Telkom SA SOC — unresolved repeat telkom line faults
I am extremely irate at the lack of customer service from telkom and their continuous failure to respond or attend to faults that have been logged.
My company modac cc on 293 clark road has logged three faults in the last month and not one has ever been resolved to date. We have spent a lot of money calling the clueless call centre which is a complete waste of time and money as they cannot even log a proper dispute on their system. How does that assist us as clients who have faults that hamper the company’s productivity?
I have once again logged a fourth dispute with telkom and was advised it was logged as a repeat fault but am not convinced I will receive any feedback as per usual.
I demand technicians to be despatched to our offices immediately as this is unprofessional and ridiculous.
I need an urgent response on this matter urgently.
Updated by Mpume, Nov 30, 2016
Hello Peter - AI2634225-Telkom lines complaint
Our lines are still down and technicians have never been dispatched to date, I need a number for someone in head office immediately because this is unacceptable and ridiculous.
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