Telkom SA SOC / telkom adsl

Cape Town, South Africa

On the 09th december 2016 I requested that my adsl be transferred from old premises to new premises as we moved. It is the 13th january 2017 and still no transfer has been done. First the request or order was cancelled with no communication to me the customer. Eventually after numerous call calls to telkom receive an sms that the technician would then install our line on the 12th jan 2017. To date we no technician came out and upon my enquiry am told that the technician will now come out on the 17th jan 2017.

No alternative solution or communication to myself or feedback given throughout this experience from telkom to ease the situation. Is this terrible service what we just have to tolerate as customers? My ref: 936300 and thats basically all I have. 3 teenagers with no wifi throughout the holiday. What must I do to get this sorted!!! Will someone please do somethin, anything!!!

Jan 13, 2017

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