defective. Perhaps they have decided that our not for profit status means that we cannot pay for the repair. We have the money for such repairs and until Telus repair the line we cannot get internet. If it means purchasing Telus Services to get the line repaired that is fine but we need to get moving on this.

  • Ki
      19th of Mar, 2013
    0 Votes
    Telus - Long Distance
    Northwest Territories

    So, I get hit with overages on local minutes and long distance. I call Telus and am told that since I am not on a long distance plan that in I have to pay local minutes and long distance charges on a incoming long distance call @ $0.45/minute. Now this seems shady to me because they are charging long distance fees on both ends of the call. You really are forced into a long distance plan. The hit to local minutes also seems like a cash grab. Basically I was paying $0.90/minute on my end (local and long distance overage fees). This added to the fees the originator was also paying it is no wonder providers are always posting huge profits. This seems excessive to me.

  • Gr
      4th of May, 2012
    0 Votes

    Well you have to verify all your info because of Canadian privacy laws. It's the same for many company's so get use to it. And maybe instead of arguing with the person you were speaking to (I imagine you were probably yelling and swearing as well), you could of acted like a mature adult and maybe they would have been willing to be more accommodating toward you.

  • Ja
      28th of Apr, 2012
    0 Votes
    Telus - bad service and poor program

    Worst service I have ever delt with. It all started when I initially signed up with telus. I received my PVR Digital TV Box. Everything went gret untill I realised that the box they gave me was not the box they promised. They advertise the PVR to record pause and play live TV. The box they gave me did not work! When I called to complain about my box not working and did I mention I was on hold for an hour and it took the CSR 2 hours to figure out what the problem wass. I was eventually told that the box did not have recording capabilities. WHAT! Then why am I paying as much as a customer who has recording/pausing capabilities?! Telus told me that that's how it is. I Requested a new box and instead of apologizing to me they insisted that I give them all my information because they did not believe that they were talking to the account holder. Why do I NEED to give them my drivers licence, SIN # and credit card again! They have all that info! So after arguing on the phone with them about the problem they came up with the idea to charge me a reinstallation fee of $150, plus a service fee for $50 dollars to bring out a new WORKING box!! This was just outrageous to me!! I told them they can count on me NEVER doing business with TELUS AGAIN!!!

  • Ds
      24th of Apr, 2012
    0 Votes

    Shaw spamming Complaintsboard, com


  • Th
      24th of Apr, 2012
    0 Votes
    Telus - Service
    United States
    Phone: 403-472-1917

    Looking for Service with shaw I have amazing offers for customers that wish to leave telus please call 403-472-1917

  • Ro
      18th of Mar, 2012
    0 Votes
    Telus Mobility - Telus Bill
    Telus Mobility
    British Columbia

    I recently switched from Rogers to Telus in January 2012.
    Since then I have had numerous problems with my bill.
    Upon activating my phone, the guys at BestBuy needed to activate two numbers as the server froze the first time. They did not fix this over at Telus HQ, so i got billed not one, but TWO Activation fees and service charges.
    They took it off my bill for THAT MONTH, however now it remains on my bill constantly.
    They keep saying they will change it and never do.

    Now, this month they are charging me for data I didn't use (but moreso transferred the data charges from my last bill onto this one, which I already paid for). I can prove this, because I turned OFF my mobile packet data several days ago, when it was still 35 mb off my limit.

    I'm not sure how to get Telus to finally do their job and serve me, a PAYING CLIENT properly.

    I need help!
    I cannot afford messups as a student!

  • Am
      28th of Nov, 2011
    0 Votes

    I have recently transferred from Rogers to a Telus corporate plan for two iphones and for a week now I am having technical issues with the two iphones. The transfer has not been done properly and I still have the messages received on the rogers phone at times and the Telus phone at other times. Regards the phone calls, I receive all calls at the Rogers phone and could at some times make phone calls from the Telus phone. However most of the time the call fails before the other party receives it or the other party cannot hear me. Another problem is that the signal shows one or two bars maximum at times and because of this the battery last few hours only every day.

    I tried calling technical support twice during the week and they did not help so I decided to go to the store in Bayshore to show them the problem live.

    I would like to inform you that the manager of the store was the most rude sales person I have ever met. She was busy with another customer setting up a new phone and asked me and the customer that came few minutes after me if we have quick questions. I answered that I have problem receiving calls on my phone and she asked me to wait for her colleague to help me. The other customer wanted a hardware upgrade and she asked her to wait as well. I have waited for about 10 minutes in the store to get my turn and when her colleague came to help me and after starting the conversation with me she asked him to help the other customer. At that time the customer said that I came first and the manager still asked him to help the other customer. I had to wait their for an hour to get help without even anyone apologising for the delay. I had to ask for an explanation for the bad service to hear an apology that was not really sincere.

    The Telus manager apparently cared for the sales transaction more than the support transaction which is on the short and long term hurting your business. Because of this bad service I left the store with a very bad experience about Telus that I will spread this within my work and family community. I have also decided to cancel the plan with Telus and never go to this store again. I have already called Rogers to keep my plan with them and to tell them the bad experience I got from Telus Technical support and after sales services. If it was only bad technical support I would have been more patient until the transfer is finalized. However, I am not ready to pay one cent to an organization that does not treat their customers well.

  • Su
      3rd of Nov, 2011
    0 Votes
    Telus Communications - SERVICES
    Revelstoke BC

    i was suppose to get a hook up on oct 26th 2011 for home phone and internet, they switched the service date without notifying me for oct 27th 2011. Service for oct 27th was not done due to technition stating he was there for noon, we were home until 1pm. he did not show. nov 1st 2011 was suppose to be a hook up, Telus sent out a tech from a different town when there were service tech in our town that could be there to help. He did NOT know what he was doing ( even told my fiance that) wasted our time. nov 2nd hooked up our home phone and internet worked for ONE night. Then on Nov 3rd everything STOP working, not sure why, but they screwed up and keep screwing up(even admitted it over the phone) then tells me i will have to wait another day (probably for them to screw up some more)I am pregnant. due any day and can not get in touch with fiance while im visiting the family. Also he cannot find work due to having to switch the phone number on resume twice from Telus's screw ups. WORST COMPANY ever. Recommended for stress and frusteration and not getting the jobs done.

  • Ro
      15th of Jun, 2011
    0 Votes
    Telus Mobility - Asking for a Refund for fees charged on my cell phone - textchallengetriviagamesservices of over $17
    197 Harper Drive. Apt 19
    New Brunswick
    Phone: 506 229 5848

    Recently i have been charged over $17 from text messages received from Textchallengetriviagameservices and I am asking you to stop sending and charging me $2 per message immediately... Also i am asking you to for a refund for all the $2 fees charged on my phone since the beginning of June 2011... I have already called Telus Mobility and I have been advised to write to you immediately giving a code # 84040 and if i do not get a refund back or do get additional charged messages on my phone in the future... I am planning to take legal action against that Textchallengetriviagameservices website ...

    So i am asking for a full refund of all the fees charged on my phone immediately totalling over $17.00 and want you to STOP charging me for those messages... I have never authorized you to do that so please do stop.


    Rosia Doucette

  • Ay
      13th of Jun, 2011
    0 Votes

    I understand. i actually was very nice but they were sooo rude to me. I was very disappointed in the service i got. Believe it or not, we had 6 lines in the family with telus.. we all disconnect when our contracts are done. I was the only one that is disputing the charges cause i think it was not rightfully charged. I am a single mother and relay heavly on my credit and for a hundred bucks, TELUS really screwed me over. All i did was ask to speak to a manager. I paid what i thouht i owed them.. plus more. Just not the calls i made after 6 and the weekend. In order to keep my business, they could have asked a manager to call me and i would have probably stayed with them.

  • Re
      11th of Jun, 2011
    0 Votes

    I work for Loyalty and Retention for TELUS mobility and have come across such situations many a time. If a two parties decide to get into a contract you'd have to think about what's going to happen at the end of this contract. So for TELUS to give you a discount on a phone and free features that save you air time (minutes) and obviously money you agree to stay with TELUS for x amount of years. At the end of this contract your saved money isn't going to keep on going unless a new agreement is discussed. After explaining this if the customer is willing to work with us, we would be willing to work with them. We'd take half of the owner ship on say, this not being explained or asked about at the beginning of the agreement as long as the client is willing to accept half of the ownership. Now we do talk with a lot of good people and a lot of difficult people. And of course depending on the agent and how miserable they may be, we are all humans, a resolution can be made. I don't know how the calls went and what was said, but the nicer you are to people who can hand over money to you, the better.

  • Ay
      9th of Jun, 2011
    0 Votes
    Telus Cellular - Fraudulent billing

    My contract with telus was over. and 1 month after my contract was done.. they took all the features off and started billing me for calls after 6pm... and they notified me that i should have been aware of that i would lose my evenings and weekends free option once my contract was done. I had no clue that thats how they had worked.. over a hundred dollars, they sent my file to collections.. i did pay the usage charges but left the 100 dollars for evenings and weekend usage for dispute.. NO MANAGER CALLED ME.. NO ONE CALLED AND THEY SENT MY FILE TO COLLECTIONS.. SO UPSET

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