Telkom SA SOC / does not supply a ip address

Knysna, South Africa
Contact information:

TELKOM - No service - cannot furnish a new service
I contacted Telkom a total of 27 times to order a static IP. I went over 8 times to the Telkom Shop in Knysna and called Telkom on 10213 to order a static IP. I was put on the new NGN (Next Generation N) and sometimes they cannot even find me in the call center as they cannot access that system according to them.
I lodged many complaints and received sms's to confirm they work on it. After 4 (FOUR!!) months still no joy!
I am utterly disappointed by the service rendered by Telkom. I intend to take the matter further and have Telkom's SABS certification reviewed.
There is no accountability and process in place to assist me and have the matter sorted out.

May 10, 2017

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