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Telkom SA SOC
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Telkom SA SOC Complaints Summary

35 Resolved
2651 Unresolved
Our verdict: If considering services from Telkom SA SOC with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Telkom SA SOC reviews & complaints 2687

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3:09 am EST
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Telkom SA SOC smart broadband wireless service

When inquiring about fibre optic installation in September, I was advised at Hillcrest service center to rather change the existing telephone line to LTE service. After completing the documentation and considering more fully what my service need is, I returned to service center on same day and reinstated the existing telephone line and cancelled the order for LTE.
I have since been charged (account number [protected]) monthly for a LTE service which I have never enjoyed. When subsequently calling telkom call center and visiting their service center, I have been told that cancellation for LTE is being processed and monthly payments made against my bank account would be refunded.
At my last inquiry at Hillcrest service center I was given case number [protected], but have still not received the refund promised. I now find that the telephone line [protected]) is no longer working.

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1:46 am EST
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Telkom SA SOC telkom mobile contract unauthorised debit order amount

I recently took Telkom contract phone on the 11 November 2017 p8 for R179 per months for my daughter birthday at festival mall store. I ask them to cap the call and data to limited minutes and 1g data provided with the contract as I'm not willing to pay more than R179.00 per months.
when I collected the phone I was advice that the debit order will go trough twice on December month on the 25 December 2017 to my surprise I was debited with R822.83, I call Telkom help desk I was told that the data was not cap at 1G only the calls was cap at 100 free minutes and the assistant me with capping of data to 1G. why must I be liable for the Telkom staff member mistake who was incompetent and did not understand client request, and the staff member look new because she keep asking the next person for assistance. Kindly assist me with this matter as I fell that I I'm not liable for the extra amount debited as I explain my needs to the staff member who was assisting me.
my email address [protected]@nedbank.co.za

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4:38 am EST
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Telkom SA SOC telkom mobile order cancelled

I applied online for a new Cellphone contract. The contract was concluded via telephone on Thursday 28/12/2017 and I was vetted OK.. I never received any confirmation email or SMS as promised, and today I get an SMS to say my Order has been cancelled during the vetting process.
What a poor effort and disgusting service. I have way plenty funds and income to pay a stupid cellphone contract, so this is a stupid joke, but actually just shows that your system is beyond pathetic.
You can stick your service, and I will go with another service provider.

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1:15 am EST
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Telkom SA SOC landline no service for 2 months on [protected]

My landline does not have service for past 2 months. Your technicians come and leave with no feedback. My dad is bedridden and very fragile. I need the telephone for emergencies and this is just not acceptable. Nothing has been done. We've been paying our fixed line account for months that it's not used. Not only is this annoying but also unfair. Please credit our account until you are able to fix our line and provide proper service. We are not living in an inaccessible area, so that's not an excuse. I would like this matter to be escalated and resolved.

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4:05 am EST

Telkom SA SOC router

I Have 1 word for Telkom ...USELESS!
I have 1 word for aftercare service for Telkom...NON-EXISTANT
I had to go to Dion wired in Greenstone to buy an AC adapter for my router because Telkom Greenstone don't have technicians in there and they do not have plugs to test nor do they help you if you do not have a reference number. And if you bought your router in August like I did which means it's still under warranty, they refuse to change it. So my question to you Telkom is this... if you do not swap routers that are under guarantee, and you do not have technicians on site...if you do not sell spares and you do not have plugs for sale, what the hell is your purpose in Greenstone because you are just wasting people's time. The lady at counter 3 refused to help us. Told me there are no plugs whatsoever for Us to plug in the router so she could see the problem. Before going in I phoned 10210 and spoke to the technical department. They told me to take my router in and Telkom will sort it out as it is STILL under guarantee. Weak service.

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1:38 pm EST

Telkom SA SOC unauthorised we orders on my account

I have been having a problem sinc the 9th of December.Telkom repeatedly tries to debit my account without my permission when there are insufficient funds in there.As a result the bank bank charging me fees for this failed transactions.This debit order is called a Naedos debit.It stands for non authorized early debit order.Twice theu did this month.I understand she original payment lapses a fee will obviously be charged.But my debit order for this only goes out on the 29th of the month.Telkom cannot be continuously debiting my account without my permission.No call email i sms we sent to notify me that they were going to attempt to debit my account.No one bothers to do this yet for promotions upgrades and other crap they have plenty of time to send emails sms's ect.This ish right who I going to reimburse me for the 230 extra bank fees? I called the call centre and spoke to 5 different people and got transferred all over and nobody knew anything about my problem.This Is unacceptable filled a form regarding This matter &have yet for someone to give me a call who actually knows whats going on.

Who is going to reimburse me as i am currently unemployed.Yet they have a nerve to send me email to upgrade never I will never take a contract with telkom again.

That too the lady that the contract was done through Marie Loe just wanted to get her commission iam still waiting for her to email me a copy of my contract since April 2016.Such a liar this company really disgusts me i regretbever dealing why them really pathetic service!

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2:40 am EST

Telkom SA SOC huawei p10 black friday deal

I visited telkom store at southgate mall on the 24 November 2017 to apply for black friday cellphone deal (huawei P10 black friday deal) and I was told I can only apply online and they do not have the facilities for me to apply online in store and to top it off I asked the consultant if there are any other methods to apply as I have lost my phone (telkom mobile contract) and do not have access to a phone with internet and she repeatedly said no.

I then made means to apply online then I received correspondence that I will be contacted within 48hrs to my surprise I received the below email:

Dear Customer,

Thank you for your online application. Our team has tried to contact you again. However, we were unable to reach you. We will try again. Alternatively please email us on [protected]@telkom.co.za with your ID number, contact number, name and surname.
Regards
Telkom Online Sales

I do not have a missed call from telkom but because I need the phone I then replied (twice) to the email as it had suggested. and to date I have not heard anything from then instead ive called them (10213) and had to be put on hold for a good 45 minuted before they can even attend to my call.
So yesterday 2017/12/07 I called the online sales call center and I was then told that the black Friday deals are closed and I should have called in to apply for the deal how was I supposed to know all of this info when I specifically went to the store and was not given such information. I am rather disappointed at how this whole matter was handled, I am an existing telkom customer and such treatment is unacceptable.

so can someone please tell me what am I supposed to do in the meantime since I was given false hope.

I would really appreciate a response.

My cellphone numbers are
[protected]/[protected]

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12:40 am EST
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Telkom SA SOC cell tower damaged by lightning

Telkom my case nr is [protected].

Telkom service is terrible. Lightning damaged a cell tower near Kameelfontein/Beynespoort more than a month ago. I reported this and have a case nr and all. The call centre refuses to give contact details of the service department. They acknowledge that the tower is down and is worked on. My business is dependand on good coverage. I have 4 Telkom contracts (R 3000/month). I switched to Telkom because the coverage was good then. TELKOM PLEASE FIX THIS.
My cell nr [protected]

A technitian phoned me on Saturday 16 Dec 17 to inform me that they acknowledge my problem and will try to fix it with an upgrade to the relevant broken cell tower. What disturbs me is that he told me the upgrade will take 6 months. How can this be acceplable?
I pay between R2500 and R 3000/ month for a service that is unusable most of the time. The technical man said that he suggest I switch to a different service provider. Is that the only solution?
Wilhelm Bornman
[protected]

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9:49 am EST

Telkom SA SOC contract

The Grove Express [protected] GM REED. COMPLAINT. Contract explained by Mathapelo Tlaka on 7 Nov 2017 was misleading information about the free minutes on contract (who at that time could not see properly because of an eye problem, she kept on asking a college for assistance because she could not see information on the system)I went back yesterday to The Grove Express to get charity on contract about my call time on contract, only to hear that I have zero free call time minute and has to pay a extra amout for the service or to top up - above mentioned agent mislead me about the free minutes on the contract, which was actualy only applicable when you call telkom to telkom. A cancellation form was put in my hand not even explaining to me about a penalty fee. I had to ask her to explain the cancellations conditions " i you are not happy with your contract please cancel your cantract with a penalty of R800" what a unpleasant experience. I try to take up the isue with shop manager, Itumaleng Seema [protected] (ignored me, bussy having a informal enjoyable laughing conversation with her friend from Vodacom) what a unpleasant experience with telkom. Also telling me that my account is not being paid. What humiliation from telkoms side. Now i pay for a 2 year misleading contract. I wish i have never heard about telkom's cell phone services. What a disappointment. If only your agents are properly trained i would have been a happy client today. Please dont send me the standard appology letter that Telkom is looking into the problem, because i know by experience that most companies dont know how to solve problems or just dont care about client sevices rather send me a contact number to take this case up with somebody at telkom who realy cares about Regards a unhappy client, GM REED [protected]

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4:34 pm EST
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Telkom SA SOC no service on an order a month ago

On the 17/11/2017 my daughter applied via phone for a R599 Telkom package. Was cleared and she received the order nr and smse stating that they will install it ... 2 weeks ago she left work early to go to Telkom office ...the reply Eish we must still install it ...yes we know ...when? Eish we dont know... I complained on Facebook ... gave them the info ...different people contacted me, now theres no order nothing at all yet my daughter still receives smse stating that they will install it more than a month now...still no joy? I am doing this on her behalve mainly beause she dont have internet as she is still waiting for them and because she cant leave work as she wishes or take days off... on Facebook... Hi So you want to tell me the ordernr 193720323A copied from Telkoms sms her full name surname date of birth is useless ... she received like 3 smse from you Telkom ...and after weeks now this? Still no joy, Please help her she needs internet to do her work please

Kind Regards

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6:43 am EST
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Telkom SA SOC adsl line repairs.

First let me begin by saying that this isn't the first time Telkom has failed to me.

First, during September when our entire system was fried due to a terrible storm we had to wait a month and three weeks until it was repaired. Yes, I said it, a month and three weeks! You can only imagine how much it cost to buy data every few days just to keep things going. I can't even count how many times it took calling them to get them to get a guy out to repair everything. On more than one occassion I remember that the request to have things fixed was "removed". Eventually it was repaired.

It hasn't even been a month and already something is wrong with the ADSL line. At first I thought it was the router and I called MWEB, we went through it together and it was concluded that the trouble is the Telkom ADSL line. Last week a call was made requesting it be repaired. A few days later a man called stating be would be by to fix it. But of course this is Telkom we are talking about, so low and behold he didn't show up. When a call was made to ask why, they besically said the request had been "removed" because the guy had been in the area. Really? Well he sure didn't make it to my house? And it that is the case why not call and ask if the guy has been by than remove the request?
I only wish they were as fast at repairing repairs as they are with removing repair requests.

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5:45 am EST

Telkom SA SOC faulty adsl line - no internet for a month

Good Afternoon. We reported our Telkom internet fault on 16/11/2017 after a week on 23/11/2017 ref: 292CTK161117 someone came out to check the problem. It took them the whole day and I had to take a days leave to be at home for them they arrived at 11:30 and at 17:20 the lady told me that there is another problem and they need to send someone else out for this. After almost a month we are still waiting for someone to assist us every time we call we hang on for 20-30 minutes just to hear that they are attending to the problem and a technician will call out and was assigned to this. We are now going for a month without internet. Can you please advise when this problem will be solve and what is the delay and why is your customers not informed about a progress? Is this really customer service?

Telkom's reply on facebook:
Good day, apologies for the delay fault has been escalated and will be attended to asap . Escalation ref is 1039237 thank you ^Frank

This was on Monday 11/12/2017 today is 14/12/2017 and the problem is still not solved and the status at the call centre is still work in progress.

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6:57 am EST
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Telkom SA SOC contract breach

I started a contract on Thursday 07 December 2017 at the yellow store in cape town central. My package is for an A7 freeme 1g 100min all network 50sms a day to all networks and 30gb extra divided into 3 months. I have yet to receive my 10gb of data and I have been calling and iv been getting different stories every time. I spoke to an advisor this morning who was very rude and was not helpful instead was telling me about another package that is not mine. My worry is that I need the data for my phone to function and I have had to top up which I am not prepared to pay for. Cause should I have received the 10gb I would have not topped up.
I am very disappointed as now I am stuck in a 24 month contract that Telkom has breached in the beginning stages. I feel defeated as I have attempted to have this resolved and the customer service is appalling and none helpful. I would like for this to be rectified and my bill corrected. I also would like compensation for this matter.

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6:07 am EST
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Telkom SA SOC settlement of an account.

I have an account with Telkom that I settled a month ago, yet my status with the credit bureaus has not been updated. I called the customer care line more that 4 times trying to request a settlement letter and on more than one occasion i was told to wait for 48hours of which I waited but I received no response. All the consultants that I spoke to said they are escalating my problem to their manager but from last week till to date i have mot received a response.

No related to account: [protected]
Name: Ledwaba PM
ID no: [protected]
Email: [protected]@icloud.com

Thank you in advance!

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5:02 am EST
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Telkom SA SOC adsl and landline keeps going dead

My cables are in a storm drain and keeps filling with water. I have installed my adsl and landline over a year ago . Telkom charges me for the full service and I do not receive the service. The technicians come out empty out the water and it works until the next rain and thereafter goes off until techs come back weeks or months later. Telkom does not credit for no service... I am taking this up with ICASA... Telkom only wants to react ... no pro active measures in place after receiving reports from their Techs that this problem is continuous.
The street I live in, is the only street in our area that fibre was not installed therefore we cannot use another service, we stuck with old technology.

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1:11 am EST
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Telkom SA SOC service cancellation: [protected] (adsl line)

We have e-mailed our cancellation request on 2017/11/24, up until now we only get e-mails that they cannot get hold of us, although they have 3 numbers of ours!
When a Telkom person rocks up unannounced at the house, he does not know what to do.
As a business, we are hearing every day about the POOR customer service of Telkom, and it is costing us clients on the PABX side.

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3:34 pm EST
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Telkom SA SOC poor service. lines down for a month.

Despite calling Telkom on numerous occasions to come and check why we have no connection. We have been told that they are escalating our query. We have no pone lines and our internet is down. My wife runs a business from home. Dara abd airtime is costing a fortune. We have made more than 20 calls even been told tomorrow someone will come . To date im still waiting but they took their full premium.

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7:54 am EST
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Telkom SA SOC telkom prepaid landline service

On 19 November 2017 I deposited the amount of R200 for the purchase of telephone time on behalf of mr. Jan van der Laan on his Telkom PrePaid land line and was given this reference no. [protected].

We followed the instructions, which were to call * # 55 from his line, [protected] and to enter the reference number. It did not work.

The owner of the land line, mr. Jan van der Laan, called the help line at 10210 a number of times, but met with no success.

How do we activate this purchase, please?

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1:35 am EST
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Telkom SA SOC wifi

Telkom installed the Wi-Fi router in the 14th of November. I've had problems every day since. I called on the 28th of November and was told that a technician will be coming out yo sort the problem.

It's now the 8th of December and I still don't have Wi-Fi.

I'm so disappointed in the service. Please help

The call centre consultant has acknowledged that there is a fault but I'm being told that they don't have communication with technicians so they cannot give me an update.

Ref number 592cnk281117

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1:14 am EST
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Telkom SA SOC unauthorized deductions telkom account, number [protected]. sonja willemse tel.[protected]

Telkom account number [protected]. Sonja Willemse, Tel [protected].

On 2017-08-05 I cancelled above mentioned contract due to being retrenched from work and thus were unemployed. Telkom however continued with deductions on my bank account resulting in additional penalties on my bank account. Numerous calls to Customer Service and visits to the Telkom store in Cape Cape yield no success.
On 2017-12-08 an amount of R799.98 were deducted by a company NUDEBT MANAGEMENT without prior consultation or arrangement.
I want this contract to be cancelled with immediate effect and all illegal deductions to be refunded with immediate effect.

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Telkom SA SOC In-depth Review

Company Overview:

Telkom SA SOC, also known as Telkom, is a telecommunications company based in South Africa. With a rich history spanning several decades, Telkom has established itself as a leading player in the industry. The company's mission is to connect people and businesses through innovative communication solutions, while its vision is to be the preferred ICT service provider in South Africa.

Telkom offers a wide range of services and products to meet the diverse needs of its customers. These include fixed-line telephony, mobile services, broadband internet, data solutions, and managed services. With a comprehensive portfolio, Telkom strives to provide reliable and cutting-edge solutions to enhance communication and connectivity.

Service Quality:

Telkom SA SOC is committed to delivering high-quality services to its customers. The company consistently invests in infrastructure and technology to ensure a seamless and reliable experience. Customer satisfaction levels are consistently monitored and evaluated to identify areas for improvement.

When compared to competitors in the industry, Telkom SA SOC stands out for its service quality. The company's robust network infrastructure and commitment to innovation contribute to a superior customer experience.

Pricing and Value for Money:

Telkom SA SOC offers competitive pricing for its services, catering to a wide range of budgets. The company's pricing structure is designed to provide value for money, ensuring that customers receive quality services at affordable rates.

When compared to competitors, Telkom SA SOC's pricing remains competitive. The company strives to strike a balance between affordability and service quality, making it an attractive choice for customers seeking reliable telecommunications solutions.

Network Coverage and Reliability:

Telkom SA SOC boasts extensive network coverage across South Africa, ensuring that customers can stay connected wherever they are. The company's network is known for its reliability and uptime, providing uninterrupted communication services.

When compared to competitors, Telkom SA SOC's network coverage and reliability are commendable. The company's investment in infrastructure and technology enables it to offer a robust network that meets the needs of its customers.

Customer Support:

Telkom SA SOC places a strong emphasis on customer support services. The company's dedicated support team is readily available to assist customers with any queries or issues they may encounter. Response times are prompt, and the effectiveness of support is consistently evaluated.

When compared to competitors, Telkom SA SOC's customer support services stand out for their efficiency and effectiveness. The company's commitment to resolving customer concerns contributes to a positive customer experience.

Technological Innovation:

Telkom SA SOC is at the forefront of technological advancements in the telecommunications industry. The company consistently invests in research and development to drive innovation and stay ahead of the curve. This enables Telkom to offer cutting-edge solutions to its customers.

When compared to competitors, Telkom SA SOC's technological capabilities are impressive. The company's commitment to innovation positions it as a leader in the industry, providing customers with access to the latest advancements in communication technology.

Corporate Social Responsibility:

Telkom SA SOC is dedicated to corporate social responsibility and actively contributes to social and environmental causes. The company implements various initiatives to promote sustainability and make a positive impact on society. Telkom's commitment to corporate social responsibility sets it apart from its competitors.

User Reviews and Ratings:

Users have provided positive reviews and ratings for Telkom SA SOC. Common feedback highlights the company's reliable services, excellent customer support, and competitive pricing. Overall, users express high levels of satisfaction with Telkom's offerings.

Pros and Cons:

Telkom SA SOC has several strengths, including its extensive network coverage, commitment to service quality, and technological innovation. However, some users have mentioned occasional service disruptions as a potential weakness. Overall, the advantages of using Telkom's services outweigh the disadvantages.

Conclusion:

Telkom SA SOC is a reputable telecommunications company in South Africa, offering a wide range of services and products. The company's commitment to service quality, competitive pricing, and technological innovation make it a preferred choice for customers. With extensive network coverage and reliable services, Telkom SA SOC continues to deliver on its mission of connecting people and businesses. Potential customers considering Telkom's services can expect a reliable and customer-centric experience. Overall, Telkom SA SOC's performance and future prospects remain promising.

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Contact Telkom SA SOC customer service

Phone number

+27 123 112 186

Website

www.telkom.co.za

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