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Telkom SA SSO / cancellation of space stream contract since april 2016. billing monthly although cancellation request.

Rustenburg North West Province, South Africa

We phoned the call centre of Telkom Business who send us a form to fill in and send to them in April 2016. Our Account number is: [protected]. We confirmed with Telkom that the contract has indeed expired and we can send them the cancellation form. We sent the cancellation forms on a monthly basis to Telkom and phoned the call centre various times but Telkom is billing us every month although we are not using their Space stream service any more. They are not cancelling this space stream service and does not inform us of anything that they need from us to do the cancellation.
From previous experience I know they will only be able to cancel the invoicing when they collect their Telkom Space stream dish. But no one phoned us to come and collect the Telkom dish. We need the contract cancelled and credited on our account from April 2016 when the cancellation was send to us.

Email correspondence:

Good day,

We are still getting billed for the cancellation that we did in April 2016. Please!!! Get someone to pick up your dish at ARC Institute in Kroondal. We are closing tomorrow 15/12/2016 until 9/1/2017. Please help us to resolve this matter. We cannot get billed every month!

Regards

Engela Greyling
Financial Manager
[protected]

From: Engela Greyling [mailto:[protected]@mweb.co.za]
Sent: 25 October 2016 10:44
To: [protected]@telkom.co.za
Cc: 'Theronicky Setshedi'
Subject: FW: K and T Drilling cancellation form

Good day,

We send this cancellation form many times. We tried to phone a telephone number that the call centre gave us for the space stream cancellations. ( – [protected]) This number is just ringing and we don’t know how to get Telkom to respond.

Please help us!!!

Regards

Engela Greyling
Financial Manager
[protected]

From: Engela Greyling [mailto:[protected]@mweb.co.za]
Sent: 16 September 2016 08:52
To: [protected]@telkom.co.za
Subject: FW: K and T Drilling cancellation form

Good day,

Could you please give us a status of this cancellation.

Thank you

Engela Greyling
Financial Manager
[protected]

From: Engela Greyling [mailto:[protected]@mweb.co.za]
Sent: 24 August 2016 07:49
To: '[protected]@telkom.co.za'
Cc: 'Theronicky Setshedi'
Subject: FW: K and T Drilling cancellation form

Good day sir,

We phoned many times and send this cancellation forms to Telkom. They need to collect their dish at our previous offices but no one phones me to collect.

Telkom is still charging us every month. Pleas credit our account from 12 May 2016 as we cancelled but to no avail

Thank you for assisting

Kind regards

Engela Greyling
Financial Manager
[protected]

From: Theronicky Setshedi [mailto:[protected]@mweb.co.za]
Sent: 29 June 2016 09:15
To: [protected]@telkom.co.za
Cc: 'Engela Greyling'
Subject: FW: K and T Drilling cancellation form

Good day Sir/Madam,

Above attachment is the cancellation form(it was send already on the 12 April 2016) together with the identity document of our director and a proof of residence as requested.

Kindest Regards,
Theronicky Setshedi
[protected] / 9914

Telkom SA SSO
Telkom SA SSO
Telkom SA SSO

En
Jan 24, 2017

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