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Telkom SA SOCI have cancelled my adsl line after 24 months last november but still getting billed and debit order just keeps going off my account

Tel number [protected]
Account number [protected]

Contract expired November 2016 and I advised Telkom in writing that I'm cancelling the contract, as I tried to upgrade the contract but Telkom couldn't deliver hardware for the upgrade.

The person I dealt with was Nothando Shezi, and in various e-mails to her I escalated the fact that they kept on debiting my account up to today. She also confirmed that their where a problem with the bill and that the billing department will contact me, which up to today has not happened.

I request a refund before I want to upgrade to a new package.

Ge
May 12, 2017

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