Telkom SA SOC
reviews and complaints

Gooday

I have no service on the above home line since 15th February 2017 to date, a technician by the name of Notombi Gcabashe was assigned to the fault she came out on the 23 February 2017 after a week of my fault being reported and test my line at home, then she said that the problem was a 91 Quilplam Place however she cannot get access to the property cause no one is home she advised that she will come back at 3pm same day to see if there is anyone there and report same to us to date she has not come or neither as the line being restored. Despite me calling in numerous times to Telkom to find out progress is always told that Telkom is working on the problem, surely if she didn’t get anyone there on a weekday she should have came out on a weekend and despite me telling Telkom I have a disable mum at home and I also run a business from home I am losing out on my clients, and this line should be restore for my mum’s health reasons it has fallen in deaf ears. Telkom sms promises customers that the problem will be sorted out within 5 days but this is not the case.

If this is not restored by close of business today I will take further action.

ESCALTION NUMBER : 957830
FAULT NUMBER: 340CNZ150217

I decided to port to Telkom mobile which has caused me nothing but great effort.

At first, a lady at the Greenacres, Port - Elizabeth Telkom mobile store (whose full details I have) loaded the wrong contract on my SIM. It took me numerous phone calls with unwilling customer care operators, four visits to the store and loads of unnecessary expenses to eventually ‘migrate' from this lady's mistaken contract to the one I initially chose.

I am now finally on the correct contract that I chose and applied for.

Soon thereafter, one month to be exact, a debit order of a ridiculous amount was debited by Telkom mobile from my account.

Upon phoning customer care, infuriated, I was told that R2 100 was debited from my account as a "migration penalty", because I migrated from one contract to another.

I DID NOT migrate from any contract to another by choice. The lady behind the counter at Telkom mobile Greenacres loaded the incorrect contract on my account, which then had to be changed to the exact one I chose. How am I paying for the shortcomings of staff at Greenacres Telkom Mobile and why on earth do I now have to, once again, go through a ridiculously disheartening process to get my money back?

Hi there

please note that Telkom directly debits my account on a monthly basis for a service which is shortly thereafter suspended each month.

The service received is completely unacceptable.

First why can't any of the call centre agents pick up on their systems that i have a registered email account service with telkom, secondly why does the account keep getting frozen when the debit order is successful. This is not the first time the services has been frozen incorrectly. I have the same struggle each month. What telkom does not seem to understand is that it is a business email account, and due to the lack of service received as a result of Telkom's incompetence I have lost a fair amount of business...

Date: 06/03/2017
Account Number: [protected]
Contact Number: [protected]

The above contract was taken in December 2016.
The consultant advised me that the contract is capped and that I can buys data to top -up when I needed to.

This is not the case as I was charged on my invoice for March 2017 a data usage of R500, 00

This contract was falsely sold to me and I am very unhappy about this.
Should I not receive a response in 3 days I will be taking this up with consumer council to sort out this mattre

Telkom is deducting two debit order each month for my account, and I am getting nowhere with getting my money back I have been phoning in everyday talking to different call centre agents and managers and also the telkom Facebook page and still not resolved . I have not received one email back from managers that I've been emailing. It's a simple query that's. It being resolved.

16 year old teen that is greatly disgusted by Telkom. On the 27th of February we got Telkom to install a phone line and 10MB/s line in our home in bluff. The first problem was that the technician could not get 10mb/s out of the line for some odd reason. Then he said that he will come on the 28th to fix that issue. The 28th came and went and the issue remained. He told us that we should drop our payments to the 4mb/s line because that's all that is possible in our area. From the 28th he never returned and our internet has not come on. So we have been almost one full week now without Internet. To top all of that off my uncle and I have been attempting to get someone to come and check everything for us. No one has bothered coming. I called the help line. They picked up immediately and I was on the phone for one hour exactly. In that one hour I would say I only spoke to the person that took the call for about 25min. The rest of the one hour I was on hold while his "system updates" or he "checks his system". Up to today I am not connected via WiFi and Telkom has not gotten back to us. If anyone want to purchase any Telkom service I highly suggest that you DO NOT!

Please see emails below as reference beyween myself and Telkom mobile cancellations dept.

5 Marc 2017 - I have instructed my bank to stop the Telkom debit order. I have not entered into a contract for number [protected]. I keep on getting invoiced for this number that I dont have and signed for.

I send a cancellation request in January to cancel my contract for my number that was ported to Cell C and requested for a final invoice for payment for [protected]. Up to now no one at Telkom could resolve this. Im have submitted this complaint to the Telkom Complaints board .

The service is unacceptable.

Tanya Naude | HR & Org Advancement Manager | +[protected] | Fax to email086 601 7822
SABPP HR Professional – Reg no. 11823
Timken South Africa PTY Ltd | Mail Code: TSA-01 | Cnr Van Dyk & Edinburgh
Benoni South | Benoni, Gauteng, 1501 | Stronger. By Design.

On 21 Feb 2017, at 9:00 AM, Retentions - Cancellations TM wrote:

Good day,

Hope this mail finds you well.

Please accept our sincere apologies on any inconvenience caused and the delayed response to your email.

Kindly note that the Affected number in question [protected] does not pick up on our system the only number we get under your profile is [protected].

Hope you find this in order and thanking you in advance…

Mobile_Cons_Retentions

From: Naude, Tanya [mailto:tanya.[protected]@timken.com]
Sent: 13 February 2017 11:35 AM
To: Retentions - Cancellations TM
Subject: RE: Urgent escalation- unsatisfactory service. Cancellation of contract - account no [protected]

I have already sent this on 10 January! See email attached. I am logging the poor service on HelloPeter.com with all the 13 emails that I have sent to the cancellation department and nothing gets done.

Best Regards,
Tanya

From: Retentions - Cancellations TM [mailto:[protected]@telkom.co.za]
Sent: 13 February 2017 11:31 AM
To: Naude, Tanya
Subject: RE: Urgent escalation- unsatisfactory service. Cancellation of contract - account no [protected]

Good day

Trust you are well.

Kindly send us the cancellation form that is not attached on your email.

Regards

Mobile_Cons_Retentions
Tel:081 180

From: Naude, Tanya [mailto:tanya.[protected]@timken.com]
Sent: 31 January 2017 03:28 PM
To: Retentions - Cancellations TM
Subject: Urgent escalation- unsatisfactory service. Cancellation of contract - account no [protected]

Please give me your direct number, name and surname. I provided my details 4 times. The cell number is [protected].

Give me your manager's details as well.

Tanya Naude | HR & Org Advancement Manager | +[protected] | Fax to email086 601 7822
SABPP HR Professional – Reg no. 11823
Timken South Africa PTY Ltd | Mail Code: TSA-01 | Cnr Van Dyk & Edinburgh
Benoni South | Benoni, Gauteng, 1501 | Stronger. By Design.

On 31 Jan 2017, at 2:24 PM, Retentions - Cancellations TM wrote:

Good day

Hope this mail finds you well

Kindly be advised that we cannot be able to pick up any data on the system using the mobile number you provided.

Regards

Mobile Cons Retentions
For more info:081 180

From: Naude, Tanya [mailto:tanya.[protected]@timken.com]
Sent: 23 January 2017 03:24 PM
To: Retentions - Cancellations TM
Subject: RE: Cancellation of contract - account no [protected]

Hello

My ID number is [protected]. Cell number of the contract [protected].

Kind regards

Tanya Naude | HR / Org Advancement Manager | +[protected] | Fax to email [protected]
SABPP HR Professional – Reg no. 11823
Timken South Africa PTY Ltd | Mail Code: TSA-01 | Cnr Van Dyk & Edinburgh
Benoni South | Benoni, Gauteng, 1501 | Stronger. By Design.

From: Retentions - Cancellations TM [mailto:[protected]@telkom.co.za]
Sent: 23 January 2017 03:19 PM
To: Naude, Tanya
Subject: RE: Cancellation of contract - account no [protected]

Good day,

Hope this mail finds you well.

Kindly be notified that we cannot pick the written number in question on our system under your id number.

Please confirm if this is the right affected number in order for us to assist you accordingly.

Hope you find this in order and thanking you in advance…

Regards

Mobile_Cons_Retentions
Tel:081 180

From: Naude, Tanya [mailto:tanya.[protected]@timken.com]
Sent: 13 January 2017 02:38 PM
To: Retentions - Cancellations TM
Cc: Thulani Nyoni (T)
Subject: RE: Cancellation of contract - account no [protected]
Importance: High

Good day

Please confirm receipt of the mail below and advise when I can expect the invoice for payment.

Thank you,

Tanya Naude | HR / Org Advancement Manager | +[protected] | Fax to email [protected]
SABPP HR Professional – Reg no. 11823
Timken South Africa PTY Ltd | Mail Code: TSA-01 | Cnr Van Dyk & Edinburgh
Benoni South | Benoni, Gauteng, 1501 | Stronger. By Design.

From: Naude, Tanya
Sent: 10 January 2017 03:48 PM
To: '[protected]@telkom.co.za'
Subject: Cancellation of contract - account no [protected]

Good day,

Please find attached the cancellation form and my ID. Kindly cancel with immediate effect and send me the final invoice for payment.

Thank you,

Tanya Naude | HR / Org Advancement Manager | +[protected] | Fax to email [protected]
SABPP HR Professional – Reg no. 11823
Timken South Africa PTY Ltd | Mail Code: TSA-01 | Cnr Van Dyk & Edinburgh
Benoni South | Benoni, Gauteng, 1501 | Stronger. By Design.

This message and any attachments are intended for the individual or entity named above. If you are not the intended recipient, please do not forward, copy, print, use or disclose this communication to others; also please notify the sender by replying to this message, and then delete it from your system. The Timken Company / The Timken Corporation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This message and any attachments are intended for the individual or entity named above. If you are not the intended recipient, please do not forward, copy, print, use or disclose this communication to others; also please notify the sender by replying to this message, and then delete it from your system. The Timken Company / The Timken Corporation

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
This e-mail is subject to the Telkom SA SOC Ltd electronic communication legal notice,
available at : http://www.telkom.co.za/TelkomEMailLegalNotice.PDF
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

This message and any attachments are intended for the individual or entity named above. If you are not the intended recipient, please do not forward, copy, print, use or disclose this communication to others; also please notify the sender by replying to this message, and then delete it from your system. The Timken Company / The Timken Corporation

This message and any attachments are intended for the individual or entity named above. If you are not the intended recipient, please do not forward, copy, print, use or disclose this communication to others; also please notify the sender by replying to this message, and then delete it from your system. The Timken Company / The Timken Corporation

I had my 100gb wifi "upgraded last year and they just added another package instead of doing the actual upgrade! I have been asked to pay for this since then and after hours of phone calls almost a hundred case numbers this is still not sorted and my accounts are now blocked even though I am still being debited to the value that is heigher than what it should actually be! This was an email I sent last year November and still no success
"Good day I still see the 100gb package on my name. This was supposed to be removed! I am asked to pay this every month and when the consultant "upgraded" me to uncapped I still have the 100gb package added on? This is now getting out of hand. I need this resolved or I am going on public media forums !"
Another email sent this year with no response ...
"I still have had no success with regards to rectifying my accounts or having my account activated! I am still being debited every month to the sum of 2000 from Jan and the package is still on my name and the total amount of the package when activated is still not refunded and stands in arrears! I have no idea what to do next. I have gone onto social media and have had endless case numbers, endless conversations stating that I will be contacted shortly and that they will call me back immediately! what do I do !? I am now going to resort to legal action on accounts of fraud and more!"

My Telkom mobile account fell in arrears due to the fact the debit order has been put through as they were instructed to do since my sign-on in Jul 2016. Due to this the account was in arrears and my services has been suspended. I contacted the accounts department several times requesting that the debit order needs to re-instated - which never happened. I again contacted them on the 28th of January 2017 to find out where the account is standing with the mind in settling the account and get my services re-instated. Just to find out that they have terminated my whole contract without my knowledge and billed me an additional termination fee of over R10000 - which I did not request. The lady that I have spoken to at that time advised me then that she will assist me in getting the termination fee written off and that I just need to pay the outstanding amount. Which I have done on the 24th of February. It has now been a week down the line since I have settled the outstanding amount given to me on the account - and still my services hasn't been reconnected as yet. Now there is all kinds of excuses and that certain departments are taken their time to work through the case - and that is if they get back to me via e-mail for the lady that I am dealing with is not available when you call into the accounts department. She can only do outbound calls and cannot receive calls. I do have everything and all communication on e-mail.

Like I said - I have been provided with the outstanding amount that needs to be paid as per agreement that after the amount has been paid - that my services will be re-instated - and it is now a whole week down the line where I still have no services on my mobile contract through Telkom Mobile. Constantly receiving case numbers one after the other - but absolutely nothing is happening.

All that I would like to get done is for my services to be re-activated and for the debit order to be re-instated for my monthly subscription to continue, but nothing has been done.

in the first place it was not my mistake that they haven't put through the debit order like they were suppose to do - but now I am the one who is suffering due to their negligence which I feel is totally unfair.

I am writing this complaint due to that fact that my Internet line that I use on the number [protected] has been give us problems for 6 months. We’ve had Technicians come to check the line and every time nothing gets fixed. They just come, check the line and run a few tests and go. Then the line gets reported as fixed a few days later.

The problem we’ve had started about 6 months ago when lightning struck the line (and we had to replace the telephone instrument); we have no connection a while. After a while our telephone line was connected but the ADSL has never been the same. The line runs well during the day but at night or in the early hours of the morning the line keeps timing out. (My work takes place between midnight and early morning.) I know this because I ping google on a loop and the line keeps dropping every couple of seconds for hours. Then it connects. Runs for hours ok but still drops every minute or so by timing out.

This has been the case for months now. We have a telephone pole on the fence line our property - it is actually located just on the other side of the fence in number 67, our house number is 69). This never gets checked your technicians. The pole holds up the telephone cable. No one checks it because it’s not very easily accessible - your techinicans would need a very long ladder.

My ISP Axxess has seen that there is in fact a problem on the line. They told me something about the "E-Side" needs to be looked at. I was also told that I had - 228 degree problem. Not sure what that means. All I know is I cannot open up pages on my browser half the the time.

In every case when I call telkom they have never been alarmed that I have had so many logs for faults. They only see them when I tell them.

I have called Telkom again and as they keep telling me. Someone will be in contact but as you can guess I have little faith that even if someone turns up NOTHING will be done.

In my view the reason Telkom doesn't fix situations like this is because they have no connection with the customer personally. Every time the customer has to call and if I call again I have to explain everything again to a knew person. I get no follow up call. I deal with sms's

I really need Telkom to get their act together.

Regards

Dave Reineie
All I want is for someone to fix this line, properly, once for all.

Here are the Fault References Numbers

182CNK230916 Friday 23rd of September 2016

This number 182CNK230916 ran until December then a new one was created

344CNZ291216 Thursday 29th 2016

Then a new one 559CNZ240117 Tuesday 17th January 2017

Then a new one was created 180CNZ080217

This was the last one.

There were a few more before September last year but I do not have them.

Telkom Customer Support Needs Attention

This is a huge problem for me, as when I have an issue with my line I call Support and speak to a person. If the line gets dropped, the Agent on the other side cannot call me back.

Please look into this

Dave Reineke

My cell number is [protected]

PS: I have attached pic snapshot of what the ping loop looks like whwn I ping a connection google with a command prompt. There should be no breaks in connection. As you can see it times out a lot

we have been offline since the 17th of january 2017 - a technician has been on site ( 213 Dr Yusuf Dadoo street durban cbd )
ref no. 168cnk210117
fault tel no . [protected]

we were promised that the tech would be on site today at 10 .30 with the correct cable

he/she was not there and still has not come to rectify the situation ...

6 weeks have come and gone and we cannot complete our systems even after trying the 'Dongle' method suggested for temporary relief

this situation has become ridiculous now and needs to be rectified today please

our work tel no is [protected]

my cell no is [protected]

Moved into a new property in 2015 October. Telkom recommended LTE. This service worked for 2 months then went down to average of 1mbps. The service is so bad that you cannot connect more than one device at a time. Then still only works about 15% of the time.
We have used more data on Vodacom then on Telkom LTE. Yet paying R700 a month for a non-existent service.
I have complained and logged several calls with no assistance from Jan 2016. This is gone to communications board. Trying to cancel service and get a fixed line for the last month. I have spoken to countless Telkom employees all with deferent stories. Have received 4 new line order numbers just to get a call the next day saying that they cannot install a line as the service is not available in our estate. Just cannot understand why other units in our estate has Telkom fixed lines.

Telkom is a monopoly and does as they pleases. Should we start naming the names of Telkom staff that is absolutely useless?
I have a few that can go on here.

Going for 14 months with no resolution and they don’t even give a S#%$#@%@%!

I moved into a new flat last month and discovered there was an existing telephone line. I want to have internet access in my home so I made a phone call to Telkom about 3 weeks ago to have the line activated, as I believe it needs to be active in order to have an ADSL line (I have just left high school and am rather ignorant to how this works).

Application went smoothly. I gave my details, payed a deposit of R700, received an order number etc.
One problem, I received no feedback whatsoever, nothing. Not an sms or phone call or even an email! 3 weeks later, 3 days ago, while at work I get a phone call from a man claiming to be a technician and that he is at my gate wanting to activate my voice line. I was furious at the fact that I was not told in advance. Surely, Telkom cannot expect me to sit at home, playing with my thumbs, waiting out of fear that if I leave the house I might miss the technician? This is terribly disorganised and inconvenient.

No matter, I rearraged with the gentleman to come to my house the following day same time, and told my boss I'd be at work late. Come the next day, it had been an entire hour since this man should have been at my house and still nothing. I tried to phone him and he had turned his phone of. Fuming, I phoned Telkom once again, and again, and again. I spoke to countless of consultants who either had no clue about what was going on or did not care, having to recharge my phone with airtime multiple times because each phone call meant at least 10 minutes on hold.

Eventually I got through to a woman by the name of Monique, who I believe was in the technical department, and she patiently listened to my story. She then took the number of the technician and also took my number down, and kindly told me she would phone him and arrange for him to come when I finish work - assuring me that she would phone me the same day to let me know what was happening. She restored my faith in Telkom, at least a little.

That was yesterday. Not even she could help me.

I have wasted time, I have wasted money, and I have run out of patience. Who do I need to speak to in order to get some service? It appears that patching me through to another department or consultant is a specialty of Telkom's because each time I phone, that is what I deal with.

This service is shocking. I have given my money, I want my line activated as I was told it would be. If not, I will have to take this story and the stories of countless other disgruntled clients to a newspaper.

My order number is: [protected]
My cellphone number is: [protected]

And the cellphone numbers of 2 technicians that were supposed to activate my line on 2 separate occasions but did not: [protected] ; [protected].

Hi Telkom I am a very upset client as I called telkom customer services this morning to find out what my invoice amount due is and that they should send me the banking details. According to me I had to pay about R520 for the month of January and because I am on unpaid sick leave for the next 3 months I only managed to get money after my salary date so today in the sms I was advised I need to pay R717 when I asked the agent name Nozipho Diale why I have to pay this amount she said it's because the debit order rejected on ur side I then asked her if I could speak to her supervisor as I feel it's not fair for Telkom to put an addition R200 onto my invoice amount due without me receiving any notifications and she advised that no supervisor will be able to take my query. Is this the type of service we paying for as consumers where agents and management is not able to assist? I do refuse to pay the additional amount because I was not informed about it I cannot pay unpaid debit orders to telkom and to my bank as well I feel like reporting Telkom to the NCR please assist me on my query and a way forward as this is unacceptable service that me as a client with 3 contracts is receiving it's ridiculous.

Firstly my mobile contract [protected] was terminated before the date requested, and without warning. Not according to my agreement as per several emails.
New ADSL applied online 31st January 2017 contract line number [protected] worked for one day only.
Two technicians from open serve came to my house on the 8th Feb to install a line but were unsuccessful. Another tech from Huawei came on the 16 Feb and successfully installed a line. But no router/modem or wifi extender was delivered by Telkom. I had a line but no still service. Later a wifi extender was delivered but still no router/modem. Several days later a router was delivered. The internet was up and running for x1 one day only.

Currently the internet service has not been restored. All i get is an sms or tweet the problem is in hand, but still No solution. Please help.
All i want is a permanent solution and service, and internet that works.

In November 2016 I sent a cancellation form to Telkom on the cancellations email address as I was directed to do by the service agent. the ADSL was supplied by Telkom but serviced by Cybersmart. I received an sms and an email from Telkom to say that the service was suspended.

I am still receiving accounts for the line. December, January and February. The land line no is [protected], The telkom case no is RE: case no [protected].

I have re-sent the cancellation to the [protected]@telkom.co.za email address as well as to the service agent who assisted me Busaphi Fortunate Jal (BF)i

To whom it may concern

I applied for a mobile wi-fi device from telkom on the 13 february 2017, which was delivered to me on the 17 february 2017. The paper work that accompanied this device stated that the sim would be activated within 48 hours of receipt and I would then be able to make use of this awesome product and the deal I have just got from telkom. Well I called on monday the 20 february 2017 and the lady who assisted me said that I should wait 2 - 5 hours the sim should be activated, if it has not be activated I should call again. The sim was not activated after 2 - 5 hours, I then called the 21 february 2017, the gentleman then told me that I received the device on the friday, I should wait 48 hours then call in if the sim still had not been activated. After 48 hours the sim was still on activated, I then called in again and the agent then says that they are having a problem with the system and she cannot confirm when I will be helped. I then asked her why after I spoke to the other agents neither of them cared to mention that, she apologised, I then I asked to speak to a manager and she said she will take my details and request a manager to call, when I asked is she really going to call she replied, she will escalate the request but she is not sure. I then called monday 27 february and spoke to the agent and asked if the system is working at which she replied yes, she then took my details again and said that the device should be working in 2 - 24 hours, it is now wednesday 1 march 2017 and I am not even able to get hold of a agent at telkom sales, I am so frustrated and annoyed, I have never experienced such pathetic service. The saddest part is, I have never made use of telkom services and was rather excited to make use of the service provider, now I really don't know. Can someone please help me!

I applied for an ADSL line for a Business in Jan 2017 and paid the required fees. The technicians came out to install the line but encountered a problem with the external cabling and abandoned the installation. I have been calling the call center continuously without resolution. No one can tell me when the cabling technician will come out and where exactly my order is sitting. The so-called 'escalation' process is useless. Nothing happens. The supervisors are always unavailable to assist. I don't understand how we are meant to run successful businesses when a simple requirement of having access to the internet cannot be addressed.

Hello

I was on contract with telkom services. Contract was 5/15 gb data for about r200 per month. Until the near date of upgrade contract. I was asked if I wanted to upgrade contract by sms (Which is deaf-friendly communication way)

On about 7th january. I go to telkom store and have opportunity to decided that I no longer want continue upgraded contract which they asked me.

I got a bill, that I will be charged about over r1000 bill, which is totally ridiculous vs r200, and I already asked for terminated contract. It makes no sense.

I go again to telkom store and showed on paper bill r1000. They said will looking on this, and I have to come again next week. I asked them, why so ridiculous amount? They said, telkom did calling me, but they go no response, and they keep "continue" contract. (I was very furious, because I did indicate my phone number that sms or whatsapp only because I am deaf person. I feel intense discriminate about non-deaf friendly communicate.

Today I got deducted bill from telkom about r600 vs r200. And contract seems still unsolved, not yet terminated since asked for january. Previous was r200 per month. But now is about r600 which already deducted from my bank account.

I expected that you should have terminated contract earlier as what I asked and no more charging. Because I am no more wishing using any more this contract but unfortunately its not solving and have to paid for this unasked.

Very unhappy discriminated deaf client
Dirkie ebersohn

Early in January 2017 I see the Telkom ADSL promotion of R799 for 10Mbps uncapped all inclusive. As my old package was on a 4Mbps uncapped for R770 per month I thought what the heck it is only R30 more. So I decided to upgrade to the promotion. I go to the Telkom shop (Kolonnade Retail park) and upgrade. After a few minutes the deal is done. Seeing that it was closing time I leave the shop without the new ADSL router or repeater (Included in the promotion as advertised). During the next week I return to this Telkom shop for my new ADSL router, sorted. However no wifi repeater. As I had one at home I though no big deal.

Little did I know my nightmare is only starting...
At the end of the month I receive a bill of R2440 for January/February! Hello, if I did not take the upgrade which in any case is only a R30 difference I would have been billed for January/February R770. The one product ends on a certain date and the new one starts from there on up to a maximum of R799 which is the new product price, or is this not how it works at Telkom?

Where is the balance of R1670 now coming from? I visit the Kollannade Telkom store and the lady working there makes me understand that Telkom charges upfront.

Does Telkom always double or even tripple charge when new services are activated?

Even after trying my best to explain R799 X 2 does not equal R2440. She unsympathetically informs me that she cannot help me and that I should phone the Telkom call centre. I phone the call centre twice during February to try and get answers. Same remark, billed upfront but they will look into it. February debit order goes of R1000.00 (Debit order limit). I now got a bill for February/March for R500 odd rand plus I'm now in arrears for the balance of R1440 of February.

Now I ask you Telkom where is the logic in all this madness? If I knew this would happened for only R30 more I would have never taken the promotion! Maybe this is the way in which Telkom does business. Pay now whatever we want you to pay and good luck to you to ever get it sorted!

According to me I should only have been billed R799 for January/February (Maybe not even the full R799 as I changed during January) and R799 now for February/March (R799 X 2 = R1598). Instead you billed me R2940 (R2440 + R500) for the two months (R1342 over billed).

I'm not an unreasonable person but this blows my mind. I truly hope that there is just a big misunderstanding here and that you guys can sort it out quickly. My Telkom account number: [protected].