Telkom SA SOC
reviews and complaints

Good morning mhlang (manager at telkom mall @ reds) and management,

I came in a while back to sort out my account which was not outstanding, as I had paid the last invoice as I had given one months notice and had been into telkom many times and saw dianne, bongi mtshweni, and I was told by that lady who you said was not the manager (blond lady - who told me she was the manager) and yourself, and you all said that you would sort this account out as we had been handed over, not on my part, but because telkom did not process my ones months notice, as I had told you.

My last payment, if im not mistaken was on the 7th april 2015 where we paid around r600 and you said that you could see on your system that the line had been cancelled and that I had paid that last months payment. you gave me your details and said that you would sort this matter out with head office and the debt collectors, however I am still receiving threats from mbdcs. the last message I have received is on the 15 march 2017 from mbdcs ref number: [protected] and their number is [protected].
I will not be paying any moneys whatsoever as gave my one months notice via email and paid my last months invoice. so please consider this an urgent matter and deal with the debt collectors as this is not my issue, it is telkoms issue.

I cannot remember my landline number as it was 2 years back that I cancelled it, but my id number is [protected] - you used this last time to get into my profile.

You promised me that day that you would sort everything out, as I was in absolute tears over this matter as it is telkom's fault, I followed procedure and gave my one months notice and then came in several times and was promised by that blond lady who said she was the manger that everything was fine and nothing was due.

please can you kindly sort this matter out urgently as I have my mom passing away, she has 2 months maximum to live due to cancer, I am ill and there is just too much on my plate to sit and worry about this telkom account that should have been dealt with by telkom originally, in 2015! when I cancelled it over email as well as I came in and cancelled it with one of the consultants at mall @ reds telkom.

I thank you in advance for your assistance and looking forward to hearing back from you.

Kindest regards
Candice sparg
[protected]
Cell number [protected]

I have canselled my month to month in Jan and make upfront payments .pay beginning of jan for for jan.Then I get billed again for Feb and pay it cause I was told the canselation did not go through after a few visits to walk in centre and emails and calls .I get billed again for March and reverse the debit order .
Then they have a nerve to debit my account on the 15 March for double the amount and the call centre person nicely tell me there is nothing they can do about this.

TELKOM DONT CARE IT IS DAMN FRUSTRATING HOW THEY CAN BE SOOO EXTREMEY NICE WHEN THEY WANT YOU TO SIGN THE CONTRACT BUT SOOO DAMN IGNORANT AND NOT COMPLIANT TO YOUR NEEDS WHEN YOU HAVE ISSUES.
Obivously I dont want this to go on my credit record but I will get a lawyer to deal with you and spread the word to every person I know.

I am sick & tired of Helkom! In the 4 months I have been using this line it has not worked for 2.
Technicians unassigned themselves Willy-Nilly! No-one ever responds.
Had enough.
I have spent a fortune on cellular calls to report this and no joy!
I do not understand why they expect me to pay my bill or how! No internet!
This is ongoing!
The only way to resolve it seems to be to get rude! I do not appreciate the position they put you in. Don't even think of asking for a manager or supervisor as they are always out to lunch!

I signed up for the above service with a service provider; the gadget was delivered at my workplace in 2016 october. We discovered that we do not have coverage. I reported the matter to corrado and he said I must report to telkom which I did. Telkom sent out a technician who confirmed that I do not have coverage & they will bring me an antennae which they never; to date. Corrado also came and he confirmed the latter. In january I requested corrado to cancel my contract; he sent numerous emails to telkom. To date telkom still deducts money from my account. Kindly assist; with cancellation and reimbursement of my money.
Thank you.
Jackie mmakgomo mabaso
[protected]@gmail. com
[protected]

Good Morning
I have submitted all cancellation documents to Telkom as per Customer Care ladies.
This has been submitted on 2016.11.10, 2016.11.16, 2016.12.22 and 2017.02.15 yet my line has STILL not been cancelled. I received another invoice today.
I don't use the Telkom line anymore. My Fibre has been installed and we switched over to Fibre with Web Africa.
I will NOT make anymore payments to Telkom.
Please escalate this to whom ever works with cancellations and ensure that my line is cancelled and ALL amounts written off.
Telkom Account no : [protected]
Line Number: [protected]
I need this done and please confirm that everything has been cancelled and that there is R0 outstanding to Telkom in writing to me.
juanelle.[protected]@gmail.com

I am sick and tired of telkom they billing me every month but I don't have contract with them, I've been phoning, emailing and visiting their store, they told me that the contract is successful cancelled,

See my proof below

Annelyn Da
Annelyn David (Query)
Jan 13, 08:33 SAST

Good day,

Kindly be advised the device has been successfully cancelled on our side,

Received Huawei Y5ii Dual Sim [protected] opened with all accessories + MT LTE Sim Card [protected] sealed RW15387728 (Bathu)

For further queries kindly contact the network on 081 180 or email [protected]@telkom.co.za

Trust you have a great day further.

Kind regards

I took a phone contract with Telkom and in December it went off and didn't want to switch back on. I booked it in for repairs at Telkom on the 13th of December 2016 and i have been going back to the Telkom if my phone is back they telling me "its still with repairs" till this day i haven't received my phone and they have been debiting my account for 3 months. Please assist as i have already sent a complain to them in January and they haven't responded. I even went to hello peter and i still haven't been assisted. Bronwyn Davids and Busi from Telkom said they were attending the matter but till this day nothing has been done.

On 04/03/2017 I applied for a telkom business line at Telkom Wonderpark. I was promised it would take 7days to process the application and installation. They could not offer me an ADSL line and therefore I was given an option to take the wireless service. The sales person who helped me the called me the next day on 05/03/2017 to alert me that I need to come in-store asap because he forgot to let me sign a portion of the application. On 06/03/2017 I went in-store to sign. I received an sms that my application was approved on the 10/03/2017 and that I must make a deposit for R700 which I did the same day. On the 15/03/2017 I received a call from the sales person from telkom alerting me that they cannot find a wireless devise that I had applied for and that the only thing he can do for me right now is to give me a simcard which I must use with my own cellphone!

I am not happy with this service because of the following reasons:

7 days had lapse before I could get a correspondence of what is happening with my application.

I applied for this line for business purposes which means my business cannot do any form of communication.

The sales person was rude and actually imposing that I must accept the simcard without the devise. My application was for a business line not a simcard.

When I asked to speak to the store manager the sales person told me that the manager was going to tell me the same thing and said the manager was too busy to talk to me.

I am very frustrated as I have been waiting for this business line for more than two weeks now.

My ID Number: [protected]

We arranged for a new line connection with a broadband router at 4 megs. The forms were all filled in and signed. We were informed that we would be notified with a connection date via email. To our great surprise we get an email stating that the deal has been cancelled and that we must reaply for a 2meg line. Is this the way a company like Telkom lives up to its obligations. Surely when something is arranged and confirmed they should fulfill there obligation to that signed contract and not just send an email that the deal is cancelled.

Is this reall the way business is done

I do not know who to contact... It started in november last year when I contacted telkom to upgrade my adsl line from 4mbps and they told me that I could upgrade to a 10mbps line for r799 vat inclusive. So I agreed to it and so excited to have fast internet... Well big mistake I haven't had a good line since then. My speed varies from 3mbps to a max. Of 8.4mbps. And it never stays at a high speed for more than two to three days... I am paying for a 10mbps line and I don't get what i'm paying for... I have logged several complaints and fault calls but I don't get sorted out. I even on two occasions told them I will not pay the end of the month, until my line is fixed, they just suspend my line, but I must pay the full installment. Telkom is a rip off because I have even told my friends about the 10mbps promotion and they also got the line or told they could get fast speeds but they too don't get it. What can I do

Hi,
I have been without a landline and wifi- for two weeks. After several calls to the fault department this remains unsolved. I receive SMSs that the fault is resolved but this is not the case. I have requested a technician to come to solve it on site/ but non has visited yet. The call center is unable to escalate the matter and also unable to transfer me to team leaders as the are unavailable. This has been frustrating. And is unexceptable. My landline is [protected] - any help in getting service restored will be appreciated.

On 14 February I reported a fault on my ADSL line. I pay for a 4m line but I only get an average download speed of 0.5 and upload speeds of around 0.12. I have received numerous sms's that Telkom is attending to my problem. We had a technician here about a week ago, but still the line speed has not been fixed. I can't for the life of me imagine that a large company like telkom can not sort out this problem in a month. I work from home, but can hardly download emails - let alone videos I desperately need. I tried today to download a 38sec video and after hours of trying I have still not been successful. I am so frustrated that Telkom's in capability to help me is putting me in a very unprofessional light. Please what do I need to do to receive the service I pay for.

I have never experienced worse customer service in my life
the agent oN the phone can make you hold for as long as they want.
I have tried now for more than 10 times to get feedback on my order.
Do yourll have any idea how bad your service is
I have never met call centre agents like yours
yourll are a discrace to the service industry
how does 1 get a meassage through you're shofinistic attitude. Proudly south Africa my ####ing a*s.

No problem cos I know nobody will respond. But remember the table will turn.

Keep up the WONDERFUL SERVICE. You wish

Good day. I handle the accounts for a Company called Crazy Plastics Express (Pty) Ltd. This is one company with ten different branches/stores. a Few years ago we closed down one of our stores, (ERM), and the right procedures were followed. Telkom closed the acc for ERM and all moneys were paid. a Few months later we received an account for ERM again and i phoned Telkom only to be told that one of our other stores, (Carnival) lines were now billed on the account for ERM. Carnival original account now had billings on for two seperate data account - Telkom could not tell me who these belong too. I phoned Telkom numerous times, spending hours day after day after day on the phone. I sent the one email after the other, this was not rectified and everyone just said sorry, i cant change it.

Now i receive my new accounts and true as bob - Telkom does it again!

My account for my Crazy Plastics Express Parys store, telephone number [protected], Account number [protected] gets billed on my Crazy Plastics Express East Rand Mall account - (the number on this account belongs to our Carnival store [protected] as explained in the beginning), account number [protected].

How does this happen? Who will be able to fix this as your call centre staff werent able to help me in the past . How trustworthy is your system if mistakes like these crepe in. How do we know we arent billed for other peoples calls?

I logged a call on Thursday 2 March. Both my ADSL and Landline is faulty.
Only reply I get is "sorry for the inconvenience" and that a technician has been assigned.
Today is the 13th of March and despite several tweets, phone calls and sms I have not heard back from ONE single person.

I work from home and needless to say, I am toast as my cellphone reception in the area is very bad.

I think if you look at my calls log over the past year, you will find that my line is more down than working. I have ordered fiber in my area (definitely not Telkom) and will cancel all my services as soon as my fiber is installed.

I cannot begin to describe the amount of frustration at the moment. This happens every month!

[protected] landline number and the Reference number is: 1226CRK020317

But hey, this will probably also be ignored!

I have been struggling to cancel my contract with Telkom (which is passed 24 month already and was on a month to month basis) since August 2016. I have sent a cancellation form, called over 6 times but I have not received any good service at all. The lines have not been cancelled still and my account is still being billed for something I don't use and do not want. I have never seen such horrible service in my life. Every time I am sent a case number ([protected]) and told that my query has been resolved only to be billed be following month.

I have decided if the solution is not administered this time, I will be contacting the ombudsman and the National Consumer Commission for customer protection.

I order 2 telkom ADSL lines to be installed, after many hassles i finally manged to get my lines installed and active however i am still awaiting Telkom to activate two sim cards which were supposed to be integrated with the ADSL lines. A lady by the name of Phindile Langa at Telkom Reds Mall - Centurion, took my details and a ID copy but till date my sim cards have not yet been active.
Please see email below:

Her email address is: [protected]@telkom.co.za

Feb 28 (12 days ago)
to langap

Hi Phindile

I was at your store on Thursday afternoon to collect the ADSL modem and your system was offline to dispatch the modems, hope you remember.

I collected two SIM cards from you for my integrated ADSL line, kindly activate my sim cards:

1 - [protected]
2 - [protected]

my id number is: [protected] (you did make a copy of my ID)

Nausheen Shehzad

I can be contacted on the number: [protected]

Thanks & Regards

I relocated in January from George to Cape Town. My landline there was [protected]. I went to the Telkom office in Claremont in the last week of January to move my line to Vredehoek, Cape Town. I was told by the assistent that I cannot move it, but have to cancel it and reapply for a new line, which I did immediately and paid the R900+ installation fee. A few days later I received an sms to tell me which day the installation will take place. On the installation date I received a phone call from a person in Port Elizabeth saying that he is in front of my house. Obviously the assistent did not apply for installation at the right address.
I tried contacting Telkom but as usual could not get any person on the other end of the line after numerous attempts. I then revisited Jonathan Bennett at the Claremont Telkom office who promised to correct the application and communicate with the technical department.
Last week I emailed Jonathan again as I have not heard anything yet from telkom. He replied that he will immediately enquire and get back to me. I have not heard anything from him after that.
I also received a phone call from Sybil from the accounts department last week who wanted to know why i cancelled my George line. I explained the whole situation to her and she promised to get back to me before 10 am the next morning. She never got back to me. Today i received another invoice for my old line! It appears that it had never been cancelled and Telkom is still charging me despite no service since Jan. There is NO COMMUNICATION and NO COMPETENCY in the company.

This is the 4th request for:

1) CANCELLATION OF MY OLD LINE

2) REFUNDING ME FOR THE PAYMENTS FOR A LINE THAT DOES NOT EXIST

3) REFUNDING MY INSTALLATION FEE.

I am astounded by this company and does not want to use them ever again as they have absolutely no respect for their clients.

My name is dewald van der rijst and my cell number is [protected]. my email adres is [protected]@gmail.com my lg g3 that is on contract at telkom has been booked for repairs on 28/12/2016 with ref. no trj031705. the phone gets hot when charged and took nearly 4 hours to charge. on 18/01/2017 i was told that battery is faulty and i must pay r460.90 for new battery. on 29/01/2017 i collected phone at telkom george. on 14/02/2017 the phone was taken back since the problem was still not fixed and phone wa send back with ref. no trj034470. on 08/03/2017 i went to pick up phone from telkom george and was told that the phone is an exchange unit, because they could not fix my phone. while inspecting the phone i noticed that the back cover was scrathed and the new battery i paid for also had marks on. my phone did not had any scrathes or dents on it and it was noted on the jod card like that and the battery also was brand new. this one had marks on it, which raise the question, is this the new battery that i paid r460.90 for. this is very poor service from telkom's side and is unexceptable. i have been 2 months without my phone and had to pay my account every month, but the phone is still not fixed. i really think the only way to resolve this problem is for telkom to replace my phone with a new one.

I ordered a line to be put in. They told met its going to take 7 - 21 working days. I then paid the R700 "Deposit" as the guy in the store called it. Only after i payed they tell me its going to take longer i payed the deposit on the 22 February 2017 the next day they send me an SMS saying my line will only be installed on the 6 April 2017, that is 28 working days. When i tried to contact Telkom with my Question on why it is taking so long i don`t get anything. On the contrary when i start asking they just disconnect the chat after i have waited a long time to get someone. Thy easily tell met to call the call center even if they know it takes forever to get someone on the other end in the call center. I screen shot the conversation. find attached.