Telkom SA SOC
reviews and complaints

I would like to log a complaint against Telkom.
I had a Telkom Mix mobile contract, which expired about 4 years ago.
I have been continuously requesting them to switch it over to prepaid, because I don't need it any more as it is not beneficial to me.
I pay R250 every month and when I took a Wifi package, also for R250, I told them I cannot afford to pay R500 so they must cancel the old contract. I have been back and forth at Telkom Capegate, and Ramona has been trying all that she could to have it done since July 2017 and up until now, nothing has been done.

The incompetency and ‎such negligence is appalling at such a big establishment.

I really would like help to have them do what they are being paid for.

Thank you

Balungile Sokapase
[protected]

20th of January 2018 it was reported to Telkom in Worcester Mountain Mall - my reference number is 669CWK240118 - Phone number [protected] - I have in-cap Wi-Fi at my house. From the 18th of January 2018 I have no Wi-Fi but except it will change and after 2 days I have reported it at Telkom. They have send a person to my house and there reply was my line under ground is off. Every 3 day we receive an message that they are looking at the fault. Now it is a month later and when I visit the shop they told me the line is off and they can do nothing about this. Please Please I just need a service. I'm working from home, my children need it for schoolwork and and. All I ask is just give me a service I'm paying for it all the time. For me to go to another service provider will cost me capital I do not have. Please please I just need by service back. I have visit the shop every week twice and no assistance or help,

I went to Telkom College Square to apply for an additional contract as i already have a contract with them. I applied for the 1gig Top Up deal with a Samsung J7 Prime phone for R219pm x 24months. They did not have stock of this phone and said that they would order the phone and let me know when i can collect it. It was just about 3 weeks that passed and Abe (Manager at the store) phoned me and said that i could collect the phone. (In the signing process I was under the impression that I am receiving the 1Gig Top Up as specified on my order.) I was not told at all about any changes made to the data or the monthly premium.

The phone was a present for my sister on her birthday. I sent the phone to her in Cape Town. When she received the phone she notified me that she only got 300mb. (I then thought it was only because the phone was not received from the start of the month they only gave some of the data and will then only bill us for a certain amount of data, as they did the same with my contract phone.) Then on the 1st of December she told me she had only received 500mb data and not 1Gig. I immediately phoned Telkom to ask what was going on. The lady at the call centre then told me that there is no 1Gig top up with the j7 Prime available and the contract is for 500mb there is only a 1Gig open contract available on the J7 Prime. I told her that there is a 1Gig Top Up with a J7 Prime and I have the proof from their Leaflet as well as a screenshot from their website. She then said I have to go back to the store where I received the phone so that they can rectify it.

I went to telkom to try and correct it, and they could not assist me because Abe was not there and they could not access his profile. They then said they would ask him 'IF' he made a mistake and get him to phone me. Days passed and no-one had phoned me. I then decided that I would phone the call centre and ask them to put in a query by Abe to phone me back. After telling them the story Thando (call centre agent) said that his team leader would phone me back after speaking to Abe. I waited a week and no-one phoned.

Saturday morning (16/12/17) I went to the store before work to see if Abe was there and if he could help me. We asked them if they could do something about the lights because it was effecting my epilepsy and they said they could not do anything about it. I walked out after waiting for a while because the lights were flashing too much and I still had to get to work.

I went on the My Telkom website to at least see my invoice amount due (thinking it would be less as i am receiving less data each month) and I have not yet received my invoice Via email.
As a shock the invoice amount due was R554.80 ( this amount would be for 2 months as they do not invoice you in the 1st month) Which means that the monthly premium was R277-58 and not R219. I phoned the call centre and told them my invoice amount can not be right because a 500mb Topup with a J7 Prime is R189pm not R277. She then told me that I have to go to the store and sort it out with the person who gave me the contract.

I went to the store again on 23/12/17 and again Abe was not there and I could not be assisted. They said he would be there on the 27th of December if i would come back that day.

I went to the store today (27/12/17) to ask Abe what was going on. He then told me I did not qualify for the 1gig Top Up for R219 per month so he tried to help me and gave me a 500mb with a phone instead, which now amounts to R277 per month. (keep in mind that i did not Qualify for a contract with the amount of R219pm). I asked him why he did not inform me of the changes and that I did not qualify for that contract, and all he keeps saying is that he was trying to help. ( I have a voice recording to prove it). Is it really helping someone by giving them a more expensive package instead of what they asked for without their consent? Making me pay more for less data?

Not at all what i would call satisfactory. I am willing to pay R219 to get the 1gig i applied for or pay R179 for the 500mb i am receiving currently. (these are the contract prices).

This is the review i posted on Hello Peter. Telkom replied to the review with a Ref number: A12969804 and its been 2 months now i phoned them a few times and still no response.

Line went down on 27/12/17.
Fault logged 15/01/18 @ 11h58 Ref: [protected]
fault logged 30/01/18 @ 12h16 Ref: [protected]
fault logged 15/02/18 @ 09h55 Ref:[protected]

Account has been kept up to date.

As of today 19/02/18 @ 12h45 - Telephone number: [protected] - Matter is still pending and problem is unresolved .

Please assist in resolving this matter soonest.

Hi

I am placing this complaint against Telkom, regarding my uncapped internet service that I have with them .

Over the past 4 weeks, the internet coverage /signal that I have received, is being getting worse by the day, and it deteriorated to a point where I can not even use the internet at all!

The call centre on two occasions, just resends signal, and that doesn't help the problem .It has gotten so bad that there is no signal whatsoever!I cant surf the net, social media, watch anything online, nor do any such work !This has been ridiculous

A fault log was registered with the following reference number [protected] last week Wednesday 14/02/2018, and to date, there was no response, nor no update with regards to this problem

I am paying the full fee for the uncapped internet and landlne, yet when I ask for a simple update or service response, I get no response, or a don't care attitude.If they are working in the line, atleast update me !

If I do not get a call from Telkom today, I will cancel my dealings totally with them and move without hesitation to another provider !

I would like to request a urgent inquiries regarding our telephone line. We report this fault on the 12 Feb 2018. We operate as a Guesthouse and it is very difficult without the use of our landline. We lose a lot of business and therefore can not use our credit card machine for the Guests who wants to pay with their Credit Card. We spoke to a Telcom Technician, he just simply telling us to wait our turn. I really feel that people who operate businesses should get a preference. If this fault is not repaired soon, it will require us to use other services and then completely cancel our telcom services. Can you please, give urgent attention to this prompting.

Good eve

I wish to logdge a complaint with regards to blacklisting my device and sim. I called Telk in the morning to block my lost phone. Till now I haven't received the ITC number which I need to take to the police station to open a case. How long does one have to wait? I have 24 hrs to report my lost phone to the police.

Imei number was provided and number to be blocked is [protected].

I'm really disappointed at Telkoms service.

Can I be assisted urgently.

We applied for telkom internet on 6 dec 2017 and it was said will be installed 16 dec, but then nothing and then after call upon call again every week but no installation, then the cable was faulty and that was on the 28th dec 2017, now every week they lie to me and say it been fixed, then i tell them it wasnt then they come with other stories and wellllll it has been nearly 3 months now, so i have had it i have gone to hellopeter and next step will go to attorney, i have all the recordings
ref number your hq gave me was ars 5338226
id nr [protected] cel nr [protected]
please i want some answers on this as i could have gone to another supplier already

I signed a new on contract on 31 December 2017. An amount of R1906 was debited from my account on 15 February 2018 when the debit order of R1000 is go off my account on the last day of each month. I was later informed that there is a pro-rata charge of R906 that was due which I was not told about when I signed my contract. Furthermore to this I have not received an invoice for this amount and did not receive any correspondence regarding this to settle the outstanding balance. I have spent hours with the call center agents and none of them were able to provide an explanation to my queries which was highly frustrating. My frustration is that Telkom have acted unethically by not informing me about the pro-rata charge, not invoicing me for the charge, not informing me via any form of communication then debiting funds from my account without any of my knowledge and placing my account into arrears.

I will be submitting a formal complaint to the Nation Consumer Commission and the respective regulatory bodies as this is not the first time I have had a difficult problem with Telkom and their service.

Good day.
I reported a ADSL problem with Telkom two weeks ago. Received a ref no, and that is were the help stopped.
My services line is [protected] and the ref no: 44CTK050218.
I am running an accounting practice and cannot access the internet since Friday 02/02/2018. We are now officially offline for the last two weeks.
When calling Telkom, all the say is that they are working on the problem.
Today I call again and was told that the problem will be escalated - ref no: 1076424.
When I asked them what seem to be the problem with he line, I was told that they don't know yet. When I asked them to put me through to the technician who are working on the problem, I was told that up to know, no technician was appointed. Two weeks later and still nothing has been done on the problem. Maybe I must cancel the Telkom services as they cannot provide what they sell. Please response on the above. Jaco de Bruyn [protected]

The embassy of the arab republic of egypt - press & information office presents its compliments to telkom - south africa and would like to officially request for the 2nd time that telkom sends out a technician to assist with the call catcher service (waiting call, callanser, and identicall) service and the battery backup that is not working on our old opticon switchboard, after we upgraded our service from a 4mbps line to the unlimited business 10mbps. We contacted the call centre numerous times regarding this subject and nothing has been done yet.

Adsl number: [protected]. / account number: [protected] / vat reg number: [protected].
Failure to send out a technician to assist with an old opticon switchboard that is not working as it should and a battery backup that is not working as the telephone lines are dead when the electricity goes off.

After numerous requests telkom fail to send out a technician as request to assist the embassy.

Business telkom line, close to Durban CPD area - business contract.

Open fault in October 2017, first technician to show up was in the first week of February 2018. Guy said he is going to test the line outside at a building, never returned, just closed the fault.

Had to open a new fault as they refuse to open the old fault.

Bottom line is that we in a CPD area, business contract, going now 5 months without telkom service.

No where possible to lodge an complaint, as they constantly tell us that they escalated the issue, for the past 5 months.

Tel. [protected] in question

Ezra Steenkamp

Good day we have applied for the double data promo with telkom 10 gig for R299 a month however we never received the 20gig as the ad says.went to forest hill branch where we initially applied so they could investigate they said it was a technical error.they then got back to us in 3 days saying it is sorted.when we contacted the call centre they said only 6gig.Why was loaded on our account.when we asked why the consultant had no response.we went back to the branch to enquire why only 50% of the double data was loaded they said they have to open a case.now I'm not really impressed with this company as we are running around with their false advertising.I'm waiting for feedback and we frustrated.how can we continue this contract for the next 2yrs with such terrible service.I requested a platform for telkom customer complaints they told me there is no such department. Is the staff incompetent or is telkom taking consumers for a ride.

Internet dept confirm over billing for 53 months @ R50
billing dept was not able to give information in 08/2017 about this after calling supervisor Noshipo was to come back no reply from her other billing person keep giving different answers credit was for R2650.00 .Today Kokwazi say they cannot pass credit for more then 1year and they won't allow me to re log a dispute for the balance of R1086.60 which is still outstanding and has to be credited to my account

Case Number-[protected]-Id Number [protected]

2016-11-01 took up a package with Telkom Mobile Representative on a voice Recorded line confirmed the deal and provided all necessary details

2016-12-01 Received the package but no debit order deduction

2017-01-01 Service Terminated no communication regarding

2017-08-01 Notice Email Statement with Billing note -Call to find out how possible-

2017-09-01 Subjected to pay amount with no explanation as the case is closed on account that i am at fault-

2017-11-01 my name is taken to the Credit Bureau and debt collectors

2017-01-28 Spoke to a Consultant ([protected]@telkom.co.za-Thandeka) offered to help in the investigation sent her my 3 months bank statement in order to prove that telkom was at fault regarding debit instruction- since this Time no response given-

Been requesting Telkom to repair my phone since 18 January. The fault number140cnk190118. [protected] id
non existing service only replies via sms. That does not help me one bit. They should privatise this and fire the individuals not doing there work.
I applied for optic fibre 3 times, first time two years ago, there after on a regular basis, I have seen my neighbour receiving fibre optic. Clearly Telkom have too much business.

After my telephone and internet line just went of without any reason for a few times in January it went of on the 2nd of February and up to date they just did nothing!
I phone, left complaints, sent messages on Facebook. Last reply I got is: the dispatch team will follow up. I work from home and need my landline and internet. What is wrong with Telkom! My escalation ref no is 1074310 and my ref is 593CRK 020218. Is there somebody out there that still care about customer service?

Good Day

I have a landline service with Telkom and recently there has been a problem with the line, I have called in to the customer care department several times and it has been of no help at all, they say they will send out technicians but they don't they just continue to send reference numbers . I would like to terminate the line because they send me invoices to pay the service fee but i have not used the line because it has not been sorted out as yet and i am very disappointed with the service.

My Details are as follows:
Name: Azeem
Company Name: Fathima and Azeem impex (pty ltd T/A Nisaa Fashion Studio)
Address: 198 Mathews Meyiwa Road, Durban, Windermere, 4001
E-mail: [protected]@gmail.com

I have moved premises november 2017 and contacted telkom around oct 2017 to move my adsl services to the new address. When contacting telkom we were told technicians were dispactched in nov/dec. After numerous calls and given a ref no we are still awaiting for a service to be rendered that we paying for every month. Each time we contact telkom its a different problem we need a new number, there are no cables despite telkom advising us in decemeber that the cabling department were busy with the cables in decemeber 2017 etc.

Good morning to all,

Gosh this never ends.
Its time I should cancel seriously.
Every time something or the other comes up.

So somebody calls me this morning to advice or welcome me, wow and I am with telkom now a good few months
[protected]
Immediately I receive an sms stating that I will be charged pro rata fees
Who is going to pay that? Not me for sure because I did not ask for a new line, btw I got a new number as well [protected]
See above that used to be my number [protected]

This needs to be sorted out before the debit order goes off on the 25th february 2018.

Telkom / open serve loves playing games, find somebody else to play with.

Just sort my things out and if possible for me to cancel, please sort that out as well
I have had it now with telkom / open serve
And guess what I am not the only person that feels this way
Pathetic

I will be waiting for an answer before close of business.
I did not ask for this number order number 190488884a
I was told to do it by your agents

Razia khan
[protected]