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Telus Communications / 7 month recurring issue

1 Vancouver, British Columbia, Canada
Contact information:

In Nov 2017, I was billed for extra TV services never requested & was informed that I must have accidentally ordered the channels without realizing it. The one extra channel I had on my plan was cancelled the same day new charges were added. Tell me, Telus, how did that happen?

Today marks the last of many phone calls I have made to Telus to rectify all issues that have arisen from this situation. The rep I spoke with today was scripted but professional & assured me there would be complete resolution. Unfortunately, a previous rep baited and switched details on my internet service instead of resolving the main issue, hence, I am hopeful but somewhat skeptical now.

I am putting Telus on notice that if the situation is not satisfactorily rectified in the coming days, I will be contacting the Better Business Bureau, the CCTC, & the CRTC.

May 5, 2018

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