Telkom SA SOC
reviews and complaints

Since my 10MB Adsl line has been installed i have been having endless problems, the line is slow, so slow that i sometimes cant even use it . technician keep coming out, claiming that the issue is resolved, not sure if the technicians are just taking chances, they tell me its fixed, but the problem is still very much alive .

I suggested that Telkom puts me on a Uncapped (wireless ) LTE package - i was told that the towers are full and cannot accommodate me .

So basically I am paying for a 10MB line that doesnt work . I was given SHOWMAX in the package - That too doesnt work, because the line doesnt work .

If Telkom cannot fix the issue and provide me with the service that I am in fact paying for, then tell me, cancel me and we can all move on .

I visited telkom store at southgate mall on the 24 November 2017 to apply for black friday cellphone deal (huawei P10 black friday deal) and I was told I can only apply online and they do not have the facilities for me to apply online in store and to top it off I asked the consultant if there are any other methods to apply as I have lost my phone (telkom mobile contract) and do not have access to a phone with internet and she repeatedly said no.

I then made means to apply online then I received correspondence that I will be contacted within 48hrs to my surprise I received the below email:

Dear Customer,

Thank you for your online application. Our team has tried to contact you again. However, we were unable to reach you. We will try again. Alternatively please email us on [protected]@telkom.co.za with your ID number, contact number, name and surname.
Regards
Telkom Online Sales

I do not have a missed call from telkom but because I need the phone I then replied (twice) to the email as it had suggested. and to date I have not heard anything from then instead ive called them (10213) and had to be put on hold for a good 45 minuted before they can even attend to my call.
So yesterday 2017/12/07 I called the online sales call center and I was then told that the black Friday deals are closed and I should have called in to apply for the deal how was I supposed to know all of this info when I specifically went to the store and was not given such information. I am rather disappointed at how this whole matter was handled, I am an existing telkom customer and such treatment is unacceptable.

so can someone please tell me what am I supposed to do in the meantime since I was given false hope.

I would really appreciate a response.

My cellphone numbers are
[protected]/[protected]

On October 24 2017 we emailed the cancellation form to cancel my phone contract so we can switch to another service provider. It is December 6 2017 and Telkom stil did not cancel my contract, I don't know what to do, because they cannot help us if we go into shop . Telkom told us it takes 21 work days to cancel it and it has been 30 work days and Telkom told us maybe it wil be cancelled next week, MAYBE.

Fault Ref 66CWZ271117. Tel: [protected]. Pringle Bay. Reported fault via the cellphone app on 27th November 2017. Followed up by phoning call centre on 29 November 2017. In the mean time I ran into the technician in our village and he said he had no knowledge of the fault. On the 29th the Call Centre agent informed me that the fault did not register via the app. He corrected it. I followed up again on the 1st Of December 2017, the 3rd of December 2017 and on the 5th of December 2017. Every time I have to phone from my cellphone. I have been without internet and a phone for more than a week now.

5 Months ago, I was phoned by Telkom Sales. They informed me that my area had fibre and that they could offer me a fibre data contract for exactly the same price I was paying for my ADSL line. There would be not further charges - the only difference was that I would no longer have a land line. I agreed to this contract. Telkom then contacted Vumatel to install the fibre box inside my apartment and lay the cables. This was done. However, the service has not been activated, since Telkom cannot provide data on a Vuma Arial Fibre line, which is what is installed in my area. Furthermore, Telkom has been double charging me for the ADSL line as well as the Data Fibre line for the past 4 months. I have thus been paying double for a service that cannot be provided. I have spent hours on the phone with Telkom and NOTHING HAS BEEN DONE. I intend writing an open letter to CEO of Telkom, maybe then someone will take note. I also intend approaching the Ombudsman.
Natalie Wessels - Account Nr [protected]

I have applied for the telkom home uncapped 10mb/s sec package. i was told that it would be processed within 48 hours. This application was done on the 21 October 2017 and still no response. I have the reference number 172909710A.

I then called again and was advised to re apply. which I did on the 28 November, with reference number 182884000A. Today is 11 December, I have not heard a word from Telkom.

most useless sales support ever provided in SA.

On 6 March 2017 my contract: 1 x SmartInternet 500MB on tel no [protected] expired and I completed a cancellation form to cancel the entire contract.
In Aug 2017 I noticed that a R125.00 is still reflecting on my monthly statement.
On 5 Sept 2017 I sent another email requesting the cancellation again to their cancellations dept and to [protected]@telkom.co.za .
On 4 October I resent cancellation form to [protected]@telkom.co.za
On 6 Nov I resent again to cancellations dept and [protected]@telkom.co.za
I also had a Telkom Link chat. Can't remember the date
On 30 November I had an sms chat. Very irritating platform. I eventually received 2 x sms saying that my spend limit was reduced to R1.00 for the month. I then lost it. Because I gave them the cell no that was affected, yet they reduced my cell nos spend limit? After several sms' they confirmed that R125.00 was cancelled. I am yet to see that on my next statement.

I am very irritated with Telkom. I feel that they do not take responsibility and/or does not take the time to understand the client's query. They hide behind sms, linkchat, emails, all these fancy apps, but it is not effective because no one takes responsibility and you can never get hold of the same person that you have spoken/text before

I want a refund of R125.00 from April 2017 to date.

I took out a contract for 30GB wifi begining of November. I received it in the November. I requeted that the debit order must go of on the end of every month. It is today already the 5th December and still no debit order went of. When I phoned the call centre to equire about it. She respon that she doesn't know when it will go off I must just leave the money in the account. As I must keep my end of the contract I except from Telkom to keep to their part of the contract also. I agree for the money to be taken every month end and NOT any day like it suite Telkom

I originally requested cancellation of Telkom Internet 5 Promo data card number [protected] on 09-April-2016. In spite of numerous visits to Telkom centres - the last one was last month, the cancellation has not occurred. in the meantime, since my request to cancel, Telkom has deducted around R10 000 from my account, without my authorization. I am currently on a kind of sabatcal in India studying advanced Philosophy and visited SA three times this year - in Feb-March, June-July and Sept-Oct. On each visit, I went to the Telkom centre to confirm cancellation, yet my contract has not been cancelled. My daughter in SA, Linestha, also made an attempt to cancel, but again this has never happened.

I received another invoice today confirming an amount of R256.50 will be deducted on 29 December - this is made up of R199 for contract on number [protected] (on which cancellation was requested) and R57.50 on my current mobile number [protected] (this service is to remain in place - Telkom must NOT cancel [protected]).

I am exasperated at the shocking, incompetent, non-existent service from Telkom. How can a company of Telkom's size get away with such pathetic, criminally negligent, and probably fraudulent (unauthorized continuing deductions after cancellation) customer service. This is totally unacceptable. After each vissit to a Telkom Service Centre to confirm and re-confirm cancellation of number [protected], I received zero feedback.

I not only want [protected] to be cancelled, I demand full reimbursement from Telkom of all unauthorized deductions by Telkom and would greatly appreciate the intervention of The Independent Communications Authority of South Africa, a Chapter 9 institution, a product of Statute, responsible for regulating the telecommunications, broadcasting and postal industries in the public interest and ensuring affordable services of a high quality for all South Africans.

I have failed at every other attempt to effect cancellation and look to the Complaints Board to assist as a last resort.

Sincerely,
Logan Naidu

I sent through a cancellation request on 19 September 2017. On 26 October it was escalated with Londiwe Sokhela as the line was not yet cancelled. Case number is [protected].

Case was apparently resolved YET I was still debited.

Logged another cancellation request with Lindiwe Constance Malindi which was escalated on 9 November case number [protected]

STILL BEING DEBITED

Their refusal to cancel my line and continually debit me is surely illegal?

I dont know where to start to express the bad service I received from Telkom store (Irene mall). I wanted to open a new contract with telkom as I terminated my services with vodacom but I cannot do it because Telkom made 5 inquiries under my name for one contract and that changed my credit score to be high risk according to credit bureau and I am declined to take any contract. I called Telkom a number of times and I called a shop and telkom a number of times to remove these enquiries but no luck. Please help me to resolve this because Irene Mall telkom is very rude at this stage and they refused to give me regional manager's number to fix this. My dispute ref no. is eck171201000002.

Kind Regards,
Simiso Gumede

I have had my line fully suspended this allowing me to receive no calls make no calls and no sms's . I have sent all levels at Telkom my bank statements showing that Telkom debited my account for the due amount . It's been a full week that we have had no lines due to Telkom's mistake. This is extremely frustrating. Do we have the right to cancel these contacts. This is our busyiest time off the year work wise and no clients can contacts us we are also battling with banks as we can't receive any opt numbers for online banking.
I've been with Telkom for many years and can not comprehend the services we have received from them it's absolutely shocking

On the 29th of September 2917 I went to the Mall of Africa Telkom store to cancel my contract. I completed the cancellation form and submitted my ID copy. I was told i will receive an email notification for acknowledgement of my cancellation. However, that never occurred. I was also told the cancellation will be effective after 31 days. It's been longer than that and I still have not received any feedback. I contacted the call centre and they told me to escalate the matter to Fakude, who obviously, did not bother to respond. I have resorted in utilising social media to get any form of feedback but still no response from the Telkom team, absolutely nothing. I fail to understand why the biggest network provider has the most horrifying customer service. All I want is my mobile contract cancelled, how hard can it be?

I signed the upgrade in October 2017 at Chatsworth Telkom and was given the phone and told that they are out of stock of power bank units.I've been to Chatsworth Telkom on many occasions only to be told that the power bank hasn't come or the lady that made the sale is not available, I feel this is false advertising, you don't get what you signed up for.

I logged a complaint before, and received no feedback on it.
My normal prepaid phone was converted to a prepaid top without my consent, and despite having a prepaid credit in excess of R1, 800, I keep on receiving invoices, expecting payment. If I don't, they refer me to debt collection.
I a just not getting anywhere with this. I have logged a complaint with Hello Peter, got a response, but nothing after that, and I was unable to contact the person he responded to my complaint.
I then logged a complaint with Telkom OMBUD, to which I have to this moment not received a response.
So what do you suggest I do now?

My landline number: [protected]: First issue January 2017. when I requested to have some services removed from my account. these services are still on my account. Then Fibre was installed and my ADSL was cencelled. Most recent on 21 November 2017 I received notification that my account is over R1000. I am an elderly lady and have been struggling to get service from Telkom since January. I now receive accounts for 3 fibre lines and a 20MB softcap adding over R800 to my account. I am desperate to get the matter resolved. I have been to various Telkom shops and have received absolutely no assistance.

I have a mobile contract with telkom. I'm getting paid on the 27th of each month, because telkom don't have that dates on their debit order. I agreed with telkom to debit my account on the 31st of each month. Telkom decides to debit my account on the 5th of the month, unfortunately there was no enough money in my account around that date. Now telkom is charging me rejection fee that they have added in my telkom bill. My problem is that telkom is not honouring the contract I'm having with them to debit my account on the 31st and now I had to pay extra cash for that rejection fee of which it's unfair to me because the date we agreed on is not the 1 they are using. And the consultant this morning changed the date on their system to the date we agreed on. So now why must I pay the rejection fees while their the one who captured the wrong dates for my debit orders.

i have been with Telkom 6 more then 6 years, i have been on a month to month on my promo 5 r100 10GB and had another contract which expired lost month October 2017 and could upgrade, i was at the telkom store in durban Telkom Direct Thekwini and the consultant check both if could upgrade and i went to telkom site while i was there and i updgrade my contract with the black friday deals and had an upgrade buttom, i upgraded, and even received sms that i have been pre approved for for deals. i called on moday to follow up with them i was told a consultant would call me, i called 3 times and 3rd time the agent u got said ended sayin they couldnt pick up any deals for my ID number. i started chatting with telkom social media on facebook messengerm they asked for my ID and contact number, then got got told i cant upgrade because those contracts were for new customers. i even received an email from them to upgrade same friday. which took me to the same site as website, i even used the service twice showing that they approved it, i got 4 sms approval for r199 j7 samsung and data deal r199.. now im told i cant upgrade telkom is full of ****...they care about new customers not existing customers, i always recommeded them but this time im leaving telkom *****, this. im cancelling all my contracts and im making sure all the people i recommeded to are cancelling too. after being such a loyal customer this has got to be the worse ever experience.

I am a client of Telkom registered as business and Private .I would like the Ombudsman to investigate the number of complaints I had over the past year- on both lines please. For the past month I had been out of business due to poor /non availability of services. Earlier this year I caught a contractor to Telkom who sabotage the lines to generate business in the area. I reported the matter to the Fraud section as well as individuals in Telkom - Again since yesterday the adsl was out of order and was advised it is a rooter problem due to lightning. I purchased a new rooter and installed it and with huge effort now has internet but the emails does not send. I drove to the dp box and found Mike from Bytes who told me all cables are rotten in the area and I need to live with the frustration of poor service. Telkom Foundation claims it is committed to better the economy but it starts with Customer care. Kindly investigate and provide feedback I have pictures of the cables that was cut if needed Kind regards

Currently been having telkom problems since 28 of August 2017. The problem reported in the 28 Aug 2017 was resolved 26 October 2017. Since then oneards every Friday I loose connection. Wednesday they repuar the line. Friday same problem again. Last problem was 10 November and since then I had no connection the firts technician came 27 Nov 2017. Still waiting for him to return. Hello Peter complaint dint work. Customer line cant assist. And there is ni escalation process. In the meantime we are being billed as the office cannot reverae transactions if the problem is still open. The last technician plugged my router ditectly into the line and not trough the power supply with electical cover so all my appliance works but now above everything my router was hit by lightning and ni one can help or give answers. So we vex here but when will the matter be resolved mine is now 3 months and going and it is just getting worse.

66CTK28082017 / 523CTK271017/ 284CTK061117/260CTK131117. Still no line still open. And today is the 29 Nov 2017