Explore your opportunities! Create an account or Sign In
The most trusted and popular consumer complaints website

Telus Communications

Posted: Jan 12, 2018 by    

conduit repair for permanent line

Complaint Rating:  0 % with 1 votes
0% 1
Contact information:
Red Deer, Alberta
This is Shoham Poudyal from 218 Truant Crescent Red Deer. My account number is [protected]. It's been about 4 months that we are not connected with the permanent Telus line because permanent line has been broken when Neighbour hit the underground conduit wire when digging up for the fence post. You also check the notes!!! So we have now connection but with temporary line running across the backyard into my basement. The conduit repair has not been done yet. I have called up the conduit repair team but they have not sent the conduit repair team yet. I am wondering how long I should hang on with the temporary line?????
I have already with two Telus technicians came over my home and try to see if the line was repaired but they could not help me out to get permanent line. Every time they come to fix, they have one concern that is your conduit repair has not been done.
So, I want to talk to loyalty department to talk about how you guys want to help customer who has not received service as it is supposed to be and its been hastle every time.
Complaint comments Comments (0) Complaint country Canada Complaint category Telecommunications

Post your Comment

Please check text spelling before submitting a comment
Your attitude towards Complaint Agree Neutral Disagree
Comment text
Attach photos (optional)

TELUS Communications Logo TELUS Communications
Customer Care Service
PO Box 7575
British Columbia
Canada - V6B8N9
+1 866 558 2273
View Full Information
Contact Us

Reply to